Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
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Reviews of Rolson Hotel

2.5 out of 5
Rolson Hotel
24 Crenshaw Street, San Ignacio

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 83 reviews" "
Rating 8 - Good. 26 out of 83 reviews" "
Rating 6 - Okay. 9 out of 83 reviews" "
Rating 4 - Poor. 2 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rolson is superbly managed. The rooms are super clean, and the restaurant is among the best around San Ignacio, with great food right on through to dessert. Awesome drinks as well… The wife and I recently purchased property nearby, and we now we plan to make “The Rolson” our base in Cayo during the construction of our new home. It’s that good!
Stayed 4 nights in Mar 2024

10/10 Excellent

Kier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are lucky enough to be in Belize you'll know differently places different standards. This place has a wonderful staff, helpful and friendly. The hotel has a beautiful pool views and the restaurant has a great selection of fresh foods.
Stayed 3 nights in Mar 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service
Too far from town
Stayed 3 nights in Mar 2024

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for some dogs barking in the middle of the night. Kind of par for the course in that town, so not unexpected.
Stayed 2 nights in Feb 2024

8/10 Good

Pietie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Rolson was a great stay in San Ignacio…the staff was so friendly and accommodating….it was convenient to have a restaurant on the premises that served delicious food. The tour guides were able to pick us up there at the lobby for our excersions. I would definitely stay at the Rolson again.
Stayed 4 nights in Feb 2024

8/10 Good

Christopher

Stayed 7 nights in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 25, 2024
Thank you for take time of your busy schedule to give us a review. we really appreciate it

6/10 Okay

Hector

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Special service expensive
Stayed 2 nights in Jan 2024
Response from Front desk on Jan 25, 2024
We apologize for not meeting your expectation.

10/10 Excellent

Mily, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 25, 2024
Thank you for taking the time of your busy schedule to give us a review.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel stay to tour the area.
Excellent hotel in San Ignacio. We used it as our base to explore this part of the country. (Caracol. Xunantunich, Cahal Pech, etc.). On site restaurant, we had the house specialty- BBQ pork ribs with rice, cole slaw. Delicious!!! 4-7pm Happy hour- Bucket of 6 bottles beer, $12.50 US. Get the mountain view rooms, great view of valley.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 25, 2024
Thank you for your review. It is our pleasure to assist our guests.

8/10 Good

Mr Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 8, 2023
Thank you! We appreciate it

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights….it is a mid range hotel with a great pool. The restaurant is awesome and it has amazing views. We loved the staff at this hotel and they set us up with a once in a lifetime day trip to Tikal.
Stayed 3 nights in Nov 2023
Response from Minnelli-Front Desk on Dec 2, 2023
Thank you so much! We are happy that we were able to make your trip a memorable one!

8/10 Good

Michelle, Lacombe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rolson Front Desk on Nov 10, 2023
Thank You for your feedback, We appreciate the time you took to let us know how you felt about your stay with us.

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't stay here again even if it was free. I called for a shuttle pickup, it came but picked up other guests who arrived later and didnt have room for us so we waited over an hour to get to the hotel. Check in process was interrupted multiple times by other guest needs. Room floor was dirty, bathtub was full of hair and used toiletries, clearly overlooked by the housekeeping department. I went to use the hair dryer, it fell apart, I'm lucky I didn't get electrocuted. When I asked the front desk for one, the agent said he would check some other rooms for one and bring it by IF he found one. He did show up wth one 25 minutes later! I needed it to dry a bag, they did inform me that there was a dryer for $2. I told them I didn't have US change so had to wait for the hair dryer. Maybe the front desk person could have taken this opportunity to go above and beyond and dryed my bag or put a few quarters into a machine for me that they would have gotten back. I would have requested a room change or gotten a different hotel if we had more time. General hotel cleanliness not great either, dirt, qtip on stairs etc.Food tasty and service was friendly. Should have had another server scheduled, one was not enough. He was helpful polite and efficent for how busy it was! I cut my finger in the morning and the front desk agent couldnt even find me a bandaid. Seriously? Your staff are capable, train them and give them the tools they need.to do their jobs. Hotel shuttle.pickup was on time.
Stayed 2 nights in May 2023
Response from Rolson Hotel on Jun 13, 2023
Hi Cheryl, it's unfortunate to hear that you received such a bad service at a hotel. However, we feel the need to tell you that we truly believe you are mistaken our hotel with another. We don't have any rooms with a bathtub in them. Our rooms are inspected daily and thoroughly. Our hair dryers cannot be removed from the wall so there is no way the front desk could have checked other rooms for one and bring it to you. We always have extra at front desk and we do not charge for it. We do not have any machine/dryers either so this is why we truly believe you are mistaking us with another hotel that you stayed at. Lastly, we do not have any male servers, female waitresses only!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple from Colorado
I’ve never met nicer people anywhere! A fabulous place to stay. And the restaurant is excellent. We will be back.
Stayed 3 nights in Mar 2023
Response from Rolson front desk on Apr 4, 2023
Thank you! it was a pleasure to serve you!

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff, especially Emasie. She went above & beyond to make our stay a pleasant one. Only issue, the pool could use a little love, it has a not very inviting appearance.
Stayed 5 nights in Feb 2023
Response from Rolson front desk on Apr 4, 2023
Thank you! The pool has been renovated

10/10 Excellent

Haiping

Stayed 3 nights in Jan 2023
Response from Rolson front desk on Apr 4, 2023
Thank you!

4/10 Poor

YOTAM

Disliked: Staff & service
Not the best
Top be fair, I'm not sure there are many great options in San Ignacio unless perhaps if you're staying in one of the resorts. The main issue with this hotel is the location - it's an unpleasant and hilly 30 minute walk on the shoulder of the highway to get to downtown, which is the only area where you'll find some decent food options. The room was large but in a poor state. Stains, spider webs, etc. Water pressure in the shower was very low, and the shower was very moody and required a lot of tinkering to get any kind of warm water, at which point the water would immediately become scorching hot. Office hours are short, so there is no way to get any food before you leave on an excursion of any sort, for example. Laundry service is very expensive.
Stayed 3 nights in Dec 2022
Response from Rolson Front Desk on Jan 10, 2023
Hi Yotam, First off I am sorry that we did not meet your expectations. However, allow me to address this not so fair review... Firstly, your "main" issue was beyond our control. The location of our hotel is on google maps and it is also stated that it is a 15-20 minute walk to town and about 5 minutes driving. You chose our hotel despite having other options closer to town. Secondly, on our reservation forms we specifically ask if our guests would like housekeeping which is free of charge, you chose no housekeeping for your 3 nights stay. Thirdly, the water pressure needs to be adjusted to the temperature you like and you didn't come down for assistance so we were unaware that you needed help with this. Fourthly, you stayed with us during a holiday season in Belize (in regards to short hours).

10/10 Excellent

Kaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Rolson
Excellent stay at Rolson. The staff was very friendly and helpful. The room was very comfortable, clean and excellent WIFI connectivity.
Stayed 4 nights in Dec 2022
Response from Rolson on Dec 15, 2022
Thank you for taking the time to review us!

10/10 Excellent

Lydia

Stayed 1 night in Jun 2022
Response from Rolson front desk on Jul 6, 2022
Thank you for taking the time of you busy schedule to rate us, we really appreciated!

8/10 Good

Deidre

Stayed 3 nights in Apr 2022
Response from Rolson on May 13, 2022
Thank you for your great review!!

4/10 Poor

Nigel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The owner/staff was not friendly. Food at the restaurant was awful.
Stayed 2 nights in Mar 2022

10/10 Excellent

Fay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Sonia on Jan 8, 2022
Thank you for taking your time and to leave us a great review. Stay Safe!!!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and drinks. Really nice staff. Family owned. Secluded pool. Stairs included with the stay encourage health and wellbeing
Stayed 7 nights in Mar 2021
Response from Sonia on Mar 22, 2021
Thank you very much for your review. looking forward for your return

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. On the hill just out side of town it was a little cooler than town. It was about a 15 minute walk to town, and a $2.50 USD taxi ride back up the hill. The staff was really helpful about finding tourist activities.
Stayed 1 night in Mar 2021
Response from Sonia on Mar 22, 2021
Thank you very much for your review. Looking forward for your return

8/10 Good

LeAnne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Ignacio
Stayed 2 nights in Dec 2020
Response from Sonia on Jan 10, 2021
Thank you LeAnne for your review

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to open the restaurant for breakfast two hours early for us. And they miraculously found mimosas when we asked for them. On site massages were very nice.
Stayed 1 night in Dec 2020
Response from Sonia on Dec 27, 2020
Thank you for taking the time to give us a review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Rolson Hotel on Jun 1, 2019
Thanks for staying with us here at Rolson Hotel. We appreciate your feedback! :) Hope you visit us back...

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from SONIA on Jan 9, 2019
THANK YOU FOR TAKING TIME OF YOUR BUSY SCHEDULE, YOUR COMMENTS ARE VERY IMPORTANT TO US

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful. Restaurant on site is fantastic.
Stayed 2 nights in Jun 2018
Response from Management on Jun 21, 2018
Good day, Thank you for taking time out of your busy schedule to give us your review. We appreciate all of your positive feedbacks. Hope to see you again while in San Ignacio,Belize

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Management on May 18, 2018
Good morning, Thank you for taking the time of your busy schedule to rate us! We thank you for choosing Rolson Hotel for your accommodation stay!

6/10 Okay

Verified traveler

far from city center. room not ready when checking in
Stayed 2 nights in Apr 2018
Response from The Rolson Hotel on Apr 25, 2018
Thank you for choosing Rolson Hotel for your accommodation stay in lovely Belize. In regards to your review our hotel is less than a mile from the center of town, its really a walking distance(20mins). December to April is our high season so most of our rooms are booked daily, our checkout time is 11am so we need the time frame for the room to be cleaned for our new guest which we emphasize that check in time is at 2pm. Early Check-ins are welcome to enjoy the food at our Mexican style restaurant.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and recommended
Staff were helpful, and always available. The hotel is clean, comfortable and welcoming. Wifi is inconsistent but was adequate for our needs. It was spotty in our room but ok in common areas.
Response from Felipe on Apr 7, 2018
Hi Jerry, Thank you for taking the time to give us a review on your stay. We very much appreciate your choosing us as your hotel of choice in San Ignacio and look forward to hosting you on your next trip. Regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Rolson Hotel
Rolson Hotel had great service, wonderful staff, comfortable beds, nice pool. We ate at their restaurant quite a bit and the food was very good.Beautiful views of San Ignacio and surrounding area from hotel. It is located a little ways from the centre of town but walkable. I would recommend taxi to return because of uphill walk back and taxis are cheap and easily accessible. There is grocery store nearby but not many restaurants. And yes there are a lot of dogs barking at night but you seem to have that a lot in Belize.
Stayed 5 nights in Feb 2018
Response from Felipe on Mar 21, 2018
Hi Claire, Thank you for taking the time to give us feedback on your stay. We are glad you enjoyed our hotel and staff. It was a pleasure hosting you and thank you for your understanding. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Felipe on Mar 21, 2018
Than you for giving us a review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to check-in a little late due to room not being ready but was allowed to sit by pool. Had great stuffed jalapeño and great breakfast. Enjoyed the pool even though a little strict on clothing and kids swimming on next end. All in all was a good time.
Stayed 1 night in Mar 2018
Response from Felipe on Mar 21, 2018
Hi, Thank you for taking the time in giving us a great review. Check in normally at 2 pm, if your room is ready you are allowed to check in immediately. However, when the person prior to you checking in checks out at 11 we have to allow the housekeepers time to clean the room an prepare it for you. In terms of the pool, the rools are enforced in order to keep offering a great service in extremely clean pool to our guests. We thank you for your choice and for understanding. Regards,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This hotel was very nice, the staff was helpful, the room was clean, the WIFI worked well and the air conditioning was nice (if a bit loud). It's a tiny bit outside of town but a cab was only $5BZD ($2.5USD) one direction (cab prices appear to be set since it was the same price every time). It was nice and quiet since it was a bit further away. The pool was nice although I couldn't find the towels. The restaurant was yummy and the breakfast was delicious. Only issue was the restaurant is definitely on "island" time (yes, I know it's not an island). They're very relaxed which is nice but also means if you have an early pick up you may not have time to eat breakfast. Overall a very nice stay and a very nice price.
Stayed 2 nights in Feb 2018
Response from Felipe on Mar 21, 2018
Hi Karen, Thank you for taking the time to give us feed back on your stay. We are glad to hear you enjoyed your stay. In regards to breakfast when an early check out we recommend you preorder your breakfast, that way it will be ready for when you come down. We look forward to hosting you on your next visit to San Ignacio. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Located a few minutes from dowtown. Room was clean, pool sparkiling and food was tasty. Friendly atmosphere.
Stayed 1 night in Feb 2018
Response from Felipe on Feb 19, 2018
Thank you for taking the time to give us a review. We are glad you enjoyed your stay and look forward to hosting you on your next visit to the area. Regards,

8/10 Good

sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ahhhhhhh
So much Better than Cahal Pech
Stayed 2 nights in Jan 2018
Response from Sonia on Feb 6, 2018
Thank you for taking the time of your busy schedule to give us a review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean great location
New, clean rooms with friendly staff in an excellent location in San Ignacio.
Stayed 1 night in Jan 2018
Response from Felipe on Jan 20, 2018
Thank you for taking the time to review our property. We look forward to hosting you on your next visit. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located with excellent prices and served our purpose very well of local sight seeing. Accommodation was practical and service was with a smile.
Stayed 3 nights in Dec 2017
Response from Felipe on Jan 20, 2018
Thank you for Taking the time to review our property. We are glad you enjoyed our service. Warm Regards,

10/10 Excellent

Kate, Boulder, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it here!
We really enjoyed our stay at Rolson Hotel. Felipe was beyond helpful and booked all of our tours for us and made our stay very fun and memorable. The restaurant at the hotel is very good and convenient after a long day of exploring San Ignacio. The room was very clean and had everything we needed. Would definitely stay here again!
Stayed 4 nights in Nov 2017
Response from The team at Rolson on Dec 5, 2017
Thank you for taking time of your busy schedule to give us a review

10/10 Excellent

Visser, Helmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel with a pool
The hotel was sitiuated a few kilometers outside San Ignacio. The rooms were clean, the staff friendly and the restaurant good.
Response from Felipe on Aug 26, 2017
Thank you very much for your kind review. It is our pleasure serving our guests, and look forward to hosting you on your next visit to San Ignacio. Regards,

8/10 Good

Noela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Sonia on Aug 26, 2017
Thank you for your review.

8/10 Good

Sierra , Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, Javier at the front desk is fantastic.
My friend and I stayed at The Rolston hotel for 4 nights and 5 days during a 2 week vacation around Belize and we our stay here was great. Most of the hotel staff were very friendly and helpful, especially Javier at the front desk, he did an amazing job of helping us book tours, and recommended some fantastic things we do while we stayed in San Ignacio. The room was clean, quiet and the AC kept us very cool. The pool is a decent size, was kept very clean, and was a great way to cool down and escape the heat and humidity. Overall great stay.
Stayed 4 nights in Aug 2017
Response from Rolsons Team on Aug 19, 2017
Hi Sierra, Thank you for the great review. It was a pleasure hosting you, I am glad you enjoyed the activities I recommended. Wishing you are well, we look forward to hosting you on your next visit to San Ignacio, there is plenty more to see and experience. Regards,

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jul 2017

6/10 Okay

Es, Los Angeles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent hotel nearby ruins
Although the hotel itself was good, management was terrible in a few ways; we were kicked out of their pool twice, i came with my mom and bf and they mistaken my bf for a non-visiting guest at the hotel. So when we jumped in the pool, a manager came up to us saying they will charge $10US for him using their pool because he wasn't a guest at the hotel. Our mood to swim was totally killed so we got out immediately. My mom cleared it up with them, but they never mentioned any pool rules like that (or any) when we checked in. 2nd attempt to swim we were already in the pool and were told to get out because the rain kept them from cleaning it. I'm just upset they were imcompentent to explain any of this beforehand or the least have a sign saying "pool closed" instead of killing the vibes. The TV in our room also had loose cables wires so the reception was unclear and fuzzy, even after they came by to fix it. On a positive note, the kitchen staff was great and their conch fritters were bomb.
Stayed 2 nights in Jul 2017
Response from Rolson Hotel on Jul 22, 2017
Good Morning from Rolson Hotel. We apologize for any inconvenience cause but the moment you guys walked in to the hotel we asked the young guy if he was going to stay at the hotel because a extra fee was going to be charged , he said no that he was going to san Ignacio down town to find a place to stay. We were very polite while asking him. Our guest are so welcome to use the pool , but guest friends (outsiders) need to pay a fee of $10.00bz to use the pool. As for the rainy day, we have to clean & maintain the pool before we let guest in .

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room good and disappointed service
The room we got was good but I must say we had bad experience by the pool with the waitress - absolutely no good PR skills and expressed her bad ways to all of us. Also the receptionist kept asking us for the room key and it wasn't even check out time.
Response from Sonia on Jun 22, 2017
Thank you for choosing to stay at Rolson Hotel. It was our pleasure hosting you. We strive to offer a great experience to all our guests and are constantly training our staff. We apologize for the inconvenience and hope that your next stay with us will be even more fulfilling. Regards

8/10 Good

Bevy, Salem, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rolson Hotel
We stayed 4 nights at Rolson Hotel and enjoyed our stay. We had a lovely room and enjoyed the restaurant on site. Staff was very nice. We did not have a car, but were able to book tours of the Mayan Ruins, prior to leaving for our trip, as well as transportation to and from the airport and to our 2nd destination. We could walk to a local market and very good Jamaican Restaurant. We walked to town, but I would suggest a cab, if you do not have a car. Restaurants in town, were not air conditioned, so we did not eat there. Cute shops though.
Response from Rolson on Jun 22, 2017
Hi Bevy, Thank you for choosing Rolson Hotel. It was our pleasure to host you. We will work on our wifi connections. Hopefullly we will get to host you once more. Regards,