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Reviews of Hampton Inn & Suites Rochester/Henrietta

2.5 out of 5
Hampton Inn & Suites Rochester/Henrietta
280 Clay Rd, Rochester, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 48 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly desk manager was very helpful at check in. Hot breakfast options were better than other hotels in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Mar 2024

10/10 Excellent

Deborah, Cazenovia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 21, 2024
Thank you for this feedback!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and responsive.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 21, 2024
Thank you for this feedback!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 21, 2024
Thank you for this feedback!

10/10 Excellent

Michael

Traveled with family
Liked: Property conditions & facilities
Great area. Me all of our needs
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 6, 2024
Thank you for this feedback and rating.

8/10 Good

Sameer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Team on Apr 6, 2024
Thank you for this rating!

4/10 Poor

Sontrice

Disliked: Amenities
Availability on rooms was poor
Stayed 1 night in Mar 2024
Response from Front Desk Team on Apr 6, 2024
We are sorry to hear that we did not live up to your expectations. We often are sold out during weekend stays due to our property being so close to most things Henrietta focused. For any future stay please know that earlier bookings will generally lead to better room choices. Many same week bookings yield a limited choice of room types. It is our hope that everything else with your stay went well.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice. Check in was very easy. Staff are friendly, professional & helpful. The room is spacious, clean & comfortable.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 30, 2024
Thank you for this feedback.

8/10 Good

Laurie

Stayed 1 night in Mar 2024
Response from Front Desk Team on Apr 21, 2024
Thank you for this feedback!

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff polite and a great location for our needs
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 17, 2024
We appreciate your positive feedback and are glad you had a happy stay with us. We look forward to seeing you on your next visit!

8/10 Good

Erik

Close to food
Stayed 2 nights in Dec 2023
Response from Front Desk Team on Feb 29, 2024
Thank you for your feedback! We are glad you had an excellent experience during you stay. If you have any feedback or suggestions, we would love to hear them. Looking forward to welcoming you back for another stay!

10/10 Excellent

keun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Team on Jan 25, 2024
Thank you for this rating. We appreciate your feedback.

10/10 Excellent

keun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Team on Dec 27, 2023
Thank you for your feedback! We are glad you had an excellent experience during you stay. Looking forward to welcoming you back for another stay!

10/10 Excellent

Marette

Stayed 1 night in Nov 2023
Response from Front Desk Team on Dec 21, 2023
Thank you for your feedback. We look forward to seeing you again soon!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed here and plan on staying again. Very clean property and friendly people
Stayed 2 nights in Dec 2023
Response from Front Desk Team on Dec 20, 2023
Thank you for choosing Hampton Inn & Suites for your stay again! We are glad you enjoyed your stay and found our team welcoming. We look forward to seeing you again during your next visit.

10/10 Excellent

Adelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on Dec 9, 2023
Thank you for your feedback! We are glad you had an excellent experience during you stay. Looking forward to welcoming you back for another stay!

10/10 Excellent

keun

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I am so happy
Stayed 2 nights in Nov 2023
Response from Front Desk Team on Dec 9, 2023
We appreciate your positive feedback and are glad you had a happy stay with us. We look forward to seeing you on your next visit!

10/10 Excellent

Matthew, NORTH GRAFTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Team on Dec 3, 2023
Thank you for your feedback! We are glad you had an excellent experience during you stay.

6/10 Okay

Claudio

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is great, just not sure how it got a 9/10 rating. Its decent - but it needs some updating especially the washrooms...our sink didnt even drain properly
Stayed 1 night in Nov 2023
Response from Front Desk Team on Dec 2, 2023
We are saddened to hear about the issue with the sink drainage. In the future stays please make a team member aware of the issue so we have an opportunity to make your stay better. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Joseph, Markham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was larger than expected and very clean. The breakfast was decent with some good choices. We liked the dining options in the immediate area.
Stayed 1 night in Sep 2023
Response from Front Desk Team on Nov 18, 2023
We are glad to hear you liked the room as well as the breakfast options! We appreciate your feedback and look forward to seeing you again for another excellent stay!

10/10 Excellent

Hongbiao

Business traveler
Good
Stayed 1 night in Nov 2023
Response from Front Desk Team on Nov 18, 2023
Thank you for your feedback! We are glad you had an excellent experience during you stay. If you have any feedback or suggestions, we would love to hear them. Looking forward to welcoming you back for another stay!

10/10 Excellent

Teresa

Stayed 2 nights in Nov 2023
Response from Front Desk Team on Nov 18, 2023
Thank you for your feedback! We are glad you had an excellent experience during you stay. If you have any feedback or suggestions, we would love to hear them. Looking forward to welcoming you back for another stay!

8/10 Good

Lourdes

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Front Desk Team on Nov 18, 2023
We appreciate your positive feedback! If there are any specific areas where we can improve and earn the extra star next time, please feel free to share. We hope to welcome you back soon!

10/10 Excellent

Sunghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Team on Nov 18, 2023
Thank you for your feedback! We are glad you had an excellent experience during you stay. If you have any feedback or suggestions, we would love to hear them. Looking forward to welcoming you back for another stay!

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Team on Nov 18, 2023
Thank you for your feedback! If there are any specific areas where we can improve and earn the extra star next time, please feel free to share. We hope to welcome you back soon!

8/10 Good

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Team on Nov 18, 2023
Thank you for your feedback! If there are any specific areas where we can improve and earn the extra star next time, please feel free to share. We hope to welcome you back soon!

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Value for the Money Was Meh.
Nice, clean, modern hotel with a very good breakfast. Lots of options, including HOT food (eggs, sausage, waffles, etc.). It was a little on the pricier side for a Hampton Inn though, so the overall "value" wasn't as good as it could have been. I'm guessing it was more expensive than usual because it was an Open House weekend at RIT, so supply-and-demand made it more expensive than usual and more than other Hampton Inns I've stayed at.
Stayed 1 night in Oct 2023
Response from Front Desk Team on Nov 18, 2023
Thank you for sharing your positive experience! We are happy to hear you enjoyed our breakfast options. We understand your concern about pricing during peak events and appreciate your understanding. We look forward to welcoming you back at Hampton Inn on you next visit!

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Aug 2023
Response from Front Desk Team on Nov 18, 2023
We are glad you had a nice stay. If there is anything specific you appreciated feel free to share!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at the Hampton Inn in Henrietta/Rochester. The rooms are always clean and the breakfast is always great!
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Nov 18, 2023
Thank you for your positive feedback! We are happy to hear that you consistently enjoy your stay with us. We look forward to seeing you on your next visit!

10/10 Excellent

Kimi

Stayed 1 night in Oct 2023
Response from Front Desk Team on Nov 18, 2023
Thank you for your feedback! We are glad you had an excellent experience during you stay. If you have any feedback or suggestions, we would love to hear them. Looking forward to welcoming you back for another stay!

6/10 Okay

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The furnishings in our room were old and tired the pillows were flat the shower had mold and hard water (red) stains the shower towel holder was broken when we went for breakfast the breads were empty and the (server) took away all the hot food - an hour early maybe to refill - not sure
Stayed 1 night in Sep 2023
Response from Front Desk Team on Oct 15, 2023
We are sorry to hear that the accommodations we not to your standards. We do try our best to address any concerns brought to our attention and appreciate you feedback on things we need to review to improve the guest experience for all future guests.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk Team on Oct 7, 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

keun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk Team on Oct 7, 2023
We appreciate your feedback! Hope to see you again soon!

10/10 Excellent

Yen

Traveled with family and small children
Liked: Cleanliness, staff & service
Beds are very comfortable
Stayed 1 night in Sep 2023
Response from Front Desk Team on Sep 24, 2023
Thank you for this feedback.

10/10 Excellent

Dominique, Belleville

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Check in was easy, room was very clean
Stayed 1 night in Sep 2023
Response from Front Desk Team on Sep 24, 2023
Thanks for your feedback.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality at a good price. Decent breakfast with great service from breakfast staff. Do need to request maid service 24hrs in advance which was new for us.
Stayed 4 nights in Sep 2023
Response from Front Desk Team on Sep 24, 2023
Thank you for this feedback.

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall liked but lamps and upholstered chairs in need o replacement. Floor lamp bottom was cracked and dumped sand when moved. Staff was great tho.
Stayed 5 nights in Sep 2023
Response from Front Desk Team on Sep 17, 2023
Thank you for this feedback.

10/10 Excellent

Joseph, Rensselaer

Liked: Cleanliness, staff & service, property conditions & facilities
Standard Hampton Inn
Stayed 1 night in Aug 2023
Response from Front Desk Team on Sep 1, 2023
Thank you for this rating.

10/10 Excellent

Mario

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, very attentive…. Location was close to many retail and restaurants favorites.
Stayed 4 nights in Aug 2023
Response from Front Desk Team on Sep 1, 2023
Thank you for this feedback. We appreciate it and you for being our guest!

6/10 Okay

Shari

Stayed 2 nights in Aug 2023
Response from Front Desk Team on Sep 17, 2023
Thank you for this rating. We hope you had the chance to share any concerns with a team member prior to your departure.

8/10 Good

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that i would give the 4 rating was day 2 of our stay. Seemed they short staffed. However, had plenty of timebto be on thier phones. I did tell them they were out of coffee when the 1st one went dry. Then the 2nd one was empty as well. I had my coffee and wanted to make sure other guests got thiers. Last time i stayed here i got double charged and took me an entire month to get my money back as they pointed at the travel site and vice versa. Hoping the same doesnt happen again
Stayed 2 nights in Aug 2023
Response from Front Desk Team on Sep 17, 2023
Thank you for bringing this to our attention. These concerns will be shared with our management team to prevent these sorts of issues going forward. Also, I took a look at your reservation to ensure there were no billing issues that I noticed. It seems that everything was billed appropriately and charged the correct amount. If ever there is a future stay with us, please let us know of any concerns you have so that we can address them right away.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for RIT
Staff was very nice , location was perfect and hotel was very clean
Stayed 2 nights in Aug 2023
Response from Front Desk Team on Aug 24, 2023
Thank you for this feedback and for staying with us.

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
There were several instances where the service was less than satisfactory.
Stayed 2 nights in Aug 2023
Response from Front Desk Team on Aug 24, 2023
Hello, we are sorry to see this. I hope that you had a chance to bring it to our attention so that we could address it. If not, please accept our deepest apologies for any inconviences you may have had during your stay.

8/10 Good

Jennifer

Stayed 2 nights in Aug 2023
Response from Front Desk Team on Sep 17, 2023
Thank you for this rating.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk Team on Aug 24, 2023
Thank you!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over and Above in Excellence!
I've been blessed to have been able to travel extensively. This was one of the best hotels I've stayed at, by far. The staff was warm and welcoming. The accommodations were beautiful as well as super comfortable. I appreciated that room service was upon request, as the hotel was extremely conscience about being environmentally responsible. The breakfast bar was a lovely surprise with a good healthy selection of foods. The coffee was even exceptional. Yet there was one thing that surprised and impressed me more than anything. The day we checked out, we came out of the room to see a cart filled with fresh clean comforters. All hotels have someone who changes your sheets and towels, but never once in my 67 years, have I seen a hotel that replaced the comforters as well. Some may think this is anti-environmental. But this is where Hampton Inn and Suites demonstrated that they care more about their guests well being than the impact of some extra laundry. This definitely made me want to make this chain's brand my new go-to for all of my travels.
Stayed 2 nights in Aug 2023
Response from Front Desk Team on Aug 24, 2023
Thank you for this feedback. We are glad we were able to make you happy during your stay.

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Front Desk Team on Sep 1, 2023
Thanks for this rating!!!

6/10 Okay

EDWARD, Lowell

Stayed 1 night in Aug 2023
Response from Front Desk Team on Sep 1, 2023
Thank you for this feedback. It is our hope that any issues were brought to our attention and we attempted to find a resolution to your concerns.

8/10 Good

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 1 night in Aug 2023
Response from Front Desk Team on Aug 16, 2023
Thank you for staying with us. We appreciate your feedback!