Ratings based on 1,563 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2015
microwave and refrigerator did not work. very disappointing when traveling with an infant. no staff available at night to fix problem
2 out of 5
by A verified travelerfrom Dallas

Nothing like the pictures online.

Posted Feb 23, 2015
The staff was overall friendly. The lobby looked dirty, the room was dirty. The faucets had grime. The bathroom wallpaper was peeling of and very dirty. The carpet smelled moldy and wet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Hotel right by the River Walk

Posted Feb 22, 2015
Nice room. Fairly soft bed. Right across the street from the River Walk.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 17, 2015
Pros: Location was close to where I needed
$18 for self parking seemed excessive. The bar could have opened a little earlier. The water taxi could be a little more frequent. The overall stay for the price was good.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Houston, Tx

Last Minute Trip

Posted Feb 5, 2015
Pros: I like the lobby and bar area, easy to relax and take a breath.
Cons: The front driveway is small and a little confusing
Location: Hotel is sitting on the Riverwalk
I had to book a hotel at the last minute using Expedia and the immediately drove to San Antonio. The hotel had my reservation and the staff was able to get me into my room fast.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom eagle pass tx

it is a nice hotel close to the other attractions

Posted Feb 3, 2015
slept very comfortably an did not get bothered by any noise room was very quite and very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice. Staff was professional & courteous.

Posted Feb 2, 2015
Very nice hotel. Would highly recommend. Courteous staff. Clean rooms. Good food.
2 out of 5
by A verified traveler

Posted Jan 27, 2015
I got to the hotel and the sign said they had self parking. I drove to the back to see that all the parking was taken. I drove back to the front to ask valet where I can park and two valet guys just walked right past me. My friend and I didn't know where to park so I asked the valet guy who was on his cell phone (who was standing right in front of me at the valet stand) where I can park he said that I can park it by the dump, me and my friend looked at each other and I said excuse me? Then he said he can valet for me. The front desk staff was nice and tried to get a good room for me. It was a cold day so we left the heat on before we went to dinner so when we get back it wouldn't be so cold. We got back to the hotel around 1:30am and decided we have 30 mins to get a drink at the bar and we walk up to the bartender and she tells us she's closing down and we can get a drink. We asked for 3 different drink and all 3 she didn't have. We ended up getting wine to take to our room. After we got our drinks we went to the room to find the room is still cold. I called the front desk and they fixed the problem and called to follow up. As soon as that was fixed we thought let's drink the wine that we got from the bar since she was closing and watch tv. Of course the tv wasn't working. I called down and they don't have anyone to fix it and asked if we would want to change room by this time we were already in bed so I declined. When we got back from breakfast valet was no longer there....
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
Pros: was able to do early checkin
Cons: all of the above concerns
Location: downtown san antonio
air condition could not be turned off.. at least i couldnt do it. the window drapes were not completely closed where i could not see any sun
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cayey Puerto Rico

Nice hotel close to riverwalk

Posted Jan 23, 2015
Realy nice people working there, good breakfast, clean rooms