Riviera Maya, Quintana Roo Hotel Rooms at the RIU

Riu Palace Riviera Maya has been the third Riu property we have visited and they have all treated us very nice. The Riviera exceeded our expectations. The staff was at your service and treated you professionally at every turn. The variety of food was excellent and you'll never go hungry. There are many daily activities with nightly entertainment. We would highly recommend the Riu Palace Riviera Maya and will likely return on another vacation.

The hotel is not a 5star+ compared to other luxury hotels from Europe, but this does't matter. I prefere to go to hotels like RIU PALACE MEXICO. The hotel is clean!! We felt excelent! Staff amazing!! They made us to feel excelent!! This is all it matters. Water and sand amazing!!! Playacar amazing!! Mexicans (taxidrivers, people from the street) very frindly and willing to help!! Xcaret, XelHa, Xplore parks amazing!! Chichen Itza and Coba amazing!!! Cancun area sucks!!! DO NOT GO TO CANCUN!! It is a time lose!! It is a imitation of US cities. If you want to see great US cities go to Vegas, NY, San Francisco, Miami, and other. NOT Cancun!! Try to explore the Riviera Maya and other genuine mexican areas by yourself! Mexico have one big problem! The corruption is huge!!

I had requested a specific building (2900) and to be close to the pool and the facilities, received exactly what I had requested. Felt very safe as all the Riu Resorts are situated in a gated community amongst privately owned homes. Walking everywhere at any time of day or evening was not an issue. I would highly recommend this place and I'm already looking to plan next years vacation to the Riu Tequila !!!!

After searching and reading many many reviews my husband and I decided on Riu Yucatan for our honeymoon. We truly had a wonderful time, the staff was wonderful, and the resort was very clean. You could tell the staff truly cared about the property. Food was honestly delicious. There were many options for each meal, so you did not get tired of eating the same thing over and over again. The drinks were well made, premium liquor was available, you just had to ask for it. The resort was about a 1.5 mile walk down the beach into Playa Del Carmen, so the location was perfect. We felt completely safe the entire time and loved going out to explore. My only "complaint" is that the beds were rather hard, other than that, everything was wonderful and we would go back again in a heartbeat!

Great all inclusive hotel right next to one of the most beautiful beaches I have ever had the opportunity to visit. The rooms themselves are fairly basic (with nothing fancy), but were very comfortable for the little amount of time we spent in our rooms during the stay. The housekeeping was outstanding as floors were mopped every day to help control the amount of sand we were tracking back into the room. Staff is very friendly, and even upgraded us for free to a king-bed, beach-facing suite with large porch as it was our honeymoon. They even provided free champagne and chocolate strawberries to help us celebrate! Only downside to the entire hotel is the general lack of quality with regards to the specialty restaurants. The morning, lunch and dinner buffet were suitable enough, but the specialty restaurants were pretty disappointing. Overall great experience though and we look forward to visiting again to celebrate our marriage in the future!

The hotel is excellent, The staff were attentive and Engaging. You always saw a supervisor or manager wondering around Asking you how everything was going ,Would highly recommend this hotel.