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Reviews of Days Inn by Wyndham San Antonio Southeast/Frost Bank Center

2 out of 5

Reviews

6.2
Rating 10 - Excellent. 63 out of 345 reviews" "
Rating 8 - Good. 84 out of 345 reviews" "
Rating 6 - Okay. 69 out of 345 reviews" "
Rating 4 - Poor. 51 out of 345 reviews" "
Rating 2 - Terrible. 78 out of 345 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

leonel treviño

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello leonel treviño,We're delighted to hear you had an enjoyable stay. Your positive feedback is greatly appreciated, and we hope to welcome you back soon.

10/10 Excellent

CHARLOTTE, BOULEVARD

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear CHARLOTTE,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Juan,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

A

Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello A,We are amped to hear that you had a wonderful experience at our hotel! We appreciate you choosing us for your stay and hope to welcome you back soon for another exceptional visit.

6/10 Okay

Joann

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 7, 2024
Dear Joann, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Gina, Yolo

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room wasn't clean. The floor was dirty and the tub was disgusting, had a soap ring and hair in it also soap bar from prior guest was left in the tub. The coffee packet from the prior guest wasn't thrown away.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Gina,We apologize for the unsatisfactory condition of your room during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of meeting your expectations. We take cleanliness issues very seriously and will address them with our housekeeping team to ensure improvements are made promptly. Sincerely, Hotel Manager

6/10 Okay

James

Business traveler
Disliked: Amenities
Heat is a long time coming, in shower and in room
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear James,We apologize for the delay in providing adequate heat during your stay. Your comfort is important to us, and we regret any inconvenience caused. Our team is actively addressing the issue to ensure a more comfortable experience for our guests. We appreciate your understanding and patience. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager

2/10 Terrible

Chuck

Traveled with partner
Disliked: Amenities, property conditions & facilities
Check is 3pm. I arrived at 10am. Charged me $30 to check in early. The motel was al.ost empty so there were no issues with ti.me to clean. Not the greatest neighborhood
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Chuck,We apologize for any inconvenience caused during your check-in experience. We appreciate your feedback and will review our policies to ensure they align with the needs and expectations of our guests. We hope the remainder of your stay was comfortable, and we value your input as we strive to enhance our services.Sincerely, Hotel Manager

2/10 Terrible

Celia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Raoches in restroom
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Celia,We are truly sorry to hear about the presence of roaches in your room. We deeply regret any discomfort and inconvenience it caused. We take issues like this seriously and will address the situation immediately. However, please note that we have a vigorous pest control program and make sure that there are no roaches or any other pests in our rooms. Our team will conduct a thorough inspection and take appropriate measures to ensure this does not happen again. We appreciate you bringing this to our attention, and we sincerely apologize for the impact on your stay.Sincerely, Hotel Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was very cozy and handicap accessible. The bed was really comfortable.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Amanda,We're glad to hear that you found our room cozy and comfortable, and that the accessibility met your needs. We hope you had a pleasant stay!

2/10 Terrible

David

Traveled with family
Disliked: Staff & service
Continental breakfast was very bad. Cereal was stale. Blueberry muffins also were stale. No waffle mix was made and no coffee available. No ice machine available either. Manage acted like we had no business complaining about these issues.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello David ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Arsenio

Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Arsenio,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

William

Business traveler
Liked: Staff & service
Disliked: Cleanliness
In need of renovation.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 9, 2023
Dear William,Thank you for sharing your feedback. We apologize if you found the property to be in need of renovation. We value your input, and we'll take your comment into consideration as we assess ways to improve and enhance our accommodations. If you have any specific suggestions or areas, you feel need attention, please feel free to share. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jewelle

Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Jewelle,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

LEIF

Business traveler
Liked: Cleanliness, staff & service, room comfort
Decent place, no frills
Was just a place to sleep. Room was fine. Parking lot was a little noisy.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 21, 2023
Hi Leif,Thank you for being a guest with us and taking the time to share. We are sorry to hear you that you have experienced some road/parking noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

2/10 Terrible

Gerardo

Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 6, 2023
Dear Gerardo,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 Terrible

Guadalupe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to say first of all this is a rudest place I’ve ever stayed. I stayed there to visit family and if I would known I would of picked a long distance hotel and get better customer service. So I arrive at my room which was a handicapped accessible cause my momma is disabled and using bathroom it was leaking so I had them change me rooms. Everything was fine until the next morning I called front desk before check out time and asked the man to give me an extra hr. So he says that’s fine it will be $15 more, I said that’s fine I will pay when I check out.. he agreed and said okay! Then 10 mins later we a get a knock at our door and there was the staff member (his wife) harassing for the $15!! I said ma’am the man at front desk agreed to pay after. She left then we get 4 more calls like 2 mins apart asking for the money! That is crazy ..it’s an unprofessionally place to begin with.. I finally had my bf go and pay they’re money. I will never stay at this place again!
Stayed 1 night in Feb 2023
Response from Manager on Mar 1, 2023
Hello Guadalupe,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

derek

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most disgusting hotel I have ever stayed in. And someone tried to beat my door down at 6am after getting no sleep. The shower looked like a prison shower and the bed had cigarette burns all over in a non smoking room. Absolutely awful stay.
Stayed 1 night in Oct 2022
Response from Manager on Oct 10, 2022
Hello derek, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Poor

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pic's can be deceiving.
The pictures are really good...but pics can be deceiving and it was in this case. After the check in, we went to our room and there were dead/dying crickets inside, as well as hair on the bathroom floor. Then while we were taking things into the room there were a couple of guys standing on the landing of the second floor and although I couldn't make out what they were saying, they kept pointing to my trailer, and when I looked up at them they suddenly turned away. It was uncomfortable enough to make me cancel my reservation. I had to pay for the first night even though we didn't stay, and I didn't like it, but I put it up as a $100 mistake. The check out process was a nightmare, they didn't even ask why, they took their time processing the refund, and were visibly upset that the had to give part of it back in cash. I don't like to give reviews like this, but if you decide to stay, please be aware of your surroundings, be aware of the area, and be sure to take ALL valuables inside.,..even if you have a trailer.
Stayed 2 nights in Sep 2022
Response from Manager on Oct 11, 2022
Hello Kayla,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 Good

VERONICA S, McAllen

Liked: Cleanliness, staff & service
It was ok for what it was needed for.
Stayed 1 night in Jul 2022
Response from Manager on Jul 20, 2022
Hello VERONICA S, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Terrible

Yashwanth

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are insects in the bathtub if we turn on the tap there are more insects and AC is not working
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 5, 2022
Dear Yashwanth, I absolutely regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. We take feedback from them very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 30, 2022
Hello Ernesto, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just… don’t.
Room was previously used, not cleaned. Sheets where dirty , other peoples hair in bed and bathroom room wasn’t even done.
Stayed 1 night in Jun 2022
Response from Manager on Jun 10, 2022
Dear Guest, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2/10 Terrible

Jesse

Stayed 1 night in May 2022
Response from Manager on Sep 1, 2022
Hello Jesse, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Robert

Business traveler
Liked: Room comfort
The room was comfortable the bathroom door look like it was broken ceiling had stains but I know it was good the water pressure was great
Stayed 2 nights in May 2022
Response from Manager on Jun 11, 2022
Hello Robert, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

2/10 Terrible

Brittany

Stayed 1 night in May 2022
Response from Manager on Aug 16, 2022
Hello Brittany, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Okay

Verified traveler

Business traveler
Would I stay again? Maybe.
We are a trucking company and the room was purchased for an employee. Pros: Plenty of parking for a hotshot truck (dually pickup) with 32' trailer. Owner is also the house keeper (on our day of visit). The owner is kind and accommodating. Cons: I 'think' there was an issue with the commode and I 'think' there was an issue with the room key. The key had to be 'remade' x 3 after the employee could not get into the room. Would I stay here again? Maybe. The price was higher than a traditional Days Inn; but lower than the cost of Holiday Inn. If the inside were renovated, then the parking, and room would be ideal for a business stay price.
Stayed 1 night in Mar 2022
Response from Manager on Mar 26, 2022
Dear Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our parking and also our price. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome in a pinch
great stay easy booking and helpful staff clean room
Stayed 1 night in Mar 2022
Response from Manager on Mar 26, 2022
Hello Gary, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 Terrible

Eriselda, Houston

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Manager on Jun 20, 2022
Hello Eriselda, It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 Okay

Nicolas

Liked: Staff & service
This property is showings its age, it definitely needs remodeling.
Stayed 1 night in Mar 2022
Response from Manager on Mar 21, 2022
Hello Nicolas,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom is disgusting
Stayed 1 night in Mar 2022
Response from Manager on Mar 20, 2022
Hello Kevin, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

6/10 Okay

Oneida

Traveled with family and small children
Non smocking room still smelled like cigarettes and the restroom curtains were old and worn down.
Stayed 1 night in Mar 2022
Response from Manager on Mar 23, 2022
Hello Oneida,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Mailen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Manager on Jun 9, 2022
Hello Mailen, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Good

Omar

Stayed 1 night in Feb 2022
Response from Manager on Feb 7, 2022
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Madison

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy and had ants. The toilet wasn’t working. So bad we left without refund to go to another hotel and lost our $90 that we paid at this hotel. Never will stay here again.
Stayed 1 night in Jan 2022
Response from Manager on Jan 30, 2022
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Elham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most horrible place I've ever stayed in , i got sick of how much disgusting it was !!
Stayed 2 nights in Dec 2021
Response from Manager on Jan 5, 2022
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities, room comfort
We always stay @ this location very friendly
Stayed 1 night in Jan 2022
Response from Manager on Jan 5, 2022
Thank you for sharing this experience with us. We truly value you feedback with regards to our location. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021
Response from Manager on Jan 5, 2022
On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excellent

mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked there all around Attitude and that they also have breakfast in like the other locations that show they have breakfast
Stayed 1 night in Dec 2021
Response from Manager on Dec 28, 2021
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

2/10 Terrible

Cynthia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was in terrible service dirty
Stayed 1 night in Nov 2021
Response from Manager on Dec 1, 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was convenient just for the quick stay that I needed.
Stayed 1 night in Nov 2021
Response from Manager on Nov 30, 2021
Thank you for being a valued guest and for providing us the feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, room comfort
Southeast side
Stayed 1 night in Nov 2021
Response from Manager on Nov 6, 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

6/10 Okay

Maya

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The sheets were dingy. Bathroom baseboards had tons of dust. Looked like basic cleaning was done but not much else.
Stayed 1 night in Oct 2021
Response from Manager on Oct 31, 2021
Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Cheresse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from Manager on Jan 25, 2022
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

2/10 Terrible

Marta

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, bad customer service, no update rooms, clogged bath tub, overpriced for the quality
Stayed 1 night in Oct 2021
Response from Manager on Oct 11, 2021
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our service and also our tub. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

Roel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on Oct 3, 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

4/10 Poor

Tiffany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We told the house keeper no service. Well they still went in room we feel the went through our stuff and they took our bath towels that we were using but did not give us any new ones. Left everything else the way it was but took our towels left us with one to share and went through our room.
Stayed 2 nights in Sep 2021
Response from Manager on Sep 13, 2021
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our towels and your insights regarding our service. We appreciate you taking the time to share your experience.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Didn’t stay because of the area and the
Stayed 2 nights in Sep 2021
Response from Manager on Sep 17, 2021
We appreciate your rating of our hotel and the feedback you have shared pertaining to our area. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

sonja

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Towels were dirty check out was at 11 in
Towels were dirty check out was at 11 in the morning didn't check in to 330 would not recommend
Stayed 1 night in Sep 2021
Response from Manager on Sep 7, 2021
Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Lauren, San Antonio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Room was very dirty. Had to 8cleen the tub i.t was so bad . The floor had mud. I'm in a wheel chair . They put me on the 2nd floor no elve. I was only there an HR and the cops came and told me I had to leave .No reason just leave Then they didn't refund my Money. I will not send anyone There again....
Stayed 1 night in Aug 2021
Response from Manager on Aug 28, 2021
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.