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Reviews of Grand Hyatt Rio De Janeiro

5 out of 5
Grand Hyatt Rio De Janeiro
Av. Lucio Costa 9600, Barra Da Tijuca, Rio de Janeiro

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1001 reviews" "
Rating 8 - Good. 196 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

joel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The security people Felipe and Renato were so disrespectful and rude they insulted me and almost violently push me in front of my 8 years old boy.
Stayed 3 nights in Apr 2024

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, clean, and in good location. Very far from tourist area, which I knew before booking, but I regret. Staff was friendly. My biggest issue is that when I checked out, the hotel left a pending charge on my card for 31 days with my stay and with the room hold. I called for weeks and nobody answered or returned my calls or emails. Other than that, good hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Banesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice, very clean and the Spa is the best
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Rio de Janeiro on Apr 9, 2024
Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Alejandro, Edina

Stayed 4 nights in Mar 2024
Response from Grand Hyatt Rio de Janeiro on Apr 29, 2024
Sus comentarios son muy importantes para nosotros y los apreciamos, Alejandro. ¡Esperamos que hayas pasado un tiempo increíble con nosotros!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in Mar 2024
Response from Grand Hyatt Rio de Janeiro on Mar 26, 2024
Hello Heather! Thank you for your comment - we truly appreciate it. We are always looking for improvements, both for access to the hotel and for our restaurants. We look forward to seeing you with us in the future!

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from my oceanfront room
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Rio de Janeiro on Mar 18, 2024
Thank you for your feedback, Lee Ann - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super luxury
Stayed 5 nights in Mar 2024
Response from Grand Hyatt Rio de Janeiro on Mar 14, 2024
Olá, Martin! Agradecemos o seu feedback – ele é muito importante para nós. Esperamos te receber novamente em breve!

8/10 Good

Narasingarao

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Access to the hotel and dining options are very limited. The hotel itself and the rooms are great
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi Narasingarao. Thank you for your comment - we truly appreciate it. We are always looking for improvements, both for access to the hotel and for our restaurants. We look forward to seeing you with us in the future!

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class.
Stayed 2 nights in Jan 2024
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Ronald! Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

DeMarcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, DeMarcus! Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Henry

Traveled with family
Stayed 3 nights in Jan 2024
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Henry! Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Yusuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Yusuke. Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Tatsuo

Stayed 4 nights in Dec 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Tatsuo! Thank you for your feedback. At Grand Hyatt Rio, we truly appreciate it. We look forward to have you soon for more grand experiences!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Thank you for your feedback, Timothy! We truly appreciate it at Grand Hyatt Rio. We look forward to have you soon for more grand experiences!

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Farah, thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I initially was concerned about the location of the resort as it was quite far from where the "touristy" beaches (Copacabana and Ipanema) were, but I was glad I made a reservation. If you want a lesser crowded beach with the ability to relax and unwind, this is the hotel/resort to be. I absolutely loved it!!! I highly recommend it to anyone.
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Neil! Thank you for your feedback - we truly appreciate it. Hope you had grand moments with us at Grand Hyatt Rio and we look forward to have you again soon!

10/10 Excellent

Kayele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. I traveled solo and I felt safe. The resort is far from all tourist attractions so you don’t get a hotel pickup when booking outside from the concierge table so you will have a Uber. Ubers is not expensive . Pool area is beautiful but closes at 7:00 pm and the breakfast was wonderful. 10/10
Stayed 6 nights in Nov 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Kayele, thank you for your feedback - we truly appreciate it. Your safety is one of the most important thing for us and we hope you had grand moments with us! We look forward to have you soon!

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Kim! Thank you for your feedback. We truly appreciate your time for that. We look forward to have you soon for more grand experiences!

10/10 Excellent

Wendell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional service and staff,
Stayed 5 nights in Nov 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Wendell. Thank you for your feedback - we truly appreciate your comment. We look forward to have you soon for more grand experiences!

10/10 Excellent

Chris

Stayed 2 nights in Nov 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Chris! Thank you for your feedback - we truly appreciate it at Grand Hyatt Rio. We look forward to have you soon for more grand experiences!

10/10 Excellent

Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Nov 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Diego! Thank you for your feedback - we truly appreciate your kind comment. We look forward to have you soon for more grand experiences!

6/10 Okay

S M

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Stela! Thank you for your feedback - we truly appreciate it. It helps us to improve our hotel service and make it even better. We look forward to have you soon for more grand experiences!

10/10 Excellent

IQBAL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was across from the beach and had excellent swimming pool and facilities. Breakfast was superb! Rooms were very good
Stayed 8 nights in Oct 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Iqbal! Thank you for your feedback - we truly appreciate it. We hope you had amazing memories with us and we look forward to have you soon for more grand experiences!

10/10 Excellent

annabel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service great but of course you pay for what you get. Breakfast per person little expensive for Brazil prices and restaurant/room service expensive. Kids club great but not sure I’d leave my children there without parent because not really much staff just one at the door. beach across road was perfect, quiet and the most clean out of all beaches on the coast. Pool was great and rooms super clean.
Stayed 4 nights in Oct 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Annabel, thank you for your feedback - we truly appreciate your comment so much. It helps us to improve even more our hotel service. We look forward to have you soon for more grand experiences!

10/10 Excellent

mahtab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
view quit clean professional people
Stayed 2 nights in Oct 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Mahtab! Thank you for your time to feedback us - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Ebrahim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hello, Ebrahim! We truly appreciate your feedback - thank you! We look forward to have you soon for more grand experiences!

10/10 Excellent

Ruchi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel
We liked the hotel but service was poor when we arrived since there was no one outside to receive our bags in the evening. I appreciated they extended few hours for the late checkout. Oceanview waa perfect from our room.
Stayed 2 nights in Oct 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hello, Ruch! Thank you so much for your feedback - we truly appreciate your comments about your stay. It helps us to improve our hotel service even more. We look forward to have you soon for more grand experiences!

8/10 Good

Geralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Geralda, agradecemos o seu feedback que, para nós, é muito importante para que possamos sempre melhorar o nosso serviço! Esperamos tê-la novamente conosco para grand experiências.

10/10 Excellent

Onnaedo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to Rio, look no further! I stayed here and it was absolutely amazing! The food, the hotel and drinks were all top-notch. The staff was “Chik-fil-A” level service and completely helpful. The only regret is that I didn’t stay here the entire time I was in Rio and suffered at some of the properties on Copacabana. If I come to Brazil again, I’m not even questioning where to stay.
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Thank you for your feedback, Onnaedo! We truly appreciate your comments and look forward to have you soon for more grand experiences!

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Ali, we thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Barra. Perhaps the best pool in Rio- just wish they could add heating for the pool in the colder months
Stayed 3 nights in Sep 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hello Charles! Thank you for your feedback - we truly appreciate it and helps us to improve the hotel service and common areas. We look forward to have you soon for more grand experiences!

6/10 Okay

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities
The area where the hotel is located is one of the best in Rio and the safest. The hotel rooms they are not in the best condition, really worn out to be a kind of new ish hotel. Poor cleaning and maintenance.
Stayed 7 nights in Aug 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hello Angel! Thank you for your feedback - we truly appreciate your comments. It really helps us to improve our hotel. We look forward to have you soon for more grand experiences!

2/10 Terrible

Dave

Stayed 1 night in Sep 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Dave, ee truly appreciate your time for the feedback. It helps us to improve our hotel even more. We look forward to have you soon for more grand experiences!

2/10 Terrible

samuel

The property is not what the pictures are advertising!!! The pool was green and not functional
Stayed 1 night in Aug 2023
Response from Grand Hyatt Rio de Janeiro on Mar 26, 2024
Dear Samuel,Thank you for choosing to stay with us at Grand Hyatt Rio de Janeiro. We sincerely appreciate you taking the time to share your experience.We are truly sorry to hear that certain aspects of your stay did not meet your expectations. We strive to provide our guests with the highest quality of service and a memorable experience, and it is evident that we fell short this time.Please rest assured that we take your feedback seriously and will address the areas of concern with the utmost attention. We are committed to continuous improvement and ensuring that our guests leave with positive impressions.We would be honored to have the opportunity to welcome you back and provide you with the exceptional service and experience that you deserve.Once again, we apologize for any inconvenience caused and look forward to the chance to make things right.Warm regards,Grand Hyatt Rio de Janeiro

2/10 Terrible

Maria

Stayed 2 nights in Aug 2023
Response from Grand Hyatt Rio de Janeiro on Mar 26, 2024
Prezada Maria,Agradecemos por escolher se hospedar conosco no Grand Hyatt Rio de Janeiro. Valorizamos muito que tenha dedicado um tempo para compartilhar sua experiência.Lamentamos sinceramente saber que certos aspectos de sua estadia não atenderam às suas expectativas. Nosso objetivo é fornecer aos nossos hóspedes um serviço de alta qualidade e uma experiência memorável, e é evidente que desta vez não alcançamos essa meta.Esteja certo de que levamos seu feedback a sério e abordaremos as áreas de preocupação com a máxima atenção. Estamos comprometidos com a melhoria contínua e em garantir que nossos hóspedes tenham impressões positivas.Seria uma honra ter a oportunidade de recebê-lo novamente e proporcionar-lhe o serviço excepcional e a experiência que você merece. Mais uma vez, pedimos desculpas por qualquer inconveniente causado e aguardamos a chance de corrigir as falhas.

10/10 Excellent

Khalifah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area , quiet and peaceful, the spa was great and the ocean view and balcony was perfect. Beautiful in the mornings looking at the sunrise.
Stayed 1 night in Aug 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi Khalifah! We truly appreciate your kind comment and thank you for your feedback. We look forward to have you soon for more grand experiences!

10/10 Excellent

FRANZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the beach view
Stayed 5 nights in Aug 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Franz, thank you for your feedback - we truly appreciate your time to do so. We look forward to have you soon for more grand experiences!

10/10 Excellent

NILCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Thank you for your feedback - we truly appreciate it and your time. We look forward to have you soon for more grand experiences!

8/10 Good

Nakia

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I had a nice stay ! Staff here did a fantastic job in customer service and overall very genuine people. Thank you! As for housekeeping ..:.they need a lot of improvement. My first room was covered in mold in the bathroom , the shower was broken where the mold accumulated by the drain. The bed skirt was filthy and the drain patio still had cup stains on the table. It also smelled damp and mildewy. Front desk changed my room without an issue, I showed pictures and I was given a humble apology. The next room was still ehh. The carpet was not vacuumed …not once since I was there. The same crumbs or whatever it was, never was removed. I Didn’t bother reaching out since I spent a lot of time touring , perhaps I should’ve. Overall the hotel is lovely, but my two rooms were not up to par . 7/10 rating. Also worth mentioning , there are a lot of stains on the facility furniture! Everywhere I went there are visible stains in the seats. It would be wise to not just wipe the areas clean but also use stain removers accordingly. Children and dogs are permitted and I found the children to be very loud in the dining area, specifically the sushi restaurant which has a more classy vibe. Thanks to the concierge and the staff in the spa, y’all are rockstars in my book!
Stayed 5 nights in Jul 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hello, Nakia! Thank you for your feedback - we truly appreciate your comments about your stay at Grand Hyatt Rio. It really helps us to improve our hotel service even more. We look forward to have you soon for more grand experiences!

10/10 Excellent

krystina

Stayed 7 nights in Jul 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hello Krystina! Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

8/10 Good

Raquel myrriam

Stayed 4 nights in Jul 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Oi, Raquel. Nosso time agradece o seu comentário. Ele é importante e necessário para que melhoremos sempre mais o nosso hotel. Esperamos que tenha tido momentos incríveis conosco!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Jessica! We truly appreciate your feedback. We look forward to have you soon for more grand experiences!

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service
Nice room and nice staff. Private beach is nice
Stayed 3 nights in Jun 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Sarah! Thank you for your feedback - we truly appreciate it and hope you had grand moments with us. We look forward to have you soon for more grand experiences!

8/10 Good

mariana

Stayed 3 nights in Apr 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Mariana! Thank you for your feedback. We truly appreciate it because it helps us to improve our hotel sevice even more.We look forward to have you soon for more grand experiences!

10/10 Excellent

waqar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing and enjoyable stay
Stayed 3 nights in Apr 2023
Response from Diretora de Guest Experience on Apr 6, 2023
Hello!Thank you so much for your kind words.We hope to welcome you back again soon :)

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Grand Hyatt Rio de Janeiro on Mar 5, 2024
Hi, Marvin! Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Danielli Nobrega on Mar 14, 2023
Olá, Claude.Muito obrigada pela sua avaliação!Esperamos recebê-lo novamente em breve :)

10/10 Excellent

Taunya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great with beach and pool service. The staff are super helpful… especially Fernanda. The only draw back is the pool service is slow.
Stayed 4 nights in Mar 2023
Response from Danielli Nobrega on Mar 9, 2023
Hi, Mr. Taunya.Thanks for your feedback! Your commentaries are very important for us to keep improving our services, be sure we wrote down what was pointed out.We are looking forward on welcoming you back!

4/10 Poor

Jonathan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were well appointed with amazing views and an extremely comfortable bed. The pool area is also large and inviting. However, the service is very poor by comparison. It did not live up to a five star reputation in the service department. My personal experience was NOT the best Lack of attention to our request constantly, like in room service drinks was very much medium for prices we paid. Additionally, the food is quite bland and our food orders were messed up multiple times.
Stayed 2 nights in Feb 2023
Response from Danielli Nobrega on Mar 3, 2023
Hi, Mr. Jonathan.Thanks for your feedback about your stay in our hotel. Firstly, we'd like to apologize for not fulfilling your expectations, this isn't the quality of service that we strive to deliver. We are looking forward on welcoming you back soon so we can turn things around and give you a better impression!Best regards,Grand Hyatt Rio De Janeiro.

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Danielli Nobrega on Mar 3, 2023
Hi, Mr. Ahmad.Thanks for your Feedback about your stay in our hotel.We are looking forward on welcoming you back soon.Best regards,Grand Hyatt Rio De Janeiro.