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Reviews of Best Western Plus Hotel Terraza

3 out of 5
Best Western Plus Hotel Terraza
85 Ave Sury Calle Padres Aguilar, San Salvador, SS

Reviews

7.6

Good

Rating 10 - Excellent. 126 out of 374 reviews" "
Rating 8 - Good. 121 out of 374 reviews" "
Rating 6 - Okay. 66 out of 374 reviews" "
Rating 4 - Poor. 39 out of 374 reviews" "
Rating 2 - Terrible. 22 out of 374 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Neftali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Eliana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old and run down. It’s centrally located to everything, but the hotel itself is really really run down and dirty. Our bed was extremely uncomfortable, the carpet was dirty and stained, the bathroom’s doors were dirty and moldy. The elevator wasn’t working and apparently hasn’t been working for months now. We will not be coming back.
Stayed 2 nights in May 2024

6/10 Okay

LUIS

Disliked: Property conditions & facilities
Malas instalaciones
Stayed 6 nights in May 2024

2/10 Terrible

Fredy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet durty shower terrible needs to upgrade.
Stayed 1 night in May 2024

6/10 Okay

Nuvia Arely Arely

Business traveler
Hotel needs renovations.
Stayed 1 night in Mar 2024

10/10 Excellent

ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it was wonderful . Specially the service , food . The staff it was fantastic
Stayed 7 nights in May 2024

8/10 Good

Javier

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge, San Pedro Sula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Ma
Stayed 6 nights in Mar 2024

8/10 Good

Ademar

Liked: Cleanliness, staff & service, amenities
Great stayed
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Stayed 3 nights in Mar 2024

4/10 Poor

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the facilities is really bad, the pictures must have been taken in the 80s but they show a hotel that no longer exists…it’s now old, dated and poorly maintained.. the carpets are old stained and smelly, the elevators were under “maintenance” the whole time so I guess they haven’t worked for quite some time I don’t think the hotel was worth my money at all… the only thing I liked was the staff always nice and courteous.

6/10 Okay

Desiree, miami

Business traveler, Traveled with partner
Hotel muy viejo - cuartos limpios pero el wallpaper con partes sucias y con hormigas - staff muy amable - buena ubicación pero necesita remodelación
Stayed 3 nights in Jan 2024

8/10 Good

Ana

Stayed 2 nights in Mar 2024

8/10 Good

August

Business traveler
Liked: Cleanliness, staff & service
Excellent location near stores and restaurants. Walking distance to many nicer restaurants and high end stores. Very safe.
Stayed 1 night in Mar 2024

4/10 Poor

Joel

Traveled with family
Disliked: Property conditions & facilities
Front desk staff not friendly Others staff excellent Room in poor condition Switched room assignment last minute due to no elevator service
Stayed 3 nights in Feb 2024

8/10 Good

Isidro antonio

Stayed 3 nights in Feb 2024

8/10 Good

Luis

Traveled with family
Location only
Stayed 4 nights in Feb 2024

8/10 Good

Ana Iris

Traveled with family and small children
Liked: Cleanliness, amenities
The elevator didn’t work and the air conditioner of my room made a lot of noise, so I didn’t sleep well.
Stayed 7 nights in Feb 2024

2/10 Terrible

Sandro

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No ac
Stayed 3 nights in Feb 2024

4/10 Poor

jose

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The cleaning crew was excellent. Elevators were out of service for the entire stay and likely still are. Very noisy area. Bed was not comfortable . Ac didn’t work well . Hot rooms. Breakfast was excellent.
Stayed 12 nights in Jan 2024

4/10 Poor

Daniel E

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Yakeddy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel en San salvador
Fue un lugar sumamente agradable y centrico, deberas me encanto y seria un lugar que vilveria a repetir
Stayed 1 night in Jan 2024

6/10 Okay

Adriana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok stay
Great customer service but the hotel is very much in need of a renovation!!! Old carpets, old showers and the elevator is forever out of service. If your room faces the pool, be forewarned that you are at the mercy of loud guests. Location of the hotel is not the greatest if you do not have a car transportation. Walking seems dangerous as the streets are not pedestrian friendly.
Stayed 2 nights in Jan 2024

8/10 Good

Milton

Liked: Cleanliness, staff & service, amenities
They need to fix the elevator it’s been out off service for years other than that is a very good hotel
Stayed 1 night in Dec 2023

6/10 Okay

Jorge

Stayed 1 night in Jan 2024

6/10 Okay

Jorge

Stayed 1 night in Jan 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 3 nights in Dec 2023

4/10 Poor

Milton

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Juan Carlos

Stayed 1 night in Dec 2023

6/10 Okay

Claudia

Traveled with family
Liked: Staff & service
Not worth It.
The elevators were turned off. We had to lug our luggage three flights of stairs on our own but the bellhop was super kind and helpful and all the personnel was nice and helpful. They charged us for the orange juice in what was supposed to be a free breakfast that came with hotel room. They did let us in early check in free but the rooms smell like mold and old musty home. The smell is bad so you have to open windows to air out rooms. The hotel is in bad need of updating esp the carpets are from like the 70’s and the old smells are embedded in the rooms. It is more like double what one should be paying for this type of stay. It is in a very safe area walking distance top notch food and shopping but I would recommend for what they charge stay at the hotel Capital or the Holiday Inn which was Waaaay better - with their suites more updated and comfortable. The beds were comfortable and sheets super clean but the mustyness and mold in the tile in the bathrooms made for a big no no for us. Glad we only stayed two days, daughter is allergic to mold, still sick a week later even though it was minimal mold in the bathroom. Bathroom had hot water and hair dryer and wish that they would use eco toiletries like other hotels are doing with big dispensers of refillable rather than tiny little bottles that barely hold anything so they give you like 4 of each thing making for a ton of trash that is unnecessary. the towels were good enough but no wash cloths provided, just body. Free parking
Stayed 2 nights in Dec 2023

4/10 Poor

Pedro

Stayed 1 night in Dec 2023

2/10 Terrible

Briant, Calgary

Liked: Staff & service
They are having a huge event and the music
Stayed 1 night in Dec 2023

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

linda

Traveled with group
Liked: Staff & service
Short stay
Front desk staff was friendly but not overly helpful. Think it was just a language issue, couldn’t suggest anything to see or do nearby. They did supply a driver when requested. The breakfast was tasty (meatless) with salvadorian variety.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dorian

Stayed 1 night in Dec 2023

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las personas lo atienden muy lindo

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good thing they included breakfast
Stayed 1 night in Dec 2023

8/10 Good

RODOLFO

Business traveler
Liked: Cleanliness, staff & service, amenities
I really appreciated the room being quiet. The hotel is in a good strategic location, near everything. Although the infrastructure is old and basic, the room where I stayed was comfortable and quiet, so it was great for a good night sleep. The room was clean, food was tasty and it has a nice pool and garden.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, great staff
Stayed 1 night in Nov 2023

6/10 Okay

Vilma

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator wasn’t working, I felt bad for the bellboys. For the price and location is unacceptable. The people in the front desk, unfriendly. It was average. Thank goodness it was only one night. The other staff, other than reception, were very professional and nice. Thank you to Pedro Palacios.
Stayed 1 night in Nov 2023

6/10 Okay

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Nov 2023

8/10 Good

Kelly

Stayed 1 night in Nov 2023

10/10 Excellent

Armando, Bronx

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service was great
Stayed 1 night in Nov 2023

6/10 Okay

Veronica

Traveled with family
Liked: Cleanliness, amenities
When we arrived, there was a misunderstanding about the room. The person that helped us was Sophia ( had an attitude and claimed she didn’t speak English.)We thought the room came with a refrigerator and the room faced the Garden. We got put in a semi dark room. It smelled like people smoked in the room and it faced the street. Very depressing. We asked Sophia if we could be put in another room she said the place was full. The day after we asked again and a Veronica changed our room. It was much better. This room also smelled like someone used to smoke. But they kept the room clean. The cleaning staff were super nice and the restaurant staff were also very attentive.We think they need to remodel the rooms and fix the elevator. The garden was very nice. We don’t know if we will go back.
Stayed 10 nights in Nov 2023

6/10 Okay

Alex

Stayed 3 nights in Nov 2023

10/10 Excellent

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Nov 2023

6/10 Okay

HUGO

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Proerty room smelled like pee,after 11pm no front desk,nice view from restaurant to the pool,contiental breakfast good.
Stayed 1 night in Nov 2023