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Reviews of San Antonio Marriott Rivercenter on the River Walk

4 out of 5
San Antonio Marriott Rivercenter on the River Walk
101 Bowie St, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1003 reviews" "
Rating 8 - Good. 199 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Katie on Apr 22, 2024
Thank you for leaving a review, Daisy. We cannot wait to host you again soon!

10/10 Excellent

Grete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Katie on Apr 22, 2024
Hi Grete, Thank you for the great review. We hope to see you in the near future!

10/10 Excellent

Julio C.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Greg on Apr 16, 2024
Appreciate the great review, thank you!

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safe in the room was not operable. The TV programs kept freezing up on all channels. Valet parking guys were excellent. Place just needs some routine maintenance
Stayed 2 nights in Apr 2024
Response from Katie on Apr 15, 2024
Hi John, Thank you for leaving a review. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We will ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Tom

Traveled with family
Liked: Cleanliness
This hotel's primary value is its closeness to the Riverwalk in San Antonio. Beyond that, I did not find it to be a value for the money. When I made the reservation, I was charged roughly $340/night for 3 nights' stay, nonrefundable. When I arrived at the hotel, I had to pay an additional $25/night "destination fee," as well as $45/night self parking fee. For that fee, my wife and I were provided with a small room on the 24th floor. One of the light switches was stuck in the on position and could not be turned off. The hotel agreed to fix it, but only when I was out of the room for the whole day. I decided to just unscrew the bulb and forego the inconvenience. The TV was located on a wall that was to the side of the bed, which meant you had to crane your neck to watch it. They could easily have relocated the bed to another wall to enable watching TV comfortably from the bed. Also, the TV kept pixillating and freezing due to poor reception. The main restaurant location was closed, and guests wishing to dine there were told to sit in the lobby bar, which was very inconvenient. The NCAA final four was on TV, and a man came up and asked if he could borrow a chair from our table. We said yes, thinking he would move the chair somewhere else to watch the game. No, he sat down at our table with us, which tended to spoil our dinner together. The food was mediocre at best. All in all, I would compare it to a 2-3 star hotel, for which we paid 4 star prices.
Stayed 3 nights in Apr 2024
Response from Katie on Apr 8, 2024
Hello Tom, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

wendy

Traveled with family and small children
Our second night there we kept hearing an awful banging sound (imagine your washing machine when it is off balance). We called the office at 8:30 pm and were told someone would come right up. No one ever came. It turned out to be one of the elevators. It was deafening all night long. Three kids and no one slept at all.
Stayed 2 nights in Apr 2024
Response from Greg on Apr 4, 2024
Hello Wendy. We sincerely apologize for the noise that evening. I will address with our front desk staff as they should have investigated the disruption and offered you a room change or some other remedy. I hope we have the opportunity to host you in the future and make your next stay more memorable.

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and very friendly staff.
Stayed 1 night in Mar 2024
Response from Katie Howard on Apr 1, 2024
Thank you for the wonderful review, Oscar. We are so happy to hear that you enjoyed your stay with us!

10/10 Excellent

DWIGHT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Mar 2024
Response from Greg on Mar 30, 2024
Thanks so much for the great review! So glad you enjoyed your stay.

6/10 Okay

Tammy

Traveled with group, Business traveler
Did not have my reservation, had to wait 30 minutes for them to find my a room and no compensation was provided.
Stayed 5 nights in Mar 2024
Response from Katie Howard on Mar 27, 2024
Hi Tammy, Thank you for choosing the stay with us. We sincerely apologize for the inconvenience at the front desk. After reviewing your experience, our front desk team will credit your Marriott Bonvoy account 20,000 points to be used at any Marriott of your choice. Once again, thank you for taking the time to share your experience. Please allow 3 - 5 business days to have these points reflect on your account.I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katie Howard on Mar 19, 2024
Thank you for the review, Norma! We hope to see you again soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Mar 2024
Response from Greg on Mar 18, 2024
Thank you an we are so happy you enjoyed our service. Come back soon.

8/10 Good

Dana Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Greg on Mar 17, 2024
Thanks for the great review and please come see us again!

2/10 Terrible

Valerie

Stayed 1 night in Mar 2024
Response from Katie Howard on Apr 8, 2024
Hi Valerie, We’re glad you chose to stay with us and sincerely apologize that our amenities were not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

10/10 Excellent

ELIANE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Mar 2024
Response from Greg on Mar 15, 2024
Thank you for the wonderful review!

8/10 Good

Cynthia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The over all stay was nice everything is walking distance which was super convenient since we didn’t have to drive anywhere, the only thing that happened was they charged us twice, and wouldn’t return it, they put a hold on it until we checked out so we had two charges and had to wait until our stay was over to receive that money back. They said there was a mix up or something. Luckily it didn’t affect us but it was a $800 hold plus our actual charge for the room. So that sucked. But other than that it was a nice place to stay they made rooms smaller from what they use to be but has nice updated restroom and nice views.
Stayed 2 nights in Mar 2024
Response from Greg on Mar 17, 2024
We appreciate the feedback and apologize for the mixup with your billing. We will review with the front desk to ensure that it doesn’t happen in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on Mar 11, 2024
Thank you for the outstanding review. Hope to see you again soon!

10/10 Excellent

Frank, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Katie Howard on Mar 4, 2024
We are so glad you enjoyed your stay with us, Frank. We hope to see you again soon!

4/10 Poor

Charles

Stayed 3 nights in Feb 2024
Response from Katie Howard on Mar 25, 2024
Hi Charles, We’re glad you chose to stay with us and sincerely apologize that our amenities were not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

4/10 Poor

Priscilla

Disliked: Cleanliness, staff & service, amenities
Management lied to my face. Dirty and got sick. You have to walk to the cafe because no room service or rented movies or bellhops. Everyone eats in the center where you walk in. $46 parking limited. Homeless people. No taxis or hotel shuttle
Stayed 2 nights in Feb 2024
Response from Katie on Feb 13, 2024
Hi Priscilla, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Michael

Stayed 2 nights in Feb 2024
Response from Katie Howard on Feb 13, 2024
Hi Michael, Thank you for the review. We hope to see you again!

8/10 Good

Yi

Stayed 1 night in Feb 2024
Response from Katie Howard on Mar 25, 2024
Thank you for the review, Yi. We hope to make your stay even better next time.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very safe & staff was courteous & efficient.
Stayed 1 night in Feb 2024
Response from Greg on Feb 11, 2024
Thank you so much and we are so glad you enjoyed our amazing hotel and city! Hope you can visit again soon!

10/10 Excellent

linda, Corpus Christi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Dec 2023
Response from Greg on Feb 5, 2024
Thank you for staying with us and we so appreciate the wonderful review!

4/10 Poor

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
HVAC set to "AC" in winter ao rho hwt didn't wasn't available until a tech came up to fix it. The bathroom being dropped for two hours and we used a trash bit to catch the drop. No explanation as to what that was about. The electrical outlet in the room had some sort of "safety feature" (?) that presented the lamp from being plugged in No instructions available to help with this--and no use of lamp. The room wasn't worth the cost. . That said, the beehives on the roof were great, and the staff was amazing in helping with a friend's health crisis (low blood sugar) in the middle of the night. Much, MUCH appreciated.
Stayed 6 nights in Jan 2024
Response from Katie Howard on Jan 22, 2024
Hi Susan, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced with the HVAC are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Please email us at samarriottrivercenter@gmail.com and we would be happy to assist you. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ramona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at this hotel. It is large and held a lot of people on NYE but we still never heard anything when we went to bed. Housekeeping was great. Right on the Riverwalk but not at a particularly noisy end and it is attached to a mall and several restaurants which was convenient. We’d stay here again.
Stayed 4 nights in Dec 2023
Response from Katie Howard on Jan 5, 2024
Thank you for the wonderful review, Ramona. We are so glad to hear that you enjoyed the NYE event with us and hope to see you at the next one!

10/10 Excellent

Saoud

Stayed 2 nights in Dec 2023
Response from Katie Howard on Jan 8, 2024
Hi Saoud, Thank you for leaving a great review with us. We hope to host you again in the near future!

8/10 Good

anil

Stayed 1 night in Dec 2023
Response from Katie Howard on Jan 22, 2024
Hi Anil, Thank you for leaving a review with us. We hope to have the opportunity to host you again.

2/10 Terrible

Abdulaziz

Stayed 1 night in Dec 2023
Response from Katie Howard on Jan 22, 2024
Hi Abdulaziz, We’re glad you chose to stay with us and sincerely apologize that our service was not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Katie Howard on Jan 5, 2024
Hi Selena, Thank you for leaving a review. We hope to see you soon!

10/10 Excellent

Francesca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, rooms super clean, great staff.
Stayed 1 night in Dec 2023
Response from Katie Howard on Jan 5, 2024
Thank you for the review! We are so happy about the wonderful service you received from our staff. We hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent.
Stayed 3 nights in Dec 2023
Response from Katie Howard on Jan 2, 2024
Hi Mary, Thank you for the great review. We are so happy to hear about the service you received from our team.

10/10 Excellent

Marci

Stayed 2 nights in Dec 2023
Response from Katie Howard on Jan 19, 2024
Thank you for the great review, Marci. We hope to see you in the near future!

10/10 Excellent

Elia Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katie Howard on Dec 28, 2023
Hi Elia, Thank you for the outstanding review with us. We cannot wait to host you again!

2/10 Terrible

Hyun

Stayed 2 nights in Dec 2023
Response from Katie Howard on Jan 19, 2024
Hi Hyun, We’re glad you chose to stay with us and sincerely apologize that our amenities were not up to your standards. We would love to take any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience. We hope to welcome you back with an improved stay in the future.

10/10 Excellent

Yanelis

Stayed 2 nights in Dec 2023
Response from Katie Howard on Dec 28, 2023
Thank you for the great review, Yanelis. We hope to see you again!

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katie Howard on Dec 27, 2023
Hi Antonio, Thank you for leaving a review with us. We hope to see you in the near future!

2/10 Terrible

Wasif

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room had ants and we never got room service during our stay.
Stayed 2 nights in Dec 2023
Response from Katie Howard on Dec 27, 2023
Hello Wasif, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Please allow us to make this right and offer credit back to your card for one night, plus the destination fee. Our accounting team will process the refund.

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katie Howard on Dec 27, 2023
Thank you for the great review, Russell. We hope to see you again soon!

6/10 Okay

David

Traveled with family
Liked: Cleanliness, amenities
Unexpected charges, Staff was not knowledgeable about certain chargesthrough expedia app, Having to pay for parking was a inconvenience.
Stayed 4 nights in Dec 2023
Response from Katie Howard on Dec 22, 2023
Hi David, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced at the front desk and parking are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Adrianno

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Katie Howard on Dec 19, 2023
Hi Adrianno, Thank you for taking the time to let us know about your current experience. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations.We would greatly appreciate any feedback you’d like to share and pass on to our leadership team so we can improve our guest experience.

10/10 Excellent

Nada

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Dec 2023
Response from Katie Howard on Dec 18, 2023
Hi Nada, We are so happy to hear that you enjoyed your stay with us. We cannot wait to host you again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katie Howard on Dec 18, 2023
Thank you for the wonderful review, John! We hope to see you again soon.

4/10 Poor

Alejandro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was rather awkward. Was greeted and then asked if I had already checked in. How could I if I had just arrived? Had to stand there and wait while others checked in with no issues. Even though we ended up getting our room, it was rather uncomfortable having to wait as if I had done something wrong.
Stayed 1 night in Dec 2023
Response from Greg on Dec 17, 2023
So sorry it was an uncomfortable start to your stay. It may have been confusion due to our mobile check in program. We will address this concern with the desk team and hope you will return in the future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in we felt welcome. The front desk person was very courteous and polite and offered many suggestions that enhanced our stay. We would highly recommend this property!
Stayed 1 night in Dec 2023
Response from Greg on Dec 17, 2023
Thank you for the great review and we are so glad our staff was able to make your stay special! Hope to see you again soon!

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the River Walk
Stayed 1 night in Dec 2023
Response from Greg on Dec 17, 2023
Thank you for staying with us and glad you had a nice stay.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg on Dec 11, 2023
Thank you for the outstanding review! Enjoy your holidays!

10/10 Excellent

Jessica, Odessa

Great property. Great customer service
Stayed 1 night in Dec 2023
Response from Katie Howard on Dec 5, 2023
Hi Jessica, Thank you for the wonderful review. We are so happy that you enjoyed your stay with us. We cannot wait to host you again!

8/10 Good

Hector Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not working. We got offered to swim on a property across the street but that pool was not working either.
Stayed 3 nights in Dec 2023
Response from Katie Howard on Dec 5, 2023
Hi Hector, Thank you for taking the time to let us know about your experience while staying with us. The issues you experienced are below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying at the Mariott RC for over 35 years and I wouldn’t stay anywhere else. The staff there are unbelievably nice and treat us like family. There’s a reason that a lot of the staff have been there for years and years.
Stayed 1 night in Dec 2023
Response from Katie Howard on Dec 5, 2023
Hi Russell, we are so thrilled that you chose to stay at the San Antonio Marriott Rivercenter on the River Walk and have stayed with us for over 35 years. We cannot wait to host you again for many more years!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Update rooms and great staff
Stayed 2 nights in Nov 2023
Response from Katie Howard on Nov 29, 2023
Thank you for leaving a review, Philip. We hope to see you soon!