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Reviews of Infinity Bay Spa & Beach Resort

3.5 out of 5
Infinity Bay Spa & Beach Resort
West Bay Road, Roatan, Bay Islands

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 86 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Liked: Cleanliness, staff & service
Super bien staff
Stayed 3 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 9, 2024
Querida Pamela,Gracias por hospedarte con nosotros en Infinity Bay Resort! Apreciamos en gran manera tus comentarios sobre nuestro personal, y agradecemos que nos dejaras tu calificación.

10/10 Excellent

W. BRIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach, pool and swimming/snorkeling are spectacular. Grounds were very nice, but the final touches of their construction was still noisy at times. Staff was more than adequate. Toured the island enough to confirm that West Bay is the premier location if heading to Roatan.
Stayed 7 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 8, 2024
Dear Brian,Thank you for staying at Infinity Bay Resort! Your feedback is very valuable to us, and we want to thank you for taking the time to leave us your comments and rating. Your kind words of praise towards of facilities, services and staff are greatly appreciated. We look forward to hosting you again as our guest soon!

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from a long weekend in Roatan! We stayed at the Infinity Bay resort, had a wonderful experience! Loved our room, the food and the people. Particular shoutout to Danery Fisher in the front desk who made our welcome amazing! She made sure we had the best experience possible and we did! We will for sure go back to Infinity Bay!
Stayed 3 nights in May 2024
Response from Infinity Bay Spa & Beach Resort on May 6, 2024
Dear Allison,Thank you for staying at Infinity Bay Resort! We are delighted to see you had an amazing time during your stay with us, and thank you very much for such kind and positive comments for or staff, services and facilities. We appreciate you taking the time to leave us with your feedback, and will make sure to pass the message along to Danery.Looking forward to hosting you as our guest again soon!

4/10 Poor

Miguel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We liked the beach sand and location. What we didn't like everything else, staff not properly train, there was no auch a thing called VIP once we got to the hotel they told us all inclusive was not the xorrect on the one we got it was only for brakefast. Once at the pool area order a drink and one pwrson said one price and the other another price, they are always looking for tip, they charge tip in your bill and also at the time of service, this is one of the place i will jever go again.
Stayed 4 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 4, 2024
Dear Miguel,Thank you for stayng at Infinity Bay Resort! We are sorry to hear that your experience durng your stay was not great. We thank you for your feedback. We will look into this matter to make sure we provide optimal service to all our guests.

6/10 Okay

Mauricio, Elizabeth

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Property was nice, the breakfast buffet wasn’t that tasty, on one of the rooms I had the phone for front desk wasn’t working, around the pool is nice but too many people leave there towels in the morning so no one sits on tables or lounge chairs,
Stayed 4 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 6, 2024
Dear Mauricio,Thank you for staying at Infinity Bay Resort! We appreciate your feedback, you opinion is very valuable to us an we thank you for taking the time to leave us your comments.

10/10 Excellent

Iris

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 4, 2024
Dear Iris,Thank you for staying at Infinity Bay Resort! We are glad to see you had a great time during your stay with us. Your feedback is greatly appreciated, and we look forward to host you as our guest again soon.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed our stay at Infinity Bay. We had a spacious 2 bedroom condo. The property was beautiful . My only complaint is, I wish the bar/food area would remain open later than 10pm on weekdays and later on weekends. Snacks and water should be accessible during after hours.
Stayed 6 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 3, 2024
Dear Joseph,Thank you for staying with us at Infinity Bay Resort! Your feedback is very much appreciated, thank you for taking the time to leave us your thoughts. We are glad you had a great time during your stay with us.

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infinity Bay is a beautiful place to stay. Even with construction going on it never intruded on the vibe. The beach is right there and great snorkeling is just a walk/swim away.
Stayed 7 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 1, 2024
Dear Kathryn,Thank you for staying at Infinity Bay Resort! We are delighted to see that you had an amazing stay with us, and we thank you for your understanding during our construction process to add new features for our guests and provide an even better experience for all with the new amenities. Your feedback is greatly appreciated and we thank you for taking the time to leave us your comments.We hope to see you soon again in the near future!

10/10 Excellent

armando miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 3, 2024
Dear Armando,Thank you for staying At Infinity Bay Resort! We are glad to see you enjoyed your stay with us, and thank you for taking the time to leave us your rating.

8/10 Good

jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice. Didn’t get VIP ammenities
Stayed 10 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 29, 2024
Dear Jerome,Thank you for staying at Infinity Bay Resort! Your feedback is greatly appreciated. Thank you for taking the time to leave us your comments.

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 2 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 29, 2024
Dear Elisa,Thank you for staying at Infinity Bay Resort! It is our great pleasure to host you as our guest! Thank you for the feedback and your continued preference towards us, we greatly appreciate it!See you soon!

8/10 Good

Magdalena

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful beach, the suit was big, love the balcony, water taxi nearby was convenient. The service and friendliness of the staff needs improvement as well as the menu they serve at their restaurant and bar.
Stayed 3 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 29, 2024
Dear Magdalena,Thank you for staying with us at Infinity Bay Resort! We are glad to see you had a great time during your stay with us, and thank you for your feedback. It helps us improve our service and provide a better experience.

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, especially our bartender Myra Welcome. We will comeback just to see her 😎
Stayed 10 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 25, 2024
Dear Randy,Thank you for staying at Infinity Bay Resort! It is our great pleasure to see that you had an excellent time during your stay with us, and we thank you for your words of praise for our staff, and will make sure to pass it on to Myra.Looking forward to seeing you again soon!

10/10 Excellent

shaquan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our first night, I had a mishap with my room and was displeased. Danery and her manager exemplified a superb level of professionalism, respect, and promptness to make things right. I also received my scuba certification at the dive shop, another amazing group of people. Our upgraded room was gorgeous, 3 terraces, huge kitchen..Location was perfection...I will ONLY stay at Infinity Bay when I visit Honduras! Love,Love, Loved!! Thanks Infinity Bay!
Response from Infinity Bay Spa & Beach Resort on Apr 23, 2024
Dear Shaquan,Thank you for staying at Infinity Bay Resort! I brings great joy to out hearts to hear that you stay with us was exceptional, and we thank you for such kind words of praise for Danery and our staff, we cannot agree more, they are the best team! We look forward to seeing you all again soon.

10/10 Excellent

Alejandra Lizzeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely relaxing. They could do a better job at up keeping the rooms. However it was an enjoyable relaxing time.
Stayed 6 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 22, 2024
Dear Alejandra,Thank you for stayin at Infinity Bay Resort! We are delighted to see you a pleassant time during your stay with us and thank you for your feedback. We hope we can provide an even better experience on your next visit.

8/10 Good

Henryette

Stayed 3 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on May 9, 2024
Dear Henryette,Thank you for staying with us at Infinity Bay Resort! Your feedabck and rating are much appreciated. Thank you for taking the time.

6/10 Okay

Rossella

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Under repair. Way too many people in the pool/ beach area. Not very well kept. Not worth the price at all.
Stayed 2 nights in Apr 2024
Response from Infinity bay on Apr 17, 2024
Dear Rossella,Thank you for staying with us at Infinity Bay Resort! We are saddenned to see your stay did not live up to your expectations, and thank you very much for taking the time to leave us your feedback, it is greatly appreciated to help us improve.

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great. Pool view with a full kitchen.
Stayed 7 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 15, 2024
Dear Kristi,Thank you for staying with us at Infinity Bay Resort! We are glad to hear you had an enjoyable stay, and thank you for taking the time to leave us a review. Looking forward to hosting you as our guest again soon!

8/10 Good

Shirlet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beachside restaurant and entertainment. Amazing staff. Javier and Anthony was excellent waiter. More staff needs to be like them.
Stayed 4 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 15, 2024
Dear Shirlet,Thank you for staying at Infinity Bay Resort! It delights us to see you had a great time during your stay with us, and thank you for such kind words towards our staff, they are much appreciated.

6/10 Okay

Dr. Bruce

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Funiture in rooms looked old and in need of replacement. Verticle blinds falling apart. Had multiple power outages and water went out at least once. Diving facilities were good. Walls in room were dirty. Disappointed overall.
Stayed 7 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 10, 2024
Dear Bruce,Thank you for staying at Infinity Bay Resort! We want to thank you for taking the time to leave us your feedback, this helps us improve our overall service. We will take a close look to all of your concerns and solve them. We regret to see that your stay was dissapointing overall, and hope to change that experience in the near future.

10/10 Excellent

Luis

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 9, 2024
Dear Luis,Thank you for staying at Infinity Bay Resort! We appreciate your feedback, and look forward to seeing you again soon.

10/10 Excellent

Edward, Ft. Simpson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 29, 2024
Dear Edward,Thank you for staying with us at Infinity Bay Resort! WE greatly appreciate your feedback, and thank you for taking the time to leave us your rating.

8/10 Good

marco

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach front. The food didn’t like. I don’t suggest getting the all inclusive package.
Stayed 5 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 8, 2024
Dear Marco,Thank you for staying with us at Infinity Bay Resort! We appreciate your feedback, as it helps us improve our service and overall experience.

10/10 Excellent

Edward, Ft. Simpson

Stayed 2 nights in Apr 2024
Response from Infinity Bay Spa & Beach Resort on Apr 29, 2024
Dear Edward,Thank you for stayin at Infinity Bay Resort! We greatly appreciate your feedback and thank you for taking the time to leave us your rating.

8/10 Good

peter

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
rooms were great, dive center is amazing. front desk staff is not good or helpful, misrepresented he all-inclusive upgrade, the beach restaurant is not included in all inclusive, still waiting on a refund
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Apr 8, 2024
Dear Peter,Thank you for staying with us at Infinity Bay Resort! We regret to see your experience was not the best and your expectations were not met. Thank you for your feedback, we will follow up on your case to provide a solution as soon as posible.

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived Easter Friday and it was crazy busy but super fun and the staff was hustling and doing a great job to service everyone. Didn’t notice any of the cruise ship people at all. Sometimes tough to get a chair at the beach but within an hour we would have no issues. Food was great and easy walk down the beach to other restaurants. Overall 9/10. Great spot and we will be back.
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Apr 6, 2024
Dear Rob,Thank you for staying with us at Infinity Bay Resort! It is our great pleasure to see you had an excellent stay with us and that youe able to enjoy your time in Roatán. Thank you for your kind words of praise for our staff and overall experience at our resort. Looking forward to hosting you as our guest again soon.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time staying at Infinity Bay both times were wonderful. The rooms are very clean and updated. The staff is pleasant and helpful. This is the best location on the beach in west bay. The pool is amazing the beach is very well maintained. Look no further you wont be disappointed in your stay.
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Apr 1, 2024
Dear Katie,Thank you for your contnued preference towards Infinity Bay Resort! It is our great pleasure to host you as our guest and very much look forward for your next stay. We are delighted you've had two wonderfull stays with us so far, and thank you for taking the time to leave us with such kind word of praise for our staff and facilities. We very much appreciate your feedback.

8/10 Good

Chad

Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Apr 22, 2024
Dear Chad,Thank you for staying at Infinity Bay Resort! We appreciate your feedback for us and hope hope to see you gain soon in the near future.

10/10 Excellent

Yadira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in this hotel was excellent, the staff was very friendly and overall we have a great stay.
Stayed 3 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Apr 1, 2024
Dear Yadira,Thank you for choosing to stay with us at Infinity Bay Resort! We appreciate your preference and thank you for leaving us a review. Your feedback is much appreciated.

10/10 Excellent

Leonel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
I wasn’t aware of the renovations being done on the property and it made my building look in disarray compared to other buildings. There were a few things in my suite that were broken, like the coffee table in the living room area and high chairs by the kitchen counter top. But the staff were on top of it and quickly responded and resolved most of these issues. I appreciated the staff friendliest and quick response time. I loved our suite and my party enjoyed the atmosphere and hospitality of the hotel. I would recommend once the renovations are complete
Stayed 3 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Apr 1, 2024
Dear Leonel,Thank you for staying with us at Infinity Bay Resort! Your opinion and feedback is very valuable to us, thank you for taking the time to leave us a review with your kind words of praise for our staff and atmosphere.We look forward to hosting you as our guest again soon.

8/10 Good

Luke

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Nice property even while under construction. Rooms were nice, clean and spacious. Staff service was hit and miss throughout our trip.
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Apr 1, 2024
Dear Luke,Thank you for staying at Infinity Bay Resort! we appreciate your feedback and are glad to see you had an enjoyable stay with us.

8/10 Good

Carolyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best part about Infinity Bay is the location on the reef. If you are coming to snorkel or dive, the location is excellent. We snorkeled several times a day and once at night with an underwater flashlight. The amount of fish-life, coral, sponges, and other sea life was as good as any place we snorkeled or dove in Roatan. The downside is that so much of the property is currently under construction. (March 2024). We had to walk to the front entrance every time we went to the lobby. The breakfast room was clearly a temporary fix while the real dining gets a facelift. The on-beach dining had terribly slow service. The food was good enough and comparable to many of the other places to eat on the beach in West Bay. The new pool is still under construction and we were constantly walking under scaffolding on the ends of other buildings. The whole hotel will have a better vibe when all this construction is completed. The staff was all very nice and helpful. Our rooms were kept clean and the grounds were mostly picked up. I found sharp bottle caps in the sand several times. Overall I would recommend Infinity Bay, but would wait until construction is complete before ever returning myself. The situation around getting shuttles to the airport was a bit confusing and shifty. We were not able to use the free shuttle at any point. But we paid for an Infinity van and driver to take us to the airport-not free. I think your flights and stars have to align to get the free shuttle.
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 29, 2024
Dear Carolyn,Thank you for staying with us at Infinity Bay Resort! WE very much appreciate your kind words of praise towards our staff and ammenities. Your feedback is of grea importance tu us, as it help us grow and improve. We appreciate your patience during our construction period, and look forward to hosting you as our guest again soon

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and everything is within walking distance in West Bay
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 26, 2024
Dear Kurt,Thank you for staying with us at Infinity Bay Resort! We are glad your stay was a memorable one, and thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Candee Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best places to stay in Roatan! You can swim out 60-70 yards from the beautiful beach to the 2nd largest reef in the world! Amazing snorkeling! Each room comes with a full kitchen so you can fix your own meals! Eldon’s is the giant grocery store near the airport so you can stock up. Many restaurants nearby as well
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 26, 2024
Dear Candee,Thank you for choosing Infinity Bay Resort! We very much appreciate your kind words towards our resort. We are glad your enjoyed your stay in our accommodations and our ammenities. Looking forward to hosting you as our guest again soon.

8/10 Good

DELIA L, Raceland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 6 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 26, 2024
Dear Delia,Thank you for staying at Infinity Bay Resort! We are elighted to see you had an excellent time during your stay with us and thank you for your feedback, we greatly appreciate it.

10/10 Excellent

Edward, Ft. Simpson

Stayed 2 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Apr 12, 2024
Dear Edward,Thank you for staying with us at Infinity Bay Resort! We appreciate you taking the time to leave us a review, and hope to host you as our guest some time soon!

8/10 Good

Jorge A

Traveled with family
Me hubiera gusta Que hayan actividades como volibol de playa.
Stayed 4 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 19, 2024
Estimado Jorge,Gracias por hospedarte con nosotros en Infinity Bay Resort! Apreciamos tus comentarios y agradecemos que nos dejaras tus retroalimentacion.

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place definitely recommend.
Stayed 2 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 18, 2024
Dear Doris,Thank you for staying with us at Infinity Bay Resort! We are delighted to see you enjoyed your stay with us, and thank you for taking the time to leave us a review, we very much appreciate it.Looking forward to hosting you as our guest again soon!

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything specially the people at the bar Juanito and Maira thank you infinity the best place in Roatan I love it
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 18, 2024
Dear Belinda,Thank you for staying at Infinity Bay Resort! It pleases us to see you had a great time during your stay with us, and we thsnk you for taking th time to leave us such a kind worded review. We look forward to seeing you again soon!

8/10 Good

russ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and attentive to issues that come up - like with our air conditioner. Airport shuttle was disappointing and infrequent. We had to pay for our own taxi to and from. When we arrived, we would have waited for 1 hour for the next shuttle. Infinity Bay staff helped us get a different taxi. It was the van from Infinity Bay and we had to pay $70 to get to the hotel (in their van!!).
Stayed 7 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 17, 2024
Dear Russ,Thank you for staying at Infinity Bay Resort! We are glad to see you had a great stay and want to thank you for taking the time to leave us a review, we greatly appreciate it.

10/10 Excellent

Niki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 3 nights in Mar 2024
Response from Infinity Bay Spa & Beach Resort on Mar 13, 2024
Dear Niki,Thank you for staying with us at Infinity Bay! We are delighted to see you loved your stay with us and want to thank you for taking the time to leave us your feedback. Looking forward to hosting you as our guest again soon in the near future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Great service!
Stayed 7 nights in Feb 2024
Response from Infinity Bay Spa & Beach Resort on Mar 7, 2024
Dear John,Thank you for staying at Infinity Bay Resort! We are delighted to see you had a great time during your stay with us. Thank you for leaving us a review and for your kind words of praise towards our staff and premises.Looking forward to seeing you again soon!

8/10 Good

Amy

Traveled with group
Liked: Amenities
We had no hot water for the first 5 days. Called for maintenance but they never showed up, or if they did they did not correct the problem. Finally my husband was fed up and figured out how to fix it himself. Very disappointed.
Stayed 7 nights in Feb 2024
Response from Infinity Bay Spa & Beach Resort on Feb 28, 2024
Dear Amy,Thank you for staying with us at Infinity Bay Resort! We are saddened to see yo had issue during your stay, and very much appreciate your feedback, which will help us take all the corrective actions to prevent this issues to repeat themselfs.

10/10 Excellent

Rick Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Large rooms, Great views and pi area very nice. Was great to bw able to walk up an down the beach. Very good snorkeling and diving areas right off the property.
Stayed 7 nights in Feb 2024
Response from Infinity Bay Spa & Beach Resort on Feb 26, 2024
Dear Edward,Thank you for staying at Infinity Bay Resort! We are delighted to see you had a great time during your stay with us, and very much appreciate you taking the time to leave us a review; your feedback really hels us. Looking forward to hosting you as our guest again soon.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the property and the accommodations. The location is fabulous, with the best snorkeling right at our beach! It was close to everything. We will definitely be back!
Stayed 4 nights in Feb 2024
Response from Infinity Bay Spa & Beach Resort on Feb 23, 2024
Dear Lori,Thank you for staying with us at Infinity Bay! We are delighted to see you had a great time and enjoyed your stay with us. We thank you for your kind words of praise towards our facilities and ammenities. Looking forward to seeing you again soon!

10/10 Excellent

luis, Richmond Hills

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stay.
Stayed 3 nights in Dec 2023
Response from Infinity Bay Spa & Beach Resort on Feb 22, 2024
Dear Luis,Thank you for staying at Infinity Bay Resort! we are delighted to see you had a great time during your stay and very much appreciate you taking the time to leave us your review.

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once they get the construction completed, it'll be much better. Pool is beautiful, the sea Bay is awesome, great snorkeling and kayaking.
Stayed 3 nights in Feb 2024
Response from Infinity Bay Spa & Beach Resort on Feb 14, 2024
Dear Samuel,Thank you for staying at Infinity Bay! We very much appreciate your review and look forward to seeing you again soon once our new features are open.

4/10 Poor

Gabriel, Voorhees

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly don’t know how this place was ever considered 5 stars. To begin, they assured us construction would be completed in December, we stayed in February, construction was still underway, loudly everyday from 7am - 5pm. Upon arrival, our key cards to our room didn’t work, so they told us to standby for the maintenance man, who took 4 hours to show up. We had to call maintenance 3 more times throughout the trip for the door, as well as additional times for the water not turning on, there being no hot water, and the WIFI not working. The rooms didn’t have basic essentials like soap or shampoo. The furniture and rooms are extremely outdated, and the pricing of food and drinks were pretty outrageous. The staff all were extremely aggressive about receiving their tips in cash, instead of putting it on our cards.
Stayed 5 nights in Feb 2024
Response from Infinity Bay Spa & Beach Resort on Feb 14, 2024
Dear Gabriel,Thank you for staying at Infinity Bay! We regret to see your stay was not up your expectations and will follow up on the issues you mention during your stay. We thank you for taking the time to leave us a review.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So laid back and we met such nice people.
Stayed 7 nights in Feb 2024
Response from Infinity Bay Spa & Beach Resort on Feb 12, 2024
Dear Jennifer,Thank you for staying at Infnity Bay Resort! We are delighted to see you had an excellent time during your stay at the resort and thank you for taking the time to leave us a review. Looking forward to hosting you again soon.Warm regards,

8/10 Good

Mark, Angola

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but they had construction going on! But it’s a great place
Stayed 5 nights in Feb 2024
Response from Infinity Bay Spa & Beach Resort on Feb 6, 2024
Dear Mark,Thank you for staying at Infinity Bay Resort! We are delighted to see you enjoyed your stay with us, and thank you for leaving us a review.