Suite, 2 Queen Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
3595 N. Main St., Roswell, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 181 out of 388 reviews" "
Rating 8 - Good. 132 out of 388 reviews" "
Rating 6 - Okay. 38 out of 388 reviews" "
Rating 4 - Poor. 23 out of 388 reviews" "
Rating 2 - Terrible. 14 out of 388 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Kristin

Liked: Staff & service
Disliked: Property conditions & facilities
I booked a room specifically for a hot tub which was listed as an amenity. Hot tub did not exist. Gathering our items at the end of the stay, we noticed black mold on the ceiling above the tub. One of us is extremely allergic to black mold. It was reported to staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not what the reviews lead you to believe about the property at all. Old, dirty.
Stayed 1 night in Mar 2024

10/10 Excellent

Nathalie

Stayed 1 night in Mar 2024

8/10 Good

Julie Zarges

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Fine
Stayed 1 night in Mar 2024

6/10 Okay

Masato

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom in the room was not clean whatsoever. Place looked rundown
Stayed 1 night in Mar 2024

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024

10/10 Excellent

Xema, Spring Valley

Stayed 1 night in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Stayed one night passing through town. Room was clean aside from a small stain on the couch cushion
Stayed 1 night in Dec 2023

10/10 Excellent

Alicia

Stayed 1 night in Nov 2023

8/10 Good

Horacio

Stayed 2 nights in Oct 2023

2/10 Terrible

SM

Disliked: Cleanliness, amenities, property conditions & facilities
Very poor property and equipments … do not suggest anyone to go
Stayed 1 night in Nov 2023

8/10 Good

Autumn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good overnight stay
It smelled a bit musty in the room, but it was clean and the beds were super comfortable! We enjoyed the indoor pool to get wiggles out after a very long drive!
Stayed 1 night in Nov 2023

10/10 Excellent

David

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a nice place to stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Daron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Elizabeth at the front desk was polite and and always had. The coffee ready at 4:00 am.we appreciate her extra effort in accommodating us as we would leave by 5 am.great stay!
Stayed 2 nights in Nov 2023

2/10 Terrible

Beatriz

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room itself was clean, but the rest of the property is very dirty. The carpets are old and full of stains. The hallway ceiling of the 2nd floor has giant water infiltrations. The ceiling of the room has massive cracks. The pool is quite depressing with old fake plants. The breakfast was OK and clean, but didn’t have AC and just an old dusty fan. In short, I would NOT recommend staying there!!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, spacious and quiet, even though we were on the first floor. It was decorated like a cozy living room. Very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Stela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool inside. I didn’t get to use it though
Stayed 1 night in Oct 2023

8/10 Good

Curtis, GARDEN CITY

Liked: Cleanliness, staff & service
Property is deteriorating and needs upgrades
Stayed 1 night in Oct 2023

4/10 Poor

MICHAEL RICHARD

Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Carpet and upholstery are obviously stained, but the bed and bathroom were clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, the only inconvenience was that the keys given to us did not work. But the staff and management, were incredible when it came to solving the issue. Plus indoor pool was fun.
Stayed 1 night in Oct 2023

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Check in was easy. Front desk person was professional and polite. Outside trash cans were overflowing. They never got emptied during our stay. Carpets are dirty and stained. Furniture in room ( chair & ottoman) stained and dirty. This property desperately needs a remodel.
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Ok stay
No elevator, and we were assigned to the 2nd floor. My wife has difficulty going upstairs. No accommodation was made. But clean, ac works well, breakfast good.
Stayed 1 night in Oct 2023

10/10 Excellent

Anastacio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

2/10 Terrible

Tonua

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I wound NOT recommend this motel, differently NOT a 3 star. I checked in after 6:30 pm into a room with unmade beds with a towel in one of them and an open window, then i waited for the person that they called to come back to work to clean the room for over 30 minutes, then I decided to try to find another hotel, thank goodness I was able to do so for two night.
Stayed 2 nights in Sep 2023

2/10 Terrible

John

Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Roswell
Fantastic stay. The employees were extremely friendly, the room was super spacious and clean. Bed was super comfortable and the brealfast was pretty good. Would definitely stay again.
Stayed 2 nights in Sep 2023

8/10 Good

Jodi

Traveled with family
Liked: Amenities
Pros first: For the price it was totally worth it. Bed was okay, nothing spectacular. Room had air freshener and smelled clean. Room was cleaned. It was quiet and felt safe. Cons: Breakfast was a huge bust. The young lady wasn’t stocking thing like food…that people would eat as a meal. She was stocking sweet n low and dry pockets for minimum 30 minutes. Trash was over flowing onto the breakfast counter. There was hair in bath tub.
Stayed 1 night in Sep 2023

8/10 Good

Luis

Business traveler, Traveled with family
Liked: Staff & service, amenities
They could update the facility and there was a musty smell in the room.
Stayed 1 night in Sep 2023

8/10 Good

Caleb

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Happy with the value of this place
Loved the room we got. Room 201 was great
Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was acceptable, nothing fancy. Decent, affordable place to stay. Continental breakfast offered standard fare. We had the pool to ourselves even though it seemed like there were plenty of other guests. It was clean and they had plenty of towels.

8/10 Good

Wilma, Las Cruces

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, close to my daughter's house. I like bringing my grandson over to play in the pool. Unfortunately the pool was not clean this last time. There was a lot of hair floating around and sand on the bottom.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tammy

Traveled with family
Stayed 1 night in Jul 2023

2/10 Terrible

Dominique

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible Cleanliness
The stay itself was fine but the cleanliness of the hotel room was horrendous! went to shower my kids after checking in and there was enough hair in the tub and on the walls to make a wig out of! huge chucks all over the place and the air conditioner didn’t work the greatest the room stayed at 75 but I would not recommend staying there!
Stayed 1 night in Jul 2023

10/10 Excellent

Caroline

Stayed 1 night in Jul 2023

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend to everyone!!
AMAZING CUSTOMER SERVICE! We were traveling through from Idaho to Texas and had packed all our toiletries. The front desk clerk who checked us in was an absolute angel and offered us some. She saved us a trip to Walmart and made my day!! She deserves a raise!!
Stayed 1 night in Jul 2023

8/10 Good

Marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We are very pleased with our motel.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the pass by of the town!
Stayed 1 night in Jul 2023

8/10 Good

Jonathon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, only downfall was there is only one washer and one dryer for everyone to use and share. On top of that the washer was broke with old smelly water and no out of order sign. The breakfast was very good as well.
Stayed 1 night in Jul 2023

10/10 Excellent

Adrienne, Fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Always impressed with the price and quality
Stayed 1 night in Jul 2023

10/10 Excellent

Ignacio

Liked: Cleanliness
Stayed 1 night in Jun 2023

4/10 Poor

Rynda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room had a funky smell that was musky and air freshener that just didn't work very well. The bed was super comfortable and good pillows. I think it just needs to be updated and refreshed.
Stayed 1 night in Jun 2023

6/10 Okay

Alvin

Traveled with partner
Liked: Staff & service
The carpet was really dirty . Toilet was clean and so were beds . Only stairs . No elevator so we had to change from king to two queens to be down stairs because I couldn’t climb up all those stairs and drag all my luggage . Need to get rid of glad fresheners or use a vanilla because the floral was way too much made my allergies go crazy . Went in side door and had to climb over bird poop to get in . Easy fix just power wash it .
Stayed 1 night in Jun 2023

8/10 Good

Abel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent stay
The room smelled like smoke and the hotel covered up with plug in smell. Overall for the price it was good stay. Ac in my room sounded like a engine from a truck trying to work. Pillows and bed was okay had worse was able to sleep
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfactory.
Very satisfactory
Stayed 1 night in Jun 2023

4/10 Poor

Raina

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
Stayed 1 night in Jun 2023