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Reviews of Hôtel Cardinal

3 out of 5
Hôtel Cardinal
1 Place de la Cathedrale, Rouen

Reviews

8.4

Very Good

Rating 10 - Excellent. 21 out of 46 reviews" "
Rating 8 - Good. 17 out of 46 reviews" "
Rating 6 - Okay. 4 out of 46 reviews" "
Rating 4 - Poor. 3 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, across from the cathedral. All aspects are comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christina

Stayed 1 night in Oct 2023

6/10 Okay

Ronald

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We liked the area, room was just ok. Good for walking around the old town
Stayed 2 nights in Oct 2023

10/10 Excellent

kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, spotless boutique hotel
Hotel Cardinal was a perfect hotel for us. It is lovingly cared for by the owner who does the cleaning herself. The rooms are very nicely appointed and most have a direct view of the Rouen Cathedrale that cannot be beat. Breakfast offers a variety of fresh foods in a pretty little room with lovely stained glass windows. If we are ever in Rouen we would ONLY stay here!
Stayed 2 nights in Sep 2023

8/10 Good

Mikhail, Loudonville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, small, but typical for a European standard room size, towels were heavily worn. No safe in the room.
Stayed 2 nights in Sep 2023

8/10 Good

Ronald

Nice hotel, right next the cathedral and rue de l’Horloge
Stayed 3 nights in Sep 2023

4/10 Poor

Chris

Disliked: Staff & service, room comfort
Small, noisy and hot.
We paid extra for an upgraded room, but the room we had was extremely small, barely room to walk around the bed. The room was hot and as there was no airconditioning we had to keep the window open all night which meant it was very noisy due to the partying going on until about 3 am and the streetcleaners. The facilities were basic, not even a rubbish bin anywhere in the bedroom or bathroom. The cups in the bathroom were dirty with toothpaste residue from previous guests. The mirror had a chunk missing leaving a sharp edge right by the handle for the taps. The towels were dirty so we left them on the floor for housekeep to replace, as instructed. Housekeeping came and just hung up the towels so then we had damp and dirty towels for morning. There was no-one at reception most of the time and no way to contact them, you just let yourself in with a PIN code for the main entrance. Overall a disappointing and expensive stay with very little sleep.
Stayed 2 nights in Aug 2023

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A good location right opposite the cathedral and next to a few good cafe bars. No car parking on site but there is an underground carpark within 5 mins walk. At 11pm there is a lightship on the outside walls of the cathedral - worth watching. Breakfast at the hotel though was expensive for what we got.
Stayed 1 night in Jul 2023

10/10 Excellent

Ann

Stayed 1 night in Jul 2023

2/10 Terrible

Howard

Traveled with partner
Liked: Cleanliness
On arrival at 2 PM, the front doors were locked and we had to call an emergency number to get somebody to open. The rooms are exceedingly small and no decor. We had to call to ask for basics like a blanket for the bed, pillows, shampoo. The staff is tiny, and seem to be stretched too thin, but very pleasant when you could find them. This was our first night after an overnight flight, and we did not know that there would be a loud sound and light projection on the cathedral wall directly across the square. Having said all that, did we hate it? No, not really, but wouldn’t really want to stay there again.
Stayed 1 night in Jun 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, would recommend
Wonderful location, comfortable, clean, and the staff were helpful and friendly. As the website says, there's no onsite parking but there is a lot and garage about 5 minutes walking away. Right on the square with a beautiful view of the cathedral.
Stayed 1 night in Jun 2023

8/10 Good

Carol, Potomac

Stayed 1 night in May 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Location
Stayed 2 nights in Mar 2023

10/10 Excellent

Hong

Stayed 1 night in Oct 2022

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with simple and clean rooms set up smack on the city square that features one of the world’s great cathedrals. Our room had large windows opening out to the square and where we could listen to the cathedral bells. Highly recommend!
Stayed 1 night in Oct 2022
Response from Hotel Cardinal Rouen on Oct 19, 2022
Dear Jeffrey,Thank you so much for sharing this lovely review on your stay here. It's a pleasure to read it and it was a pleasure to have you with us. Once again thank you, for spending your vacation in our hotel. We are looking forward to welcoming you again !Best Regards,Nathalie

10/10 Excellent

karni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel centrally located just next to the cathedral. Specious room and bath room. To those who like to nap - a bit noisy in the afternoon
Stayed 1 night in Jul 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel close to the cathedral
Very well situated in the centre of the town with a good view of the cathedral. Good breakfast, helpful staff. An enormous car park quite near, so parking no problem
Stayed 2 nights in Jun 2022

8/10 Good

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in May 2022

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Göran

Stayed 1 night in Nov 2023

10/10 Excellent

Ronaldo Luiz

Stayed 1 night in Sep 2023

8/10 Good

Anna

Stayed 1 night in Aug 2023

8/10 Good

Alex

Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
de stay was nice en comfortable. i missed a room service
Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Dr Anita

Traveled with group
Liked: Cleanliness, property conditions & facilities
Hotell centralt i Rouen
Trevligt hotell som ligger centralt
Stayed 1 night in Jul 2023

6/10 Okay

Øivind

Liked: Cleanliness, property conditions & facilities, room comfort
Helt fint hotell. Veldig sentralt.
Stayed 1 night in Jul 2023

10/10 Excellent

Maurizio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo
Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Hervé

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toujours une bonne adresse au coeur de Rouen
Stayed 1 night in Feb 2023

8/10 Good

monella cerri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione
Stayed 1 night in Sep 2022

8/10 Good

Nadine

Liked: Staff & service, property conditions & facilities, room comfort
Bien situé calme bon séjour
Esuipe sympathique accueillante et aux petits soins. Charmant hôtel tres bien situé Chambre calme et bien équipée ( l'essentiel) etat de propreté bien sauf pour la douche qui manifestement navait pas ete nettoyée
Stayed 1 night in Sep 2022
Response from Hotel Cardinal Rouen on Oct 19, 2022
Chère Mme Berezak-Lazarus, Nous apprécions le temps que vous avez consacré à partager votre expérience sur votre séjour au sein de notre hôtel. J'ai bien noté qu'il y a eu un manquement au niveau de la vérification de la propreté concernant votre salle de bain. Merci de me l'avoir notifié, ce qui nous permettra de ne pas reproduire cette erreur. Au plaisir de vous accueillir à nouveau parmi nous. Bien cordialement,Nathalie WaroquetDirectrice

6/10 Okay

Rainer

Stayed 1 night in Sep 2022

4/10 Poor

Patrick

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
A éviter
inaccessible en voiture. Parking trouvé à 10 minutes de marche avec les bagages. Aucune info à ce sujet malgré trois conversations téléphoniques auparavant. Accueil malaimable
Stayed 1 night in Aug 2022

8/10 Good

Bertrand

Stayed 1 night in Jul 2022

8/10 Good

Pascal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Jean-Luc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Andrian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Magali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022