5 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Wyndham Rio Barra

4 out of 5
Wyndham Rio Barra
Avenida Lucio Costa 3150, Barra Da Tijuca, Rio de Janeiro, RJ

Reviews

7.0

Good

Rating 10 - Excellent. 299 out of 1006 reviews" "
Rating 8 - Good. 257 out of 1006 reviews" "
Rating 6 - Okay. 203 out of 1006 reviews" "
Rating 4 - Poor. 120 out of 1006 reviews" "
Rating 2 - Terrible. 127 out of 1006 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

WENDELL QUESADO

Business traveler
Terrible reception horrible check in and unconsidered Managment
Stayed 1 night in Apr 2024
Response from Setor de Reservas on Apr 26, 2024
Hello, good morning!We're very grateful for your feedback and we'll do our best to improve our service even more!Sincerely, Wyndham Rio Barra Team

8/10 Good

Gonzalo Vicente Diaz, Quito

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean and safe but old
Stayed 4 nights in Apr 2024
Response from Setor de Reservas on Apr 24, 2024
Hello, good morning!We're very grateful for your feedback and we'll do our best to improve our service even more!Sincerely, Wyndham Rio Barra Team

2/10 Terrible

David, Omaha

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Setor de Reservas on Mar 27, 2024
Boa tarde,Buscamos sempre evoluir e aprimorar nossos serviços, por isso, agradecemos o feedback, esperamos que tenhamos uma nova oportunidade de reparar a impressão negativa que teve de nosso hotel.Atenciosamente, Equipe Wyndham Rio Barra.

2/10 Terrible

Nate

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had reservations from March 19-21st at Wyndham Rio Barra. I paid 238.21 plus a fee for using the pool/beach. The issue was with check-in. We arrived at the hotel at 1:30pm. We understood we were early. We did a precheck in and was told to return at 3pm and the room would be ready and we’d get the room keys. We go eat and return at 3:30pm. We’re told by the front desk the room is not ready yet. We’re asked to sit in the lobby and the room would be ready in about 10 mins. I asked if there was another room they could put us in? The response was “we can’t put you in a different room. Naturally I’m a bit annoyed. So I asked if they would be discounting the room at all since it was not ready? They said a manager would need to approve that and they were unavailable for the next 30-40 mins. So we are asked again to sit and wait in the lobby. I asked the front desk to let the manager know I was not happy with the checkin process and wanted to them also to inquire about the discount. Another 15-20 mins pass and I return again to ask about any update. The room was still not ready. Finally about 5 mins later were called over to the front desk and were given our keys. Over an hour had passed from the original checkin time of 3pm. I asked the staff what the manager said about discounting the room for the checkin inconveinence and here is what I was told the manager said…”checkin starts at 3pm and there was nothing they could do.” Terrible mgmt. Stay elsewhere.
Stayed 2 nights in Mar 2024
Response from Setor de Reservas on Mar 22, 2024
Good morning,We're sorry to hear about your stay with us. This is not the kind of service we want to offer. We always try to provide a good experience for our guests, and we are entirely dissatisfied to hear that your experience was so unpleasant. I would like to inform you that your evaluation is already known to the general management and the managers of the responsible sectors. We hope to welcome you again soon, and that it will be a more pleasant stay. Again, we are sorry for your experience

10/10 Excellent

Vashtie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So, in a previous post about the towels…. That was true. They took the towels in cleaning and did not leave towels for us to use. Besides that, we completely enjoyed our stay and would return. I enjoyed my conversations with employees there, Alek at the front instantly eased our fears about the language barrier and was very helpful. Would love to Thank him again!
Stayed 4 nights in Mar 2024
Response from Setor de Reservas on Mar 19, 2024
Hello, good morning!We're very grateful for your feedback and we'll do our best to improve our service even more!Sincerely, Wyndham Rio Barra Team

2/10 Terrible

Vanessa

Stayed 2 nights in Mar 2024
Response from Setor de Reservas on Apr 5, 2024
Olá, boa tarde!Ficamos inteiramente gratos pelo seu feedback e faremos o possível para melhorar cada vez mais o nosso atendimento e serviço!Atenciosamente, Equipe Wyndham Rio Barra

8/10 Good

Aline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 2 nights in Dec 2023
Response from Setor de Reservas on Feb 21, 2024
Boa tarde,Agradecemos o Feedback! Esperamos que volte a se hospedar conosco em breve. Atenciosamente, Equipe Wyndham.

10/10 Excellent

CLAUDIA

Stayed 1 night in Nov 2023
Response from Setor de Reservas on Feb 16, 2024
Boa tarde,Agradecemos o Feedback! Esperamos que volte a se hospedar conosco em breve. Atenciosamente, Equipe Wyndham.

2/10 Terrible

valentina lagos

Traveled with family
Disliked: Staff & service, property conditions & facilities
Bad service , A very bad experience, I really do not recommend it.
Stayed 3 nights in Feb 2024
Response from Setor de Reservas on Feb 6, 2024
Good afternoon,We are always looking to evolve and improve our services, so thank you for your feedback. We hope that we will have another opportunity to repair the negative impression you had of our hotel.Sincerely, Wyndham Team.

6/10 Okay

Danilo

Criticas
1.En el hotel pagas unos 35 reales diarios ppr servicio de playa y toallas. El servicio de playa se supone incluye sombrilla y reposera. Pero solo hay unas 10 sombrillas, por lo que es muy probable que no tengas. 2. La limpieza de habitacion dos noches se hizo despues de las 21 hs y de hanerl solicitado por temprano. 3. Un dia solo tuvimos agua caliente en ducha, el resto mucho frio. 4. La.mitad de nuestra estadia el hotel estuvo sin agua afectando todas las instalaciones, sanitarios, desayuno y obviamente la habitacion
Stayed 3 nights in Dec 2023
Response from Setor de Reservas on Jan 4, 2024
Boa tarde,Buscamos sempre evoluir e aprimorar nossos serviços, por isso, agradecemos o feedback, esperamos que tenhamos uma nova oportunidade de reparar a impressão negativa que teve de nosso hotel.Atenciosamente, Equipe Wyndham.

8/10 Good

Alex

Stayed 8 nights in Nov 2023
Response from Setor de Reservas on Jan 4, 2024
Boa tarde,Agradecemos o Feedback! Esperamos que volte a se hospedar conosco em breve. Atenciosamente, Equipe Wyndham.

2/10 Terrible

Marcio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service Charges for resort without resort amenities Bad front desk Bad management
Stayed 2 nights in Nov 2023
Response from Setor de Reservas on Dec 5, 2023
O Wyndham Rio Barra agradece por sua avaliação!

2/10 Terrible

Marcio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Setor de Reservas on Dec 5, 2023
O Wyndham Rio Barra agradece por sua avaliação!

4/10 Poor

Adebola

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start…. We booked this trip for our honeymoon and though we had a great time together, this hotel was not good. The check in process started off horrible. We arrived very early and understood that early check in was not possible but when it was time to check in, the room still was not ready. We had to wait another 30 minutes for it and the room wasn’t even all that clean when we got in there. The front desk staff did not want to deal with us at all because we were English speaking Americans and I found that very disrespectful. Understood there is a language barrier but most of them didn’t even try to communicate with us. They just passed us off to the 2 English speaking front desk staff they had. Sad. The people here in general were not all that nice either. Concierge was good. Tokoni and Goodnews were extremely helpful as they were basically the only 2 that spoke perfect English there. Back to the rooms…. Each morning, I woke up the foul smelling stench of sewer. Every time housekeeping came, it reset our door so we had to get a new key card each time (we stayed a week). The overall room needs to be updated. For this to be a “big name chain” hotel, it needs to do better. If o come back to Rio, I will definitely not be staying here. Don’t waste your time.
Stayed 7 nights in Nov 2023
Response from Setor de Reservas on Dec 5, 2023
O Wyndham Rio Barra agradece por sua avaliação!

2/10 Terrible

Huba

Disliked: Cleanliness, property conditions & facilities
The Royal room was terrible! Mold across the ceilings, dirty bathrooms, nothing was functioning properly (bath faucets, light switches, door locks, sliding balcony door was stuck), stained couch, chair and walls, damaged doors, trims. The list goes on.... I DO NOT RECOMMEND this hotel.
Stayed 5 nights in Oct 2023
Response from Setor de Reservas on Dec 5, 2023
O Wyndham Rio Barra agradece por sua avaliação!

4/10 Poor

Vanessa

Traveled with group
Took forever to do a check in and check out Room wasn’t update Pool area was closed and they charge a fee to use the amenities.
Stayed 1 night in Oct 2023
Response from Setor de Reservas on Dec 5, 2023
O Wyndham Rio Barra agradece por sua avaliação!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
No towels, no iron (when I requested they said they’ll send it up, never did), no laundry facilities, air con didn’t work, unhelpful staff. Worst hotel I’ve stayed in 10 years
Stayed 3 nights in Sep 2023

6/10 Okay

Sandra C, Gilroy

Liked: Staff & service
Stayed 3 nights in Sep 2023

6/10 Okay

Sandra C, Gilroy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

alexander, Rio de Janeiro

Traveled with family
Liked: Cleanliness
At the time of check-in nobody told us that the Pool was under renovation, I talked to other guests and it was a surprise for them too. We had no hot water although we reported and they mentioned that the problem will be solved later on at night the next day still not fixed, when we returned from the beach still no hot water, at the end we had to leave the hotel before our check out which was the following day, it's none sense to pay a high price for an accommodation and not having all the services up and running. The second time we reported the hot water there were other guest complaining about other things too including the hot water. The breakfast was on, the same every day, the quality was really poor on the hot items, the look of the eggs made you feel not wanting to eat them, the consistency was sloppy, the cheese bread were hard and cold the bakery quality was very poor too.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Stayed 3 nights in Aug 2023

10/10 Excellent

Rafael, Clermont

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Property was clean and very safe. 24hr security. Breakfast was amazing. Beautiful beach just across the street. Will be back again next year!
Stayed 9 nights in Jul 2023

4/10 Poor

Ricardo

Traveled with family
Disliked: Staff & service
Staff needs training, old rooms, expensive food for the quality
Stayed 3 nights in Jul 2023

8/10 Good

Ariel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. A la habitacion le faltaba unos arreglos ( baño, mesa balcon). Desayuno increible
Stayed 2 nights in Jul 2023

6/10 Okay

Letty

Traveled with family
Liked: Staff & service
If you are planing to travel with your teenage son, take the father’s approval in writing otherwise won’t let you stay. I took me hrs to check is waiting for his approval do to the time difference. Poor internet, very old towels. English speaking very little. Daily breakfast, same aver simple day and not impressed.
Stayed 9 nights in Jul 2023

6/10 Okay

Todd

Stayed 1 night in Jul 2023

8/10 Good

Serronno

Liked: Cleanliness, staff & service
No
Stayed 6 nights in Jul 2023

4/10 Poor

Jeff

Disliked: Staff & service
Stayed 10 nights in Jun 2023

2/10 Terrible

Alexandre

Stayed 4 nights in Jun 2023

8/10 Good

Donald S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross hotel
Not many spoke English. Hard to check in. Hotel was overall gross
Stayed 4 nights in Apr 2023

2/10 Terrible

MANUEL MATIAS

Stayed 5 nights in Apr 2023

10/10 Excellent

John

Stayed 1 night in Apr 2023

6/10 Okay

Erica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk staff were great. My room, 704, had an amazing view and a comfortable bed. The room had peeling baseboards, signs of water damage, no pictures on the walls, furniture that was so stained I didn't dare sit on it, and the area around the hotel was quite dead. I saw some black spots on the ceiling that I couldn't figure out what it was. I just kept the patio door open, which I had to use all my strength to force it open and to close it. They gave me two bath towels. I had to wait 2 days to get a hand towel. I always travel with towels for incidents like this. When housekeeping came on my 3rd day, all they did was make up the bed and give me 2 bath towels. The shampoo and soap dispenser were not filled. They were empty when I arrived. They didn't sweep the floors, clean the mirror or patio doors, and other basic cleaning. I paid the $15-$20 daily cab fare to Ipanema(?) and Copacabana for lively beach scenes, restaurants, and nightlife. Barra is not the place to be in Rio and this hotel definitely is not. Adding to the dead area around this hotel, they had the same boring breakfast items each day, and the hot items were cold. Breakfast included so many pastry choices but there was a good cappuccino machine. I expected so much more from the Wyndam name.
Stayed 4 nights in Apr 2023

8/10 Good

Floyd

Traveled with family
Liked: Staff & service
The sea view room was very spacious. I do know know the monetary amount required for this hotel’s upkeep, but it could honestly use a remodel. Overall the stay was good.
Stayed 4 nights in Mar 2023

10/10 Excellent

sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

2/10 Terrible

ROZENBAUM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Julian, Miami

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property needs an update. Your towels are very worn out and old. We were not provided replacements either. We had no cold water in the room shower. In general the wood finish in the hallways and rooms has water damage. Also there was water damage in the ceiling of the room. In general not what I expected from a Wyndham property. Last year we stayed at your Guayaquil river location, compleately different experience.
Stayed 2 nights in Jan 2023

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location, but rooms need renovation
The room had a beautiful view, staff was for the most part very friendly and responsive, but the furniture and rooms in general were very dated and a bit dingy.
Stayed 6 nights in Nov 2022

6/10 Okay

MARCELO

Traveled with group
Liked: Cleanliness, property conditions & facilities
Hotel bom, mas pecou no atendimento ao hóspede
O hotel possui boa estrutura, com tudo novo e ambientes espaçosos. O café da manhã é ok, mas não muito variado. O que decepcionou foram: demora extrema no check in, quarto Que era pra 03 pessoas, e que improvisaram mais uma cama de última hora (após sermos surpreendidos com apenas 01 cama de casal) e a cama era ruim e deixou minha colega com dor nas costas, toalhas (tinham que ter 03 e só tinham 02), solicitamos e até hoje não chegou a terceira toalha, e demora no atendimento do restaurante, fora que, nesse último quesito, além da demora, o atendimento foi ruim. Talvez o hotel não estivesse preparado para a quantidade de hóspedes que recebeu para o RIR, mas foram tantas falhas, que não tem como não mencionar.
Stayed 3 nights in Sep 2022

4/10 Poor

Damaris, Chicago

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is a bit far from the main strips. What was disappointing is that checkin took more than an hour. It seems that the check in should be more automated. They make a copy of your passport, everything at checkin seemed to take too long. The service is not great. People seemed tired and you always have to be asking. They are reactive not proactive. You are not helped when you enter a restaurant, or helped to be seated you have to ask for the bill constantly. It doesn’t make for an enjoyable atmosphere. A little customer service goes a long way. And the rooms are very dated, clean but dated.
Stayed 3 nights in Aug 2022

10/10 Excellent

Viviane

Stayed 7 nights in Jun 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Would not stay again
The location and hotel amenities are really nice, however it lacks proper maintenance and cleaning. Mold in the ceiling, old towels and linens.... would not go back just because of location and amenities
Stayed 2 nights in Jun 2022

10/10 Excellent

Narciso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of security’s in the hotel Everyone was wearing face mask Lots of hands Disinfectant all around Everyone very helpful Especially door person Alex very kind helpful &caring person Good service very happy experience on my stay Highly recommend this hotel.
Stayed 3 nights in May 2022

4/10 Poor

JAIME, Cartagena

Traveled with family
Disliked: Cleanliness, property conditions & facilities
El aseo en la habitación muy malo, las cortinas sucias y con mal olor. Mucho ruido de remodelación en habitaciones l lado. El desayuno buffet no tiene opciones diferentes, todos los días igual.
Stayed 8 nights in Apr 2022

4/10 Poor

Fabiana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very worn down. The pictures do not represent the hotel conditions
Stayed 1 night in Mar 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
Stayed 2 nights in Mar 2022
Response from Wyndham Rio Barra on Mar 23, 2022
Glad you enjoyed your stay, come back often.

2/10 Terrible

Vinicius

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besides location, everything there is REALLY bad.
The room was supposed to be a triple room for adults and it had two single beds and one sofa that was not a sofa bed. We had to sleep two adults on a bed/mattress that would fall to one or the other side of the bed. They only had one towel, a dirty one, and it took over an hour and after 4 attempts to call room service. On the other room, my Daughter and her Fiancee had MOLD/Mildew at the room and the bed was full of beach sand!!! When we asked to have the room changed they said no, sorry. We can't. When we asked for an extra pillow they said: Sorry there is none extra, The only good thing about the place was the location. Terrible experience. Never again.
Stayed 1 night in Jan 2022

2/10 Terrible

yull

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2021

2/10 Terrible

Pietro

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
extremely dirty room with insects such as cockroaches and flies
Stayed 1 night in Dec 2021