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Reviews of Travelodge by Wyndham San Antonio Downtown Northeast

2 out of 5
Travelodge by Wyndham San Antonio Downtown Northeast
3821 N Pan Am Expy (IH-35N), San Antonio, TX

Reviews

6.4
Rating 10 - Excellent. 287 out of 999 reviews" "
Rating 8 - Good. 192 out of 999 reviews" "
Rating 6 - Okay. 163 out of 999 reviews" "
Rating 4 - Poor. 126 out of 999 reviews" "
Rating 2 - Terrible. 231 out of 999 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Madison

Disliked: Property conditions & facilities
First things first as far as staff, there was a young girl that was helping with my checkin. She was huffing and puffing when I was requesting changes & basic customer service needs. I was also ignored for a good amount of time when standing at the front desk because she was on FaceTime with someone & didn't see or hear me when I said something to her. When I first got to my room I noticed that my door frame was ripping off like someone had previously tried to break into the hotel room I was staying in before me. I asked for a room change and the doorframe did not line up with the door in the second room that they offered me. It wouldn't even lock. I had to settle with the room with the broken door frame & felt the need to barricade myself in using the coffee table to feel a bit more secure. The windows are very thin, and I had trouble sleeping because I could hear every single car that passed by. Also, the first day that I was there, I had to request new pillowcases because there was crumbs on them, strands of hair, & stains which is really disgusting and made me question if they even wash their sheets. I would rate my overall stay maybe 1.5 stars just based off of those factors. The only really helpful thing that they did was making the bed in the morning and taking the used towels. Would not reccommend going here.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Madison,We apologize for the challenges you encountered during your stay. We appreciate your feedback and will address your concerns with our team for improvement. Guest satisfaction is our top priority, and we regret that we fell short of your expectations. Your comments will help us enhance the quality of our services. Thank you for bringing these issues to our attention.

4/10 Poor

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Apr 30, 2024
Hello Marissa, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your input and would love the opportunity to address them accordingly.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was nothing short of fantastic. The outdoor pool provided hours of fun and relaxation for the whole family, while the spacious family room offered plenty of space to unwind. Having our own bathroom was a convenient feature, and the included WiFi made it easy to stay connected.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Brittany, We are thrilled to hear that you had a fantastic stay at our hotel! It's wonderful to know that you enjoyed our outdoor pool and spacious family room. We strive to provide convenient features like private bathrooms and complimentary WiFi for our guests to enjoy. Thank you for choosing our hotel for your family getaway.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel experience! Superb!
Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello Bruce,We're thrilled to hear that you had a wonderful stay with us! Thank you for taking the time to share your positive feedback. Your kind words truly motivate us to continue providing excellent service to all our guests. We hope to welcome you back soon for another superb experience!

6/10 Okay

Eduardo

Traveled with family and small children
Liked: Staff & service, amenities
Faltaba limpieza en los pasillos ya que al ingresar se percibía un olor extraño
Stayed 3 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Eduardo, Thank you for sharing your feedback with us. We have forwarded your comments to the relevant team for their review and further attention. Your input is valuable as we strive to enhance the guest experience.

2/10 Terrible

Amie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is next a noisy freeway, the owners were not very friendly, the bathroom door in our room was so warped that it wouldn’t close, the floor felt wet and sticky all over the carpet to where I wouldn’t walk without shoes on, the bed sheets had debris on them that made me not want to sleep in them, and I ordered a room through Expedia that had 2 queens and a pull out couch bed only to find out that they don’t even offer those types of rooms at the property. The owners said that the two king beds were big enough to sleep 3 and so it shouldn’t make any difference. Not pleased and definitely wouldn’t return.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Amie, We regret to hear about your experience and take all feedback seriously. We encourage guests to reach out to management directly for further assistance with any concerns post-stay, as it allows us to address and improve for future guests. Thank you for sharing your feedback with us.

2/10 Terrible

Sergio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Travelodge engages in bait-and-switch. It sold me a two bed room to sleep 6 people. They said just have 3 adults in each bed. Thank goodness that Expedia reversed the charges. Don't bother, find a reputable place to stay. It doesn't even have an elevator.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Sergio,We're sorry to hear about your experience. Our room types are designed to accommodate the number of guests stated at booking. We recommend reaching out to management for further assistance. We appreciate your feedback and will address this internally for improvement.

4/10 Poor

Kalarav

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room had torn curtains. Not having soap and all the basic things that should be there by default. Overall its below expectations.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Kalarav, We apologize that your experience did not meet our usual high standards. Your feedback is important for us to improve our services. We appreciate your input and will address these issues internally. Thank you for sharing your concerns with us.

6/10 Okay

alfredo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its ok, it's cheap but no clean
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello alfredo, We appreciate your feedback and regret any inconvenience caused. We strive to maintain high cleanliness standards and will address this with our team. Thank you for bringing this to our attention.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a truly remarkable stay at this hotel! The soundproof rooms ensured a peaceful night's sleep, and having a microwave in the room was incredibly convenient for heating up snacks. With popular amenities like a pool and free WiFi, plus the added perk of parking included, this hotel has everything you need for a perfect getaway.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Terry,We are delighted to hear that you had a wonderful experience during your stay with us. It sounds like you made the most of our soundproof rooms and convenient in-room amenities. We strive to offer a comfortable and relaxing environment for all our guests to enjoy, including our pool, free WiFi, and complimentary parking. Thank you for choosing us for your getaway, and we hope to welcome you back in the future.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service
comfy and quiet
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Alicia,We're pleased to hear you found our hotel comfortable and quiet. Our team strives to create a relaxing atmosphere for all our guests. Should you have any further feedback or require assistance, feel free to reach out to our management.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel experience! The outdoor pool was the highlight, and the WiFi included made it convenient for both work and play. I loved my every second here!
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Ellen,We're thrilled that you enjoyed your stay and made the most of our amenities, especially the outdoor pool and WiFi. Your positive feedback is truly appreciated, and we hope to welcome you back for another wonderful experience soon!

6/10 Okay

Frederic

Traveled with family and small children, Traveled with family
We have stayed at this hotel before and absolutely loved it. This time around it wasn't so pleasant. There wasn't enough staff to help with the rooms. So they had to call staff from the other hotel across from ours. When we asked for something such as additional towels etc., we were told to wait on someone else. The staff or lack there of was ok. When we stayed before there was complimentary breakfast and now there's nothing. You can clearly see that the staff uses the fridge in the front for their lunch and there was no vending machines. The room was decent but if we really needed anything we would have to wait. It seems this hotel took a dip. It wasn't overly bad it just wasn't a 4 star hotel. But to want to say the staff were professional and very nice...just slow at responding.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Frederic, We appreciate your detailed feedback on your recent stay with us. We regret to hear about your experience not meeting your expectations this time. Our team will take your comments into consideration for improvements. It's nice to hear you found our staff to be professional and kind, despite any delays. We value your loyalty and hope to have the chance to welcome you back with an even better experience in the future.

6/10 Okay

Lalicia, Houston

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Room was clean but the TV was an issue.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Lalicia, We appreciate your feedback on the cleanliness of the room. For any future concerns regarding amenities, please reach out to our management team for assistance.

2/10 Terrible

Genaro

Disliked: Property conditions & facilities
Restroom was dirty
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Genaro, We appreciate your feedback regarding the restroom cleanliness and will address it promptly with our housekeeping team. Thank you for bringing this to our attention.

6/10 Okay

David

Disliked: Cleanliness
Small roaches in the restroom. Didn't see them other places.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello David, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Felix E

Business traveler, Traveled with family
This was a horrible experience! No human beings should step foot on this property
Stayed 3 nights in Jan 2024
Response from Manager on Feb 10, 2024
Hello Felix E,Thank you for sharing your feedback with us. We apologize for the unpleasant experience you had during your stay. Our team is committed to providing a comfortable and enjoyable stay for all our guests. We take your comments seriously and will use them to improve the quality of our services.

2/10 Terrible

Wendi

Disliked: Cleanliness, staff & service, property conditions & facilities
There is no elevator to the 2nd floor. The floor has soft spots in it. I found a roach in our room. The towels looked dirty. I asked for extra towels at 8 pm. They said I would have wait til morning. Went down and asked for more towels at 7 am. They said we can not get more towels until our room was cleaned. We left the hotel at 7:30am, so that was of no use to us. 3 bath towels, 2 hand towels and one wash cloth for 4 people is not enough. The motel is extremely old and needs serious repair. Overall very disappointed.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Wendi,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. As a historic hotel, we understand that certain features may not meet modern expectations. We appreciate your understanding regarding the lack of an elevator and the state of the floor. However, we take cleanliness very seriously and we regret that this issue was not up to our usual standards. Your concerns regarding the towels will be taken into consideration for future improvements. We value your insights and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well-maintained, and surrounded by a relaxing atmosphere .This all made my stay truly memorable.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Christelle,Thank you for your kind words about our hotel! We're delighted to hear that you had a memorable stay and found our property clean, well-maintained, and surrounded by a relaxing atmosphere. Our team takes pride in creating a positive experience for our guests, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel boasts popular amenities that truly enhanced my stay. From the inviting pool to the convenient parking, every amenity contributed to a more enjoyable experience.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Erika,Thank you for your kind words! We are thrilled to hear that you had a fantastic stay with us and that our amenities added to your overall experience. We always strive to provide our guests with a comfortable and enjoyable stay. We appreciate your feedback and hope to welcome you back in the future for another excellent stay.

2/10 Terrible

ABrianna

Traveled with family
Absolutely terrible & disgusting. Toilets aren’t clean , manager is never at the location & when asked to speak they just give you an email to contact them through. Roaches & knats in the bathroom & the rooms have nasty odors. The health department was called on them because the receptionists wouldn’t give any info as to who to call , wouldn’t tell her name or the managers she gave not one care about our experience. Wouldn’t recommend to ANYBODY! & a stray dog kept running up on my child & I
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello ABrianna, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner in the room provided cool comfort at its best. It ensured a comfortable night's sleep, especially during warmer weather. This must-have amenity significantly contributed to the overall comfort of my stay.
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Kathleen,Thank you for sharing your positive experience with our air conditioning system. We are delighted to hear that you had a comfortable night's sleep and that our amenity enhanced your overall stay. We strive to provide the best possible comfort for our guests, especially during warmer weather.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, relaxing under the sun was just the best part of my visit. Spotless and super welcoming! Their pool spruced up fun levels during my stay.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Brent,Thank you for your kind words about our hotel. We are delighted to hear that you enjoyed your time relaxing by the pool and found our facilities to be spotless and welcoming. It is always our goal to provide a memorable and enjoyable experience for our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Liliana

Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Liliana,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. We strive to provide exceptional service and it is great to know that we succeeded in doing so. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Mildred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our weekend getaway at this hotel was nothing short of delightful. The outdoor pool provided a refreshing retreat, and the family room created a cozy space for quality time. The inclusion of WiFi, air conditioning, and a flat-screen TV added that extra touch of comfort we appreciated.
Stayed 1 night in Jan 2024
Response from Manager on Jan 19, 2024
Hello Mildred,Thank you for choosing to stay with us for your weekend getaway. We are overjoyed to hear that you enjoyed the refreshing outdoor pool and the cozy family room. It is wonderful that the inclusion of amenities like WiFi, air conditioning, and a flat-screen TV added to your overall comfort. We hope to welcome you back again in the future for another delightful stay.

10/10 Excellent

Lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choosing this hotel for our family retreat was a fantastic decision.
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Lynda,We're thrilled to hear that choosing our hotel for your family retreat was a fantastic decision! It's always our goal to provide a delightful experience for our guests. We hope you and your family had a truly memorable stay with us.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning to a spotless room each day made me feel pampered. A clean and comfortable haven during my stay!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Felicia,Thank you for sharing your positive experience with us! We are delighted to hear that you found our rooms to be spotless and comfortable. Providing a clean and welcoming environment is our top priority, and we are thrilled that we were able to exceed your expectations. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of popular amenities catered to every guest. Whether seeking relaxation by the pool or assistance from the 24/7 front desk, the hotel's offerings covered a broad spectrum of needs.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Frances,We're glad to hear that you found our hotel's amenities to be diverse and accommodating, such as our 24/7 front desk and pool area. Our goal is to ensure that all of our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

esteban

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello esteban,We are delighted to see that you had a wonderful experience during your recent stay with us! We greatly appreciate your support and hope to have the pleasure of welcoming you back soon.

6/10 Okay

Moukay

Traveled with group
Main Lights didn’t work
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Moukay, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our maintenance team has been alerted and will address the issue promptly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Marina, Laguna Niguel

Stayed 2 nights in Dec 2023
Response from Manager on Jan 23, 2024
Hello Marina, We apologize for any concerns you may have had during your stay. Please reach out to us directly so we can address any issues you experienced. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

8/10 Good

Belinda

Traveled with family
Liked: Cleanliness, staff & service
The stay was good
The price was great for two king size beds. The hotel is older and the beds we got were older too. Service was very good and the rooms were clean.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Belinda, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're delighted to hear that you found our prices reasonable and appreciated our attentive service. We take pride in maintaining clean rooms to ensure a comfortable stay for our guests. We appreciate your understanding that as an older establishment, some aspects of our hotel may reflect its age. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Raymundo

Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Raymundo, We're sorry to hear that you had a less than satisfactory experience during your stay. We encourage you to reach out to us directly so that we can address any specific concerns you may have. Our team is committed to ensuring the comfort and satisfaction of our guests, and we would appreciate the opportunity to make things right. We value your feedback and will use it to improve our services.

2/10 Terrible

HUZEFA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to switch 2 rooms First one with duck tapes on the bathroom door The next room super hot No room service No coffee off hours Could not get extra sheets / blankets pillows
Stayed 3 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello HUZEFA,Thank you for sharing your recent experience at our hotel. We apologize for any inconvenience you encountered with the rooms and amenities. We appreciate your feedback and will address these concerns with our team. We encourage guests to contact our management directly for further assistance.

2/10 Terrible

Romil

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Romil,We apologize for any issues you may have experienced during your stay. Please reach out to our hotel directly so we can address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not only beautifully designed but also meticulously clean. The amenities provided a touch of luxury, and the central location made exploring the city convenient.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Minnie,Thank you for taking the time to share your positive experience with us! We're glad to hear that you found the room design beautiful and the cleanliness meticulous. It's also great to know that you enjoyed the amenities and found our location convenient for exploring the city. We strive to provide a high level of comfort and convenience for our guests.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor pool became a retreat during our stay. Its sparkling waters and comfortable loungers offered a perfect way to unwind.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Monique,We are delighted to hear that you enjoyed our outdoor pool during your stay. It is indeed a tranquil haven where our guests can relax and unwind. We take great pride in maintaining its cleanliness and providing comfortable loungers for ultimate comfort. Thank you for your kind words, and we hope to welcome you back soon for another rejuvenating experience.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub in our room was such a nice touch of luxury during our stay. After a long day of exploring, there was nothing better than sinking into a warm bath to relax and unwind. It truly felt like a home away from home.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Denise,Thank you for sharing your wonderful experience with us! We are delighted to hear that the bathtub added a touch of luxury to your stay and provided a relaxing and comforting experience. We strive to create a home away from home ambiance for all our guests, and we're glad that you felt that during your visit.

4/10 Poor

Lily

Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello Lily, We're sorry to hear that your recent stay fell short of your expectations. Please feel free to reach out to us directly with any specific feedback you may have so that we can address any issues. We value your input and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Keshia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent aminities!!! I must say they took great care of us!
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Keshia,Thank you for sharing your positive feedback regarding our excellent amenities. We strive to provide top-notch care and are delighted to hear that you had a great experience. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Sonia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in San Antonio for a family vacation and booked a room at this hotel for convenience's sake. What a great decision! The location was perfect close enough to downtown attractions but far enough to avoid the noise. The pool was a hit with the kids!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Sonia,Thank you for choosing our hotel for your family vacation in San Antonio! We're thrilled to hear that our location was favorable for you and that you enjoyed the peaceful atmosphere away from the city's noise. It's wonderful that the kids had a great time at our pool. We hope to welcome you back for another enjoyable stay in the future!

2/10 Terrible

Carolina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Carolina,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would greatly appreciate it if you could provide us with specific details about your concerns. Please reach out to our hotel directly so that we can address any issues you may have encountered. We hope to have the opportunity to make it right for you in the future.

8/10 Good

Jacquelyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Adequate for pricing.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Jacquelyn,Thank you for sharing your feedback with us. We're glad to hear that you found our pricing to be reasonable. We appreciate your patronage and look forward to welcoming you back in the future.

4/10 Poor

Phoenicia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Location was great but staff was rude she picks an choose who she charged a deposit to
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Phoenicia, Thank you for providing your feedback. We apologize for any rudeness experienced during your stay. We strive to provide exceptional service to all our guests. We have shared your comments with our team to address this issue. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lucy A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what an amazing experience! The soundproof rooms were a life saver, especially since I had a late-night meeting. The housekeeping was also top-notch, keeping my room clean and tidy throughout my stay. But what really blew me away was the 24/7 front desk. I had a problem with my luggage and they went above and beyond to resolve it. I couldn't ask for better service.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Lucy A.,Thank you for sharing your fantastic experience with us! We're delighted that our soundproof rooms provided you with a peaceful environment for your late-night meeting. It's wonderful to hear that our housekeeping team maintained the cleanliness of your room to your satisfaction. We always strive to go above and beyond for our guests, so we're thrilled that our 24/7 front desk was able to assist you with your luggage issue. We hope to welcome you back for another exceptional stay in the future!

8/10 Good

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place, coffee and juice and some snacks in the morning was good. Easy in and out. Clean rooms, ours had fridge and microwave.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Raul,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed the complimentary coffee, juice, and snacks in the morning. We take pride in providing clean rooms with convenient amenities such as fridges and microwaves. We hope to welcome you back again in the future for another great stay.

2/10 Terrible

Josceline

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Josceline,We're sorry to hear that your stay with us didn't meet your expectations. We encourage you to reach out to our hotel directly so that we can address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and our room was comfortable. We had a family suite as there were 5 of us 4 adults and 1 child. Will book again when in the city
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Margie,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our hotel clean and your room comfortable. We appreciate your kind words and look forward to welcoming you back on your next visit to the city.

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The outdoor pool and BBQ facilities were a hit.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Ethel,Thank you for choosing our hotel and for your positive feedback on our outdoor pool and BBQ facilities. We are delighted to hear that you enjoyed them during your stay. Should you have any future requests or questions, please do not hesitate to reach out to us directly.

8/10 Good

Tyreesha

Liked: Staff & service, property conditions & facilities
Rooms clean linen clean hotel clean staff is amazing only thing is there is no food /snacks drinks no vending machine have to buy all your stuff outside the hotel also have no essentials one may need like soaps shavers shampoos laundry soap etc
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Tyreesha,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our rooms, linen, and hotel to be clean, and our staff amazing. We apologize for any inconvenience caused by the lack of food, drinks, and snacks available on-site. We understand the need for essential items and have taken note of your suggestions regarding soaps, shavers, shampoos, and laundry soap. We appreciate your valuable input and hope to welcome you back in the future.