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Reviews of Hotel El Tajo & SPA

3 out of 5
Hotel El Tajo & SPA
7, Cruz Verde Street, Ronda, Malaga

Reviews

8.6

Excellent

Rating 10 - Excellent. 374 out of 879 reviews" "
Rating 8 - Good. 392 out of 879 reviews" "
Rating 6 - Okay. 82 out of 879 reviews" "
Rating 4 - Poor. 20 out of 879 reviews" "
Rating 2 - Terrible. 11 out of 879 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Catherine

Traveled with group
Liked: Staff & service
Thank you to the wonderful front staff
Stayed 1 night in May 2024
Response from Susana Ponce. on May 7, 2024
Dear Catherine.Thank you for taking the time to rate your stay at our hotel.Your opinion is very important to us and helps us continue improving.We hope you enjoyed Ronda.kind regards.

8/10 Good

Roman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and close to everything. One minor comment is the smell/spray used in the lobby/hotel. Too strong of a scent used!
Stayed 2 nights in Apr 2024
Response from Susana Ponce. on May 7, 2024
Dear Roman.We are glad that you have chosen our hotel during your visit to Ronda.Your opinion is very important to us.We will take note of your review, review the issue and resolve it immediately.We hope you have enjoyed our city.Best regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Susana Ponce. on Apr 28, 2024
Estimado James.Gracias por dedicar parte de su tiempo en valorar su estancia.Nos alegra que todo fuese como esperaba.Un saludo.

8/10 Good

Vikram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
small rooms with no windows. Staffs are very friendly.
Response from Susana Ponce. on Apr 13, 2024
Dear Vikram.Thank you for choosing our hotel during your visit to Ronda.We are glad that your stay was satisfactory.We continue working to improve.We hope you enjoyed your stay.Best regards.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located - steps from Carrera Espinel, and in the heart of Ronda. A few minutes' walk to the gorge, the Real Maestranza, and wandering all the sights & sites of Ronda. Our room was super spacious - the bed was comfortable, the shower was great, and we had no issues with noise. Staff were friendly and helpful. The parking garage is right next to and attached to the hotel. At the time of my stay (Mar 2024), it was €15 for the night and good until 12pm the next day. Kind of wish it based on a 24-hour period but understand it's meant to accommodate the guests for the day. To stay after 12pm, it was an additional €2.40/hour, which was reasonable (mainly because we didn't want to bother moving the car for a couple of hours, lol).
Stayed 1 night in Mar 2024
Response from Susana Ponce. on Apr 4, 2024
Estimada Amy.Gracias por elegir nuestro hotel durante su visita a Ronda.Nos alegra que su estancia haya sido satisfactoria.Seguimos trabajando para mejorar.Esperamos que disfrutase de su estancia.Le enviamos un cordial saludo.Atentamente.Susana Ponce.

6/10 Okay

ruben

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Are around hotel was full of graffiti. Hotel carpet smell of popurrí was too strong.
Stayed 1 night in Mar 2024
Response from Susana Ponce. on Apr 5, 2024
Dear Ruben.We thank you for your stay at our hotel.We are sorry that your stay was not pleasant.We will pass your comment on to management so they can study what happened.We apologize for what happened.We hope you enjoyed the city.Receive a cordial greeting.Sincerely.

6/10 Okay

Rosy, Sioux City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little hotel in downtown. Clean rooms, breakfast very simple. Not impress. The parking area, super small. Bed was not so comfy (3/5), but at least a big size. Everything very clean. Big size bathroom. It was a raining day. They don't have extra umbrellas for guess.
Stayed 1 night in Feb 2024
Response from Susana Ponce. on Apr 5, 2024
Dear Rosy.We thank you for your stay at our hotel.We are sorry that your stay was not pleasant.We will pass your comment on to management so they can study what happened.We apologize for what happened.We hope you enjoyed the city.Receive a cordial greeting.Sincerely.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very central, had facility to park car for 15euro's a night, would recommend to others
Stayed 1 night in Nov 2023

4/10 Poor

Cristóbal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Susana Ponce. on Dec 9, 2023
Estimado Cristóbal.Le agradecemos su estancia en nuestro hotel.Lamentamos que su estancia no haya sido satisfactoria.Su opinión es muy importante para nosotros y nos ayuda a seguir mejorando.Le enviamos un cordial saludo.Atentamente.

8/10 Good

Rik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to Ronda for the bridge and old town, which was walkable distance from the hotel. The location is great. Right in the heart of the city, cafes, shops, grocery and restaurants are close and convenient. Parking was 15 Euro per night Room was as expected. One of the glasses in the room didn't look like it had been cleaned. Lip marks and fingerprints. And for some reason, construction/renovation work started about 8 a.m. both mornings we were there, which woke us up. Our priority for accommodations is clean, cheap, quiet & safe. This hotel was what we were looking for and definitely recommend it to anyone sharing our priorities.
Stayed 2 nights in Nov 2023
Response from Susana Ponce. on Dec 9, 2023
Dear Rik.Thank you for choosing our hotel during your visit to Ronda.We are glad that your stay was satisfactory.We continue working to improve.We hope you enjoyed your stay.We send you a cordial greeting.Sincerely.

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Nov 2023
Response from Susana Ponce. on Nov 17, 2023
Dear Anne.Thank you for staying at our hotel and evaluating your stay.Your opinion is very important to us and helps us to continue improving.All the best.

6/10 Okay

Daniel

Ezcellent location
Its a basic hotel in a good location with parking onsite (eur15), only if you get a good price is it worth it
Stayed 1 night in Oct 2023
Response from Susana Ponce. on Nov 17, 2023
Dear Daniel.Thank you for staying at our hotel and evaluating your stay.We regret not having met your expectations.Your opinion is very important to us and helps us to continue improving.All the best.

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very helpful. She gave us a map of the area and lent us an adaptor to charge our mobile phones. She also let us use their toilet facilities AFTER we'd actually checked out. Nothing much to dislike at all about the hotel.
Stayed 1 night in Nov 2023
Response from Susana Ponce. on Nov 17, 2023
Dear Maureen.Thank you for staying at our hotel and evaluating your stay.Your opinion is very important to us and helps us to continue improving.All the best.

10/10 Excellent

MARIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2023
Response from Susana Ponce. on Nov 17, 2023
Estimada Maria.Gracias por alojarse en nuestro hotel y valorar su estancia.Su opinión es muy importante para nosotros y nos ayuda a seguir mejorando.Un saludo.

6/10 Okay

Bea

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Susana Ponce. on Oct 21, 2023
Estimada Bea.Muchas gracias por alojarse en nuestro hotel y compartir su valoración con otros viajeros.Seguimos trabajando para mejorar.Un saludo.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Susana Ponce. on Oct 11, 2023
Estimado Adam.Gracias por alojarse en nuestro hotel.Esperamos que su estancia haya sido agradable y hayan disfrutado de Ronda.Le enviamos un saludo.

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Susana Ponce. on Oct 11, 2023
Estimado Lionel.Gracias por alojarse en nuestro hotel.Nos alegra saber que todo fue como esperaba.Seguimos trabajando para mejorar.Reciba un cordial saludo.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
We didnt know what to expect as the cost was very low. Its a lovely hotel in a superb location. Our only regret is we stayed for 1 night and should of had 2 . We will go back as we missed so much of Ronda
Stayed 1 night in Jul 2023
Response from Susana Ponce. on Sep 14, 2023
Dear Philip,Thank you for rating your stay at our hotel, we are happy to know that everything was as expected.We are delighted to have you back soon.We send you our greetings.

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
I consider everything excellent except for the air conditioning and that is poor and unacceptable. If we were in the room we were sweating. And the bad thing is when you leave the room the power goes out so you have to start all over again when you get back so it is always suffocating inside. If we were to return to Ronda again in the summer, we would not stay there again only because of the air conditioning.
Stayed 4 nights in Jul 2023
Response from Susana Ponce. on Sep 14, 2023
Dear Sandra,We thank you for choosing our hotel during your visit to Ronda.We are sorry that the air conditioning did not work as it should. We apologize and will fix it as soon as possible.Regarding the electricity in the room, we always recommend that you leave a card on, so the room always has electricity and you could have left the air conditioning on when you left, and so when you arrived the room would have been cool.We hope you enjoyed Ronda.All the best.

10/10 Excellent

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Susana Ponce. on Jul 10, 2023
Estimado Larry.Gracias por valorar su estancia en nuestro hotel, nos alegra que todo fuese como espera.Seguimos trabajando para mejorar.Un saludo.

8/10 Good

Colette

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good value for money
Love the location good price. The room was quite small and a bit jaded. Had a lovely couple of days though and would return
Stayed 2 nights in Jun 2023

10/10 Excellent

Paola, Los angeles

Stayed 3 nights in Jun 2023
Response from Susana Ponce. on Jul 20, 2023
Estimada Paola.Gracias por valorar su estancia en nuestro hotel.Nos alegra que todo ha estado como esperaba.Seguimos trabajando para mejorar.Un saludo.

8/10 Good

ARIBERT

Stayed 2 nights in Jun 2023
Response from Susana Ponce. on Jun 23, 2023
Estimado cliente.Muchas gracias por compartir su experiencia de su estancia.Seguimos trabajando para mejorar.Un saludo.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 2 nights in Jun 2023
Response from Susana Ponce. on Jun 23, 2023
Dear Robert.Thank you for staying at our hotel.We hope you enjoyed a pleasant stay.All the best.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, central location. Hard to find but i reckon that is common in Gibraltar
Stayed 1 night in Jun 2023
Response from Susana Ponce. on Jun 23, 2023
Dear guest.Thank you for staying at our hotel.We hope you enjoyed a pleasant stay.All the best.

10/10 Excellent

Karine

Stayed 1 night in Nov 2022
Response from Susana Ponce. on May 3, 2023
Estimada Karine.Gracias por alojarse en nuestro hotel.Su opinión es muy importante para nosotros y nos ayuda a mejorar .Un saludo.

6/10 Okay

Vicky

Traveled with group
Liked: Cleanliness, staff & service
This is an old property with owners making modern upgrades in building such as automatic lights tied to key cards, new entry door handles. It’s pleasant but room was small. Location was close to shopping, the gorge bridge and old town but the area isn’t very clean.
Stayed 1 night in Apr 2023

8/10 Good

Danuta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barszo dobry hotel na przerwe w podróży
Stayed 1 night in Apr 2023
Response from Susana Ponce. on Apr 7, 2023
Drogi Danuta.Dziękujemy bardzo za dobrą opinię.Cieszymy się, że wszystko było zgodnie z oczekiwaniami.Pracujemy nad poprawą.Wszystkiego najlepszego.

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the main shopping street and an easy walk to the new bridge and the old town. My room was small but very practical with a beautifully renovated bathroom.
Stayed 2 nights in Feb 2023
Response from Susana Ponce. on Apr 7, 2023
Dear Khalid.Thank you for staying at our hotel and appreciating your stay with us.We take note of her comment, her opinion helps us to continue improving.We hope you enjoyed our city.Best regards.

8/10 Good

JAMES

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel location was excellent. The room was clean and comfortable. The staff vibe wasn’t great. It was one of those I’m smiling at you but I’d rather not have to talk to you so please go away vibes.
Stayed 1 night in Feb 2023
Response from Susana Ponce. on Feb 23, 2023
Dear James.We thank you for your stay, as well as your assessment.We keep working to improve.Best regards.

10/10 Excellent

Robert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay in Rhonda. Nice staff and very close to everything.
Stayed 1 night in Nov 2022
Response from Susana Ponce. on Nov 26, 2022
Estimado Robert.Muchas gracias por alojarse en nuestro hotel.Le agradecemos que destaque el trato ofrecido por parte de nuestro personal.Esperamos que disfrutase de Ronda.Un saludo.

10/10 Excellent

Angela I

Stayed 1 night in Oct 2022
Response from Susana Ponce. on Nov 13, 2022
Estimada Angela.Le agradecemos su buena puntuación. Ha sido un placer alojarle en nuestro hotel.Le enviamos un cordial saludo y esperamos que regresen pronto.Un saludo.

8/10 Good

Luis

Stayed 1 night in Oct 2022
Response from Susana Ponce. on Oct 16, 2022
Estimado Luis.Muchas gracias por valorar su estancia en nuestro hotel.Esperamos que todo haya sido de su agrado.Seguimos trabajando para mejorar.Un saludo.

6/10 Okay

David

Liked: Cleanliness, staff & service
The staff were friendly and the room was clean but the hotel was very dated tired and dark and public areas not very nice.
Stayed 2 nights in Oct 2022
Response from Susana Ponce. on Nov 14, 2022
Dear David.Thank you for valuing your stay with us. We thank you for choosing our hotel during your visit to Ronda.We are sorry that not everything was as expected, we take note of his comment. We keep working to improve.Best regards.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay in Ronda at a good price
This property is a little older but the rooms are very comfortable and large, we got a bid King bed which is rare in Europe and we had a great restful night.
Stayed 1 night in Sep 2022
Response from Susana Ponce. on Nov 17, 2022
Dear CarlosThank you for evaluating your stay at our hotel.We are glad to know that everything was as expected and that your stay was comfortable.We hope you enjoyed Ronda.All the best.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Susana Ponce. on Sep 13, 2022
Estimada Michelle.Gracias por valorar su estancia con nosotros.Su opinión es muy importante para nosotros y nos ayuda a mejorar.Un saludo.

8/10 Good

Meron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Susana Ponce. on Aug 5, 2022
Estimado Meron. Gracias por alojarse en nuestro hotel. Esperamos que todo haya estado como esperaba. Su opinión es muy importante para nosotros. Reciba un cordial saludo.

10/10 Excellent

Carlos, MEDELLIN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente
Stayed 3 nights in Jul 2022
Response from Susana Ponce. on Aug 5, 2022
Estimado Carlos. Gracias por alojarse en nuestro hotel. Esperamos que todo haya estado como esperaba. Su opinión es muy importante para nosotros. Seguimos trabajando para mejorar. Reciba un cordial saludo.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 2 nights in Jul 2022
Response from Susana Ponce. on Aug 5, 2022
Estimado Phil. Gracias por alojarse en nuestro hotel. Esperamos que todo haya estado como esperaba. Su opinión es muy importante para nosotros. Seguimos trabajando para mejorar. Reciba un cordial saludo.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice and modern, staff were very freindly & I get checked in at 11am, room nice and clean and we'll appointed, comfortable, lobby area very smart and used the spa, had a very nice relaxing hour and half in well appointed spa. Lots to see localy all the sights and shops on doorstep or a very short walk and hotel was not overly expensive either, would use again and definitely recommend for a lovely visit to beautiful Ronda 👍
Stayed 1 night in Jul 2022

10/10 Excellent

Zahava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To visit ronda was good & Joying experience.
Stayed 1 night in Jun 2022
Response from Susana Ponce. on Jun 30, 2022
Dear Zahava. We appreciate your review and your stay at our hotel. We hope you enjoyed Ronda and our facilities. We keep working to improve. All the best.

8/10 Good

Dvora

Stayed 1 night in May 2022
Response from Susana Ponce. on Jun 7, 2022
Estimada Dvora. Gracias por valorar su estancia con nosotros. Su opinión es muy importante y nos ayuda a mejorar. Un saludo.

10/10 Excellent

Volker

Stayed 1 night in May 2022

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location, Outstanding Staff, room super clean and excellent breakfast.
Stayed 1 night in Apr 2022
Response from Susana Ponce. on May 29, 2022
Estimado Roy. Muchas gracias por valorar su estancia con nosotros. Esperamos que haya disfrutado de su estancia. Un saludo.

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Convinient location. Good customer service. Nice breakfast buffet for the price.
Stayed 2 nights in Mar 2022
Response from Susana Ponce. on Apr 9, 2022
Dear Anna. Thank you for enjoying your room at our hotel. We are glad to know that your stay was satisfactory. We hope you have enjoyed Ronda. I wish you the best.

10/10 Excellent

Christopher Heath

Stayed 1 night in Mar 2022
Response from Susana Ponce. on Apr 6, 2022
Estimado Christopher. Gracias por su buena valoración. Seguimos trabajando para mejorar. Un saludo.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Susana Ponce. on Apr 2, 2022
Estimada Julie. Gracias por su buena valoración y su estancia en nuestro hotel. Seguimos trabajando para mejorar. Un saludo.

10/10 Excellent

Anna

Stayed 2 nights in Feb 2022

8/10 Good

Anthony

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021