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Reviews of Quality Inn St. Robert - Ft. Leonard Wood

2.5 out of 5
Quality Inn St. Robert - Ft. Leonard Wood
114 Vickie Lynn Ln, St. Robert, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 512 out of 999 reviews" "
Rating 8 - Good. 297 out of 999 reviews" "
Rating 6 - Okay. 89 out of 999 reviews" "
Rating 4 - Poor. 59 out of 999 reviews" "
Rating 2 - Terrible. 42 out of 999 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, we didn’t try the breakfast because we slept in. Housekeeping was very good, we asked for extra items and they left everything we asked for in our room. The only reason I didn’t give excellent to staff was because there wasn’t always someone at front desk, you had to ring a bell or call them but once you did they came and answered quickly. I would stay here again because very clean and I felt safe since all the rooms are accessible thru the lobby only and not outside.
Stayed 3 nights in Apr 2024

10/10 Excellent

Khaiya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. I felt safe and staff was helpful, place was clean I’d stay there again!
Stayed 2 nights in Apr 2024

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, amenities
The hotel was nice, nothing fancy. Breakfast was nice and the area was clean.
Stayed 3 nights in Feb 2024
Response from Quality on Apr 11, 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

8/10 Good

Sally, Oil City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and close to Ft. Leonard Wood.
Stayed 3 nights in Mar 2024
Response from Quality on Apr 11, 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

6/10 Okay

Daniel

Traveled with family
Disliked: Property conditions & facilities
Room was pretty beat up The TV barely worked The pool was ice cold for being indoors Otherwise it was a place to rest our head before returning home. It won't be over next choice of stay
Stayed 1 night in Mar 2024
Response from Quality on Apr 11, 2024
We do apologize for the inconvenience. We did have a bad storm that took out power to the city for over 8 hrs. Our towns people were out for 48hrs and everyone was using hotels at once. We do hope to see you again in the future. Best WishesMelisa CManager

2/10 Terrible

Patti

Disliked: Cleanliness, staff & service, property conditions & facilities
First time ever booking with Expedia and I incurred a service fee at a hotel. Won't be using Expedia again because that defeats the purpose of using a booking company. The hotel has uneven flooring and I tripped twice while using my cane. When I asked about the service fee being charged I was told it was housekeeping and I questioned the validity. Then I was told that Expedia didn't send them enough money. I have never had that happen but I believe both hands are dirty so the only way to avoid being dupped again is to not use Expedia or Quality Inn.
Stayed 2 nights in Mar 2024
Response from Quality on Apr 11, 2024
There is a one time fee that is usually located in your payment details on the site that you booked. We do apologize for the inconvenience.Kind regardsMelisa CManager

8/10 Good

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Food was average. Staff was very friendly.
Stayed 3 nights in Mar 2024
Response from Quality Inn on Apr 11, 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean and convenient for my destination
Stayed 1 night in Mar 2024
Response from Quality on Apr 11, 2024
Thank you Leroy. We loved having you stay with us. Please come back to see us again.Best WishesMelisa CManager

8/10 Good

Laura

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We stayed here for 3 nights it was a pleasant stay
Stayed 2 nights in Feb 2024
Response from Quality on Apr 11, 2024
We are happy to hear you enjoyed your stay with us. Come back to see us soon.Best WishesMelisa CManager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend to stay here. We would stay again.
Stayed 2 nights in Mar 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

8/10 Good

Shawn

Stayed 3 nights in Feb 2024
Response from quality on Apr 11, 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

8/10 Good

Marisela

Stayed 1 night in Feb 2024
Response from Quality on Apr 11, 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Jahida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

DON

Stayed 1 night in Feb 2024
Response from Quality Inn on Apr 11, 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

6/10 Okay

Kathy, Clarendon Hills

Breakfast had no milk for two days. Biscuits but no gravy. No bacon or sausage and no advance notice of lacking food. Good location and good room however
Stayed 1 night in Feb 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your recent review of our hotel. The supply chain has recently undergone new hire for staff. We are happy to report that our shipments are back on track. We hope to see you again soon.Best WishesMelisa CManager

6/10 Okay

Lashoney

Liked: Cleanliness, staff & service
D
Stayed 3 nights in Feb 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your recent review of our hotel. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Maggie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the highway. Staff was very friendly.
Stayed 1 night in Feb 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

6/10 Okay

Erin

1 minute of hot water in the shower but looked like maybe they were having trouble with the gas. Otherwise an adequate stay.
Stayed 3 nights in Jan 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your recent review of our hotel. We hope to see you again soon.Best WishesMelisa CManager

4/10 Poor

joyce

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
Coffee maker didn’t work. Looked inside and it obviously hadn’t worked for a long time since there was old stagnant water that stunk and was slimy. Took it to the counter and they gave me one that was just as bad. Room looked like they vacuumed everything to the edges of the walls and they don’t edge clean. Smelled like old carpet.
Stayed 3 nights in Jan 2024
Response from Quality Inn on Mar 4, 2024
We have reported your concerns to our housekeeping manager and we will be retraining the staff assigned to that floor. We hope to see you again in the future.Kind regardsMelisa CManager

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your recent positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

6/10 Okay

Javier

Liked: Cleanliness
I stayed 3 nights and 2 of those nights the people lodged in the room Next door tried on multiple occasions to open the adjoining door. The phone in the room did not work so I couldn’t contact the front desk.
Stayed 3 nights in Jan 2024
Response from Quality Inn on Mar 4, 2024
Thank you for your recent review of our hotel. We hope to see you again soon.Best WishesMelisa CManager

2/10 Terrible

Russell

Stayed 2 nights in Jan 2024
Response from Quality Inn on Apr 11, 2024
Thank you for your recent review. We do hope to see you again soon.Best WishesMelisa CManager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay In Missouri
I was actually visiting Missouri to look for a new place to live when I stayed here!! My car battery died right as I pulled into the hotel so I had to extend my stay an extra day. I was able to do that through the Hotels.com app which was super easy. The cleaning staff was great. Front desk staff was great. The area itself was great. My only two gripes are the free breakfast in the morning & lack of hot water for a bath. The breakfast was fake eggs, the biscuits were horrible, the fruit was rotten. The hotel should be ashamed-offer your customers real food. They deserve it. And the hot water issue was weird. I ran a hot bath the first night I was there and by the time I walked back in the bathroom to turn off the water it was ice cold. Odd? I would definitely stay there again tho!
Stayed 1 night in Jan 2024
Response from Quality on Jan 25, 2024
Thank you for your positive review. We appreciate your feedback. Changes have been made with supply recently. The issue is being fixed. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

justin

Stayed 2 nights in Jan 2024
Response from Quality on Jan 25, 2024
Thank you for your positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

4/10 Poor

eric

Disliked: Staff & service, amenities
Online price wasn’t the price charged
Stayed 1 night in Jan 2024
Response from Quality on Jan 25, 2024
Thank you for your review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Quality on Jan 25, 2024
Thank you for your positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue I have was no hot water for a shower
Stayed 1 night in Jan 2024
Response from Quality on Jan 25, 2024
Thank you for your positive review. We appreciate your feedback. The issue with the lines has been resolved. We hope to see you again soon.Best WishesMelisa CManager

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn Hotel, St. Robert. MO
Breakfast selections are not very good. Needs improvement.
Stayed 3 nights in Jan 2024
Response from Quality on Jan 25, 2024
Thank you for your positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Bethany

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, beds cleaned and made nicely. Breakfast was perfectly stocked, front desk staff were very sweet to us. Pool heated and pool room steamy and warm. Accomadting for our small dog. Close location to everything, quiet hotel, we were one of less than 5 cars in the parking lot, felt like we had the entire hotel to ourselves.
Stayed 6 nights in Dec 2023
Response from Quality on Jan 8, 2024
Thank you Bethany, for your recent review. We appreciate your feedback and kind words. Please come back to see us soon.Best WishesMelisa CManager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was very clean and spacious. Service was friendly. My slight disappointment was the breakfast. The person that normally cooks the breakfast was out that day. Will definitely recommend to family and friends.
Stayed 1 night in Jan 2024
Response from Quality on Jan 8, 2024
Thanks so much for your positive review We appreciate your feedback and we hope to see you again soon. Best WishesMelisa CManager

2/10 Terrible

Stacy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Quality on Jan 8, 2024
Dear Stacy, We hope you reach out so we can get feedback on your recent stay with us.Kind regardsMellisa CManager

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay
Friendly staff and clean rooms. The only negatives i have, it was a little bit noisy at 1/2 am. Also i was charged $2 something for a "maid service fee".
Stayed 1 night in Jan 2024
Response from Quality on Jan 8, 2024
We believe the fee was our tourism tax that all our local hotels have in St.Robert, Missouri. We appreciate your feedback and we hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Quality on Jan 8, 2024
Thank you for your recent review of our hotel. We hope to see you all again soon.Best WishesMelisa CManager

10/10 Excellent

Annette

Stayed 1 night in Jan 2024
Response from Quality on Jan 25, 2024
Thank you for your positive review. We appreciate your feedback. We hope to see you again soon.Best WishesMelisa CManager

8/10 Good

caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great the pool was warm the breakfast was good. Overall good stay and my son left his tablet n they called right away to let us know. So honest staff also would definitely stay again.
Stayed 1 night in Dec 2023
Response from Quality on Jan 8, 2024
Thank you Caitlyn, for your recent review of our hotel. We appreciate your kind words and we hope to see you again soon.Best WishesMelisa CManager

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality on Jan 8, 2024
Thank you for recent positive review of our hotel. We appreciate your feedback and we hope to see you again soon. Best WishesMelisa CManager

2/10 Terrible

Anne

Traveled with family
Disliked: Staff & service, property conditions & facilities
Hotels.com rating doesn’t fit the property
Pool was closed both the day we checked in and the morning we were checking out. So was the gym. Breakfast closed early at 9:00 instead of 9:30 which is what the sign said. Microwave not plugged in and couldn’t be plugged in because the cord didn’t reach the plug. Dirty waffle maker at breakfast. No spoons at breakfast First room smelled awful but to their credit, they did give us a new room. Copied my drivers license. Not sure why but after that stay, I started getting twice as many calls from scammers. I will avoid Quality Inns from now on.
Stayed 1 night in Dec 2023
Response from Quality on Jan 8, 2024
Hello Anne, We have 2 weeks out of the year that are our only slow season. During this time we maintenance our pool and we service our breakfast. We apologize sincerely that you caught us on our service week. We hope in the future that we can receive another chance at providing a Quality stay for you. Best WishesMelisa CManager

10/10 Excellent

Alvita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality on Jan 8, 2024
Thank you for your recent review of our hotel. We appreciate your positive feedback. Come back to see us soon.Best WishesMelisa CManager

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, had everything we needed, and was close to where we needed to be. Breakfast was good. The kids were disappointed that the pool was closed for maintenance but otherwise everything was great.
Stayed 1 night in Dec 2023
Response from Quality on Jan 8, 2024
Thank you for your recent review of our hotel. We appreciate your business and we hope to see you again in the future.Best WishesMelisa CManager

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good. Bed is comfortable but when we arrived we wanted a hot shower at 8:00pm there was no hot water in our room. Everyone that arrived before us used up all the hot water. So wasn’t able to take a shower after traveling all day. This is our 3rd time to stay here and 1st time this has happened
Stayed 1 night in Dec 2023
Response from Quality on Jan 8, 2024
Thank you for your recent positive review. We have since found the issue with running our of water too soon and its fixed!!We look forward to your next visit with us.Best WishesMelisa CManager

10/10 Excellent

Tyler

Stayed 2 nights in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent positive review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice clean hotel, friendly staff, clean bathroom and spacious.
Stayed 1 night in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent positive review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

8/10 Good

Crystal

Traveled with family
Liked: Staff & service, room comfort
Pros first.. bed was very nice, bathroom was VERY new and shower was very clean. Cons room had garbage left from last guest. Water and pop bottles. Hot water would completely go out in shower. and come back on several minutes later.. off and on entire time.
Stayed 1 night in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent positive review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent positive review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

10/10 Excellent

Davis

Stayed 1 night in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent positive review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

8/10 Good

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the treadmill wasnt working.
Stayed 3 nights in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent positive review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!
Horrible, horrible, horrible! Will never return! Stayed two nights.. no hot water either day, toilet broken, controller broken, heater not working correctly. Front desk uncaring of issues. She couldn’t stay off her phone. Asked for discount or reduced rate, nothing offered.
Stayed 2 nights in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

10/10 Excellent

Tiera

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent positive review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager

10/10 Excellent

Terra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed for maintenance 2 of the 3 nights
Stayed 4 nights in Dec 2023
Response from Quality on Dec 26, 2023
Thank you for your recent positive review of our hotel. We appreciate your feedback and hope to see you again soon.Best wishesMelisa CManager