Lobby
Check availability

Reviews of Motel 6 San Antonio, TX - Downtown - Alamo Dome

2 out of 5
Motel 6 San Antonio, TX - Downtown - Alamo Dome
748 Hot Wells Blvd, San Antonio, TX

Reviews

6.8
Rating 10 - Excellent. 246 out of 863 reviews" "
Rating 8 - Good. 218 out of 863 reviews" "
Rating 6 - Okay. 148 out of 863 reviews" "
Rating 4 - Poor. 98 out of 863 reviews" "
Rating 2 - Terrible. 153 out of 863 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

E.

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property would not let me in lobby to check in. I had to check in at the night window, which is not air conditioned. There was a required pet deposit, which was returned at checkout. There was no coffee machine in the room. Tub and toilet had stains. There was no shampoo in the bathroom. The lady at the night window wanted to sell me a small container of shampoo.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Anna

Traveled with family
Disliked: Staff & service, property conditions & facilities
They have roaches, I saw one crawling in the hallway, there was a dead one and roach turds in the lamp above a bed. There is also just an eerie, uncanny feeling surrounding the building and in the inside, including the hallways and rooms.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Anna,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were very helpful and the room was clean. The AC was loud and turned off which the staff was very helpful about getting it re-started. It turned off again but i was able to get it to run the rest of the night. The location wasn't very attractive and was inconvenient. Other guests were noisy.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Heather,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Terrible

Joel

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 25, 2024
Hi Joel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Hao

Disliked: Staff & service, amenities
DO NOT stay here. It will be your worst nightmare. When people walk by, it is loud, and you can hear exactly everything. The front Indian girl would give you whatever reasons to refuse your quest. All the Rooms are booked, can’t change my room. No extra towels, no extra pillow, manager is not available at the moment. What lever you ask for whatever reasons, the Andew is polite no. The bed sinks in, it hurt my back. It is definitely not worth trying to save couple bucks. Will never stay in model 6 anymore. NOT recommend this place.
Response from Brand Experience Team on Apr 15, 2024
Hi Hao, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

Lexa

Stayed 1 night in Mar 2024

10/10 Excellent

maria

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good no concerns or issues
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Jaysun

Disliked: Staff & service, property conditions & facilities
No coffee
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi JaysunThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

desaray

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The room was pretty clean. But the outside did not match the inside. I did not like how we had to check in and out to the night window. A also charge a $25 Deposit, Just in case there is any damage to your room. You can only get in through the side door which is not convenient if your room is on the back end.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 18, 2024
Hi Desaray, We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Natalie #Team6

6/10 Okay

Marcos

Average
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 18, 2024
Hi Marcos, Thanks for your review, we really appreciate the support.Natalie#Team6

2/10 Terrible

Luis

Stayed 1 night in Mar 2024

10/10 Excellent

Antonio

Stayed 1 night in Mar 2024

6/10 Okay

daniel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
didnt like that the check in time was at 3pm and refundable room rate and had to wait while they go check the room which kept me waiting in lobby instead of a quick check out
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 5, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Roy

Traveled with partner
Motel was not how advertised seemed it to be.. Photos were shown inside pool which was a complete opposite… fake advertisement..
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Roy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Lester

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi LesterThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Excellent

Monte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hard to get in touch with front desk. Lobby was closed
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Monte, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Hersey

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
Very clean room
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 5, 2024
Hi Hersey,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
I arrived little before midnight - The reception lady was very nice with me- and it didn’t require much of a deposit I liked that if you didn’t have a key room you couldn’t enter the building , which is good. Sheets were cleaned , table area was cleaned. Also they have a laundry mat area with vending machines. The rooms were very decent and cleaned. I enjoyed staying here. Due to the weather we weren’t able to enjoy the pool but maybe sometime in the future, will try once again. Checking out was pretty easy and quick.Deposit was return. Over all way better than the super 8 we had suffered in.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Marisol,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and quiet
Room was great, small but comfortable. Just enough room for a relaxing evening
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
I could not have taken a bath or took a shower without shoes on. Disgusting. Sheets and towels were clean though.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing night
Room was amazing, clean and very enjoyable
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Cristoval, Corpus Christi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Little pillows, dirty and the smell of someone smoking weed down the hall and into the room
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 4, 2024
Hi CristovalThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Rosendo

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Alan

Traveled with family and small children
Disliked: Staff & service
Customer service
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Alan,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Stephanie

Traveled with partner
Liked: Amenities, property conditions & facilities
The check in process was super easy & fast. They do require a $25 deposit, which is returned back to you if you don’t cause any damages to the room. The lady that checked me in and out was super sweet and very nice. The room was very clean. The bed was comfy and sheets were clean. The pillows were not so comfy, but it’s not a huge deal because everything else was great. The fridge worked. All the lights in the room worked. They do have a small table in the room with 2 chairs where you can sit and eat. The ac was super cold & a plus in the summer. The tv worked well. The WiFi was a bit splotchy, but it wasn’t a big deal. We had zero issues with bugs. Restroom was clean. The shower is super slippery so be safe when getting in and out. Toilet was clean. There was plenty of clean towels. They did complementary bars of soap but they were small. I do wish there was a built in soap dispenser. Make sure to bring extra soap and your own shower shampoo and conditioner. If you’re staying more than a day, bring an extra roll of toilet paper. The elevators worked on the days we were there, but I like taking the stairs. The vending machines were stocked in case you need a drink or snack. The area isn’t great, which is in no fault of the workers. I would recommend checking on your car or just don’t leave valuables in there. The room where we stayed at we couldn’t look out to check on the cars. Other than that, I would recommend this place for the price. We’ll definitely be returning.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi StephanieWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Jennifer

Stayed 1 night in Nov 2023

2/10 Terrible

Corey

Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice quiet and clean
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Maria,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don’t stay here
Blood on my sheets. rude workers. charged me because i “checked out late” .
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 6, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a night or two
Two day business trip. Served it’s purpose. Good location for food and gas.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Rosendo,Thank you for the perfect rating!!Lilith#Team6

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it very much it was much quieter and had very convenient parking and the staff were very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Jacob,We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Lilith#Team6

10/10 Excellent

isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Laura L

Traveled with pets
Disliked: Amenities
The accommodations were adequate for the price. But they fought me on returning my pet deposit. Be aware that they are not pet friendly, despite the franchise claiming to be.
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Laura L,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This area is infested with German cockroaches DO NOT go here if one cockroaches get inside your stuff and take it back with you. Your house would be next. They are NOT clean
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Aug 15, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jasmine

Stayed 2 nights in Jul 2023

10/10 Excellent

Walter

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Walter,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well cleaned
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Angel,Thank you for positively rating your stay!!Lilith#Team6

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
The first impression of the property was poorly made by the front desk attendant. After that my wife noticed blood stains on the sheets. As if that wasn’t enough the remote didn’t work for the tv in the room that we got reassigned to. Horrible customer service and overall impression. I’m determined to tell anyone who will listen to me NOT TO STAY HERE!!!
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Feb 16, 2024
Hi Timothy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Phuong-Thuy

Stayed 2 nights in Jul 2023

6/10 Okay

aissa

Traveled with partner
Liked: Staff & service
cockroaches in room
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 17, 2023
Hi Aissa,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Marisa

Disliked: Cleanliness, staff & service, property conditions & facilities
They had roaches in fridge that so gross
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 17, 2023
Hi Marisa,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Allen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very disappointed due to the fact we found small Roaches ...
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 4, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
There in no soap in the room and no complinintary hygenes
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi John,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Cheri

Liked: Cleanliness, room comfort
Room review
It was clean and neat but snack and soda machines were empty or wouldn’t work. No coffee pot in room. But other than that my stay was comfortable
Stayed 2 nights in Jun 2023
Response from Nancy Y. on Jun 13, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6