Breakfast, lunch and dinner served

Reviews of The Brentwood Hotel by Greene King Inns

3 out of 5
The Brentwood Hotel by Greene King Inns
114 Moorgate Road, Rotherham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 140 out of 368 reviews" "
Rating 8 - Good. 148 out of 368 reviews" "
Rating 6 - Okay. 50 out of 368 reviews" "
Rating 4 - Poor. 19 out of 368 reviews" "
Rating 2 - Terrible. 11 out of 368 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

christopher

Traveled with family
Liked: Staff & service, property conditions & facilities
Friendly staff, able to answer and questions we had. The room was quiet and the shower excellent
Stayed 2 nights in May 2024
Response from Brentwood on May 13, 2024
Hi Christopher, so nice to hear you enjoyed your stay with us and we appreciate you leaving us a review.Kind Regards

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jo, the lady on reception was very friendly and helpful. The room was big with a nice en-suit bathroom. The room had decent curtains that were fairly good at blacking out the light. The cooked breakfasts were tasty, vegetarian was available and speedily served.
Stayed 3 nights in May 2024
Response from Brentwood on May 13, 2024
Jonathan, thank you for taking the time to leave us a lovely review, Jo is an asset to our team and we will make sure your comments are passed on.Kind Regards

10/10 Excellent

hemang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and cozy
Stayed 2 nights in Apr 2024
Response from Brentwood on Apr 19, 2024
Thanks for taking the time to let us know how we did. Have a great day!

10/10 Excellent

Edward Arthur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to and not to far from Sheffield centre
Stayed 1 night in Apr 2024
Response from Brentwood on Apr 16, 2024
Hi Edward, thank you for taking the time to leave us a review, we really appreciate it.Kind Regards

10/10 Excellent

Meika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a large room in a separate annex to the pub. Really comfy and clean. Bar area was great and although i didnt try it, the food looked good, Will stay here again
Stayed 1 night in Apr 2024
Response from Brentwood on Apr 13, 2024
Meika, were so glad to hear you enjoyed your stay with us and hope to see you again soon, thank you for your feedback.Kind Regards

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only 15 minutes to the venue and shopping centre
Stayed 1 night in Mar 2024
Response from Brentwood on Mar 19, 2024
Thank you for your kind review. we really appreciate you taking the time out to give us feedback. Hope to see you back at the BrentwoodKind regards

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Brentwood on Mar 23, 2024
Michael, thank you the high rating, we really appreciate it and hope to see you again soon.Kind Regards

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities
Good stopping off point. Easily found, good parking, nice staff. Rooms clean but need a little TLC. Quiet goodnight sleep.
Stayed 1 night in Feb 2024
Response from The Brentwood on Feb 12, 2024
Lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team.

8/10 Good

Margaret

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from The Brentwood on Feb 2, 2024
Hi Margaret, thank you for the rating, we appreciate it.

10/10 Excellent

Talent

Stayed 2 nights in Jan 2024
Response from The Brentwood on Feb 1, 2024
Thanks for your high rating, it means a lot to us.

2/10 Terrible

Martin

Stayed 1 night in Jan 2024
Response from The Brentwood on Feb 1, 2024
Thanks for leaving us a rating, if there's anything we could have done to get a 10 please let me know by emailing meRegards

10/10 Excellent

Shaun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away for a football match!
Stayed 1 night in Dec 2023
Response from The Brentwood on Feb 1, 2024
Thanks for your high rating, it means a lot to us.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Brentwood on Feb 1, 2024
Thanks for leaving us a high rating. We appreciate it.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
Our stay at the Brentwood was excellent . The staff were all very helpful and very courteous . Rooms are basic but clean and have all the facilities that you would need . I would definitely stay at the hotel again .
Stayed 1 night in Dec 2023
Response from The Brentwood on Feb 1, 2024
Hi, thank you for taking the time to leave us such a lovely review, were really happy to hear that your experience with us was a good one, we will pass on your comments to the rest of the team. We hope to see you again soon, thanks again.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Not a bad spot
Good place to be. It was ok and the building is very pretty.
Stayed 1 night in Dec 2023
Response from The Brentwood on Feb 1, 2024
Thanks for the high rating, it's really appreciatedRegards

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
What a lovely place. Staff were so friendly and helpful room was lovely. Had a lovely meal next door and a fab breakfast in the morning. Would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a nice place.
Yet another comfortable stay.
Stayed 1 night in Nov 2023

2/10 Terrible

Nikolas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Brentwood on Feb 1, 2024
Thanks for leaving us a review, if there's anything we could have done to get a five rating please let me know by emailing meRegards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Brentwood on Feb 1, 2024
Thanks for the high rating, we really appreciate it.Regards

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, I always stay he when in the area. The staff are lovely and nothing is too much trouble.
Stayed 2 nights in Nov 2023
Response from Brentwood on Nov 25, 2023
Hi Sean, thank you so much for leaving us a lovely review, so glad to hear you enjoyed your stay with us and will of course pass on your comments to the rest of the team.RegardsBrentwood Team

10/10 Excellent

Konara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brentwood Team on Nov 25, 2023
Thank you for the high rating, we really appreciate it. We hope to see you again soon.Brentwood Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Brentwood on Nov 16, 2023
Hi Andrew, thank you so much for the high rating, much appreciated. We hope to see you again soonRegardsBrentwood Team

10/10 Excellent

Irina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception experience was good, staff quick and friendly, decent breakfast, clean and warm room, the best money-comfort stay
Stayed 2 nights in Oct 2023
Response from The Brentwood on Oct 28, 2023
Good Afternoon, Irina and thank you for such a lovely review and high rating your feedback is very important to us and we are so happy to know you enjoyed your stay with us. I will of course pass your comments onto the rest of the team, we hope to see you again soon, have a nice day.

6/10 Okay

EMMA

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from The Brentwood on Oct 28, 2023
Hi Emma, thank you for your rating, if you would like to contact us perhaps we can discuss what could we do to improve your rating..

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place that keeps on giving.
Excellent comfortable room. Food Excellent as always. Excellent friendly staff.
Stayed 1 night in Oct 2023
Response from The Brentwood on Oct 26, 2023
Hi Steve, Thank you for your lovely comments and high rating, were glad that you enjoyed your stay with us and will pass your comments onto the rest of the team. Take care and we hope to see you again soon.

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service
Toy fair stay
It’s ok,clean,tidy. Not worth the £80 I paid as have stayed in better places & have paid less. Could do with a spruce up(loo roll holder was loose for instance) a lick of paint wouldn’t go a miss especially. Bed was comfortable & room was clean so nothing majorly wrong with it but probably wouldn’t return at that price.
Stayed 1 night in Oct 2023
Response from The Brentwood on Oct 26, 2023
Hi Adrian, we appreciate you taking the time to leave us feedback. If you could let us know which room you stayed in we can get investigate this further as we are always wanting to make our guests feel comfortable when they stay here so to hear that your experience was not to your satisfaction is quite upsetting.

10/10 Excellent

corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, great value, comfortable room and friendly staff.
Stayed 6 nights in Oct 2023
Response from The Brentwood on Oct 21, 2023
Hi Corey, thank you for the high rating, we are glad to hear you enjoyed your stay with us.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was exceptional. Staff were friendly, polite and accommodating. The only issue I found was the amount of stairs to climb to access my room, because the hotel doesn't have a lift.
Stayed 1 night in Oct 2023
Response from The Brentwood on Oct 21, 2023
Corey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our hotel, and we thank you for taking the time to leave us such a lovely review and we will make sure that your comments get passed onto the team, should you stay with us again perhaps request a ground or first floor room to which there is less stairs. Take care

6/10 Okay

Gemma

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Brentwood on Oct 21, 2023
Gemma, thank you for leaving us a rating, was there anything in particular that would have improved your rating, please email us if you wish to discuss this further.

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a victorian building. Previously had been built by the Mayor of Rotherham. The property was full of character and interesting to look around.
Stayed 3 nights in Oct 2023
Response from The Brentwood Team on Oct 10, 2023
Hi Ian, thank you for your kind words, it certainly does have character. We do hope you will visit us again soon.

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay with great staff. Not sure if just my room but an upgrade on the mattresses as my one was very springy and could feel it on my back
Stayed 1 night in Oct 2023
Response from The Brentwood Team on Oct 10, 2023
Good Afternoon, Tom and thank you for taking the time to leave us a review, if you could let us know which room it was, then we can take a further look at this.Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It is such a lovely old building, not so keen on the newer accommodation part. Plenty of parking. The staff are lovely and friendly. Shower curtain in the room needed replacing - had mastic and stains on. Bedhead wall needs skimming and repainting as finish was bumpy and chipped. Carpet in room looked quite new so some money has been spent recently. A tea tray in the room would be better than stuffing the items in a plastic glass. Proper glasses for fruit juice at breakfast would be nicer than the plastic ones available.
Stayed 1 night in Sep 2023
Response from The Brentwood Team on Oct 10, 2023
Hi Anonymous, I'm concerned about the poor rating you've given us. Is there anything in particular that we could have been better? If you'd like to share more about your experience with me, please get in contact as I'd really like to understand how we can improve.

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bedrooms are a little tired and the annex corridor smelt fusty - very lumpy pillows and hard bed - but the linen was clean - not a lot more to say really other than it served a purpose for an overnight stay after a day and evening out in the area !!
Stayed 1 night in Sep 2023
Response from The Brentwood Team on Oct 10, 2023
Hi Maria, thank you for leaving us a review, your comments will be noted and passed onto management to be looked into further, as we aim to give 100% to all our guests and on this occasion we can only apologise that your stay was not as you had hoped.

4/10 Poor

Matthew

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Bad
Tv didn't work , and breakfast took along time , wouldn't stay again
Stayed 1 night in Sep 2023
Response from The Brentwood Team on Oct 10, 2023
Good Afternoon, Matthew, I'm concerned about the poor rating you've given us. Is there anything in particular that we could have been better? If you'd like to share more about your experience with me, please get in contact as I'd really like to understand how we can improve.

8/10 Good

Wayne

Stayed 1 night in Sep 2023
Response from The Brentwood Team on Oct 10, 2023
Hi Wayne, thank you for your high rating.

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Brentwood on Sep 26, 2023
Hi Michael, we really appreciate your high rating and would love to hear if anything or anyone in particular made your stay an enjoyable experience.RegardsKaren (Hotel Team Leader)

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular visitor
What can I say!! I keep on going back as it’s great, from check in to check out!! Staff on reception to staff in the bar to the cleaners!! They are all so friendly and helpful. Then there’s the room!! Just clean & comfortable. Be back again when I’m in the area!!
Stayed 1 night in Sep 2023
Response from Brentwood on Sep 26, 2023
Good Afternoon, Roy so wonderful to hear such lovely comments which of course will be passed onto the rest of the team. We pride ourselves on delivering great service to all our guests whether they dine in the restaurant or stay in the hotel. We look forward to your next visit and we do hope you have a lovely day.RegardsKaren (Hotel Team Leader)

10/10 Excellent

Ross

Stayed 2 nights in Sep 2023
Response from The Brentwood on Sep 19, 2023
Thank you for your high rating. We hope to see you again soon

10/10 Excellent

peter

Stayed 5 nights in Aug 2023
Response from Brentwood on Sep 15, 2023
Hi Peter, thank you so much for the high rating and we hope to see you again soon.

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Very helpful and friendly staff
Stayed 3 nights in Aug 2023
Response from Brentwood on Sep 9, 2023
Good Morning, Wayne thank you for taking the time to leave a lovely review and high rating, have a lovely day

8/10 Good

Danny

Stayed 1 night in Aug 2023
Response from Brentwood on Sep 7, 2023
Hi Danny, thank you for taking the time to leave us a high rating, we hope to see you again soon.

6/10 Okay

Christina

Stayed 1 night in Sep 2023
Response from Brentwood on Sep 26, 2023
Hi Christina, we appreciate you leaving us a rating, and would love to hear what we could have done to make your stay with us a more enjoyable experience, if you wish to discuss this then please drop us a line.Regards Karen (Hotel Team Leader)

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from brentwood on Aug 31, 2023
Hi Wayne, thank you so much for the high rating, we hope to see you again soon.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy walk to work friendly staff Very helpful will stay again and only 20mins walk to the town
Stayed 1 night in Aug 2023
Response from Brentwood on Aug 25, 2023
Hi David, thank you for taking the time to leave us a lovely review, we look forward to seeing you again

8/10 Good

Gary

Stayed 1 night in Aug 2023
Response from Brentwood on Aug 25, 2023
Hi Gary, thank you for your high rating. Have a nice day!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brentwood
Easy to book, decent hotel, decent breakfast, clean and tidy, needs a bit of updating
Stayed 1 night in Aug 2023
Response from Brentwood on Aug 22, 2023
Thank you for taking the time to leave us a review and high rating, have a nice day!

10/10 Excellent

John

Stayed 2 nights in Jul 2023
Response from Brentwood on Aug 22, 2023
Thank you for the high rating we hope to see you again soon.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Brentwood Team on Aug 11, 2023
Good Morning, Mark thank you for taking the time to leave us a good rating.

4/10 Poor

James

Business traveler
Disliked: Property conditions & facilities
Not good, sorry
It is a budget hotel, but it’s stank of damp and the toilet leaked in our room. Yes you get what you pay for, but the smell made me feel rather ill.
Stayed 1 night in Aug 2023
Response from Brentwood on Aug 6, 2023
Good Morning James, sorry to hear that your room was not upto expectation this is not our usual standard of service, what room did you stay in so that I can report the leak as we are currently updating the bathrooms.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Brentwood on Aug 6, 2023
Good Morning Michael and thank you for your high rating