BBQ/picnic area

Reviews of Residence Inn Richmond Midtown/Glenside

3 out of 5
Residence Inn Richmond Midtown/Glenside
5416 GLENSIDE DRIVE, Richmond, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 178 out of 215 reviews" "
Rating 8 - Good. 22 out of 215 reviews" "
Rating 6 - Okay. 5 out of 215 reviews" "
Rating 4 - Poor. 5 out of 215 reviews" "
Rating 2 - Terrible. 5 out of 215 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daschelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Richard Mayer on May 7, 2024
Daschelle....Thank You for taking time to rate your most recent stay here at Residence Inn Midtown/ Glenside. We strive on a daily basis to exceed our Guests expectations for their stay, and it appears we have done so again! We look forward to seeing you in the future.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Richard Mayer on May 7, 2024
Jasmin....We can only say THANK YOU for the perfect rating you gave us based on your most recent stay with Us. We hope that if there was anything we could do better to improve future visits, you would let us know. Until next visit, stay safe!

10/10 Excellent

Linee'

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to sleep peacefully and comfortably.
Stayed 1 night in Apr 2024
Response from Richard Mayer on Apr 30, 2024
Linee.....Thank You for the 5 out of 5 based on your most recent stay at Residence Inn Midtown/ Glenside. We hope that this past visit has made us your Hotel of choice for travels in the Richmond area.

10/10 Excellent

Clara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms and easy to find hotel
Stayed 1 night in Apr 2024
Response from Richard Mayer on Apr 30, 2024
Clara......Thank You for the perfect rating for your most recent stay with us. Although we can't take credit for the ease of location, we do take personal the quality of the rooms that we provide to our Guests on a daily basis. We look forward to you staying with us again!

2/10 Terrible

Jijo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Richard Mayer on Apr 30, 2024
Jijo....Thank You for staying with us, but I am sorry that you did not have a good experience. I'm not sure if anyone has reached out to you concerning your stay and the issues that arose, but if you would like to discuss with, please contact the Hotel directly. I look forward to hearing from you soon!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Great choice for Richmond
Stayed 1 night in Apr 2024
Response from Richard Mayer on Apr 30, 2024
Tara.....Thank You for staying with us, and stating that we are a great choice for Richmond. We hope that this means we are your Hotel of choice while in the Richmon, VA area!

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Richard Mayer on Apr 30, 2024
Maurice....Thank You for you stay with us. I would like to apologize that we were not able to provide you with a 5 out of 5 stay, but would like to know what we can do better, or should have done better during this stay. I look forward to hearing from you soon!

10/10 Excellent

Daschelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, clean and staff was courteous and accommodating!
Stayed 1 night in Apr 2024
Response from Richard Mayer on Apr 30, 2024
Thank You!

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
I like the two rooms and the two TVs
Stayed 1 night in Apr 2024
Response from Richard Mayer on Apr 30, 2024
Harriet.....Thank You for the perfect score for your most recent stay with us. Sometimes simple things, are what make the difference!

10/10 Excellent

KARA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, comfortable place to stay
Stayed 1 night in Apr 2024
Response from Richard Mayer on Apr 16, 2024
KARA....We are glad to see that your stay exceeded your expectations! We hope to see you in the future!

10/10 Excellent

Dannis

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Richard Mayer on Apr 1, 2024
Dannis.....Thank You for your generous review based on the most recent stay here at Residence Inn Midtown/ Glenside. We strive on a daily basis to provide an exceptional stay for our Guests. We hope that you will make this your Hotel of choice while here in the Richmond, VA area!

10/10 Excellent

Karey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice!
Stayed 1 night in Mar 2024
Response from Richard Mayer on Mar 24, 2024
Karey.....We are thrilled that your most recent stay here at Residence Inn Midtown/ Glenside exceeded your expectations and were able to give us a 5 out of 5 rating! We hope that this has or will become your go to Hotel while here in Richmond, VA!

10/10 Excellent

Jacyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Richard Mayer on Mar 23, 2024
Jacyn....WOW!...What more can we say. We are thrilled that your most recent stay here at Residence Inn Midtown/ Glenside, was a perfect stay. Please let us know if there is anything we can do different to improve not only your future stays, but the stays of other future Guests. Until next time, THAK YOU!

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Feb 2024
Response from Richard Mayer on Feb 26, 2024
Mark....THANK YOU for the perfect review based on your most recent stay with us at Residence Inn Midtown/ Glenside. We strive to exceed our Guests expectations, but that can only be done with the help of our Guests. If there is anything that you feel would benefit guests, please let us know. Until your next visit!

10/10 Excellent

Fallion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Richard Mayer on Feb 22, 2024
Fallion.....Thank You for the 5 out of 5 with regards to your most recent stay at Residence Inn Midtown/ Glenside. We strive to exceed our Guests expectations on a daily basis. Even with our perfect score, if there is anything that we may improve on or otherwise, please let us know. We look forward to your next stay with us!

10/10 Excellent

Cynthia, Philadelphia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for my business travel in the Richmond area.Friendly staff. Nice rooms.
Stayed 1 night in Feb 2024
Response from Richard Mayer on Feb 5, 2024
Cynthia....Thank You for the 5 out of 5 review. We strive to exceed our Guests expectations during their visit, and it appears that we have done so! Please let us know if there is anything that we could change, good or bad, to help improve Guest visits in the future!

8/10 Good

Ladi

Stayed 5 nights in Jan 2024
Response from Richard Mayer on Mar 23, 2024
Ladi....We wanted to take time to Thank You for taking time to complete a review of our Hotel, based on the most recent stay. We strive on a daily basis to provide our Guests with an exceptional experience. However, it appears that we fell short with this past visit. Please let us know what we could have done different to make your visit a 5! We look forward to hearing from you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Richard Mayer on Jan 25, 2024
Anonymous.....We are thrilled that we have exceeded your expectations during your most recent visit to Residence Inn Midtown/ Glenside. Please let us know if there was anything we could do to make visits better for all, and we look forward to seeing you in the future!

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome, stayed at a Hilton the night before and this place was first class compared to Hilton. For the same price you get a whole lot more value.
Stayed 4 nights in Jan 2024
Response from Richard Mayer on Jan 18, 2024
John.....We are thrilled that we exceeded your expectations with regards to your most recent stay here at Residence Inn Midtown/ Glenside. In the chance that you travel back to Richmond, we hope you stay with us again and that we have created a new long term Guest!

10/10 Excellent

Juanel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richard Mayer on Jan 15, 2024
Juanel.....THANK YOU for the 5 out of 5 rating for your most recent stay here at Residence Inn Midtown/ Glenside. We hope that would stay with us again in the future, if your travel plans bring you back to Richmond!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway, would book again
Employees were very friendly and attentive! Room was great, breakfast a winner and fun extras when the weather is nice out. Only complaint was the pool room was not monitored well so came in to no towels and trash on a table. Otherwise pool was heated and in great shape.
Stayed 1 night in Jan 2024
Response from Richard Mayer on Jan 8, 2024
Mary....Thank you for the review based on your most recent stay with us here at Residence Inn Midtown/ Glenside. We try and make sure that all areas of the property are Guest ready 100% of the time, and apologize that the pool was overlooked, during your visit. We appreciate you bringing this to our attention and look forward to visits from you in the future!

8/10 Good

Cornelia

Stayed 4 nights in Dec 2023
Response from Richard Mayer on Jan 4, 2024
Cornelia....Thank You for the 4 out of 5 rating on your most recent stay with us. We strive to exceed our Guests expectations, and for the most part appears that we did just that. Please feel free to let us know if there is anything that we can change in the future to give you that perfect visit!

10/10 Excellent

Davicene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Richard on Jan 1, 2024
Davicene.......Happy New Year, and Thank You for the perfect score. We are thrilled that we exceeded your expectations during your most recent visit with us. If there is anything that we can do to make future visits better, please let us know.

10/10 Excellent

sanu

Stayed 1 night in Dec 2023
Response from Richard on Jan 1, 2024
sanu.....THANK YOU for giving us the rating that you did. We hope that you will visit us again in the future if you return to Richmond!

10/10 Excellent

alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
There was a slight delay getting our room ready, but the manager (Mr. Johnson) was so friendly and helpful it didn’t bother us. The pull out was super uncomfortable, but the king sized bed was amazing! It was quiet, clean, and I highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from Richard on Dec 24, 2023
Alison.....first let me apologize for the delay in the room preparedness, and the uncomfortable pull out. Second..THANK YOU for the perfect score you gave us regarding the rest, other factors of your stay. We hope that you stay with us again in the future, if your travels return your to Richmond, VA!

10/10 Excellent

JAYNE, ASHBURN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very comfortable!
Stayed 1 night in Dec 2023
Response from Richard on Dec 20, 2023
Jayne.....Thank You for the 5 out of 5 rating on your most recent stay with us at Residence Inn Midtown/ Glenside. We hope that you stay here again in the future if your travels bring you back to Richmond, VA!

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderdul. I will stay here for every visit to Richmond.
Stayed 1 night in Dec 2023
Response from Richard on Dec 18, 2023
Kayla....Thank You for the 5 out of 5 score on your most recent stay to Residence Inn Midtown/ Glenside. We strive to provide our Guests an experience that goes above their expectations. We are thrilled that we have become your Hotel of choice while in the Richmond, VA area! Until your next visit, stay well and Happy Holidays!

10/10 Excellent

Tameka

Stayed 1 night in Dec 2023
Response from Richard on Dec 12, 2023
Tameka...Thank You for the perfect score on your most recent stay at Residence Inn Midtown/ Glenside. We hope that you have found a new hotel of choice for your travels while in Richmond!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Richard on Dec 6, 2023
Anonymous.....We wanted to THANK YOU for giving us a perfect score for your most recent stay here at Residence Inn Midtown/ Glenside.

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager of the hotel checked us in when we arrived. He was exceptionally helpful and welcoming. Our room was spacious and comfortable. We would definitely recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Richard on Nov 29, 2023
Sarah....We are thrilled that you met one of our Managers and was incredibly welcoming. We look forward to future visits with you, and THANK YOU for the 5 out of 5 rating!!

10/10 Excellent

Alan, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a wonderful stay.
Stayed 4 nights in Nov 2023
Response from Richard on Nov 25, 2023
Alan....Thank You for the perfect rating. We hope that you stay with us again!

10/10 Excellent

Katy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the walk in shower. Breakfast was better than most. Spacious and comfortable room.
Stayed 1 night in Nov 2023
Response from Richard on Nov 25, 2023
Katy.....We realize that most hotels have the standard tub shower combination and made the decision to be different from the norm during construction. Breakfast is always an ever changing meal for us and hope that it was enough with out that stuffed feeling! Until your next visit....

10/10 Excellent

Mar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place overall. Nice and friendly people greet you at the entrance and the whole place is very clean. I love it here
Stayed 1 night in Nov 2023
Response from Richard Mayer on Nov 23, 2023
Mar....Thank You so much for the 5 star review. We strive to exceed our Guest expectations and appears that we have with you. We hope that if your travels return you to Richmond, you will once again stay with us at Residence Inn Midtown/ Glenside!

10/10 Excellent

Jasmine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So my stay was amazing. I had a 2-day business trip and my room was so comfortable with free parking and a lovely breakfast. I love the layout of the room, dining area, kitchen, and workspace. It's only about 10-15 min from downtown. This is my go-to place whenever I'm in Richmond.
Stayed 2 nights in Nov 2023
Response from Richard on Nov 23, 2023
Jasmine....We know that business travel can be stressful, and that is why we strive to go above what our Guests expect from us during their stay. Thank You for making us your go to place in Richmond!

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Richard Mayer on Nov 14, 2023
Bridget, We are thrilled that you found your stay here at Residence Inn Midtown/ Glenside above your expectations. Please consider us in the future if your travels return you to Richmond!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
This was the cleanest and friendliest hotel my family and I have ever reserved. Will definitely stay here again when in the area!!! Thank you to all the staff during our visit!
Stayed 4 nights in Nov 2023
Response from Richard Mayer on Nov 7, 2023
Anonymous......We are thrilled that we overwhelmingly exceeded your expectations during your most recent stay. In addition to a new Hotel, we hope that you also made some conversations wit members of our Staff. Until your next visit, stay safe!

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Wonderful place! Staff very helpful. Room beautiful and nicely appointed. A real breakfast with many options. Beautiful, spacious common area.
Stayed 1 night in Sep 2023
Response from Richard on Sep 28, 2023
Angela.....Thank You for the kind words. We are always looking for ways to improve our guest experience, and glad that you enjoyed your stay as well as breakfast. Please stay with us again if your travels return your to Richmond!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the included breakfast had many food choices and that it was fully stocked, even at 9:45 am on a Sunday.
Stayed 1 night in Sep 2023
Response from Richard on Sep 28, 2023
Elizabeth...We are glad to hear that your experience was above your expectations! We hope that if travels return you to the Richmond area, you once again stay with us at Residence Inn Midtown/ Glenside.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 2 nights in Sep 2023
Response from Richard Mayer on Sep 12, 2023
John.....Thank You for the perfect rating!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are acurate. Just Beautiful and clean. The staff is friendly. Hughly recommended
Stayed 1 night in Sep 2023
Response from Richard Mayer on Sep 12, 2023
Patricia, We are thrilled that you found your stay at Residence Inn Midtown/ Glenside exceeded your expectations!

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Richard Mayer on Sep 12, 2023
Kevin....Thank You. We hope that you stay with us again if your travels return you to Richmond!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our Labor Day Getaway
Great stay, very clean hotel, breakfast buffet was filling. Enjoyed complimentary cookies and coffee in the evenings. Very close to the Lewis Ginter Botanical Gardens, which was enjoyable to visit.
Stayed 2 nights in Sep 2023
Response from Richard Mayer on Sep 12, 2023
Anonymous.....We are thrilled that you were able to fill your tummy with breakfast and mid-day snack! Please come back and stay again.

10/10 Excellent

Erica

Stayed 2 nights in Aug 2023
Response from Richard Mayer on Sep 12, 2023
Erica,THANK YOU!

10/10 Excellent

Milena, Baldwin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is my third time staying here and it won't be my last. Clean, staff is welcoming, helpful and above all KIND. Breakfast is good and rooms are spacious. It is close to UR and in a good location. My husband and I have stayed at other locations (across the street) that were HORRENDOUS. Residence Inn Glenside is our home away from home.
Stayed 1 night in Aug 2023
Response from Richard Mayer on Aug 16, 2023
Milena......We are so grateful that you call us your "home away from home". We look forward to your next visit with us, and please let us know if there is anything we can do during your stays!

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and accommodating. The room was spacious. It just all worked out great.
Stayed 3 nights in Aug 2023
Response from Richard Mayer on Aug 14, 2023
Jeffrey...Thank You for staying at Residence Inn Midtown/ Glenside, and for the 10/10 review. We hope that if your travels return you to Richmond, you would stay with us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Richard Mayer on Aug 12, 2023
Thank You for staying at Residence Inn Midtown/ Glenside. We are glad that you were able to give a perfect review, and hope that if travel returns you to Richmond, you will stay with us again.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
Hotel was very clean and the room was very nice. Staff at front desk were very friendly and helpful. Very nice place to stay if in the Richmond area.
Stayed 2 nights in Aug 2023
Response from Richard Mayer on Aug 12, 2023
Ryan, Thank you for staying t Residence Inn Midtown/ Glenside. We are thrilled that you were able to give us a perfect review. We hope that you stay with us again, if your travels return you to Richmond.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Despite my room wasn’t ready by my 3:30pm arrival for my 3pm expected check-in time, the room & services was outstanding!
Stayed 1 night in Jul 2023
Response from Richard Mayer on Aug 12, 2023
Belinda, Thank you for staying at Residence Inn Midtown/ Glenside. We look forward to your next visit with us.

10/10 Excellent

Claudia

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2023
Response from Richard Mayer on Aug 12, 2023
Claudia....Thank You!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn
Awesome new hotel very clean good breakfast buffet, conveniently located. Short Pump mall 15 minutes drive. Many Restaurants and fast food choices nearby. Would definitely stay here again. Front desk staff very friendly.
Stayed 1 night in Jul 2023
Response from Richard Mayer on Aug 12, 2023
Thank You for staying with us and the very kind words about the Hotel and the staff.