Ratings based on 1,206 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service

Posted Jan 9, 2015
The staff was friendly, professional. The room was comfortable ans clean. Overall great experience.
Comment from Hotel Management
Jan 13, 2015 by Don, Hotel Management
Thank you for taking the time to recommend the HILTON SAN DIEGO RESORT & SPA and for being our valued guest! Our team takes great pride in providing our guests with an exceptional service experience and they will be pleased to hear of your praises. We hope to welcome you back to our resort soon! Wishing you a wonderful New Year, ELIZABETH PELECKIS Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Amazing Hotel

Posted Jan 5, 2015
Pros: Staff, staff, staff! and rooms clean and comfortable
Cons: Cost of Buffet breakfast..not quite worth $25.00
Location: US Midway, retire aircraft carrier.
Great hotel, location and on the beach..next to huge City park, Bay and more beach. Close to many restaraunts, highway, airport. Would stay here again . Staff and amenities are excellent. Buffet breakfast was expensive $25.00! Rooms comfortable, clean.
Comment from Hotel Management
Jan 10, 2015 by Don, Hotel Management
It was a pleasure to have welcomed you to the HILTON SAN DIEGO RESORT & SPA! We strive to afford a level of service and amenities that rivals the beauty of our scenic property and we thank you for sharing your enjoyable stay with fellow travelers. We look forward to welcoming you back in the near future!. The best of New Year wishes, ELIZABETH PELECKIS Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom madison WI

Good hotel for families

Posted Jan 5, 2015
Very child friendly. Restaurant good but expensive Very helpful staff
Comment from Hotel Management
Jan 8, 2015 by Don, Hotel Management
Thank you for choosing to spend your family holiday season at the HILTON SAN DIEGO RESORT & SPA and taking for the time to share with fellow travelers your experience with us. Whether it’s a family vacation or a romantic getaway for two, there are special memories each of our team members is eager to help you discover! We hope to welcome you back to our resort soon for any occasion and share with you all there is to experience in and around our sunny San Diego Mission Bay property! Wishing your family all the best in 2015, DON DENNIS Managing Director
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Beautiful pool, quiet location

Posted Jan 4, 2015
Excellent housekeeping and janitorial staff - everything here from the guest rooms to the pool area was kept super clean at all times. Pool area is spacious and the fire pits with seating areas are a nice touch for people who want to hang out at the pool without swimming. All staff were friendly and helpful. Location is quiet, and we were able to watch SeaWorld's fireworks from our balcony. Our only dislike was the lack of dining choices on-site. Acqua and its adjoining lounge are way overpriced for small portions of food that was not really all that special. This was not a big deal to us though, as we spent plenty of time off-site and just ate our meals elsewhere. We had a villa with a bay view and would definitely stay here again and recommend this hotel to others. Regular prices are maybe a bit on the high side, but if you are booking a flight and receive the hotel discounts (as we did) the price is quite reasonable.
Comment from Hotel Management
Jan 9, 2015 by Don, Hotel Management
Thank you for choosing the Hilton San Diego Resort & Spa for your recent visit to California. We’re thrilled that you were able to enjoy our beautiful pool, area activities and that our genuinely caring and knowledgeable team made your stay enjoyable. Your comments are invaluable to us, and while constantly making improvements throughout the resort your constructive comments will be taken into consideration. We appreciate your feedback and recommendation with fellow travelers and we hope you will come back and enjoy these great guest offerings next time your travels take you to San Diego. All the best wishes for the New Year, DON DENNIS Managing Director
2 out of 5
by A verified traveler

Posted Jan 4, 2015
Pros: Pool
Cons: Front desk service, room service
The hotel is greatly located at Mission Bay with easy access to nearby tourist areas. It has a great pool. We arrived at 3PM and they told us our room was not ready and they would call us. 2 hours later, I checked back as they had not called us and they told us the room was ready. The rooms are Ok but not very clean. Twice on our visit they came after 4PM for room service. The front desk staff failed to give me a parking pass and they nearly towed my car away. We visited the restaurant and several of the items we requested of the menu were not available and the food was otherwise tasting only OK.
Comment from Hotel Management
Jan 9, 2015 by Don, Hotel Management
Many thanks for being our guest and for extending this feedback. It's a pleasure to have shared our many amenities and great location with you. Though we appreciate your honest feedback about your experience while staying at our resort, however we are sad to hear we fell short of an exceptional stay. Your review provides feedback that our team needs to re-evaluate our guest needs and meet guest expectations. We apologize that you were unhappy with condition of your guest room. Moreover, we regret the poor level of service you received as this is atypical of the responsive and caring hospitality each of our team members strives to share with every guest. As we take the steps necessary to make it right for you and our future guests, we hope you will consider reaching out to us directly to further discuss your recent experience. Kindly, ELIZABETH PELECKIS Hotel Manager
3 out of 5
by A verified travelerfrom Hollywood, CA

Nice but weary of the fees adding up.

Posted Jan 3, 2015
Pros: Fireplaces, pool is heated well, great tennis courts, staff seem to really care. Cons: Pricing structure and fees. When I bought a coffee the team member circle the tip section. We were worried about using the soap in the bathroom because we did not know if there would be more charges. They charge $100 per day 'deposit'. Bike rental is $36 per person. I think I might of liked a higher end hotel. Was worried about parking and towing. All in all, I had a hard time relaxing. On the last day my room key did not work before check out.
Comment from Hotel Management
Jan 8, 2015 by Don, Hotel Management
Dear Christine, Thank you for taking the time to share your experience at our resort. It was a pleasure to have welcomed you and we are happy to hear you enjoyed the fantastic amenities in and around the property and you appreciated the attention from our genuinely caring and hospitable team. We also appreciate your honesty about the issues you felt made your stay less than perfect and we are sorry we fell short in these areas. In our ongoing efforts to make each guests visit with us an exceptional and relaxing time, we will take your comments into consideration while making improvements to reach this goal. We hope to have the opportunity to welcome you back to the SAN DIEGO RESORT & SPA. Wishing you all the best in 2015, DON DENNIS Managing Director
Comment from Hotel Management
Jan 8, 2015 by Don, Hotel Management
Dear Christine, Thank you for taking the time to share your experience at our resort. It was a pleasure to have welcomed you and we are happy to hear you enjoyed the fantastic amenities in and around the property and you appreciated the attention from our genuinely caring and hospitable team. We also appreciate your honesty about the issues you felt made your stay less than perfect and we are sorry we fell short in these areas. In our ongoing efforts to make each guests visit with us an exceptional and relaxing time, we will take your comments into consideration while making improvements to reach this goal. We hope to have the opportunity to welcome you back to the SAN DIEGO RESORT & SPA. Wishing you all the best in 2015, DON DENNIS Managing Director
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Would definately stay again

Posted Jan 3, 2015
Location was close to everything but in a nice quiet location. I was in crutches so had the handicapped room, the bathroom door was awkward. Loved the hot tub and restaraunt was delicious!
Comment from Hotel Management
Jan 8, 2015 by Don, Hotel Management
It was our pleasure to have welcomed you and we are pleased to hear you were able to fully enjoy resort and fine dining in ACQUA! Thank you for your kind words and many wishes for a speedy recovery to you. We look forward to welcoming you back in 2015. All the best, ELIZABETH PELECKIS Hotel Manager
2 out of 5
by A verified travelerfrom NorCal

Very disappointing! Not a spa for sure!

Posted Dec 29, 2014
This hotel is advertised as a spa. That is a tremendous stretch! When we arrived the hotel looked nice and kept up. Away from downtown but still close enough. It was that but service was terrible. We got to the hotel and took showers to freshen up. We noticed that there wasn't a hair dryer. I asked the front desk if they could send one to our room. 6 hours later I had to call again and ask again, finally they brought us one. The gym is a tiny, approximate, 10 X 30 room with minimal equipment. Two of the four days we went to the pool there were no towels or someone at the pool to ask. On one day I waited for about 30 minutes to see if someone would come out. I finally had to go to the front desk to ask for towels for the pool. Ten minutes later a lady came out with a fresh batch of clean towels. When I told her thank you for the towels she told me that the towels that were sitting there in the laundry basket were clean as well. Not exactly spa like! There also is no water anywhere by the pool. My family and I walked on the beach that they advertise with the hotel. I've been on a lot of beaches but have never been on one quite like this one. It was smushy like sewage and as you walk down you'll find a overflow waste pipe. Probably last on my list was the fact that the hotel is only about 5 miles from the airport but they have no pick up or drop off service. Oh, excuse me, they do but there is a charge for that service.
Comment from Hotel Management
Jan 3, 2015 by Don, Hotel Management
Our guest feedback is very important to us and we apologize for the inconvenience you experienced while out at the pool and waiting on your hair dryer to be delivered. We take great pride in providing our guests with an exceptional service experience, so it is disheartening to hear we fell short in these areas you have mentioned. We look to use these situations to improve our overall service and guest satisfaction. Should you consider giving us another opportunity to welcome you back, we would be happy to show the true hospitality and service we are known for. Kindly, DON DENNIS Managing Director
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Nice hotel close to tourist destination

Posted Dec 28, 2014
We enjoyed our two night stay. Staff was really helpful and friendly. Amenities were great. Swimming pool and hot tub experience at night was really amazing.
Comment from Hotel Management
Dec 31, 2014 by Don, Hotel Management
We’re thrilled to hear you fully enjoyed our tropical oasis so close to Sea World, Fashion Valley, and Old Town San Diego; yet far enough to fully appreciate a true resort experience surrounded by serene tropical landscapes and of course fantastic fun filled Mission Bay. On behalf of our entire team at the HILTON SAN DIEGO RESORT & SPA it was our pleasure to have welcomed you and we hope to see you again in 2015! All the best, DON DENNIS Managing Director
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Seaworld

Posted Dec 27, 2014
Close to Seaworld. Nice private beach, but out of the way to everything else. Food a little overpriced but good service. Was not impressed with "resort fee"
Comment from Hotel Management
Dec 30, 2014 by Don, Hotel Management
Thank you for choosing the Hilton San Diego Resort & Spa for your resent trip. With so many great hotel options in the San Diego area, we are honored to have welcomed you. As a full service resort with so many activities and amenities for our guests of all ages to experience in and around the property, we hope the very short drive or free shuttle offering to some of the most popular local attractions are not too missed while enjoying a little slice of paradise here at the resort. We hope to welcome you back soon and thank you for sharing your recommendation with fellow travelers. All the best, DON DENNIS Managing Director