6/10 Aceptable
Stephanie M., Fort Worth, United States
15 abr. 2024
No le gustó: Limpieza
Beautiful Home But Not Clean
There are two kitchens and a pool.
Upon arrival, you could tell the home was not cleaned properly. Because of the time we arrived, I instantly sent a message to Vacasa and the local property manager. We had small kids who were tired so I started cleaning.
The bathrooms were gross and the ceiling fan in one of the rooms had caked up dust. There were a lot of dead bugs and spiders in the other rooms rooms and the ceiling fans were dusty as well.
The rental comany, Vacasa, finally respond and wanted to send a clenaing crew the next day. I had already cleaned so my kids could shower, eat and get ready for bed as they had an important tournament the next day. The property manager didn't respond until the next day.
We booked the home mainly because of the pool, but just wish they had better cleaners for the home. Not sure if the pool is heated as we didn't get a chance to use it due to the algae buildup in the pool. I tried to scrub it but showed photos to one of the neighbors who had a pool and they advised not to put the kids in there.
This was a disappointment and hopefully they either find a new cleaning crew or ensure they check after them before people arrive for checkin.
Stephanie M.
Se hospedó 3 noches en marzo de 2024