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Reviews of Courtyard by Marriott Richmond Chester

3 out of 5
Courtyard by Marriott Richmond Chester
2001 W Hundred Rd, Chester, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 181 out of 383 reviews" "
Rating 8 - Good. 112 out of 383 reviews" "
Rating 6 - Okay. 49 out of 383 reviews" "
Rating 4 - Poor. 23 out of 383 reviews" "
Rating 2 - Terrible. 18 out of 383 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaclyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly, easy access off the exit
Stayed 2 nights in Apr 2024

8/10 Good

Joseph

Nice place.
Stayed 1 night in Apr 2024

8/10 Good

quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fixtures in the bathroom were coming out of the wall and there was dust around and in the exhaust fan.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Stayed 1 night in Mar 2024

8/10 Good

Julie

Stayed 1 night in Mar 2024

10/10 Excellent

Cherlonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Feb 2024

4/10 Poor

Donald

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NO❗️ NO AGAIN❗️
Stayed 1 night in Feb 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff was very friendly
Stayed 1 night in Jan 2024

2/10 Terrible

LaWone

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fantastic!! We've stayed here before and love it!!
Stayed 1 night in Dec 2023

2/10 Terrible

Joyann

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say complete disappointment. Stayed RM 208 - had to change room at our request on the 2nd evening the room was overwhelmed stench of rotten eggs the 1st. night we slept with the patio door open, the 2nd night we ask to be changed, the bathroom looked as if it was not cleaned, tubs looks like from 1970. Moved to a new room on the 4th floor only to be met with a tap in the shower that runs without stop , could not sleep. Next day at 9 am, the jack hammer started directly above our bed, scared the hell out out of us out of our sleep. We finally called after this noise would not stop about 11am, and was told they are renovating and this noise will continue daily from 9am-4pm. I asked , why did you move us directly below the renovations, and was told by the manager, there is nothing they can do. Would I like to check out? I asked to go where over the Christmas holidays . I was told I could check for rooms at another hotel... So disappointed in Marriott. I have used this Hotel brand for decades, and have never ever had treatment like this. I have never found the quality of the hotel health and safety, so poor, bath tubs in either room looked not washed and sanitized. The manager needs to be trained to better offer solutions, to issues for guests. Offering for us to check out with no place to go is not a solution. I was so exhausted leaving, not a pleasant place to be at all . I did take pictures and videos and recorded the noise of the jackhammer
Stayed 5 nights in Dec 2023

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
We check in so late almost 1am and the staff was so kind and friendly I really appreciated as we needed it after a very long day driving.
Stayed 1 night in Dec 2023

2/10 Terrible

Jeff

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room no stopper in sink / luke warm water from sink / shower tub didnt drain well / refrig didnt work / peeling wallpaper / rusty vent in bathroon
Stayed 1 night in Dec 2023

10/10 Excellent

Leroyia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. For the pass three years twice a year, we have stayed here. The staff is very friendly. The local is near restaurants, grocery stores and other stores. I recommend this hotel to others.
Stayed 1 night in Nov 2023

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at front desk was extremely helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Lee Ann, Annandale

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Traveled with family
Liked: Amenities, property conditions & facilities
Nice Bistro and very courteous people.
Stayed 2 nights in Nov 2023

6/10 Okay

SHANA

Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023

8/10 Good

Matthew

10/10 Excellent

DEBORAH

Liked: Amenities
Great staff
Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk attendant was friendly, room was nice and clean, bed very comfortable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Ragha

Stayed 1 night in Aug 2023

2/10 Terrible

Armanda

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was renovated but smelled aweful. The elevators were functional but scary and no sticker showing the state inspection. Our room didn't get clean and no new towels were provided. The establishment across the street had a party that could heard late into the morning hours
Stayed 2 nights in Jul 2023

4/10 Poor

Kelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Bob

Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Lois

Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2023

8/10 Good

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thought I reserved a king suite but otherwise the property is nice. Staff is excellent.
Stayed 2 nights in Jun 2023

10/10 Excellent

TRACY

Stayed 1 night in Jun 2023

10/10 Excellent

GINA, STUDIO CITY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Ace was so friendly and helpful at check in
Stayed 1 night in Jun 2023

8/10 Good

Kiownah

Stayed 2 nights in May 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
Stayed 1 night in May 2023

10/10 Excellent

Matt

Stayed 1 night in May 2023

10/10 Excellent

SAMIR, PHOENIX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Thomas

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the easy on/off 95 location of the hotel and choice of several nearby restaurants for a quick bite before bedtime.
Stayed 1 night in May 2023

10/10 Excellent

Caleb

Stayed 1 night in May 2023

10/10 Excellent

Marshal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Marshal

Stayed 1 night in Apr 2023

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was efficient and friendly!
Stayed 2 nights in Apr 2023

8/10 Good

Joye

Stayed 1 night in Apr 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located by I95, a gas station and several great restaurants.
Stayed 1 night in Apr 2023

2/10 Terrible

Ilyse

Stayed 1 night in Apr 2023