All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Jo, the lady on reception was very friendly and helpful. The room was big with a nice en-suit bathroom. The room had decent curtains that were fairly good at blacking out the light. The cooked breakfasts were tasty, vegetarian was available and speedily served.
Jonathan
Stayed 3 nights in May 2024
Response from Brentwood on May 13, 2024
Jonathan, thank you for taking the time to leave us a lovely review, Jo is an asset to our team and we will make sure your comments are passed on.Kind Regards
I stayed in a large room in a separate annex to the pub. Really comfy and clean. Bar area was great and although i didnt try it, the food looked good, Will stay here again
Meika
Stayed 1 night in Apr 2024
Response from Brentwood on Apr 13, 2024
Meika, were so glad to hear you enjoyed your stay with us and hope to see you again soon, thank you for your feedback.Kind Regards
Our stay at the Brentwood was excellent . The staff were all very helpful and very courteous . Rooms are basic but clean and have all the facilities that you would need . I would definitely stay at the hotel again .
Verified traveler
Stayed 1 night in Dec 2023
Response from The Brentwood on Feb 1, 2024
Hi, thank you for taking the time to leave us such a lovely review, were really happy to hear that your experience with us was a good one, we will pass on your comments to the rest of the team. We hope to see you again soon, thanks again.
What a lovely place. Staff were so friendly and helpful room was lovely. Had a lovely meal next door and a fab breakfast in the morning. Would definitely stay again.
Fantastic place to stay, I always stay he when in the area. The staff are lovely and nothing is too much trouble.
Sean
Stayed 2 nights in Nov 2023
Response from Brentwood on Nov 25, 2023
Hi Sean, thank you so much for leaving us a lovely review, so glad to hear you enjoyed your stay with us and will of course pass on your comments to the rest of the team.RegardsBrentwood Team
Reception experience was good, staff quick and friendly, decent breakfast, clean and warm room, the best money-comfort stay
Irina
Stayed 2 nights in Oct 2023
Response from The Brentwood on Oct 28, 2023
Good Afternoon, Irina and thank you for such a lovely review and high rating your feedback is very important to us and we are so happy to know you enjoyed your stay with us. I will of course pass your comments onto the rest of the team, we hope to see you again soon, have a nice day.
6/10 Okay
EMMA
Oct 26, 2023
Liked: Staff & service
EMMA
Stayed 1 night in Oct 2023
Response from The Brentwood on Oct 28, 2023
Hi Emma, thank you for your rating, if you would like to contact us perhaps we can discuss what could we do to improve your rating..
Excellent comfortable room.
Food Excellent as always.
Excellent friendly staff.
Steve
Stayed 1 night in Oct 2023
Response from The Brentwood on Oct 26, 2023
Hi Steve, Thank you for your lovely comments and high rating, were glad that you enjoyed your stay with us and will pass your comments onto the rest of the team. Take care and we hope to see you again soon.
8/10 Good
Adrian
Business traveler
Oct 22, 2023
Liked: Cleanliness, staff & service
Toy fair stay
It’s ok,clean,tidy. Not worth the £80 I paid as have stayed in better places & have paid less. Could do with a spruce up(loo roll holder was loose for instance) a lick of paint wouldn’t go a miss especially. Bed was comfortable & room was clean so nothing majorly wrong with it but probably wouldn’t return at that price.
Adrian
Stayed 1 night in Oct 2023
Response from The Brentwood on Oct 26, 2023
Hi Adrian, we appreciate you taking the time to leave us feedback. If you could let us know which room you stayed in we can get investigate this further as we are always wanting to make our guests feel comfortable when they stay here so to hear that your experience was not to your satisfaction is quite upsetting.
My stay was exceptional. Staff were friendly, polite and accommodating. The only issue I found was the amount of stairs to climb to access my room, because the hotel doesn't have a lift.
Corey
Stayed 1 night in Oct 2023
Response from The Brentwood on Oct 21, 2023
Corey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our hotel, and we thank you for taking the time to leave us such a lovely review and we will make sure that your comments get passed onto the team, should you stay with us again perhaps request a ground or first floor room to which there is less stairs. Take care
6/10 Okay
Gemma
Oct 15, 2023
Disliked: Property conditions & facilities
Gemma
Stayed 2 nights in Oct 2023
Response from The Brentwood on Oct 21, 2023
Gemma, thank you for leaving us a rating, was there anything in particular that would have improved your rating, please email us if you wish to discuss this further.
Lovely stay with great staff. Not sure if just my room but an upgrade on the mattresses as my one was very springy and could feel it on my back
Tom
Stayed 1 night in Oct 2023
Response from The Brentwood Team on Oct 10, 2023
Good Afternoon, Tom and thank you for taking the time to leave us a review, if you could let us know which room it was, then we can take a further look at this.Regards
6/10 Okay
Verified traveler
Oct 5, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It is such a lovely old building, not so keen on the newer accommodation part. Plenty of parking. The staff are lovely and friendly. Shower curtain in the room needed replacing - had mastic and stains on. Bedhead wall needs skimming and repainting as finish was bumpy and chipped. Carpet in room looked quite new so some money has been spent recently. A tea tray in the room would be better than stuffing the items in a plastic glass. Proper glasses for fruit juice at breakfast would be nicer than the plastic ones available.
Verified traveler
Stayed 1 night in Sep 2023
Response from The Brentwood Team on Oct 10, 2023
Hi Anonymous, I'm concerned about the poor rating you've given us. Is there anything in particular that we could have been better? If you'd like to share more about your experience with me, please get in contact as I'd really like to understand how we can improve.
6/10 Okay
Maria
Traveled with partner
Oct 4, 2023
Liked: Cleanliness, staff & service, amenities
The bedrooms are a little tired and the annex corridor smelt fusty - very lumpy pillows and hard bed - but the linen was clean - not a lot more to say really other than it served a purpose for an overnight stay after a day and evening out in the area !!
Maria
Stayed 1 night in Sep 2023
Response from The Brentwood Team on Oct 10, 2023
Hi Maria, thank you for leaving us a review, your comments will be noted and passed onto management to be looked into further, as we aim to give 100% to all our guests and on this occasion we can only apologise that your stay was not as you had hoped.
Tv didn't work , and breakfast took along time , wouldn't stay again
Matthew
Stayed 1 night in Sep 2023
Response from The Brentwood Team on Oct 10, 2023
Good Afternoon, Matthew, I'm concerned about the poor rating you've given us. Is there anything in particular that we could have been better? If you'd like to share more about your experience with me, please get in contact as I'd really like to understand how we can improve.
8/10 Good
Wayne
Sep 28, 2023
Wayne
Stayed 1 night in Sep 2023
Response from The Brentwood Team on Oct 10, 2023
Hi Wayne, thank you for your high rating.
10/10 Excellent
Michael
Sep 24, 2023
Michael
Stayed 1 night in Sep 2023
Response from Brentwood on Sep 26, 2023
Hi Michael, we really appreciate your high rating and would love to hear if anything or anyone in particular made your stay an enjoyable experience.RegardsKaren (Hotel Team Leader)
What can I say!! I keep on going back as it’s great, from check in to check out!! Staff on reception to staff in the bar to the cleaners!!
They are all so friendly and helpful.
Then there’s the room!! Just clean & comfortable.
Be back again when I’m in the area!!
Roy
Stayed 1 night in Sep 2023
Response from Brentwood on Sep 26, 2023
Good Afternoon, Roy so wonderful to hear such lovely comments which of course will be passed onto the rest of the team. We pride ourselves on delivering great service to all our guests whether they dine in the restaurant or stay in the hotel. We look forward to your next visit and we do hope you have a lovely day.RegardsKaren (Hotel Team Leader)
10/10 Excellent
Ross
Sep 18, 2023
Ross
Stayed 2 nights in Sep 2023
Response from The Brentwood on Sep 19, 2023
Thank you for your high rating. We hope to see you again soon
10/10 Excellent
peter
Sep 12, 2023
peter
Stayed 5 nights in Aug 2023
Response from Brentwood on Sep 15, 2023
Hi Peter, thank you so much for the high rating and we hope to see you again soon.
Good Morning, Wayne thank you for taking the time to leave a lovely review and high rating, have a lovely day
8/10 Good
Danny
Sep 5, 2023
Danny
Stayed 1 night in Aug 2023
Response from Brentwood on Sep 7, 2023
Hi Danny, thank you for taking the time to leave us a high rating, we hope to see you again soon.
6/10 Okay
Christina
Sep 4, 2023
Christina
Stayed 1 night in Sep 2023
Response from Brentwood on Sep 26, 2023
Hi Christina, we appreciate you leaving us a rating, and would love to hear what we could have done to make your stay with us a more enjoyable experience, if you wish to discuss this then please drop us a line.Regards Karen (Hotel Team Leader)
8/10 Good
Wayne
Business traveler
Aug 30, 2023
Liked: Cleanliness, staff & service, room comfort
Wayne
Stayed 1 night in Aug 2023
Response from brentwood on Aug 31, 2023
Hi Wayne, thank you so much for the high rating, we hope to see you again soon.
Easy to book, decent hotel, decent breakfast, clean and tidy, needs a bit of updating
Verified traveler
Stayed 1 night in Aug 2023
Response from Brentwood on Aug 22, 2023
Thank you for taking the time to leave us a review and high rating, have a nice day!
10/10 Excellent
John
Aug 14, 2023
John
Stayed 2 nights in Jul 2023
Response from Brentwood on Aug 22, 2023
Thank you for the high rating we hope to see you again soon.
8/10 Good
Mark
Traveled with family
Aug 6, 2023
Liked: Cleanliness, staff & service, room comfort
Mark
Stayed 1 night in Aug 2023
Response from Brentwood Team on Aug 11, 2023
Good Morning, Mark thank you for taking the time to leave us a good rating.
4/10 Poor
James
Business traveler
Aug 5, 2023
Disliked: Property conditions & facilities
Not good, sorry
It is a budget hotel, but it’s stank of damp and the toilet leaked in our room. Yes you get what you pay for, but the smell made me feel rather ill.
James
Stayed 1 night in Aug 2023
Response from Brentwood on Aug 6, 2023
Good Morning James, sorry to hear that your room was not upto expectation this is not our usual standard of service, what room did you stay in so that I can report the leak as we are currently updating the bathrooms.