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Reviews of La Quinta Inn by Wyndham San Antonio Brooks City Base

2.5 out of 5
La Quinta Inn by Wyndham San Antonio Brooks City Base
3180 Goliad Rd, San Antonio, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 274 out of 614 reviews" "
Rating 8 - Good. 156 out of 614 reviews" "
Rating 6 - Okay. 87 out of 614 reviews" "
Rating 4 - Poor. 44 out of 614 reviews" "
Rating 2 - Terrible. 53 out of 614 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Hugo

Traveled with family
Liked: Staff & service
The room was clean, it had good A/C, it was quiet, friendly staff and good breakfast. The access to the hotel was difficult, a lot of traffic in that street. The hotel needs an upgrade for sure, the price is affordable, would not recommend if you’re expecting something extraordinary. It’s a 2.5 out of 5.
Stayed 1 night in May 2024

6/10 Okay

Rosa

Traveled with partner
Disliked: Property conditions & facilities
Room smelled and tv did not work.
Stayed 1 night in May 2024

10/10 Excellent

Rosie

Traveled with group
All was nice. Area was nice, lots of restaurants, stores, gas stations close to the property. Staff was nice, good breakfast choices, and good parking lot.
Stayed 1 night in May 2024

10/10 Excellent

Michela

Traveled with family
Liked: Property conditions & facilities
I enjoyed staying at this hotel and I will be back if in the area. Great staff and quality for the price.
Stayed 1 night in May 2024

6/10 Okay

Victoria

Traveled with partner
Not bad! But considering we got the rates that were lower then usual, I wouldn’t pay more then that. The room was very humid and even after we turned on the AC, the bathroom had a very weird smell. Like wet moldy towel smell. And for the 3 days we were there the smell did not go away even after we sprayed it.
Stayed 2 nights in May 2024

4/10 Poor

Travis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was hard as a brick. Worst sleep I ever had . The tub was dirty we told front desk they said someone would come clean it . Upon arrival back to the room it was still dirty . So we went back to front desk but now they saying the cleaning people are gone for day . My girl was so upset .
Stayed 2 nights in Apr 2024

10/10 Excellent

KOTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable. Lots of parking. Staff was friendly and helpful. Breakfast foods the same as most hotels. Nice hot shower. We had a very pleasant stay.
Stayed 2 nights in Apr 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Rogelio

Liked: Cleanliness, staff & service
There was no privacy curtain for the window, light shown brightly from outside into the room and people could easily see into the room from outside. There was this shrill see thru white curtain but that did virtually nothing. There was a tiny privacy curtain that was useless because it was too small and it was fixed to one side and could not be used to cover the window.
Stayed 1 night in Apr 2024
Response from Guest Relations - CB on May 1, 2024
The privacy curtain on the window slides back and forth to cover the window. It's put to the side when you first go into the room so that you can have some natural light. Thank you for staying with us!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations - CB on May 1, 2024
Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Monica

Really enjoyed are stay we will be back soon.
Stayed 2 nights in Apr 2024
Response from Guest Relations - CB on May 1, 2024
Thank you for staying with us! We look forward to seeing you again.

4/10 Poor

Martin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room smelled like mildew, no shower curtain in room had to go get one and put it on ourselves
Stayed 4 nights in Apr 2024
Response from Guest Relations - CB on Apr 23, 2024
We are so sorry for your experience with us. We do have higher expectations than this for our property, and we will speak to our housekeeping to ensure we do better next time. Thanks for staying, and we hope you give us another try!

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good property the only problem I had was the pool was never unlocked so I couldn’t go in and tan during my stay
Stayed 3 nights in Apr 2024
Response from Guest Relations - CB on Apr 23, 2024
We do apologize for this inconvenience, hopefully you did get in touch with our front desk to have someone unlock it for you. Thank you for staying with us!

10/10 Excellent

Jose

Stayed 2 nights in Apr 2024

8/10 Good

Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service
Room was nice and clean
Stayed 1 night in Apr 2024
Response from Guest Relations - CB on Apr 23, 2024
Thank you for staying with us!

10/10 Excellent

Reyna, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area. First time here in this location. There was plenty of close by food options, shopping. Easy off, on the Hwy. I’ll choose a room away from the breakfast area next time. Too many loud voices that woke us up too early. I will definitely return to stay here.
Stayed 3 nights in Apr 2024
Response from Guest Relations - CB on Apr 29, 2024
Thank you for staying with us! We look forward to seeing you again.

8/10 Good

Jill

Traveled with family
Liked: Staff & service, property conditions & facilities
Easy on and off the freeway.
Stayed 1 night in Apr 2024
Response from Guest Relations - CB on Apr 23, 2024
Thank you for staying with us!

8/10 Good

Carlos

Stayed 1 night in Apr 2024

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again .
Stayed 1 night in Apr 2024
Response from Guest Relations - CB on Apr 23, 2024
Great to hear! Thank for staying with us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from Guest Relations - CB on Apr 29, 2024
Thank you for staying with us!

2/10 Terrible

Fenil S

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very old and doesn’t offer even minimum service which other hotels provide.
Stayed 2 nights in Mar 2024
Response from Guest Relations - CB on Apr 29, 2024
I'm sorry that our hotel was not to your standards. If you could please let us know what it is that we can do to make future stays better?

10/10 Excellent

Glenda, Frisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very adequate amenities at this location staff was very friendly and place was safe and clean again. We will stay again
Stayed 2 nights in Mar 2024
Response from Guest Relations - CB on Apr 23, 2024
Thank you for staying with us! We look forward to seeing you again.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice as well as the rooms. Very friendly staff. Room was clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Guest Relations - CB on Apr 23, 2024
Thank you for staying with us!

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hot breakfast. Many selections.
Stayed 1 night in Mar 2024
Response from Guest Relations - CB on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

ROBERT

Stayed 1 night in Mar 2024
Response from Guest Relations - CB on Apr 29, 2024
Thank you for staying with us!

8/10 Good

Satyanarayana

Liked: Cleanliness, staff & service
No sofa
Stayed 1 night in Mar 2024
Response from Guest Relations - CB on Apr 29, 2024
Our rooms are standard size and the descriptions do not show having a sofa. I'm sorry, but thank you for staying with us!

6/10 Okay

Rachel

Traveled with family and small children
Liked: Cleanliness
I didnt like the parking lot. I didnt like the fact there was no elevators only stairs I didnt like the fact on their website there was baby crib when i get there, They didnt have one. Had to put my baby in bed with me, not right.
Stayed 2 nights in Mar 2024
Response from Guest Relations - CB on Apr 23, 2024
We do apologize for not meeting your expectations. We do have a limited amount of cribs for our property, so we probably had them all in use at the time of your stay. Thank you for staying with us!

6/10 Okay

Richard

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations - CB on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

Jorge f

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations - CB on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations - CB on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Zulema, Houston

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and worn down. Pictures on website are not of the actual building. No elevator.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Host was very helpful gentleman including carrying my suitcase up to the 2nd floor, without asking
Stayed 1 night in Feb 2024

6/10 Okay

Joshua

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Stayed 1 night in Jan 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a one night stay for sleep.
Stayed 1 night in Dec 2023

8/10 Good

Paz

Stayed 1 night in Jan 2024

2/10 Terrible

Sondra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and rundown!!!!
The pictures listed must be 50 years old. The place is run down and dirty. There are no secure main entrance doors on either of the buildings as the key swipes don’t work. Old and broken! Anyone could just walk in and follow you to your room! When I informed the front desk the man stated that’s why they have cameras… REALLY!!! The breakfast was okay at best! The dog area had long grass and dog poop everywhere! Nothing good to say about this place… stay somewhere else safe!
Nasty bathroom
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast area was very small and overflowing with people never got a chance to get our breakfast constantly overrun the juices were very watered down just terrible
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
I will stay here again.
I travel too much, at least 60-70 nights a year to San Antonio. I have stayed in many hotels around this area. This is a lovely hotel, I recommend it.
Stayed 1 night in Dec 2023

2/10 Terrible

Apolinar

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Nov 2023

2/10 Terrible

Jose

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They stopped serving breakfast an hour before it ended horrible
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Me
Good stay. Bed was comfortable. Only issue was lots of construction workers roaming around which made me cautious having my family with me.
Stayed 2 nights in Oct 2023

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations - Jen on Oct 31, 2023
Hello Alex! Thank you so much for taking the time to provide us feedback on your stay! We aim for an excellent guest experience every single time and apologize we let you down! We look forward to turning those 6 stars into 10 with your next stay!

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s always really nice.
Stayed 1 night in Oct 2023
Response from Guest Relations - Jen on Oct 31, 2023
Hello Jeffrey! We would like to thank you for the time you sent to provide feedback to us on your stay. We are so glad that you found your stay with us really nice! we look forward to providing you with more positive experiences in the future!

6/10 Okay

Eliborio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfy,very little hot water,took a cold shower.Front desk called to check on me to see if everything was ok, liked that.
Stayed 1 night in Oct 2023
Response from Guest Relations - Jen on Oct 31, 2023
Hello Eliborio! We would like to first thank you for taking the time to provide us with feedback on your stay! We are so happy you found your room was clean and bed comfortable and appreciated our front desk agents concern. We apologize that you found the hot water not great and we are looking into this immediately and will correct it asap! We aim for a great guest experience every time! Sorry to have let you down. We do look forward to making this up to you in the future!