Ratings based on 1,197 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by DD from Los Angeles, CA

Terrible Hotel! Key machine was broke.

Posted Apr 16, 2014
Cons: everything!
Never got the wake up call. Almost missed our plane. Key machine broke. Felt dirty. I am waiting for my refund!
5 out of 5
Recommended
for Everyone
by Blanca from Pharr,Texas

Great location for all shopping needs.

Posted Apr 14, 2014
GREAT front desk personnel!!!!! Large parking area. Great bar music.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, right on the river.

Posted Apr 14, 2014
Good experience, the hotel was easy to find. Had to pay for parking, $18 a night. Also had to pay for breakfast ($9.95 per person). However it was a buffet breakfast. Room did not have a fridge and the channels on the tv were different than what was noted. Overall decent service and hospitality. Would probably stay somewhere else next time though
3 out of 5
Recommended
for Everyone
by A verified traveler

Not bad but ok

Posted Apr 10, 2014
The staff were friendly and professional but the hotel wasn't as nice as I thought it would be. It is a major walk to get to the river enter mall and restaurants. Recommend it for a one night stay but not a vacay.
4 out of 5
Recommended
for Everyone
by A verified traveler

El Tropicano

Posted Apr 7, 2014
Pros: Clean and bright, lots of families were staying. Located right on the Riverwalk, but away from the busy parts. It was very quiet and comfortable
Location: Easy access to the hotel, 5 minutes to the expressway. Easy access to all of the attraction in downtown San Antonio
The El Etropicano is an older Hotel, but it has been recently modernized and upgraded. It was very comfortable, probably the best priced Hotel on the Riverwalk. Staff was very helpful and pleasant. For a nominal fee we were able to get a 4:00 pm checkout
4 out of 5
Recommended
for Everyone
by Lee from Daytona Beach FL

nice hotel; close to downtown and riverwalk

Posted Apr 5, 2014
I was visiting San Antonio with my mom and daughter. We enjoyed every minute of our stay. Staff was very friendly. Our room was nicely cleaned every day.
5 out of 5
Recommended
for Everyone
by Makiala from Dallas

Great hotel and staff.

Posted Apr 1, 2014
We had a great time. The staff was wonderful. It was at the end of the river walk, but you have direct access. The hotel was very neat and tropical. It was raining the entire time we were there, but the pool was beautiful and the scenery was great. I would definitely go back.
2 out of 5
by joseph

Good hotel inside. Outside not so good

Posted Mar 31, 2014
The exterior of the hotel is yet to be desired. Once you get past the rough exterior. It get somewhat better. It like stepping back to the seventies. Not a bad hotel. Just need some love and care. It was hard to get food. Kitchen seem to be closed all the time. Breakfast buffet was cold.
4 out of 5
Recommended
for Everyone
by Tina from Houston, tx

beautiful hotel rooms kind of small

Posted Mar 24, 2014
Hotel was very pretty and tropical the room was clean but very small the rollaway bed we asked for hardly even fit in the room it was so small so very tight mostly spend time in the amenities like the bar and the breakfast buffet was very good although not free parking was not free so alot of extra expenses. Alrhough on the Riverwalk it was far from the main area of the Riverwalk where all the restaurants and bars are staff informed us of how far off the walk in we took a taxi although we saw the riverboat pick up people at from the hotel and we did not know about it I wish we hadI would stay here again as long as I had a room close to the pool and less people that I have to bring
3 out of 5
by A verified traveler

Nice Hotel

Posted Mar 19, 2014
Pros: Cleanliness
Cons: Do away with the parking fee.
Location: Didn't care much for the location. Too crowded and parking is costly.
Overall a nice hotel. Clean and comfortable for the weary traveler. Didn't appreciate that you have to pay extra for parking at the hotel ($18.00/day). I think it's a bit overpriced.