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Reviews of Hotel am Park

Hotel am Park
Austr.1, Rust, BW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 242 reviews" "
Rating 8 - Good. 91 out of 242 reviews" "
Rating 6 - Okay. 8 out of 242 reviews" "
Rating 4 - Poor. 3 out of 242 reviews" "
Rating 2 - Terrible. 1 out of 242 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is right across the street from Europa Park
Stayed 3 nights in Jun 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and convenient. No complaints!
Stayed 2 nights in May 2023

10/10 Excellent

Jamal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this hotel was probably closer to the park than any other hotel. And a lot of choice for food in the town rust.
Stayed 3 nights in Jul 2022
Response from sab on Sep 23, 2022
Thank you for your review, see you soon at the Hotel am Park!

10/10 Excellent

doron

Stayed 2 nights in Jul 2022
Response from sab on Jul 28, 2022
Danke für deine Bewertung. Bis bald im Hotel am Park!

10/10 Excellent

Cedric, Plainevaux

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to stop by at the hotel before going to Rulantica as they will give you a free parking voucher to exchange at the park. Obviously you don't have to pay the parking at Europa park either since you can leave your car at the hotel and walk 1 minute to get to the main entrance.
Stayed 2 nights in May 2022
Response from sab on May 10, 2022
Thank you for your review. We are pleased that you enjoyed your stay with us. See you soon at the Hotel am Park!

8/10 Good

Ivica

Stayed 1 night in Apr 2022

8/10 Good

Vish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you are going Europa Park
Stayed 2 nights in Apr 2022
Response from sav on Apr 12, 2022
Thank you for your review and see you soon at Hotel am Park

8/10 Good

RAWAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LFA
Excellent location and lovely staff
Stayed 2 nights in Dec 2021
Response from Hotel am Park team on Jan 4, 2022
Hello! Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to welcome you again soon to our hotel. Yours sincerely, Hotel am Park team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, great location for Europa Park. Good breakfast.
Stayed 1 night in Oct 2021
Response from Hotel am Park team on Oct 18, 2021
Hello! Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to welcome you again soon to our hotel. Yours sincerely, Hotel am Park team

10/10 Excellent

James

Stayed 3 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, reception staff is very welcomming, very close to the Park and a general good impression. Points that could, should be improved is the shower cabin that is wayyyy too small. Why so small? And the other point is: at the breakfast, we are not allowed to pick our own food! even the drinking things (juices, coffee, milk), the result is a overloaded staff that don't come to attend and always in a bad mood. All in all the hotel is a nice place to stay
Stayed 2 nights in Aug 2021
Response from Hotel am Park Team on Aug 18, 2021
Hello! Thank you for your feedback. We are pleases that you enjoyed your stay. We hope to welcome you again soon to our hotel. Yours sincerely, Hotel am Park team

10/10 Excellent

Ilaria

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome ❤️👍
Stayed 2 nights in Jul 2021
Response from Hotel am Park Team on Jul 29, 2021
Thank you for your feedback! Yours sincerely, Hotel am Park team

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit again!
We stayed in this hotel for 3 nights to visit Europa Park and the smaller park for kids called Funny World. The hotel rooms are a bit small but absolutely clean and the service was excellent and friendly. Its location to the park is unbeatable and there are also very nice restaurants in the area or neighboring towns.
Stayed 3 nights in Jul 2021
Response from sab on Jul 16, 2021
Thanks for your review!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was minutes from the park. The room was perfect for a family of four and very efficient.
Stayed 3 nights in Jul 2021

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Great Stay!!!
This was one of the nicest hotels I have stayed at. Highly recommend this hotel if you are going to Europa Park. Hotel is right across the street from the entrance. Will continue to stay here when we visit. Can't wait till next time.
Stayed 2 nights in Sep 2020
Response from sab on Sep 8, 2020
Thank you very much for your review. We hope to see you again soon!

10/10 Excellent

Meghan, Stuttgart, GE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Breakfast was fabulous! Everyone spoke English and vas very kind. Extremely close to Europa Park and the hotel provided a parking pass on day of check in so we saved money by not paying for parking at the park. Would definately stay again!
Stayed 1 night in Aug 2020
Response from sab on Sep 1, 2020
Thanks for your review. We are pleased that you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to Europa Park. Very helpful staff. Breakfast option very limited due to COVID. No restaurant except for a “street food fare” whose only option for hot food was pizza each night.
Stayed 5 nights in Jun 2020
Response from sab on Jul 2, 2020
Thank you, for your good rating!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from sab on Jul 1, 2020
Vielen Dank für hre gute Bewertung!

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for europa park.
Excellent choice for europa park visitors. Walk across the street from the hotel and you are in the park entrance. The hotel also has an included breakfast which was adequate. I was a late evening arrival so when I arrived I did as instructed, entered a code into a box. Which produced me with a metal key attached to a wooden tag. Like something out of a Harry Potter movie. So the hotel doesn't have modern plastic room keys. Not a problem for me, just thought I'd mention it. Room was quiet and ac worked good. The one desk clerk I interacted with spoke English which was helpful. Overall it was a fine stay and I have no complaints.will stay again as I definitely want to visit europa park again someday.
Stayed 2 nights in Jun 2019
Response from Stefanie on Jul 3, 2019
Thank you, for your rating!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very good staff and room good location neat europe parc
Stayed 2 nights in May 2019
Response from Hotel-Team on May 13, 2019
Many thanks we are very happy.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a visit to Europa-Park
Great service .. great location .. (could not be better to access the parc) .. only one thing was the inconfortable and quirky bed (room 105)
Stayed 1 night in May 2019
Response from Hotel-Team on May 9, 2019
Thank you we will direktly check this.

4/10 Poor

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location across from Europa Park, no WiFi
Checkin was easy, but the maid was cleaning the room when we went to go in it. We had to wait 20 minutes for her to be done. We booked the room months ago, but were given a room right next to the elevator and stairs so it was extremely noisy. The hotel advertises free WiFi, yet the entire hotel did not have any WiFi at all. When we brought it up to the clerk, she just said sorry, not sure what’s wrong. We would’ve booked another hotel had we known there was no WiFi since it was important to use for work. We were never offered a partial refund.
Stayed 2 nights in Apr 2019
Response from Hotel Team on May 2, 2019
s you can see, your comment is a great help for the further development and improvement of our hotel. We would like to thank you once again for taking the time to do this. We are sorry but we were affected by a system failure of the provider, it was worked with high pressure that the failed network could be restored. We would like to welcome you again soon as a guest, so that you can personally convince yourself of our progress.

8/10 Good

Anne-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Hotel Team on Jun 13, 2019
Herzlichen Dank Anne-Claude das sie sich die Zeit genommen und uns bewertet haben.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wie immer sehr zufrieden
Das Zimmer ist sehr schön und sauber. Wir hatten eines im Haus C. Zum Haupteingang vom Europapark sind es 2min zu Fuss. Das Frühstück ist gut, gibt eine kleine aber gute Auswahl. Keine Selbstbedienung, wird alles vom Personal gebracht, manchmal Verständigungs Probleme aber ansonsten freundliches Personal. Hoffe die Preise steigen nicht alle Jahre, ansonsten können wir nächstesmal ein Hotel IM Park, anstatt AM Park buchen.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities
Très bien

10/10 Excellent

Edgar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Jean-Pascal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel
Hôtel hyper pratique vu la proximité avec Europa-Park, parking à disposition, personnel à l’écoute et efficace.
Stayed 3 nights in Apr 2023

8/10 Good

Sebastien

Stayed 2 nights in Oct 2022

10/10 Excellent

Detlef

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gegenüberliegend zum Europapark ! Zimmer sind geräumig und nett eingerichtet. Frühstücksangebot top, Tischbedienung. Personal zuvorkommend. Uns hat es dort gut gefallen.
Stayed 3 nights in Sep 2022

8/10 Good

Stefan Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Lage für Europa Park
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2022
Response from sab on Sep 23, 2022
Thank you for your review, see you soon at the Hotel am Park!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel à 2 pas d'Europa Park
très bon hôtel aussi bien au niveau de l'établissement que par le service. Petit-déjeuner servi à table avec une équipe accueillante. Très bon établissement.
Stayed 1 night in Aug 2022
Response from sab on Sep 23, 2022
Merci pour votre avis, à bientôt à l'Hôtel am Park !

10/10 Excellent

rekha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from sab on Sep 23, 2022
Thank you for your review, see you soon at the Hotel am Park!

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt sted
Dejligt sted med gratis parkering. Meget tæt på Europa park. Man kan gå på to min.
Stayed 2 nights in Jul 2022
Response from sab on Sep 23, 2022
Thank you for your review, see you soon at the Hotel am Park!

6/10 Okay

Anne-Lise

Traveled with family
Liked: Property conditions & facilities, room comfort
Moderne mais trop, service ménage une catastrophe
Moderne mais parfois trop des caméras mêmes dans les salles de déjeuner. Plus de restaurant le soir vraiment dommage d'avoir agrandit pour supprimer le restaurant j'ai dut aller à pieds heureusement il ne pleuvait pas dans le village pour en trouver un. Le service ménage une catastrophe personne ne parle ni français , ni allemand, ni anglais et sol sale couvertures et jouets de mon chien noirs à la fin de mon séjour. Déjeuner on vous sert à table pas de buffet compliqué franchement je préférait l'ancien Am Park plus familiale.
Stayed 2 nights in Jul 2022
Response from sav on Jul 28, 2022
Merci pour votre avis ! Les caméras dans les chambres sont pour la sécurité de tous ! Heureusement, notre restaurant est maintenant fermé, qui devrait le servir. Les cuisiniers et les serveurs ne sont plus faciles à trouver. Nous sommes si centraux que les restaurants sont accessibles à pied ! Nous sommes satisfaits de notre personnel de nettoyage, certains d'entre eux parlent également anglais et allemand ! Nos employés à la réception sont également responsables des réclamations !

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles Top. Uns hat es gut gefallen. Alle sehr freundlich. Wir gehen bestimmt wieder.
Stayed 3 nights in Jul 2022
Response from sab on Jul 28, 2022
Liebe Karin, vielen Dank für deine gute Bewertung. Bis bald im Hotel am Park!

8/10 Good

Bader

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from sab on Jul 15, 2022
Danke und bis bald im Hotel am Park!

8/10 Good

E.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from sab on Jul 5, 2022
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from sab on Jul 4, 2022
Vielen Dank für deine Bewertung!

10/10 Excellent

Dennis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren im Neubau untergebracht, dort alles wunderbar! Schick, sauber und ruhig... Besonders bemerkenswert ist der Fußweg zum EuropaPark mit 1 Minute! Alles TOP!
Stayed 3 nights in Jun 2022
Response from sav on Jun 30, 2022
Danke für deine ute Bewertung. Bis bald im Hotel am Park!

10/10 Excellent

Aykut

Stayed 1 night in Jun 2022

8/10 Good

Christoph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft
Stayed 1 night in Jun 2022
Response from sab on Jun 30, 2022
Vielen Dank für deine gute Bewertung.

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from sab on Jun 30, 2022
Vielen Danl für deine Beweretung! Bis bald im Hotel am Park!

8/10 Good

Manuel

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Das Frühstücksbuffet ist der Hammer! Die Gastfreundlichkeit, Parkmöglichkeiten und die Nähe zum Freizeitpark sind super! 👍👍👍 Sauberkeit im Hotelzimmer hätte besser sein können. Insbesondere Badezimmer. 👎 Im Allgemeinen ein toller Aufenthalt!
Stayed 1 night in Jun 2022
Response from sab on Jun 22, 2022
Lieber Manuel, vielen Dank für deine Bewertung. Bis bald im Hotel am Park!

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service
Alles OK, Bilder leider nicht korrekt!!!
Insgesamt sehr gut, vor allem Frühstück perfekter Service. Leider sind die Bilder in der Beschreibung nicht korrekt, da wir von einem extra Zimmer für die Kinder ausgegangen sind und wir hier alle in einem Raum waren --> die Teeny´s waren unzufrieden...
Stayed 2 nights in Jun 2022
Response from sav on Jun 22, 2022
Lieber Christian, vielen Dank für deine gute Bewertung. Wir haben atsächsich wenige dieser Zimmer mit seperaten Schlafzimmern. Bei Anfrage un Verfügbarkeit halten wir diese gern bereit!

10/10 Excellent

Noah

Stayed 1 night in Jun 2022