Outdoor pool, sun loungers
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Reviews of Best Western Boerne Inn & Suites

2.5 out of 5
Best Western Boerne Inn & Suites
36756 I 10 Johns Rd, Boerne, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 449 out of 950 reviews" "
Rating 8 - Good. 282 out of 950 reviews" "
Rating 6 - Okay. 109 out of 950 reviews" "
Rating 4 - Poor. 67 out of 950 reviews" "
Rating 2 - Terrible. 43 out of 950 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 1 night in Apr 2024
Response from Tony on May 13, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that our staff provided the level of service you expect and deserve. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

Palmira, Round Rock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility nice clean and comfortable.
Stayed 1 night in May 2024
Response from Tony on May 6, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

Terry, Chapel Hill

Stayed 1 night in Apr 2024
Response from Tony on May 13, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
no restaurants near by
Stayed 1 night in Apr 2024
Response from Tony on Apr 30, 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon. Sincerely,Tony H.General Manager

8/10 Good

Patricia

Traveled with family
The staff was friendly and professional. The door to my room & the bathroom door need to be rehung as they are not flush
Stayed 3 nights in Apr 2024
Response from Tony on Apr 16, 2024
Thank you for providing feedback on your stay with us. We will have our maintenance department repair the doors you noted. We hope to see you again.Sincerely,Tony H.General Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities
Needs some updates, but was clean.
Stayed 1 night in Apr 2024
Response from Tony on Apr 14, 2024
Thank you for providing feedback on your stay with us. We are in the process this year of improving our product to better meet the needs of our guests. We hope you will come back soon.Sincerely,Tony H.General Manager

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confidently located off the Interstate
Stayed 1 night in Apr 2024
Response from Tony on Apr 12, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely,Tony H General Manager

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
I liked breakfast, though I wish there were more fruit options
Stayed 2 nights in Mar 2024
Response from Tony on Apr 1, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 Okay

Hugo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was not clean and the EV charge didn’t work
Stayed 2 nights in Mar 2024
Response from Tony on Mar 26, 2024
Thank you for your feedback. We apologize for the issue you encountered with the EV charger. Also, we are sorry our cleanliness was not up to standards and we will review our cleaning processes.Sincerely,Tony H.General Manager

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Clean room and breakfast area, good amenities!
Stayed 1 night in Mar 2024
Response from Tony on Mar 26, 2024
Thank you for your feedback. We are pleased that your stay was pleasant and that we provided the service you expected. We hope to see you again soon.Sincerely,Tony H.General Manager

6/10 Okay

Karol

Traveled with partner
Disliked: Staff & service, amenities
Breakfast was not stocked. 7:45 AM and the eggs and yogurt were gone and never replaced. Manager was rude about it
Stayed 1 night in Mar 2024
Response from Tony on Mar 21, 2024
I sincerely apologize that our breakfast was not stocked at the level we expect and you deserve. We will ensure we do a better job in the future.Sincerely,Tony H.General Manager

10/10 Excellent

Christoher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and accommodating
Stayed 1 night in Mar 2024
Response from Tony on Mar 18, 2024
We appreciate your comments and rating. Our staff works hard to ensure every guest has an enjoyable stay.We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony on Mar 21, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 Good

Elda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, Free breakfast was kept clean tables, food area. Would stop here again
Stayed 1 night in Feb 2024
Response from Tony on Feb 23, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

Don

Stayed 1 night in Feb 2024
Response from Tony on Mar 21, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

10/10 Excellent

Gloria, pacoima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms very clean. Staff was courteous and efficient. Breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Tony on Feb 23, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that you were able to enjoy our breakfast. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay on the Way
Convenient place to stay when in the San Antonio area or passing through like we were.
Stayed 1 night in Feb 2024
Response from Tony on Feb 8, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

Bob

We had a short stay. Our dog had an appointment with a veterinarian specialist early and we didn’t want to drive in the early AM, potentially facing heavy traffic. The Best Western was perfect. Extremely clean. Free continental breakfast. No complaints.
Stayed 1 night in Feb 2024
Response from Tony on Feb 8, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

8/10 Good

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The accommodations and staff were good, as I've found all Best Westerns to be. However, the shower water was not not enough. Also, the bathroom's light is combined with a powerful air vent that is very loud. You can't turn on the bathroom light without the noise disturbing others sleeping in the room.
Stayed 1 night in Feb 2024
Response from Tony on Feb 5, 2024
Thank you for providing feedback on your stay with us. We sincerely apologize for the issues you encountered and our maintenance staff will take corrective action. We hope you will visit us again soon.Sincerely,Tony H.General Manager

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tony on Feb 23, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff
Great stay with exceptional staff
Stayed 2 nights in Jan 2024
Response from Tony on Jan 30, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 Poor

Lacey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"NOT THE BEST" Best Western Regrets
I expected more than this hotel offers...thats what the woman at the check in counter told me. I expected a desk that wouldn't fall on me because one of the legs came out from underneath it while I was working I almost ruined my work computer that way then I expected a bed that was made not halfway made and then when I sat on the bed the mattress Springs were so sharp that it hit my sciatic nerve so I decided not to bed for me. Then I realized the room wasn't getting cool even though it's winter time it was a warmer day and it was very stuffy and it smelled similar to cat piss in there so I asked if I could maybe get a room with a better air conditioner and possibly better bed he told me that the beds all come from the same place the same age and that the room she's going to move me into might have a better AC it was far hotter. It didn't work any better only worse. The bathroom tub won't drain no matter how hard I tried to get it to drain and the hot water stays hot maybe 20 minutes good for most and I'd have to say just the overall cleanliness of the building and its age and I didn't even attempt breakfast I would never stay here again or advise anyone else to
Stayed 1 night in Jan 2024
Response from Tony on Jan 29, 2024
I sincerely apologize for the issues you encountered during your stay with us. Your stay was not acceptable by your or our standards and our maintenance team will immediately review the problems with the rooms and make appropriate repairs or replace broken items. Again, I am sorry for the problems you encountered.Sincerely,Tony H.General Manager

10/10 Excellent

Arlene

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and short drive to beautiful Main Street fir dining and shopping.
Stayed 1 night in Jan 2024
Response from Tony on Jan 29, 2024
Thank you for providing feedback on your stay with us. We are happy to see that you were able to enjoy the benefits of Boerne. We hope to see you again.Sincerely,Tony H.General Manager

10/10 Excellent

Larry

Stayed 1 night in Jan 2024
Response from Tony on Jan 22, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

michele

Stayed 1 night in Jan 2024
Response from Tony on Jan 18, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

lex

Stayed 1 night in Jan 2024
Response from Tony on Feb 5, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manage

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Tony on Jan 26, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was very helpful. Incorrect Ing no hot water in our shower. He moved us to another room to help us out.
Stayed 1 night in Dec 2023
Response from Tony on Jan 3, 2024
Thank you for your feedback. We apologize for the issue with the hot water and assure you we have found the problem and resolved it. We hope you will visit us again.Sincerely,Tony H.General Manager

8/10 Good

Frederick A

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tony on Jan 3, 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 Okay

Kyungin

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tony on Jan 3, 2024
Thank you for your feedback. I am sorry we did not meet your or our expectations..Sincerely,Tony H.General Manager

8/10 Good

Vickie

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Tony on Jan 2, 2024
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 Okay

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a problem with the air conditioner in my room, it would only run for 15 minutes at a time when I set it on high fan / cool to 61 degrees, which is what I consider to be comfortable while sleeping. It never went above 76 degrees in the room. Also, the breakfast buffet in their dining room lost electricity all on one side in the middle of breakfast, which cut out nearly all the service machines, like coffee/juice dispensers, waffle makers, etc. They didn't fix it until breakfast service was over, leaving a lot of disappointed customers. Including me. I wanted a second helping of juice and some coffee. My wife had to settle with coffee brewed from the microbrewer in our room. The room itself was neat and clean, they had nice soaps and towels, a closet, a great shower with unlimited hot water and a spacious bathroom....but it was still kinda ruined by the fact that the air conditioner didn't want to obey commands. I slept fitfully and wasn't well rested the next morning. Maybe I should have complained and requested another room, but I just didn't want to have to move all our stuff to a different one when I was only staying one night.
Stayed 1 night in Dec 2023
Response from Tony on Dec 26, 2023
Thank you for providing feedback on your stay with us. I sincerely apologize for the issues you encountered and assure you your experience was atypical although we realize that every guest encounter is critical to our success and your comfort. We have addressed all these items listed. We hope you will give us another opportunity to serve you.Sincerely,Tony H.General Manager

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joyful front desk clerk
This was our 2nd stay at g this facility in the last few months. Same clerk with a friendly disposition.
Stayed 1 night in Dec 2023
Response from Tony on Dec 20, 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 Okay

Verified traveler

Traveled with family
No hot water to shower with temperature outside was 35 degrees so not very pleasant to shower in the morning
Stayed 1 night in Dec 2023
Response from Tony on Dec 12, 2023
Thank you for providing feedback on your stay with us. Since we did not have a hotel wide hot water issue, our maintenance department will determine what occurred that caused your issue. We sincerely apologize for that occurring and realize how this is such a significant issue for any guest.Sincerely,Tony H.General Manager

6/10 Okay

Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wr did not have hot water in the morning to shower
Stayed 1 night in Dec 2023
Response from Tony on Dec 11, 2023
Thank you for your rating and comments. I sincerely apologize for the issue you encountered with hot water. We did not have a hotel wide outage so our maintenance department will determine why this occurred. We hope you will give us another chance to show our commitment to our guests.Sincerely,Tony H.General Manager

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tony on Feb 23, 2024
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

Roger

Stayed 1 night in Nov 2023
Response from Tony on Dec 20, 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 Poor

Ernest

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room 104 they put us in smelt so bad of dog piss I could not breathe.
Stayed 2 nights in Nov 2023
Response from Tony on Nov 29, 2023
Thank you for providing feedback on your stay with us. I sincerely apologize for the issue you experienced and we will make every effort to alleviate the smell in that pet friendly room.Sincerely,Tony H.General Manager

10/10 Excellent

Acacia

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here multiple times on our way to visit family. This hotel is very convenient, friendly staff, the room rates are good and they allow our dog. Some wear and tear in the bathrooms, but the room is always clean and comfortable. The breakfast is also good with lots of options.
Stayed 1 night in Nov 2023
Response from Tony on Nov 29, 2023
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay on short notice.
Stayed 1 night in Nov 2023
Response from Tony on Nov 20, 2023
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Tony on Dec 11, 2023
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

8/10 Good

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains in the room had mold on them on the bottom.
Stayed 1 night in Nov 2023
Response from Tony on Nov 14, 2023
Thank you for providing feedback on your stay with us. We realize we have an issue with our curtains and are in the latter stages of procuring new curtains for all the rooms. We hope you will come back in the future to see our improvements.Sincerely,Tony H.General Manager

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tony on Nov 13, 2023
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.Tony H.General Manager

8/10 Good

Sue

Liked: Amenities
Every was great. The one thing I was put off by, was the fact they charge $25 for early check in. I was 45 minutes early (and they were checking someone else in and then made it a point to tell me. It worked out fine (I went grocery shopping for the weekend)- but most hotels either just say, I’m sorry, check in isn’t til 3- or just check you in. It was just the first time I had ever encou.
Stayed 3 nights in Nov 2023
Response from Tony on Nov 13, 2023
Thank you for providing feedback on your stay with us. In regards to the early check in fee, we do a complimentary early check in at 2:00 PM. For those before that we do charge a fee unless you are an Elite Best Western Rewards member who have any time complimentary early check in or late check out. We appreciate your concern and hope this provides some explanation.Sincerely,Tony H.General Manager

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tony on Nov 6, 2023
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 Excellent

Melody

Stayed 1 night in Oct 2023
Response from Tony on Nov 14, 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Tony on Oct 25, 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2023
Response from Tony on Nov 13, 2023
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 Poor

Jhonny

Disliked: Staff & service
The mothball smell upon entering was overwhelming. The rooms do not seem to have any soundproofing. I was there for a week and every single time I went out for breakfast no natter the time, there was nothing. I had to ask for breakfast which seemed to be made in tiney batches. Not a good look for this hotel chain.
Stayed 1 night in Sep 2023
Response from Tony on Oct 23, 2023
I sincerely apologize for the issues you encountered and assure you we will make appropriate adjustments.Sincerely,Tony H.General Manager

10/10 Excellent

ileana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and met expectations
Stayed 1 night in Oct 2023
Response from Tony on Oct 16, 2023
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.Tony H.General Manager