Beach/ocean view
Check availability

Reviews of Condado Vanderbilt Hotel

5 out of 5
Condado Vanderbilt Hotel
1055 Ashford Avenue, San Juan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 980 out of 1411 reviews" "
Rating 8 - Good. 208 out of 1411 reviews" "
Rating 6 - Okay. 121 out of 1411 reviews" "
Rating 4 - Poor. 51 out of 1411 reviews" "
Rating 2 - Terrible. 51 out of 1411 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JoAnne

Traveled with family
Liked: Property conditions & facilities
The staff was wonderful. From the time we checked in until checkout you were treated like royalty!
Stayed 4 nights in May 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! The views were incredible. Down side is the AC. Didn’t sleep well because it was to hot. The upstairs room you can hear them moving the chairs around all night.
Stayed 1 night in May 2024

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness
The property was very historic but we had room issues and the initial room we were given was not what we paid for. The Manager on duty finally had to upgrade us to a suite to get us the right view that we booked but after 12 hours of traveling from CA it was exhausting arguing to end up where we should have been given as soon as they knew they didn’t have my room type available.
Stayed 2 nights in May 2024

10/10 Excellent

juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Kurt, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the infinity pool. Love the fitness center. Disappointed with Tacos & Tequila. My taco was dry and the lime slices were dry--not a drop of juiice came out of all three of them. I got the Chichen first on the list. Been before and was better. Room cleanup missed and called at 6 p.m. and they sent someone to service and much appreciated. Missed my room snack two days. Still won't keep us from coming back.
Stayed 5 nights in May 2024

10/10 Excellent

luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again, my wife and i loved it
Stayed 5 nights in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Michelle, Waterford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building. Staff was warm and friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Nasser

Liked: Amenities
The hotel is beautiful and staff are so amazing. The only issue I had was the bathroom for ocean view room is very small. Also, ocean view room has a small window and on the side of the room.
Stayed 6 nights in Apr 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but very expensive.
Stayed 5 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 5 nights in Apr 2024

10/10 Excellent

AJAY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class 5 star hotel, beautiful views from the bar, onsite restaurants and pools. Great rooms as well. Highly recommended.
Stayed 5 nights in Apr 2024

8/10 Good

Diana, East haven

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel staff were nice and concierge was super helpful. I would say the facilities were a little worn. Phone and closet were dusty in room, shower leaked outside area. However these are minor.
Stayed 4 nights in Apr 2024

6/10 Okay

Brayanth

Traveled with partner
Pool was closed a few days
Stayed 8 nights in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Rania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant and relaxing stay at the Condado Vanderbilt. The hotel staff was very professional and helpful and the location on the beach is just perfect. We will be back:)
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay at an awesome property
Stayed 3 nights in Mar 2024

6/10 Okay

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean the staff was nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My ocean view room had a great balcony. I enjoyed the multiple pools! It's a little pricey given what you get and the food and drinks on the resort are crazy expensive. As long as you know that going in, it's a great stay!
Stayed 3 nights in Apr 2024

6/10 Okay

Ira

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom toilet ran for several days before being fixed on the second attempt. The Ola Cafe was not good. I had to send back pancakes that were inedible. I tried a pick up order and they got it wrong, which required me to have to return and wait a second time for it. It’s a shame because it overlooked the ocean. The staff were incredibly pleasant and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephen Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is wonderful at the Condado Vanderbilt
Stayed 4 nights in Apr 2024

6/10 Okay

Stephen

Traveled with partner
Liked: Amenities, property conditions & facilities
Property was amazing. Bellboys superb. A few issues with room, ie lock stopped working locked us out, house keeping missed us two days and phone was to be repaired cause it kept flashing. Never happened. Not the kind of room We thought we’d get. Resort fee a bit high.
Stayed 5 nights in Apr 2024

10/10 Excellent

nilloofar

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with incredible staff. Highly recommend.
Stayed 6 nights in Apr 2024

10/10 Excellent

Colleen, Oak Island

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Property, pools, restaurants
Stayed 4 nights in Mar 2024

2/10 Terrible

Chelsea

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Guest services prefers the guests that are there for events. There are extra charges after you prepay for accommodations. If you open the windows, everything in the room will be wet. You have to ask for everything that is supposed to be included in your stay. There is no early check in. There are no airport shuttles. Overpriced food and property. The area is nice but the hotel is not worth paying for. Choose better and book directly so you can resolve issues.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren N, union

Traveled with family
Liked: Amenities
The property was great. The service was excellent. Our room service concierge Francisco was amazing and Gian from tour service concierge was amazing too. He was so nice and helpful.
Stayed 4 nights in Apr 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
1) Bathroom glass door was not functioning properly to the toilet area. Top of the door was interfered with the fixed portion of the glass. A technician must look into it and fix it. 2) Toilet was not flushing properly some of the times. It needs new flapper, chain and flush handle. 3) The list said that snack/ chocolate will be replenished every day and mentioned to enjoy them. However, most of the days chocolate was not provided and when asked, they said that they did not have it in their cart. 4) I was surprised with resort fees charged every day and they were not same all the days. The fees were too high for the services we have received.
Stayed 6 nights in Apr 2024

8/10 Good

adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly had a great time while staying at the Condado Vanderbilt. The best part of our trip was the impeccable service we received during our entire stay. Most specifically at the pool during the day. Michael and Luis were more than attentive to our needs and went way above and beyond to make sure we had everything we needed. The main pool was closed for repair which was upsetting at first but because of Michael and Luis it turned out to be completely fine. The food at the hotel is good but completely overpriced ($25 for a kid size plate of plain pasta and butter with a bit of grated cheese and bread) and very limited options (lunch and dinner menus are the same). But overall, it is definitely a very nice place to stay.
Stayed 5 nights in Apr 2024

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities

8/10 Good

Bryan Maxwell, Royal Oak

Liked: Staff & service
Stayed 5 nights in Apr 2024

8/10 Good

Randolph

Stayed 3 nights in Apr 2024

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location make the Vanderbilt special. The views are gorgeous and the staff is so nice and respectful. Attention to detail is fabulous. Would highly recommend and hope to visit again!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Josh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff was amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Stan, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property.
Stayed 4 nights in Apr 2024

10/10 Excellent

agissely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved , loved , loved the Vanderbilt ! The staff so so nice . David one of the waiter at Ola was wonderful, already booking our next stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Adelious

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down a great relaxing stay..Will book there again on my next stay to P.R.
Stayed 4 nights in Apr 2024

10/10 Excellent

vc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time for a quick weekend vacation. Amazing property with views that made us not want to leave the pools. Our room probably need just a little update and maintenance, but nothing took away from our enjoyment. Highly recommend
Stayed 3 nights in Apr 2024

8/10 Good

melissa t

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful time here. We loved our patio it was huge. We did a lot of exploring so we didn’t stay at the hotel a lot. I did feel like the pool area was a little small and definitely could have used some music. But it was beautiful. Overall a nice hotel. The maid service was very nice and pleasant. Overall a nice experience.
Stayed 4 nights in Apr 2024

4/10 Poor

Ignacio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing was especial or unic about this property. Too expensive. My room, we had alot of problems with the toilet, and they never fixed right. Telephone never worked,
Stayed 4 nights in Apr 2024

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

roy

Stayed 4 nights in Mar 2024

10/10 Excellent

Sandro, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Tatsiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, hotel is luxury and comfortable. The room upgrade was provided for no additional fee. The room was the corner studio with two balconies. The only downside is daily cleaning wasn’t so good.
Stayed 6 nights in Mar 2024

10/10 Excellent

KEDARNATH, THE WOODLANDS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location/ staff were friendly and helpful Will plan to here again in the future
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Jalen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property definitely worth the price
Stayed 7 nights in Mar 2024