Indoor pool, seasonal outdoor pool
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Reviews of Cosmopolitan Hotel & Wellness

4.5 out of 5
Cosmopolitan Hotel & Wellness
1-3 dobri nemirov, Ruse

Reviews

8.4

Very Good

Rating 10 - Excellent. 29 out of 61 reviews" "
Rating 8 - Good. 21 out of 61 reviews" "
Rating 6 - Okay. 4 out of 61 reviews" "
Rating 4 - Poor. 5 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Anwar

Business traveler
Liked: Property conditions & facilities, room comfort
Ok hotel for one night stay!
Booked the larger room (duplex type). Cleaning was not done. Difficult to heat the room. Breakfast (although a la carte) was very good. No parking underground. Parking directly in the street.
Stayed 1 night in Feb 2024

10/10 Excellent

Henrik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kery

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect stay 10/10
Hotel was immaculately clean staff very friendly location was perfect 10/10 I’d highly recommend & will definitely be returning
Stayed 3 nights in Sep 2023

6/10 Okay

Eugenia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location in downtown Ruse. Nice, we’ll-furnished and clean rooms. The staff was generally helpful and courteous. However, the property is aging and not as well maintained as I had hoped. In the height of summer, the air conditioning was not adjustable and the room was hot. Lastly, there was no dedicated parking, despite the hotel advertising “parking included” in the reservation.
Stayed 2 nights in Aug 2023

10/10 Excellent

Guinka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Snezhanka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location on the back of the main walking strip in Russe - Aleksanrovska Blvd and across the street from a small well manicured park with a kids playground and plenty of benches one can sit and enjoy the beautiful greenery and flowers. The suites are a good size with living room, separate bedroom in the loft space and 2 bathrooms. The air conditioning in the rooms worked well but the common areas of the hotel were not air conditioned and felt stuffy. The breakfast buffet was OK - limited fruit options, some cold cuts and a couple of hot foods- scrambled eggs, bacon and something else. My daughter enjoyed the French toast but it was only available on 1 of the 3 mornings we were there.
Stayed 3 nights in Jul 2023

10/10 Excellent

Marius

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very lovely place to stay. I only stay for two days . The personnel is very nice . I want to thanks to the very nice lady from the reception who found my car key that I have lost in front of the hotel.
Stayed 2 nights in May 2023

2/10 Terrible

Mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand that options in Ruse are limited, but I promise any other accommodation will be better than Cosmopolitan. We booked a suite and it was 27 degrees Celsius in the room when we got there. The AC did not work well enough to cool the room the whole stay. We slept on couches next to the windows because the rest of the suite was too hot. We ordered wine from room service and it was never delivered. After an hour I went down to the bar and the “bartender”(who was wearing gym shorts and a t-shirt) gave me only the bottle of wine. I had to use the bar key on the bar to open it myself, as well and get wine glasses to take back to the room. The room was large and impressive, but filthy. The carpet had stains all over. The windows were covered in dirt and cobwebs. When we moved the couch to the windows we found it disgusting underneath. Breakfast was a joke. There were cold, runny eggs and hot dogs, which was the only “hot” option. The vegetables were dried out. The wifi was the only impressive thing about this hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

Shari Scottie A

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and Good View
The room was spacious and cozy, the breakfast was excellent, and the staff were helpful. Overall we had a great experience. We would stay here again if we come to Russe.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Deyan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, all good
Nice hotel, nice room, good location, food from the restaurant was great.
Stayed 1 night in Nov 2021

10/10 Excellent

Tsveteslava

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Trayan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Bogdan, Sofia

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Great value! Stuff willing to help and friendly! Brand new interior clean and modern! Come on!They should not charge for pool!
Stayed 1 night in Jul 2020

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The front desk guy was super helpful and the food was fantastic. The SPA was great!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, spacious apartment, with stylish furnishings and very clean. Friendly and helpful staff. On the downside, (a) there was a lot of noise from the restaurant, late into the night, (b) Breakfast was mediocre, and (c) at the end we were charged more than posted prices. Pleasant stay overall.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was very amateur. Not happy staff,not smile.
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
The room booked had two issues, tv not working, room was very warm. When communicating with day clerk, she was not at all concerned, seemed like we were a nusance. She did move us to a smaller room than we booked. Tv and light did not work, it was a fuse. Wall plug in barhroom didnt work. Night clerk was very nice and really tried to help. The restaurant was wondetful, unexpected. Fresh food good selection. Since we were unhappy we checked out a day early, again day clerk said she was going to charge us, asked for manager, who wasnt there. Finally she called thd manager and gave us 15% off . If we didnt push she was not going to do what was right. One person could have changed that stay with a smile, an apology, and an accomodation. We would have tolerated the inconvenience.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Alin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at Cosmopolitan
Nice short stay, safe location, close to city center and near a little park. Rooms are ok and clean, staff was kind and helpful. Pool was warm and big enough. Restaurant very nice decorated, breakfast ok - for sure could be improved
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best in the town. enjoyed the spa and swimming. good food too.
Stayed 8 nights in Nov 2018

4/10 Poor

Aleksandar, Chicago

Disliked: Staff & service, property conditions & facilities, room comfort
What a joke...
Probably one of the worse hotels I have ever stayed! Rooms are extremely small, staff is not even close to being friendly, restaurant personal is horrible (had to wait 23 minutes for a soup and 14 minutes to get a check). Hard to imagine how any hotel in the world will put 4 stars when even 1 would be too much. My room was also crazy hot, because the air-conditioning in the entire hotel was turned off. Anyway, definitely not a place that I would stay again.
Stayed 5 nights in Oct 2018

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
Great hotel! Best in City however if you like a dark room there are no blackout blinds and the noise from the nightclub next door can be noisy at the weekend if you are a light sleeper. Buffet Breakfast good quality.
Stayed 3 nights in Sep 2018

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel close to central area. Staff very accommodating. Bed comfortable. Very clean. Would definitely stay again if we visited Ruse .
Stayed 3 nights in Sep 2018

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Antonio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura nel complesso molto carina abbastanza pulita sia la struttura che la camera ma di sicuro si può fare di meglio il copri letto era macchiato lo scarico della doccia intasato l ho sistemato io peccato la colazione perché mi è sembrata un po’ povera come buffet ma nel complesso decisamente bene ho visto di peggio ….molto comodo per il centro
Stayed 4 nights in Feb 2024

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y dispuesto a ayudarte, el hotel súper bien ubicado cerca de tiendas, restaurantes y del centro histórico de la ciudad.
Stayed 1 night in Sep 2023

10/10 Excellent

bilgin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Bastian Friedrich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Dominik

Stayed 2 nights in Nov 2022

8/10 Good

Christer

Business traveler
Liked: Cleanliness, staff & service, room comfort
Helt ok
Stayed 2 nights in Oct 2022

10/10 Excellent

pascal

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Run away
Run away! No heating during the night. Just cold win for air conditional and the staff don’t care… Have to sleep with my jacket and for sure no discount in the end!
Stayed 1 night in Oct 2021

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
La piscine ne fonctionnait pas. Le bac de la baignoire était de mauvaise qualité, car il s’enfonçait. Le petit déjeuner n étais pas très varié.
Stayed 1 night in May 2021

10/10 Excellent

Biuro Podrozy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Franziska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice hotel with outdoor pool.
Stayed 2 nights in Jul 2020

8/10 Good

ELENA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

CAROLINE

Liked: Cleanliness, property conditions & facilities, room comfort
Le personnel n’est pas très agréable D’ailleurs j’avais une voiture de location et pas de place pour se garer ! En fait on se gare dans la rue devant l’hotel Mais l’hotel n’a pas de places approprement réservées ...
Stayed 1 night in Aug 2019

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Chung Cheng

Liked: Property conditions & facilities, room comfort
房客使用spa區設備都要額外收費
1.早餐很差選擇很少 2.使用蒸氣室.游泳池都要額外收費 3.地點很好 4.wifi速度很快
Stayed 1 night in Aug 2019

10/10 Excellent

Serhii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

GINES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019