10/10 Excellent
Mandy
Traveled with group
Apr 27, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a quick trip after attending a medical conference in Italy. I was quite happy with the hotel. My room was clean and ready when I arrived and comfortable. The view from the balcony
Was lovely.
The main pool was nice, and an important difference from Caribbean resorts is that any time you could walk up and find a lounge chair compared to making up at the crack of dawn to reserve chairs. The drink service was good, though not quite as attentive as I would have liked.
My only concern was that I travelled here with friends/colleagues and one of 5 nights we were having a nice time on the patio outside bar. Another guest screamed at us and threw water off their balcony at us. This was before midnight at an all inclusive resort. Nobody was hurt. But this is completely unacceptable. And when it was raised to the hotel staff we were told that “it’s a quiet hotel” instead of dealing with the problem. Laughing on a patio bar before midnight while on vacation should not be considered inappropriate and the handling was completely wrong.
Mandy
Stayed 5 nights in Apr 2024