Riverside Terrace Vacations

At this property there is a rooftop bar. There were lots of people trying to go up and 3 elevators were not working. Only one was. Front desk was not very sympathetic and failed to mention there was a service elevator on the far right. Some of us figured that out and we started using it. Front desk should have mentioned that instead of telling us we could use the steep stairs.

It's a great hotel. Brand new. With beautiful facilities. I didn't get to try the pool as it was not opened yet, but it's going to be great, with gorgeous view.

Great location, wonderful staff, beautiful rooms and amenities

If I'm being honest about my stay at hotel Derek I find that it was average to below average. I've traveled to a lot of different five-star, four star, and three star hotels and I expected a lot more from this hotel based on the price. I was very let down as this was my mother's Day gift as a night away and a full night's rest and I really wanted to enjoy it. I found it to be very noisy. I tried to call the guest services line to ask for eating utensils and some extra towels. I was told to contact "in room dining" and the employee didn't even have the courtesy to transfer the call or offer to let them know. They just hung up. Next thing you know a hotel employee is knocking on my room door to deliver a toothbrush and toothpaste.... never got my eating utensils but I did get my towels. However in the morning the front desk person was great she was very personable and she was a really great host. The complimentary breakfast is really nice and the entire breakfast experience was really nice compared to everything else. But overall I did not enjoy my stay as much as I thought I would, unfortunately. The bathroom was really gross honestly The bedroom was okay but the floors were sticky. The wifi was terrible and the remote only had two buttons that worked. The parking was expensive and very limited. I expect better service for such an expensive hotel in a very affluent part of the city.