Ratings based on 78 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
where is it?Posted Sep 20, 2014 on Hotels.com
we had to call to find out by calling that the hotel is in White Rock, not Los Alamos. this must be why our GPS couldn't find it.
for Business Travelersby Anthony
Posted Sep 17, 2014 on Hotels.com
for Everyoneby A verified travelerfrom baton rouge la
great hotel centrally located in white rockPosted Aug 28, 2014
Pros: early morning breakfast ready and hot with a good choice of what you would like as part of the room service, and with good coffee. the matress was one
Location: there was a small fast food facility within one block, which had good food for lunch and snacks, plus pool tables and games for kids in an attached
very good. breakfast each morning was great, as was the in room coffee. the mattresses is one of the most comfortable I have ever slept on.
for Everyoneby A verified traveler
Location is IncorrectPosted Aug 9, 2014
This hotel IS NOT UP IN LOS ALAMOS. It is in WHITE ROCK. When I made the reservations, I was told it was up the mountain near the Los Alamos Labs. It is not. The hotel is nice, but do not book it if you want to be up in Los Alamos.
for Business Travelersby Joe8753from Boulder, CO
Fine choice for visiting LANLPosted Aug 7, 2014 on Hotels.com
Check-in was quick, room was clean and big, bed was comfortable, desk was good for working, wifi worked, but was kind of slow at times, TV was big and lots of channels, bathroom was clean and well-equipped except for the shower head, location was OK for visiting LANL, just a bit longer drive than staying in Los Alamos. Only notable dissatisfaction was the less-than-friendly interaction with those behind the reception desk.
for Everyoneby A verified travelerfrom California
Posted Aug 1, 2014
Across the street from Bandalier Shuttle. PERFECT! We will plan to stay at other Hampton Hotels after staying here. It was clean and nicely decorated, had a gym, staff was extra helpful, no complaints with this hotel.
Recommendedby Philfrom WI
Los Alamos VisitPosted Jul 29, 2014 on Hotels.com
The hotel itself had a very nice appearance. The amenities seemed recently updated. The hotel was clean and orderly. Very nice fitness center, but no pool or whirlpool. Breakfast was so so nothing special. The staff was very slow and not very responsive. When checking in there was no one at the front desk, had to wait 5 minutes for someone to show up. When they did show up they were not very friendly or helpful. They didn't provide us any information about the hotel, time for breakfast, etc. As soon as we were given 1 key for two people the person quickly disappeared from the counter. The cleaning staff appeared late in the day, usually when you were returning to your room, this happened on multiple occasions. When we did return and just wanted to get something out of the room the cleaning person didn't speak any English and we could not communicate with her. Normally on checkout day I'm used to having the bill slipped under the door, so I can just drop the key at the desk and leave. This didn't happen, and when I went to try and check out the person at the front desk was on the phone. I waited 10 minutes to get my bill. All of these incidents added up to a bad experience for hotel service. Other than that it was a nice hotel.
for Familiesby A verified traveler
Great LocationPosted Jul 25, 2014 on Hotels.com
Check in was easy and the staff was very friendly and helpful. They provided us with a local map and suggestions for sightseeing and dining in the area (Los Alamos and White Rock). The location was extremely convenient, as there were restaurants, convenience stores, and the White Rock Visitor's Center all within a 500 foot walk. Although we only stayed one night, this was the most comfortable and relaxing of the stays during our 10-day vacation through NM and CO. We were able to catch the shuttle to Bandolier National Monument right across the street at the visitor's center. The location was also very quiet even though it was right off the main road. Breakfast and coffee were better than most of the run of the mill you will get at other hotels for this price.
for Business Travelersby Vitafrom ABQ, NM
Clean the parking please!Posted Jul 22, 2014 on Hotels.com
for Personal Eventby A verified traveler
Posted Jul 15, 2014 on Hotels.com