Outdoor pool, pool umbrellas
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Reviews of Américas Benidorm Hotel

3 out of 5
Américas Benidorm Hotel
Rua Barata Ribeiro, 547, Copacabana, Rio de Janeiro, RJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 281 out of 609 reviews" "
Rating 8 - Good. 226 out of 609 reviews" "
Rating 6 - Okay. 64 out of 609 reviews" "
Rating 4 - Poor. 24 out of 609 reviews" "
Rating 2 - Terrible. 14 out of 609 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities
Great location, close to everything
Stayed 4 nights in Apr 2024
Response from Equipe de Reservas on May 7, 2024
Dear Guest,Thank you for booking with us and choosing the Américas Benidorm Hotel.We are improving and soon all units will be in agreement.We hope to see you again.Yours sincerely,

10/10 Excellent

Verjine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Apr 2024
Response from Equipe de Reservas on May 3, 2024
Dear Guest,Thank you for booking with us and choosing the Américas Benidorm Hotel.We are improving and soon all units will be in agreement.We hope to see you again.Yours sincerely,

8/10 Good

marcus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great, staff very helpfull, amazing breakfast.
Stayed 2 nights in Mar 2024
Response from Equipe de Reservas on Apr 8, 2024
Prezado Hóspede,Agradecemos a sua consideração pelo nosso hotel e esperamos tê-lo novamente conosco.Atenciosamente,Equipe de Reservas

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance door security card doesn’t work correctly, the WiFi is not good
Stayed 4 nights in Apr 2024
Response from Equipe de Reservas on Apr 5, 2024
Dear Guest,Thank you for booking with us and choosing Américas Benidorm Hotel.We are working on renovation and modernization projects for the hotel's rooms and leisure area. Until the end of 2025.We hope to see you again.Yours sincerely,Reservations Team

6/10 Okay

Emmanuel, West Islip

Liked: Cleanliness, staff & service
Kool but need to update
Stayed 3 nights in Feb 2024
Response from Equipe de Reservas on Mar 8, 2024
Dear Guest,Thank you for booking with us and choosing Américas Benidorm Hotel.We are working on renovation and modernization projects for the hotel's rooms and leisure area. Until the end of 2025.We hope to see you again.Yours sincerely,Reservations Team

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Equipe de Reservas on Mar 7, 2024
Dear Guest,Thank you for booking with us and choosing Américas Benidorm Hotel.We are working on renovation and modernization projects for the hotel's rooms and leisure area. Until the end of 2025.We hope to see you again.Yours sincerely,Reservations Team

10/10 Excellent

Rafael, orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Couple of blocks from the beach, clean, good breakfast buffet, everything was fine
Stayed 1 night in Mar 2024
Response from Equipe de Reservas on Mar 4, 2024
Dear Guest,Thank you for booking with us and choosing the Américas Benidorm Hotel.We are improving and soon all units will be in agreement.We hope to see you again.Yours sincerely,

10/10 Excellent

Rafael, orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old but it’s clean and in good shape, it’s close to the beach around 4 blocks, the streets are a bit dirty and with homeless people, it’s close to a pharmacy, good restaurants, overall it’s a good hotel
Stayed 3 nights in Feb 2024
Response from Equipe de Reservas on Mar 4, 2024
Dear Guest,Thank you for booking with us and choosing the Américas Benidorm Hotel.We are improving and soon all units will be in agreement.We hope to see you again.Yours sincerely,

8/10 Good

Milene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
NO PROBLEM AT ALL.
Stayed 3 nights in Feb 2024
Response from Equipe de Reservas on Feb 22, 2024
Dear Guest,Thank you for booking with us and choosing the Américas Benidorm Hotel.We are improving and soon all units will be in agreement.We hope to see you again.Yours sincerely,

10/10 Excellent

Clive

Liked: Cleanliness, staff & service
The check-in process was seamless. The staff was very knowledgeable and helpful. The check-out process was even faster but best of all, just a short walk to one of the world's greatest beaches.
Stayed 16 nights in Feb 2024
Response from Nicole on Feb 21, 2024
Dear Guest,We thank you for your consideration for our hotel and we look forward to having you with us again.Yours sincerely,

10/10 Excellent

Afif

Stayed 5 nights in Feb 2024
Response from Equipe de Reservas on Feb 20, 2024
Prezado Hóspede,Agradecemos a sua consideração pelo nosso hotel e esperamos tê-lo novamente conosco.Atenciosamente,Equipe de Reservas

10/10 Excellent

Lidia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gusto mucho el hotel y su desayuno, quizas podrian mejorar la lilmpieza un poco .... pero en general muy bien todo. Gracias.
Stayed 2 nights in Jan 2024
Response from Equipe de Reservas on Jan 29, 2024
Estimado Huesped,Gracias por reservar con nosotros y elegir el Hotel Américas Benidorm.Estamos trabajando en proyectos de renovación y modernización de las habitaciones y zona de ocio del hotel. Hasta finales de 2024.Esperamos verte de nuevo.Tuyo sinceramente,Equipo de Reservas

10/10 Excellent

Daniel Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at front desk. Excellent breakfast.
Stayed 3 nights in Jan 2024
Response from Equipe de Reservas on Jan 25, 2024
Dear Guest,We thank you for your consideration for our hotel and we look forward to having you with us again.Yours sincerely,

10/10 Excellent

Jeremi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visited Rio for the first time for New Year and my bday and the location of the hotel was perfect. The staff was friendly and always ready to assist!
Stayed 9 nights in Dec 2023
Response from Equipe de Reservas on Jan 17, 2024
Dear Guest,We thank you for your consideration for our hotel and we look forward to having you with us again.Yours sincerely,

2/10 Terrible

Mary Beth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down is an understatement. Upon early arrival, they sent me to the roof pool to use the one broken down restroom on the roof deck without a lock on the door. The lobby had chunks of floor tile missing, and needed a remodel. As a senior traveling alone on NYE weekend, the location felt unsafe. The immediate neighborhood was crowded, shabby, with lots of people sleeping on the street. I returned to the hotel, and decided to find a different location rather than check in. The hotel manager agreed to only charge me for one night of my 3 night stay if I didn’t stay there, they had a lot of people milling around the lobby. I agreed and found a hotel in a safer area. They charged me for the entire three night stay, and Expedia said they refused to credit me for the two nights they agreed to.
Stayed 3 nights in Dec 2023
Response from Equipe de Reservas on Jan 15, 2024
Dear Mdd Mary Beth,We are very sorry about your experience in Rio. But your report regarding the hotel does not match what we are and have. Suddenly, it was his point of view and unfortunately, we would not be able to change it.Regarding the penalty, yes it existed, we only billed the operator through which Expedia purchased it for 1 night. We can prove it, if you want, please send your personal email or request the accounts from Expedia, from the operator they purchased the hotel from.We are sorry to see this error on your hosting and we will do everything we can to resolve this issue.Yours sincerely,Reserve Team

6/10 Okay

Karim

Liked: Cleanliness
Disliked: Staff & service
Pros: The hotel location is great. The room was clean, and the AC worked great. The breakfast had good variety, but basic / poor quality. Cons: biggest issue is staff. Only one staff speaks English, and that lady at the reception desk is always grumpy and rude. The hotel has outdated rip-off policies. They don’t have iron for cloths, even if you ask for one. Instead, they charge you for ironing services. If you need to store your luggage, they also charge. The lady was arguing with me because I needed to store my luggage for 45 min while I get lunch. Really bad customer service. Not sure I would return to this hotel.
Response from Equipe de Reservas on Jan 10, 2024
Dear Guest,Thank you for booking with us and choosing Américas Benidorm Hotel.It is not Brazilian culture to offer irons in the room. To do this, there must be authorization from the Fire Department, the vast majority of which are not used.As for the baggage service charge, we do not charge for less than 1 hour of use, but in several countries this service has a very high cost. On online channels, the hotel advises you about the cost of luggage.We sincerely apologize for any inconveniences.We hope to see you again.Yours sincerely,Reservations Team

4/10 Poor

Sandra

Stayed 3 nights in Dec 2023
Response from Equipe de Reservas on Jan 10, 2024
Prezado Hóspede,agradecemos a sua reserva conosco e preferência pelo Américas Benidorm Hotel.Esperamos vê-lo novamente.Atenciosamente,

8/10 Good

Vicente

Stayed 1 night in Jan 2024
Response from Equipe de Reservas on Jan 10, 2024
Prezado Hóspede,agradecemos a sua reserva conosco e preferência pelo Américas Benidorm Hotel.Esperamos vê-lo novamente.Atenciosamente,

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is dated, but it’s in a nice location. The rooms are spacious. The gym is tiny, but in the 5 days we were there, no one else used it at the same time, so this was fine. The only negative was reception tried to charge us for water which we thought was complimentary, as there was no sign or anything indicating we needed to pay. We told reception we would go back to the room with them so he could show us the sign, he quickly changed his mind. This did leave us with a negative impression after overall a pleasant stay.
Stayed 4 nights in Oct 2023
Response from Hélio Gerente de Recepção. on Nov 3, 2023
We appreciate your review.

8/10 Good

Florence

Stayed 2 nights in Oct 2023
Response from Hélio Gerente de Recepção. on Nov 15, 2023
Obrigado por sua avaliação.

10/10 Excellent

Denise

Everything is very good
Stayed 2 nights in Oct 2023
Response from Hélio Gerente de Recepção. on Oct 23, 2023
Thank you for your comment

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, everything was walkable and convenient, only minutes from the beach. Staff was professional and very nice! Breakfast was great!
Stayed 2 nights in Oct 2023
Response from Hélio Gerente de Recepção. on Oct 18, 2023
Thank you very much for your review.

8/10 Good

Marcus

Liked: Cleanliness, amenities
Good location. Rooftop terrace and pool are good. Beds weird and the unexpected charge for water was annoying.
Stayed 5 nights in Oct 2023

8/10 Good

Nelson

Liked: Cleanliness, property conditions & facilities
The hotel was very nice. Located a few minutes to Copacabana beach. Yhe breakfast was nice also. The pool is so tiny it could be mistaken for kiddies' pool. And the habit of charging for luggage storage is overrated. It should be a complimentary gesture to hold a guest's luggage before check in time. It's not a lot of money, but it looks tacky.
Stayed 4 nights in Oct 2023
Response from Hélio Gerente de Recepção. on Oct 8, 2023
Obrigado pela avaliação.

8/10 Good

Iain

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hélio Gerente de Recepção. on Oct 1, 2023
Obrigado por sua avaliação.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and shopping. Good breakfast.
Stayed 3 nights in Sep 2023
Response from Hélio Gerente de Recepção. on Sep 23, 2023
We appreciate your review.

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and well priced hotel. Shower wasn’t the best in our room
Stayed 1 night in Sep 2023
Response from Hélio Gerente de Recepção. on Sep 20, 2023
Thanks for your comment.

8/10 Good

Sigifredo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly Hotel smells damp in the hallway
Stayed 3 nights in Sep 2023
Response from Hélio Gerente de Recepção. on Sep 19, 2023
Thank you for your comment.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, very well located.
Stayed 4 nights in Aug 2023
Response from Hélio Gerente de Recepção. on Sep 7, 2023
Thank you very much for your review.

10/10 Excellent

CAROLINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was an amazing experience, the staff is super friendly and helpful, the breakfast is really really good, the location was awesome, just a few blocks from the beach, restaurants and bars. Will definitely go back.
Stayed 6 nights in Aug 2023
Response from Hélio Gerente de Recepção. on Aug 16, 2023
Thank you very much for your comment and I hope you come back soon.

6/10 Okay

anna lisa

Liked: Cleanliness, staff & service
I know this is a 30 yr old hotel but hey u could do something to take off the rust, from the knobs & buttons. I came in with no bulbs ( no lampshade at all) at the bedside reading light( if u are a reader, u need this), shower flooded, toilet button is so old/rusty that the water kept going until I pulled it out. The wifi didn’t work from the morning I wake up until I came back at night , if u are working & has family— u would choose a hotel that has “wifi” services. I bought a SIM card but of course, it’ll give u limited services, too.
Stayed 3 nights in Aug 2023
Response from Hélio Gerente de Recepção. on Aug 15, 2023
Thank you for your comment and we will check with the hotel's management so that we can make the necessary adjustments mentioned above.

10/10 Excellent

Htut

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Jul 2023
Response from Hélio Gerente de Recepção. on Aug 1, 2023
Thanks for your comment.

8/10 Good

Sonteary

Stayed 4 nights in Jun 2023
Response from Hélio Gerente de Recepção. on Jul 13, 2023
Agradecemos seu comentário, esperamos atende-los melhor na próxima vez.

10/10 Excellent

Bianca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a great location. Great breakfast,close to the beach, restaurants and shopping areas. I think the hotel is value for money and would recommend same for travelers on a budget.. The pool area need an upgrade
Stayed 3 nights in May 2023
Response from Equipe de Reservas on Jun 12, 2023
Dear Guest,Thank you for booking with us and choosing the Américas Benidorm Hotel.We are improving and soon all units will be in agreement.We hope to see you again.Yours sincerely,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2023
Response from Equipe de Reservas on Jun 12, 2023
Dear Guest,Thank you for booking with us and choosing the Américas Benidorm Hotel.We are improving and soon all units will be in agreement.We hope to see you again.Yours sincerely,

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!!
Great location and excellent service, friendly staff, good breakfast, my family loved this place, I recommend
Stayed 4 nights in Apr 2023
Response from Equipe de Reservas on Apr 25, 2023
Dear Guest,We thank you for your consideration for our hotel and we look forward to having you with us again.Yours sincerely,

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful, especially Adelson. Room was old; had problems with shower and toilet. Maintenance staff was quickly able to resolve the issues. Street noise made it difficult to sleep. Breakfast was. “Ok.”
Stayed 4 nights in Mar 2023
Response from Gerente on Apr 13, 2023
Lamentamos que você não esteja satisfeito com o serviço oferecido. Trabalharemos com empenho para resolver a situação. Obrigado por seu comentário.

4/10 Poor

Ivan A

Traveled with group
Disliked: Staff & service, room comfort
Unpleasant and annoying experience.
Sauna not working, lights in-out sensor , not working, no cleaning service, old building, front desk calling asking if we come with bags from the street, even though we were registered during check in. In general i will not recommend this hotel.
Stayed 2 nights in Mar 2023
Response from Gerente on Apr 13, 2023
Lamentamos que você não esteja satisfeito com o serviço oferecido. Trabalharemos com empenho para resolver a situação. Obrigado por seu comentário.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff, the hotel was extra clean, great housekeeping.
Stayed 6 nights in Feb 2023
Response from Equipe de Reservas on Feb 28, 2023
We thank you for your consideration for our hotel and we look forward to having you with us again.Yours sincerely,

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place.
Stayed 1 night in Feb 2023
Response from Equipe de Reservas on Feb 28, 2023
We thank you for your consideration for our hotel and we look forward to having you with us again.Yours sincerely,Reservations Team

8/10 Good

Michal, Poznan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Equipe de Reservas on Mar 15, 2023
Prezado Hóspede,Agradecemos a sua consideração pelo nosso hotel e esperamos tê-lo novamente conosco.Atenciosamente,

2/10 Terrible

Antônio

Stayed 4 nights in Nov 2022

6/10 Okay

James

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Property close to restaurants and copacabana beach. Television not working properly and we were charged $40.00 for the cable that was disconnected from the TV
Stayed 4 nights in Sep 2022

8/10 Good

Marco

Traveled with family
Liked: Staff & service
Friendly staff and excellent breakfast variety. The room could be a bit cleaner.
Stayed 5 nights in Apr 2022
Response from Debora on Apr 11, 2022
Good afternoon Thanks for your coments

10/10 Excellent

Patricia

Stayed 1 night in Apr 2022
Response from Debora on Apr 7, 2022
Bom dia Agradeço pela nota Espero que tenha tido uma boa estada

10/10 Excellent

Silvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was very clean and well decorated and we always had a cleaning service. Close to important tourist spots in Rio. Everyone was ready to help at any time. Breakfast was ok.
Stayed 5 nights in Feb 2022
Response from Debora on Feb 15, 2022
Thank your for your comments Regards

2/10 Terrible

Shahmael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible !
Receptionists speak in a very rude and aggressive tone. I spent over 1 hour in the lobby after being told they can’t find my reservation and the hotel is full. Next after providing confirmation of my booking and payment I was to wait for a refund and that they’ll be in contact with the booking agency. Don’t stay here. Avoid the trouble and rude staff.
Stayed 1 night in Jan 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peter
The hotel is older but upgraded. Room, halls were painted. Room was very large. Bed was comfortable and breakfast was good. I’d stay here again.
Stayed 1 night in Jan 2022
Response from Debora on Feb 2, 2022
Thanks for your coments

8/10 Good

Faye

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice large room, very spacious. Could do with some renovating
Stayed 1 night in Jan 2022
Response from Debora on Jan 5, 2022
Good morning Thanks for your coments

10/10 Excellent

Stephen

Stayed 1 night in Nov 2021