Sundeck

Reviews of Condado Ocean Club - Adults Only

4 out of 5
Condado Ocean Club - Adults Only
1045 Avenida Doctor Ashford, San Juan, PR

Reviews

8.4

Very Good

Rating 10 - Excellent. 670 out of 1182 reviews" "
Rating 8 - Good. 255 out of 1182 reviews" "
Rating 6 - Okay. 132 out of 1182 reviews" "
Rating 4 - Poor. 59 out of 1182 reviews" "
Rating 2 - Terrible. 66 out of 1182 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place of memories that I'll always come back to
Stayed 3 nights in Jan 2024

8/10 Good

Alondra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Apr 2024
Response from Omar Rivera on May 1, 2024
Thank you for the feedback

6/10 Okay

Janet

Traveled with partner
Room service not good. Did not replenish TP, tissues, soap or coffee when low or empty. Lighting very dim in room you cannot read after sunset. Overall service was consistently slow, room service took well over an hour and on arrival food was burnt, dry, not edible. Location good. Staff pleasant.
Stayed 5 nights in Apr 2024
Response from Omar Rivera on May 1, 2024
Thank you very much for your feedback, we take seriously our guests feedback. Your comments will be shared with staff and managers. Please be sure that it will help us improve our customer service.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay thank you
Stayed 4 nights in Apr 2024
Response from Juan C. on May 1, 2024
Thank you for your perfect score! We look forward to welcoming you back soon.

6/10 Okay

Christy Marie Batista

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We usually stay at the Marriott, but we decided to branch out to a boutique. The hotel itself is beautiful, and the design of the rooms are very fitting. The cleanliness was OK could’ve been better, but definitely not the worst we haven’t encounter. With the exception of one Front Desk Agent with glasses and curly hair, the rest of the staff really lacked service wise. From not giving us details on the property at check-in to constantly being on their phone when being approached, the service really lacked. Overall, it was really not a bad experience. The poor service from the front desk was unfortunate and did affect our experience there.
Stayed 3 nights in Apr 2024
Response from Juan C. on May 1, 2024
Dear Christy,Thank you for taking the time to share your feedback with us. We truly appreciate you staying with us and we're genuinely sorry to hear that your recent stay did not meet your expectations, particularly with regards to the service you received from our staff.Please be assured that we take your comments very seriously, and we are committed to addressing the service issues you encountered. Your feedback will be shared with our team, and we will take the necessary steps to ensure that similar situations do not occur in the future.I'm happy to hear that you found our hotel beautiful and enjoyed the design of our rooms. We regret that the cleanliness was not up to our usual standards, and we will work diligently to improve in this area as well.We sincerely hope that you will consider giving us another opportunity to provide you with the exceptional service and experience that you deserve. Should you decide to visit us again, please do not hesitate to reach out to me directly, and I will personally ensure that your stay is nothing short of perfect.Thank you again for your valuable feedback.

8/10 Good

Tremaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 4 nights in Apr 2024
Response from Omar Rivera on Apr 30, 2024
Thank you for your feedback

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Juan C. on May 1, 2024
We're sorry we didn't quite hit the mark for a perfect score on your vacation. Please let us know what happened, and we'd love to invite you back for an even better experience next time.

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2024
Response from Juan C. on Apr 29, 2024
Thank you for your 4 out of 5 review on Expedia! We hope to welcome you back soon.

10/10 Excellent

Sherian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Omar Rivera on Apr 30, 2024
Thank you for your feedback

10/10 Excellent

Marquise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Omar Rivera on Apr 26, 2024
Thank you for the feedback

10/10 Excellent

Tasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff was a pleasure to encounter. The room was comfortable and extremely clean
Stayed 3 nights in Apr 2024
Response from Juan C. on Apr 24, 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience during your stay. Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be a pleasure to encounter. We're also glad you enjoyed the comfort and cleanliness of your room. It was our pleasure to host you, and we hope to welcome you back again soon!

10/10 Excellent

Tatiana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience!!! Great views n great on-site restaurants. The whole ambiance is Great!!
Stayed 3 nights in Apr 2024
Response from Omar Rivera on Apr 24, 2024
Thank you very much for your great feedback, thank you

10/10 Excellent

AURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of the ocean, breakfast personal very fríendly and clean roons
Stayed 6 nights in Apr 2024
Response from Omar Rivera on Apr 24, 2024
Thank you very much for your great feedback

10/10 Excellent

Todd, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Omar Rivera on Apr 23, 2024
Thank you for the feedback

10/10 Excellent

Samira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Betsy on Apr 20, 2024
Hola Samira:If you are happy, we are happy, too! Thank you for visiting and for the great score!

10/10 Excellent

Madison Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sebastian took great care of us the entire time 10 out of 10 recommend staying here !!!
Stayed 4 nights in Apr 2024
Response from Omar Rivera on Apr 21, 2024
Thank you for your feedback, it makes us very proud that you mentioned Sebastian and also glad the you enjoyed your time in our little paradise. hope to have you in a near future

10/10 Excellent

Samiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Omar Rivera on Apr 20, 2024
Thank you for your feedback, we are very happy that you enjoyed your experience with us

10/10 Excellent

Krista

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach location, close to Old San Juan (within 4 miles- walkable one way, took an Uber back for about $5). Enjoyed adults only for this trip. Lots of delicious food nearby. Many souvenir shops but not so many other types of shopping. Comfy bed, great housekeeping, amazing view.
Stayed 7 nights in Apr 2024
Response from Omar Rivera on Apr 19, 2024
Thank you for the great feedback, we are glad the you enjoyed your stay at our little paradise

8/10 Good

Kathleen Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Omar Rivera on Apr 20, 2024
Thank you for your feedback

8/10 Good

Hensley

Liked: Amenities, property conditions & facilities
Overall my stay was great. There were several late night noises but otherwise great stay
Stayed 5 nights in Apr 2024
Response from Omar Rivera on Apr 18, 2024
Thank you for your feedback, glad that you enjoyed your time with us

10/10 Excellent

jeanyves edouard

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Omar Rivera on Apr 18, 2024
Thank you for your great feedback, we are glad you enjoyed our little paradise

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Juan C. on Apr 17, 2024
Thank you so much for the perfect score! We hope to welcome you back!

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Called front desk for help a few times and they always said they would call back… and never did.
Stayed 6 nights in Apr 2024
Response from Juan C. on Apr 15, 2024
Dear Sean,I am deeply sorry to learn that you faced challenges while seeking assistance from our front desk. Your experience does not align with the level of service we strive to provide to our guests. Please know that your feedback has been taken seriously, and we are actively addressing the issues to ensure they do not recur in the future.Once again, I apologize for any inconvenience this may have caused you. Should you have any further concerns or if there is anything else we can do to make amends, please do not hesitate to contact us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Omar Rivera on Apr 13, 2024
Thank you for the great feedback

10/10 Excellent

Stephanie, West Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obsessed! Had an amazing time at this property.
Stayed 4 nights in Mar 2024
Response from Omar Rivera on Apr 11, 2024
Thank you for your great feedback, We are glad that you enjoyed our little paradise. Hope to have you in a near future.

10/10 Excellent

Shannon

Liked: Cleanliness
Good
Stayed 3 nights in Apr 2024
Response from Omar Rivera on Apr 10, 2024
Thank you for your feedback, hope you had a great time

10/10 Excellent

Cassandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay we had! We had service every day to our room , staff were so pleasant and very accommodating! Beautiful ocean view rooms! Will stay again!
Stayed 7 nights in Apr 2024
Response from Omar Rivera on Apr 10, 2024
Thank you for your great feedback, we are glad you enjoyed the stay in our little paradise

6/10 Okay

Sandra

Traveled with partner
Disliked: Amenities
The resort beach and pool were much smaller than we anticipated. The pool was overly crowded from 11am-sunset . The pool side music was loud enough we could hear it from our 4th floor room. If you are over 40, this is not the resort for you unless you plan being surrounded by 20 and 30 year olds who simply want to drink and hang in the small pool. Nothing wrong with the resort if that’s your thing, but it’s definitely not a relaxing beachfront resort.
Stayed 3 nights in Apr 2024
Response from Omar Rivera on Apr 9, 2024
Thank you for your feedback.

8/10 Good

Cenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortable & the room was a nice size for two people
Stayed 3 nights in Apr 2024
Response from Omar Rivera on Apr 9, 2024
Thank you for your great feedback, we are glad that you enjoyed our little paradise

8/10 Good

Temica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area and the views of the ocean, what i did not like was how long it took to get extra towls, they didn't have a microwave or refrigerator.
Stayed 3 nights in Mar 2024
Response from Juan C. on Apr 8, 2024
Thank you for taking the time to share your feedback with us. We're happy to hear that you enjoyed the stunning ocean views and the surroundings of our area.Your comments regarding the delay in receiving extra towels and the absence of a microwave or refrigerator have been duly noted. Rest assured, we are actively reviewing these aspects to ensure a more seamless experience for our guests in the future.We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay that exceeds your expectations.

10/10 Excellent

Katia, Bethel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time.
Stayed 4 nights in Apr 2024
Response from Juan C. on Apr 8, 2024
It's wonderful to hear that you had a great time! We're thrilled that you enjoyed your experience with us. We hope to see you again soon for more memorable moments.

10/10 Excellent

Colleen

Property right on the beach
Stayed 5 nights in Apr 2024
Response from Juan C. on Apr 8, 2024
Thank you for your perfect score and kind words! We're thrilled to hear that you enjoyed our property, especially its prime beachfront location. We look forward to welcoming you back soon.

10/10 Excellent

Jan Moroni, Eagle River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms were clean and smelled amazing! Our view was absolutely breathtaking --- floor to ceiling windows. We wish the pool had more hours of sun (early April) and that there was a hot tub. Also wish there was at least one window you could open in the ocean view room -- we love to hear the sound of the waves. You could walk anywhere and getting an Uber was easy. Only minutes from Old San Juan. Staff were extremely friendly and our room was cleaned to the tee every day. We will return!
Stayed 6 nights in Mar 2024
Response from Omar Rivera on Apr 6, 2024
Thank you for the great feedback we are glad you enjoyed the stay in our little paradise.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to get away and relax while enjoying drinks by the pool.
Stayed 7 nights in Mar 2024
Response from Omar Rivera on Apr 6, 2024
Thank you for your feedback, we are glad you enjoyed our beautiful paradise

10/10 Excellent

Ning

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a good one.
Stayed 3 nights in Mar 2024
Response from Omar Rivera on Apr 6, 2024
Thank you for your feedback, we are glad you enjoyed our beautiful paradise

2/10 Terrible

Sheraine, Pelham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor experience. The staff is unfriendly and they use the security guard to harass you.
Stayed 4 nights in Mar 2024
Response from Juan C. on Apr 5, 2024
Thank you for your review. I apologize that you did not have positive encounters with some of our staff. We take great pride in being a global company and always greet guests from all over the world with open arms. We appreciate your comments and will surely use them to make sure we are always improving our hotel and service

10/10 Excellent

Rahul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. The room was really clean and felt new. The pool was small but had great views of the ocean. I already want to be back here and enjoy Puerto Rico once again. The only negative to this place which I really missed was the rooms didn’t have any patio/balcony. If you don’t need one, then this is an excellent place to spend your time. The neighborhood is nice. There is a kayak place right across the street. San Juan old downtown is few minutes away.
Stayed 4 nights in Mar 2024
Response from Omar Rivera on Apr 2, 2024
Thank you for your great feedback, we are very happy that you enjoyed your experience in our beautiful property.

10/10 Excellent

Edgar

Stayed 5 nights in Mar 2024
Response from Omar Rivera on Apr 22, 2024
Thank you very much for your feedback we appreciate it.

6/10 Okay

Ryan, Brooklyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from Omar Rivera on Apr 2, 2024
Thank you for the feedback

8/10 Good

Marja Elina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked the terrace restaurant and the location. DId not like the bathroom, they should have proper shower doors, water was spreading everywhere.
Stayed 4 nights in Mar 2024
Response from Omar Rivera on Apr 2, 2024
Thank you for your feedback

10/10 Excellent

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean with a great staff. close to restaurants .
Stayed 4 nights in Mar 2024
Response from Omar Rivera on Apr 2, 2024
Thank you for your great feedback

4/10 Poor

Rayna

Liked: Cleanliness, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2024
Response from Juan C. on Apr 1, 2024
Thank you for taking the time to share your feedback and rating with us. We're truly sorry to hear about your rating, and we apologize for any inconvenience caused. If you'd like to discuss your concerns further or if there's anything specific we can do to make things right, please don't hesitate to reach out to us directly.

8/10 Good

Shanyra

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Juan C. on Apr 1, 2024
Thank you for taking the time to share your score with us!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access to Old San Juan, airport, museums, national monuments
Stayed 4 nights in Mar 2024
Response from Omar Rivera on Mar 30, 2024
Thank you for the great feedback really appreciated that you had a great time

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, small facility, but all the needed amentities.
Stayed 7 nights in Mar 2024
Response from Omar Rivera on Mar 30, 2024
Thank you for the great feedback really appreciated that you had a great time

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay , the only things we didn’t care for was the extremely loud music played at the pool over 3 huge speakers ( difficult to have a conversation with the person sitting next to you) . The beach area needed to have more attention given to it , trash not being picked up was an issue .
Stayed 6 nights in Mar 2024
Response from Juan C. on Mar 28, 2024
Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay overall. Thank you for the perfect score! Your comments regarding the loud music at the pool and the cleanliness of the beach area are greatly appreciated, as they provide valuable insight into areas where we can improve our guest experience. Rest assured, we will address these concerns internally to ensure that future guests can fully enjoy their time with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Athena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and relaxing stay!
Stayed 5 nights in Mar 2024
Response from Omar Rivera on Mar 28, 2024
Thank you for the great feedback

2/10 Terrible

tomi

Stayed 5 nights in Mar 2024
Response from Juan C. on Apr 17, 2024
Dear Tomi,We extend our sincerest apologies for the subpar housekeeping standards experienced during your stay. While we've taken steps to rectify the situation by compensating you, we acknowledge that we fell short of your expectations. We genuinely value your feedback and the opportunity to improve. We hope for the chance to regain your trust and provide you with a superior experience during your next visit.

10/10 Excellent

Gregorio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and front desk staff were awesome. Property was walking distance to entertainment and dinning
Stayed 4 nights in Mar 2024
Response from Omar Rivera on Mar 26, 2024
Thank you for the great feedback

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it. No complaints
Stayed 2 nights in Mar 2024
Response from Betsy on Mar 25, 2024
Hola Alexandra:We loved that you loved your stay!Thank you!