Outdoor pool
Check availability

Reviews of Hampton Inn Richmond West Innsbrook

2.5 out of 5
Hampton Inn Richmond West Innsbrook
10800 W Broad St, Glen Allen, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

john, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice facility in this price range.
Stayed 1 night in May 2024

6/10 Okay

Jessica, Roanoke

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in and went to our room, our shades wouldn’t work (they are automatic) and our bathtub was filled with water and we couldn’t get the drip to stop. We called the front desk and they were very kind and moved us to a new room. We then left for our event and returned that evening and realized the shades once again don’t work and were now stuck in the up position and we couldn’t close them. We were awoken early with the sun and went down for breakfast. Most things weren’t stocked and there were no drinks available as the drink machine was out of order. This hotel did the job of giving us a place to sleep but definitely wasn’t the experience we had hoped for when paying so much.
Stayed 1 night in May 2024

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a comfortable stay. But, definitely did not deserve a 9 rating. Ice machines broken on floor 2 and 3. Minimal breakfast selections. No bottle water available unless requested. Excellent staff.
Stayed 1 night in May 2024

8/10 Good

Paul, Charleston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very clean and quiet. Front desk staff was excellent at check-in. Only issue was that breakfast team couldn't keep food stocked to handle rush.
Stayed 1 night in May 2024

10/10 Excellent

Walt

Liked: Cleanliness, property conditions & facilities
Nice property. Appears very clean. Easy walking to eateries.
Stayed 1 night in May 2024

8/10 Good

Reece, Christiansburg

Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast service was phenomenal. The lady overseeing it was friendly, attentive, and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Liked: Staff & service, property conditions & facilities
The receptionist was efficient and informative. The property was clean. There were a variety of local restaurants.
Stayed 1 night in May 2024

10/10 Excellent

Cilicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this hotel 5 stars. It was clean, comfortable, the bed was clean and comfortable, the area around hotel felt safe, the hot breakfast downstairs was good, front desk personnel was friendly. I was very pleased. The one thing that might could use improvement , would be just the parking, just brighter lighting, but other than that, hotel stay was enjoyable.
Stayed 1 night in Apr 2024

8/10 Good

Andre

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the good condition of this hotel (no run-down features, everything worked well) Minor problems: breakfast was less than essential, no fruits and the mini omelets were overcooked and salty. Room: Everything was good and clean except the bedsheet, which had some stains that looked like grease that had not been removed in the wash. The stains were atop the bedsheet, right where the sheet came to cover my neck, so I did not like that and at 11 pm I had to go to the reception to get a fresh bedsheet. It looks like the maid who had prepared the bed had not noticed that the top bedsheet came from the laundry with these stains.
Stayed 1 night in Apr 2024

10/10 Excellent

shelia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Cleaning needs some small adjustments but a nice place to stay ..
Stayed 1 night in Apr 2024

8/10 Good

William, Stephens City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was convenient to shops and restaurants, but hotel was dirty and the room was not restocked with tissues when I arrived. Service was friendly and attentive though
Stayed 3 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Owen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maid service should occur everyday. Towels should be exchanged every day In the south nothing dries out in humidity
Stayed 3 nights in Apr 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast needs improvement. One day much of food was gone at 800am.
Stayed 2 nights in Apr 2024

6/10 Okay

Brian

Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew, Monett

Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Traveled with family
Liked: Staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Mar 2024

6/10 Okay

Joseph

Stayed 2 nights in Feb 2024

10/10 Excellent

D'Andre

Traveled with group
Liked: Cleanliness
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, spacious king
Stayed 1 night in Feb 2024

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room, comfort and cleanliness. Friendly staff at check in! Over all i would stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and polite
Stayed 1 night in Feb 2024

10/10 Excellent

Rafi

Stayed 1 night in Feb 2024

10/10 Excellent

Jill

Traveled with partner
Liked: Amenities
The hotel is extremely clean, the breakfast was very nice, and staff was very helpful. A great place to stay on our way north from North Carolina to New York
Stayed 1 night in Feb 2024

10/10 Excellent

Parham, Baton Rouge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Clean and spacious room. Very courteous staff. Great suburban location near basic amenities.
Stayed 2 nights in Feb 2024

10/10 Excellent

Noa

Stayed 2 nights in Feb 2024

10/10 Excellent

Erique

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth and quick check in/out. Seems updates were made but could have been better. Cleanliness was good.
Stayed 1 night in Feb 2024

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness
The shower was bad. One of the shower doors kept opening during my shower, and the stream of water was not good.
Stayed 1 night in Feb 2024

8/10 Good

Ginia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Karol

Traveled with partner
I didn’t like that there was no table, no bathtub, trash under pull out bed
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Laurie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself was nice, however, the front desk clerk who checked me in, once he saw that I had booked with a 3rd party, became cold (for reference, the woman who checked in before me was asked if she was a Hilton rewards member because her reservation was made by her employer, was told about breakfast, internet, where her room was located, etc) and quietly mentioned about breakfast and no more. I had booked an accessible room due to my daughter being in a wheelchair and when we got to the room, discovered that it was not an accessible room. After 12 hours in the car and multiple pieces of luggage being unloaded into the room, I was too tired and angry to go back down to the desk and deal with the front desk clerk. As the “face” of the hotel, I expect that the front desk staff will be friendly to all patrons, regardless of how they made their reservation.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024

2/10 Terrible

Radhika

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, Staff was always away from desk, probably working elsewhere. Heater and AC were on auto kept switching from one to the other all night. Controls were not user friendly. Didn’t contact the office so I can’t complain too much.
Stayed 1 night in Dec 2023

6/10 Okay

Mohamed

Stayed 1 night in Dec 2023

8/10 Good

Elizabeth A

Stayed 1 night in Dec 2023

10/10 Excellent

Zaki

Liked: Cleanliness, staff & service, property conditions & facilities
Love it thank u
Stayed 3 nights in Dec 2023

10/10 Excellent

Kenyahre

Stayed 1 night in Dec 2023

10/10 Excellent

HENRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was incredibly friendly and courteous.
Stayed 1 night in Dec 2023

10/10 Excellent

Tyra

Stayed 2 nights in Dec 2023

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here twice. We chose it both times because of the combination location (western side of Richmond area), cost and trust in the brand. Both stays have been fine. Facilities are in good shape and staff was friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic. So facility was clean of the whistle. Quiet comfortable couldn’t ask for any better.
Stayed 1 night in Dec 2023

4/10 Poor

Susie

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Our outlets didn't work and our phones didn't get charged. The TV wouldn't work and we were told we had to pull out the fridge and plug it up which was a pain to get to. There were men on the grounds sawing at 8am. When we told the desk about our issues they basically told us that because we booked through hotel.com that there was nothing that they could or would do.
Stayed 2 nights in Dec 2023

8/10 Good

JOHN

Liked: Staff & service, property conditions & facilities
Bathroom vent covered with dirt
Stayed 1 night in Dec 2023

8/10 Good

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and park. lean lobby and rooms.
Stayed 1 night in Dec 2023