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Reviews of NH Collection Salzburg City

4 out of 5
NH Collection Salzburg City
Franz-Josef-Str. 26, Salzburg, Salzburg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 164 out of 242 reviews" "
Rating 8 - Good. 58 out of 242 reviews" "
Rating 6 - Okay. 11 out of 242 reviews" "
Rating 4 - Poor. 5 out of 242 reviews" "
Rating 2 - Terrible. 4 out of 242 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very helpful and friendly staff. Close to everything, would definitely stay again!
Stayed 6 nights in Apr 2024

8/10 Good

Chaiprasit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property up to a standard of NH Collection hotels. Clean and cozy. We got rooms on 1st floor which were newly renovated. Modern and comfortable but no view and quite noisy when people walked pass.
Stayed 1 night in Apr 2024
Response from Astrid R., Guest Relations on Apr 27, 2024
Dear Chaiprasit,thank you very much for taking the time to share your experience about your stay with us.Our aim is to ensure that our guests have a pleasant stay in Salzburg. Thank you for the words of praise about our comfortable rooms.It is a great honor for us to offer you a room on a higher floor during your next visit to Salzburg.

10/10 Excellent

Tanya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for a family of 4 for 2 nights, the breakfast was really good, staff was friendly, would stay again.
Stayed 2 nights in Apr 2024
Response from Astrid R., Guest Relations on Apr 18, 2024
Dear Tanya,we would like sincerely thank you for taking the time to share your experience about your stay with us.We are delighted that you enjoyed your time with us in Salzburg with your family and thank you for the kind words about our good breakfast and our friendly staff.We would like thank you for your staying with us. We truly hope to welcome you again at your next visit in Salzburg.

10/10 Excellent

Iris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room presentation was great Breakfast Girls C,S,and S were great and the Girl at the abar thanks for the warm milk and chocolate picture perfect preparation. On our third country and four hotel You are number one. aaThanks
Stayed 2 nights in Apr 2024
Response from Astrid R., Guest Relations on Apr 18, 2024
Dear Iris,on behalf of the entire team, we would like sincerely thank you for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed our room and our service staff. We are delighted that we were able to provide you with the extraordinary experience that we aim for.It would be a honor to welcome you again at your next visit in Salzburg.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Salzburg is so conveniently located to everything. Hotel is clean. Staff are very kind, gracious & helpful. Breakfast Buffet is top notch. I highly, highly recommend this Hotel. We will surely be back.
Stayed 3 nights in Mar 2024
Response from Svenja A., Guest Relations on Mar 24, 2024
Dear Maria,Your review is a true delight to read. Thank you for taking the time to share your experience of your recent stay at NH Collection Salzburg City.Reading that you would recommend our hotel is definitely one of the biggest rewards to our efforts and a compliment to our team. I will make sure to share your review with them.Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. With kind regards from Salzburg,

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated and wonderfully decorated. Would highly recommend. Only slight negative was the bed which was a tad hard-of course, this is a personal opinion. Regardless, I would absolutely recommend because of how walkable it is to everything!
Stayed 4 nights in Dec 2023
Response from Svenja A., Guest Relations on Mar 15, 2024
Dear Jade,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.To receive such a high rating and a recommendation is truly a reward to all the efforts of the team to ensure all our guests receive an Extraordinary Experience. I am pleased to read that you enjoyed our decoration and the location of our hotel in walking distance to everything. It was our pleasure to welcome you to our hotel and we hope to do so again in the near future!With kind regards from Salzburg,

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean hotel, and walkable to many attractions. The staff is pretty nice and helpful.
Stayed 1 night in Mar 2024
Response from Astrid R., Guest Relations on Mar 11, 2024
Dear Maggie,we would like sincerely thank you for taking the time to share your experience about your stay with us.We are pleased that you enjoyed your time in Salzburg and that we have been able to assist in making it special.Thank you for your kind words about our nice and helpful staff and our clean hotel with the walkable to many attractions. It was a pleasure to welcome you to our hotel and we look forward to hosting you again as our guest on your next visit to Salzburg.

10/10 Excellent

Marianella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Andy Le

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean. Great breakfast with vegan options and very helpful staff. Good location too.
Stayed 3 nights in Feb 2024
Response from Svenja A., Guest Relations on Feb 23, 2024
Dear Andy Le,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.It is a pleasure to read that you liked the location of our hotel and that you could enjoy the breakfast that we offer. Thank you also very much for your kind words about our staff. We will certainly share your compliment with the entire team. It would be an honor to welcome you back again in the near future.Kindest regards from Salzburg,

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff ate very friendly
Stayed 3 nights in Feb 2024
Response from Astrid R., Guest Relations on Feb 7, 2024
Dear Lucy,we would like to thank you for taking the time to share your experience with us.The entire team strives to provide the best experience possible and we are pleased to see that this reflects in our rating. We would like to thank you for your kind words about our friendly staff and for staying with us.The next time you will be in Salzburg, we would be pleased to welcome you again.

8/10 Good

Suzanne

Stayed 2 nights in Feb 2024

10/10 Excellent

Hector

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, comfortable and staff is very courteous!!
Stayed 3 nights in Jan 2024
Response from Astrid R., Guest Relations on Jan 30, 2024
Dear Hector,thank you very much for taking the time to share your experience with us.Thank you very much for your wonderful compliment for our hotel and the appreciative words for our staff. We strive to offer our guests the best possible service and are delighted that we have succeeded in doing so.It will be a great pleasure for us to welcome you again as our guest on your next visit to Salzburg.

8/10 Good

Rasna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location, staff and room
Stayed one night, very helpful accommodating staff. Hotel was very centrally located, we could walk to most sites. Room was modern, well furnished and beds were very comfortable.
Stayed 1 night in Jan 2024
Response from Svenja A., Guest Relations on Jan 27, 2024
Dear Rasna,What a delightful review to read! Thank you very much for taking the time to share your experience about staying at NH Collection Salzburg City.The team and I are pleased to read that you appreciated your time in our hotel and in Salzburg. I see that you enjoyed the sightseeing and our modern rooms with its comfortable beds. Furthermore, I would like to thank you for your kind words about our staff and I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards from Salzburg,

8/10 Good

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Liked it.
Stayed 2 nights in Jan 2024
Response from Astrid R., Guest Relations on Jan 26, 2024
Dear Jan,thank you for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed your good stay and that you liked our hotel. We are delighted that we were able to provide you with the wonderful experience that we aim for.It would be honored to welcome you again as our guest on your next visit to Salzburg.

10/10 Excellent

Roberto, Davie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was excellent. The hotel was clean, had nice staff, was walkable, and had parking. The only thing I didn't like much was the bed quality. Just with the touch of your hand, you can feel the springs inside the mattress. A hotel like this should invest in a better quality room mattress.
Stayed 2 nights in Jan 2024
Response from Svenja A., Guest Relations on Jan 11, 2024
Dear Roberto,Thank you very much for taking the time to rate NH Collection Salzburg City.I am grateful for your positive comments regarding our Hotel and the parking, that we offer. Thank you for your kind words about our staff and we will share your compliments with the entire team. The service of our hotel includes aiming for an Extraordinary Experience for all our guests and it is a pleasure to see that we were able to do so during your stay. But nevertheless, we regret to read that the mattress did not fully meet your requirements.It was our pleasure to welcome you to our hotel.Kind regards from Salzburg,

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was fantastic, service great and in a great central location, the best breakfast we’ve ever had in a hotel!
Stayed 1 night in Jan 2024
Response from Svenja A., Guest Relations on Jan 11, 2024
Dear Craig,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Salzburg City. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards from Salzburg,

4/10 Poor

Mark

Liked: Cleanliness, room comfort
Bait and switch
Hotel is.... Ok. Rooms shown are much nicer than they are. Parking is 28 euros which they don't tell you until you check out. Feels a bit bait and switch with the esthetic
Stayed 1 night in Dec 2023
Response from Astrid R., Guest Relations on Jan 15, 2024
Dear Mark,thank you for taking the time to share your experiences with us.Since quality and service are very important to us, we thank you for your constructive criticism. We will train our staff even more intensively to provide you with all relevant information at check in. We feel very sorry not to have met your taste of our rooms.We would be delighted if we could personally convince you of our improvements on your next visit to Salzburg.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Salzburg Hotel
Very nice hotel within walking distance of everything. Service was good and the amenities were what you would expect.
Stayed 3 nights in Dec 2023
Response from Svenja A., Guest Relations on Dec 21, 2023
Dear Guest,On behalf of the entire team, I would like to sincerely thank you for your rating of your recent stay at NH Collection Salzburg City.Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. Kind regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Clean hotel, easy walking distance, rubbish aircon
A day or two before, you can reserve a particular room or they can select one for you. I chose a room, making sure that it met our requirements, only to be told when we got there that they were putting us in another room, on a different floor, on the other side of the building. The air con didn't work, so with it being cold outside and the heating cranked up in the hotel, the room was unbearably warm at times. It was however clean, and within short distance of the main part of Salzburg.,
Stayed 3 nights in Dec 2023
Response from Astrid R., Guest Relations on Dec 25, 2023
Dear Daniel,thank you for taking the time to share your experience with us.We would like to formally apologize for the inconvenience may have caused during your stay with us. We are delighted to take into account all the wishes of our guests and try to implement this depending on the booking situation. We are very pleased that the location and the clearness of our hotel have spoken to your needs.We hope to be able to spoil you with another room of your choice on your next visit to Salzburg.

2/10 Terrible

Alyce

Stayed 2 nights in Nov 2023

6/10 Okay

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was burning up. At least 90 degrees F inside. Asked staff how to make it tolerable able and they said there’s nothing to do. We sweated all night long. It was not a pleasant stay. Glad we were only there one night or would have been finding another hotel
Stayed 1 night in Dec 2023
Response from Svenja A., Guest Relations on Dec 21, 2023
Dear Josh,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day. We regret to read that your experience was not as positive as we would have liked to read. We understand from your review that you were not satisfied with the temperature in your room. During the winter time the air condition can be switched off so that it no longer heats. Thank you for bringing the situation to our attention. I would like to offer my apologies for these unfortunate experiences and I would like to inform you that I contacted the departments involved, in order to prevent this in future and to explain our guests more detailed how to regulate the air condition. Kind regards from Salzburg and we wish you a wonderful Christmas time.

10/10 Excellent

Sandra Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel. Service was great. Breakfast was wonderful. Bar area great for a drink at the end of the day. Convenient for all the sites and a short drive to the airport. I would stay here again.
Stayed 2 nights in Dec 2023
Response from Svenja A., Guest Relations on Dec 21, 2023
Dear Sandra Ann, Your review is a true delight to read. Thank you for taking the time to share your experience of your recent stay at NH Collection Salzburg City.Reading that you would like to return is definitely one of the biggest rewards to our efforts and a compliment to our team. I will make sure to share your review with them.Thank you for your kind words and for choosing to stay with us during your time in Salzburg. We would be delighted to welcome you again in the nearby future. Kind regards and merry Christmas for you and your family,

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Hotel Salzburg is a reasonable size hotel with a lovely lobby bar. It is a short walk from the Christmas markets. Many restaurants around the area.
Stayed 5 nights in Dec 2023
Response from Svenja A., Guest Relations on Dec 21, 2023
Dear Carol,What a wonderful rating! Thank you very much for taking the time to rate NH Collection Salzburg City on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards from Salzburg and a wonderful Christmas time for you and your family,

10/10 Excellent

Ingrid

Stayed 2 nights in Dec 2023

10/10 Excellent

lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100/10 hospitality
The staff at this hotel are unmatched. I travel all over Europe for business and I’ve never felt so special as a guest at a hotel in my life. When I arrived the airline had lost my luggage, it was a complete nightmare. From the start Emilee was so kind to me. She worked with me to accommodate my stay as my flight was delayed and I missed the first night. Then when I got to the hotel, it was all hands on deck trying to get my luggage back. I’ve never seen any staff at any hotel genuinely care about me or my belongings. Emilee definitely stands out from the crowd with her exceptional hospitality and Nicole was so sweet, literally offering me her own personal socks as I had none with blisters on my feet. Emilee spent extra time working with Hotels.com to rearrange my stay but keeping it at the same price (which took her over an hour on the phone) and was helping me get reimbursed for my lost luggage. When I come back to Salzburg there is not doubt where I will be staying again. Thank you to all the NH staff but especially Emilee and Nicole. A tribute that started off as a nightmare ended up being a dream stay. From the bottom of my heart, thank you!
Stayed 3 nights in Dec 2023
Response from Svenja A., Guest Relations on Dec 21, 2023
Dear lauren,First of all, I would like to thank you for rating NH Collection Salzburg City on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can stay assured that your high rating will be shared with them. We hope that you arrived home safely. We would be honored to welcome you back again in the near future!Kind regards from Salzburg and a wonderful Christmas time for you and your family,

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We flew into Munich during the great December blizzard of 2023, with plans to take the train the next day to Salzburg and check into this hotel. However, all public transportation was shut down. Repeated efforts by my wife and I to contact the hotel to explain our unavoidable absence and search for solutions were met with total silence. Most annoying.
Stayed 1 night in Dec 2023
Response from Svenja A., Guest Relations on Dec 15, 2023
Dear John,Thank you very much for sending us your review. We are sorry for the inconveniences you had during your journey and that you were not able to travel to Salzburg. We apologize that you could not reach anyone by phone. When it is busy at the reception and you could not reach us by phone you can always send us an E-mail as well. Since you made the reservation with an agency our recommendation would also be to get in contact with them directly as well. We hope that you arrived home safely. Best regards from Salzburg,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect City Centre Stay
Perfect city centre stay for 2 nights, close enough to everything and had a great hotel bar for a nightcap. All the staff we met, reception, ladies that ran the bar, breakfast staff, were friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Svenja A., Guest Relations on Dec 21, 2023
Dear David,Thank you for taking the time to share your experience at NH Collection Salzburg City! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards from Salzburg and a wonderful Christmas time for you and your family,

10/10 Excellent

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and the location is great.
Stayed 1 night in Nov 2023
Response from Svenja A., Guest Relations on Dec 3, 2023
Dear Tatiana,First and foremost, thank you for your wonderful review! It is a pleasure to read that you appreciated your time in our hotel and in Salzburg.It would be an honor to welcome you back again in the near future.Kindest regards from Salzburg,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable and close to everything. Front desk was super helpful.
Stayed 2 nights in Nov 2023
Response from Svenja A., Guest Relations on Dec 3, 2023
Dear Mark ,What a wonderful review! I would like to sincerely thank you for taking the time to share your experience with us.The team and I are pleased to read that you appreciated your time in our hotel and in Salzburg. It is a pleasure to hear that we were able to make every moment in our hotel a memorable one.Thank you again for your kind words about our staff and we will share your compliment with the entire team. It would be an honor to welcome you back again!Kind regards from Salzburg.

8/10 Good

Anne

Stayed 2 nights in Nov 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is away from a lot of the busy streets, but still very close to lots of tourist attractions, and has a lovely restaurants not too far away. The staff is very helpful and knowledgeable. It really felt like a great find.
Stayed 5 nights in Oct 2023
Response from Svenja A., Guest Relations on Nov 18, 2023
Dear Kathleen,What a delightful review to read! Thank you for sharing your experience of your recent stay at NH Collection Salzburg City.The team and I are pleased to read that you appreciated your time in our hotel and in Salzburg. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards from Salzburg,

10/10 Excellent

Jen Nee

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was very helpful
Stayed 3 nights in Oct 2023
Response from Astrid R., Guest Relations on Nov 7, 2023
Dear Valerie,thank you so much for taking the time to share your experience about your stay with us.We are delighted to read that our very helpful staff and the great locations made your stay in Salzburg so wonderful. We are pleased that our efforts to meet your expectations have been successful. It would be a honor to welcome you again at your next visit in Salzburg.

10/10 Excellent

Andrew, Fleet

Liked: Cleanliness, staff & service, property conditions & facilities
Large spacious rooms with contemporary decoration. Very comfortable bed. Air-conditioning was poor though so had to sleep with the window open, which made it noisy. Otherwise, excellent.
Stayed 3 nights in Oct 2023
Response from Astrid R., Guest Relations on Nov 6, 2023
Dear Andrew,we would like to sincerely thank you very much for taking the time to share your experience with us.It was a pleasure to read how much you enjoyed our modern room and our comfortable bed. We are delighted that we were able to provide you with the wonderful experience that we aim for. We would like to apologize for the inadequate air conditioning. Our maintenance team will be happy to help you if you have any difficulties.We would be honored to welcome you again at your next visit in Salzburg.

10/10 Excellent

Phillip

Stayed 1 night in Oct 2023

8/10 Good

Gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel walkable to many attractions. Staff is friendly and room was remodeled nicely.
Stayed 2 nights in Oct 2023
Response from Astrid R., Guest Relations on Oct 29, 2023
Dear Gene,Thank you for taking the time to writing such a wonderful review.It is very gratifying that you enjoyed your stay in Salzburg and we are grateful to have been part of this experience. We would like to thank you for your compliments about our friendly staff and our hotel.The next time you are in Salzburg, we very much hope that we will be able to welcome you as our guest again.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Salzburg
Birthday stay in Salzburg in this perfectly positioned hotel. Staff were super friendly and absolutely excellent, nothing was too much trouble and they made my birthday very special. I would definitely recommend this hotel
Stayed 2 nights in Oct 2023
Response from Astrid R., Guest Relations on Oct 30, 2023
Dear Darren,we would like to sincerely thank you for taking the time to share your experience with us.The entire team strives to provide the best experience possible and we are pleased to see that this reflects in your rating. We would like to thank you for your amazing compliment to our staff and our hotel and we are very delighted to have made you an unforgettable experience for your birthday.It was a honor for us to be able to take special care of you as our guests in Salzburg. We are delighted to welcome you again on your next visit to Salzburg.

6/10 Okay

Verified traveler

Traveled with family
Stayed 3 nights in Oct 2023

10/10 Excellent

Dale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and lovely staff.
The hotel is in a fantastic location, but it is also very quiet. We were able to choose our room, check in early and they even put the Grand Prix on for us in the bar when we couldn’t find anywhere showing it. We also liked the option to not get your room cleaned in exchange for a drink at the bar. I would absolutely recommend NH and I will definitely stay again.
Stayed 2 nights in Oct 2023
Response from Astrid R., Guest Relations on Oct 27, 2023
Dear Ayesha,Thank you so much for this incredible review. We are pleased that you have had such a positive experience with us.Our guests are very dear to us and we are delighted to be able to give you an unforgettable stay in Salzburg by pursuing our favorite pastime, making guests happy.It is a special honor for us to welcome you again as a guest on your next visit to Salzburg.

8/10 Good

Asaf

Stayed 5 nights in Sep 2023

8/10 Good

Jorge A. Garcia, San Pedro Garza Garcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive, especially the Hotel Manager. Excellent customer service orientation
Stayed 1 night in Oct 2023
Response from Astrid R., Guest Relations on Oct 29, 2023
Dear Jorge A. Garcia,on behalf of the entire team, we would like to sincerely thank you for taking the time to share your experience with us.What a wonderful compliment for our entire team. We feel very proud by your kind words. The entire team strives to provide the best experience possible and we are pleased to see that this reflects in your review.It was our pleasure to welcome you to our hotel and we hope to do so again by your next visit in Salzburg.

10/10 Excellent

Mr A C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard of accommodation as expected
Stayed 3 nights in Oct 2023
Response from Astrid R., Guest Relations on Oct 22, 2023
Dear Mr A C,We would like to sincerely thank you for taking the time to share your experience with us.Such a nice review is a beautiful compliment. The entire team strives to provide the best experience possible and we are pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. It is a great pleasure for us to welcome you again as a guest on your next visit to Salzburg.

10/10 Excellent

Irina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Special thanks to Nicole for been very professional and very helpful. Service is very good. Definitely will recommend to our friends.
Stayed 3 nights in Oct 2023
Response from Astrid R., Guest Relations on Oct 8, 2023
Dear Irina,Thank you very much for this incredible review! We are delighted to read that yoz had such a positive experience.We thank you very much for your appreciative words which we will delightedly pass on to our staff and we are pleased that you had a nice stay with us. It is a great pleasure for us to welcome you and your friends as our guests by your next visit in Salzburg.

8/10 Good

Rafael, Santa Tecla

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The breakfast was very good. Location is premium and hotel staff are friendly. Cleanliness was horrible though, although they "cleaned" the room, they only changed the towels.
Stayed 4 nights in Sep 2023
Response from Astrid R., Guest Relations on Oct 8, 2023
Dear Rafael,Thank you for taking the time to share your experiences with us. It is a pleasure to read your appreciative words about the breakfast, our staff and the location of our hotel. We would like to apologize very much to you that your room was not cleaned according to our standards, we have informed our housekeeping manager who has taken immediate action. It would be our great honor to welcome you again as a guest on your next visit to Salzburg and to inform you about our quality improvement.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

faye

Liked: Property conditions & facilities
Great location with lots of eating options around. Room cleaning service not very thorough do. Facial tissues not replenished when empty, fork or spoons not washed and placed back to its original space after daily use.
Stayed 3 nights in Sep 2023
Response from Astrid R., Guest Relations on Oct 22, 2023
Dear faye,thank you for taking the time to share your experience about your stay with us.It is a pleasure to read that you enjoyed the great location and the great selection of nearby restaurants. We would like to apologize for any inconvenience caused by the lack of thorough cleaning of your room. We are already working with our houskeeping on training measures.It is a great honor for us to welcome you again as our guest during your next visit to Salzburg.

8/10 Good

Sylvia

Traveled with group
Liked: Cleanliness, property conditions & facilities
area of property was great checkin was not good since they lost one room i booked
Stayed 2 nights in Sep 2023
Response from Astrid R., Guest Relations on Oct 29, 2023
Dear Sylvia,we would like to thank you for taking the time to share your impressions about your stay.We would like to apologize for any inconvenience caused at the check-in to due reservation problems in the system. We are very pleased to read that you enjoyed your stay with us and that you liked the location of our hotel.We are very delighted to welcome you again as our guest on your next visit to Salzburg.