Ratings based on 1,650 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Posted May 15, 2015
The room was clean most of the staff friendly and helpful with the exception of house keeping just walking into our room at 8am with out a knock..just as my wife was walking to the shower butt naked..so if your gonna stay lock your dead bolt..rude
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Hotel was OK.

Posted May 14, 2015
Pros: Everyone was pleasant and tried to be helpful.
Cons: The room darkening curtains in my room were torn and would not stay together. Since it overlooked the pool, the light could not be shut out.
Location: A tour bus came by the hotel and water taxis were available but difficult to get to unless you could walk easily and could manage stairs.
The location was far from restaurants and the hotel had no restaurant available. There was a snack bar with pre- packaged food but nothing could be ordered for lunch. This was difficult for older guests who could not walk to restaurants and could not get to the water taxis easily. A walkway,without stairs, down to the river or an elevator from the hotel to the river would have helped a great deal. Everyone was nice but not very well informed about where to go or how to get there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Restful!

Posted May 13, 2015
Queen bed room was a little small. Have stayed previously in their King bed rooms which are larger and more comfortable for a couple.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tahlequah, ok

Loved it!!!!

Posted May 12, 2015
Pros: This hotel is within walking distance to everything and the trolley stops right outside the front doors!!! Once again the hotel is beautiful!!!
Location: Close to everything.. The riverwalk is outside the front doors. The Alamo is like 3 blocks away..
This hotel is beautiful, close to everything!!! Hotel staff were all very helpful from calling cabs to answering all my dumb questions about the city..
1 out of 5
by A verified traveler

terrible stay

Posted May 12, 2015
Pros: the staff
they gave me a room across from a big ballroom,, they had a prom or birthday party saturday night, it was so loud i couldn't sleep all night
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San antonio

Was a good experience.

Posted May 11, 2015
It was a good experience. First night had to change room due to it no being clean but the next room was great. The only problem is they need more room service. Overall great
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St Louis

a little misleading

Posted May 11, 2015
Pros: clean, and nice aminities
Cons: I think a little bit larger lounge in the lobby would be nice
Location: was not sure if it was safe to go anywhere by foot near the hotel, but the activity was close enough
tHE HOTEL WAS RIGHT ON THE RIVER BUT ONE WOULD SAY THE RIVERWALK IS STILL ABOUT A HALF MILE WALK FROM THE HOTEL.
5 out of 5
Recommended
for Couples
by A verified traveler

Surprised

Posted May 11, 2015
I wasn't sure about the location due to it being away from some of the action. Well I was pleasantly surprised by the cleanliness, atmosphere great customer service and he rooftop pool atmosphere. Love the music in the elevator and on at the pool deck. The fire pit made it a nice ambiance.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom WA state

Great location midway between Riverwalk and Pearl.

Posted May 5, 2015
Pros: Location. Safe and close to everything.
Location: Walk to restaurants in the Pearl or grab a Rio Taxi and head to the Riverwalk. It's safe and easy access.
Great walkability. Perfect place for the price point. Clean! Helpful staff. Great view of the city.
3 out of 5
Recommended
for Everyone
by A verified traveler

Durty QTIP

Posted May 1, 2015
found a dirty Q tip on top of the desk, there was no towels in my room and when i asked the staff in the front office to give me some towels they asked if i wanted to carry them or take them to my room. If they wanted to service the customer they should have offered to take them to my room not ask me what i wanted.