10/10 Excellent
Olivia
Apr 13, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was absolutely fantastic. And that’s coming from a person who actually had a hiccup at the hotel. I tried ordering room service via the TV since I arrived late & most of the restaurants were already closed or closing but my food never came. I called the front desk but I guess the receptionist never relayed the message about my food because some of the hotel team showed up at my room door. I explained to them that I was waiting for my food. 20 mins later, another staff member showed up with a menu & stated he was going to ask the chef if he can whip something up. 20 mins after that (already midnight), he comes back explaining that the kitchen closes at 11. Mind you, my original order was placed around 10:20-10:30. I was a bit upset & yes, maybe a should shave a star off but the night manager showed up again, sincerely apologized & gave me a bowl of fruit to hold me over until the morning. Other than that, the hotel is absolutely fantastic - great customer service, beautiful decor & great fitness facility. This still made it to my top 5 hotels list (and mind you, I travel a lot).
Olivia
Stayed 2 nights in Apr 2024