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Reviews of Crowne Plaza Riyadh Al Waha, an IHG Hotel

Crowne Plaza Riyadh Al Waha, an IHG Hotel
8430 Uthman Ibn Affan Rd, Al Waha, Riyadh, Riyadh

Reviews

8.0

Very Good

Rating 10 - Excellent. 26 out of 53 reviews" "
Rating 8 - Good. 15 out of 53 reviews" "
Rating 6 - Okay. 3 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 5 out of 53 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shaheena

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel ever
A friend recommended this Hotel and it was the best Hotel of my life after travelling all 5 continents in over 50 hotel this hotel exceeded our expectations, services are excellent, fast and effective, food is wonderful, the Hotel is beautiful and the staff also, we are going back in 10 days
Stayed 4 nights in Jan 2024
Response from Sarah on Jan 17, 2024
Dear Guest,We appreciate that you took the time to make us aware of your experience.Your feedback is extremely valuable to us. It's a pleasure to know that you are satisfied with our services and we hope that you give us the opportunity to serve you again soonOnce again thank you and we look forward to your return.Sincerely,Crowne Plaza Management

2/10 Terrible

Mohammad

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Bad
Too many noise, there is wedding party i felt i was inside the party because the rooms are not isolated. Also bad behaviour from check out reception his name was Abdulaziz, I asked him just give me 30 minutes to collect my clothes he said I will charge you
Stayed 4 nights in Jan 2024
Response from Sarah on Jan 16, 2024
Dear Guest,We appreciate that you took the time to make us aware of your experience.Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience. We deeply regret to learn about the unfortunate experience you encountered during your stay. We have always been committed to delivering a superior level of service and ensuring our guests' satisfaction.so please note that we already take your feedback into consideration and rest assured that these points will be looked into.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Crowne Plaza Management

10/10 Excellent

Ahmed

Stayed 6 nights in Dec 2023
Response from Sarah on Jan 16, 2024
Dear Guest,We appreciate that you took the time to make us aware of your experience.Your feedback is extremely valuable to us. It's a pleasure to know that you are satisfied with our services and we hope that you give us the opportunity to serve you again soonOnce again thank you and we look forward to your return.Sincerely,Crowne Plaza Management

2/10 Terrible

hussam

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean and furniture is old
Stayed 1 night in Sep 2023
Response from Sarah on Jan 16, 2024
Dear Guest,We appreciate that you took the time to make us aware of your experience.Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience. We deeply regret to learn about the unfortunate experience you encountered during your stay. We have always been committed to delivering a superior level of service and ensuring our guests' satisfaction.so please note that we already take your feedback into consideration and rest assured that these points will be looked into.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Crowne Plaza Management

10/10 Excellent

Manivarnan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice stay
Stayed 1 night in Nov 2023
Response from Sarah on Jan 16, 2024
Dear Guest,We appreciate that you took the time to make us aware of your experience.Your feedback is extremely valuable to us. It's a pleasure to know that you are satisfied with our services and we hope that you give us the opportunity to serve you again soonOnce again thank you and we look forward to your return.Sincerely,Crowne Plaza Management

8/10 Good

Elie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Maher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Friendly staff and clean rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mir

Stayed 5 nights in Sep 2023

10/10 Excellent

Ho Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe reasonable and clean
Stayed 6 nights in Jun 2023

10/10 Excellent

Rahul, foster city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Meshal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
حبيته
كانت من اجمل الاقامات على المستوى الشخصي ، فندق من اروع الفنادق
Stayed 1 night in Jun 2023

6/10 Okay

Anthony

Stayed 1 night in May 2023

8/10 Good

Anna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Very good location for exhibition centre. Staff all very friendly and helpful. Large comfortable room.
Stayed 1 night in May 2023

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Rooms are clean and setup well. Seemed to be very friendly and setup for kids. Massage, haircut, laundry and banks nearby (very close). Inviting restaurant on the 2nd floor.
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Response from . on Mar 30, 2023
Dear Guest,We appreciate that you took the time to make us aware of your experience.Your feedback is extremely valuable to us. It's a pleasure to know that you are satisfied with our services and we hope that you give us the opportunity to serve you again soonOnce again thank you and we look forward to your return.Sincerely,Fayez Al MufarrijGeneral Manager

8/10 Good

Saad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sarah Alsobait on Feb 5, 2023
Dear Guest,We appreciate that you took the time to make us aware of your experience.Your feedback is extremely valuable to us. It's a pleasure to know that you are satisfied with our services and we hope that you give us the opportunity to serve you again soonOnce again thank you and we look forward to your return.Sincerely,Fayez Al MufarrijGeneral Manager

8/10 Good

Niklas, Stockholm

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located in a quiet area of town with walking distance to Convension Centre.
Stayed 7 nights in Nov 2022

8/10 Good

Abdelrahman

Stayed 1 night in Aug 2022

10/10 Excellent

Maxwell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

6/10 Okay

Shanna

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room but service not so good
We stayed here for 7 nights. This hotel was just an okay stay. The rooms were nice, comfortable and clean. The food was really good. Unfortunately, the service was less than ordinary. We had face towels and a bath robe in our room the first night that they never replaced. We asked the front desk and they said they would return them…but asking 3 times a row, we just gave up and didn’t ask again. (By the way, they were never replaced.) We were never greeted once entering the hotel. Matter of fact, even going to the front desk asking for help seemed like a chore for the staff. In the lobby area, we had to ask for service as no one ever asked us what we needed. There was also a mix up with breakfast being included in our room. We were told it was sorted when we paid our bill. After looking at the itemized list, they did indeed charge us when they said they hadn’t. (This was sorted and returned to us but we were glad we double checked them.) We also paid for a city view and had a view of a wall…no city view in sight. (Picture attached of our ‘city view’) We are pretty ‘easy to please’ and we were really disappointed in our stay. Like I mentioned, the room was nice and comfortable…so if good service isn’t a big deal to you, then I recommend this hotel. However, we won’t be staying here again.
Stayed 7 nights in May 2022

10/10 Excellent

Mohammad

Stayed 3 nights in Feb 2022

4/10 Poor

Richard

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

latifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Staff very helpful , some noise from other residents but hotel can’t help that
Stayed 11 nights in Nov 2021

2/10 Terrible

Abdulaziz

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities
The staff very very bad and they didn't clean 3 nights i don't know what the reason maybe the want the people ask to clean
Stayed 2 nights in Sep 2021

10/10 Excellent

Khalid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy hotel Excellent breakfast Easy Check in and out Spacious room Friendly staff
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق مميز
فندق بموقع مميز في العاصمة الرياض و قريب من كل الخدمات و قريب من مركز المعارض و لا يبعد وى ٢٥ دقيقة عن المطار الطاقم لطيف و متعاون اللوبي مميز يحتوي جلسات خارجية و داخلية
Stayed 1 night in May 2021

2/10 Terrible

Wesam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Liked: Staff & service
The place and the breakfast staff as well it was suit but they didnt bring extra bed
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff need to be improved as well as the condition of the facility
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Older hotel, rebranded as Crowne Plaza. Comfortable bed, good TV,
Stayed 1 night in Jan 2021

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good
Stayed 1 night in Jan 2021

2/10 Terrible

Alyaa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So upset
They downgraded our booking by giving us junior suite instead of the one that we booked which is executive. And no compensations were given. Am so upset and won’t book again in this hotel.
Stayed 1 night in Dec 2020

8/10 Good

Fahed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Elias El Bahri on Dec 9, 2020
Dear Fahed, Thank you very much for choosing our hotel during your stay in Riyadh and for your rating. We look forward to welcoming back to Crowne Plaza Riyadh Al Waha in the very near future. Best Regards

10/10 Excellent

Tahir

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from . on Mar 30, 2023
Dear Guest,We appreciate that you took the time to make us aware of your experience.Your feedback is extremely valuable to us. It's a pleasure to know that you are satisfied with our services and we hope that you give us the opportunity to serve you again soonOnce again thank you and we look forward to your return.Sincerely,Fayez Al MufarrijGeneral Manager

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Bart

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Onderhoud nodig
Een ouder hotel, wat duidelijk in de kamer te merken was. Personeel is vriendelijk, maar wel inefficiënt, constant moet je ze op dingen attenderen
Stayed 3 nights in May 2022

8/10 Good

francesco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Abdulaziz

Stayed 1 night in Apr 2022

8/10 Good

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Abdulaziz

Stayed 1 night in Jan 2022

8/10 Good

abdullah

Stayed 5 nights in Nov 2021

8/10 Good

Alhaylam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Alhaylam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Ahmed

Stayed 1 night in Jul 2021

10/10 Excellent

yasser

Disliked: Staff & service
ممتاز
شكرا لكم تجربة مميزة
Stayed 1 night in Jun 2021