Lobby

Reviews of Econo Lodge

2 out of 5
Econo Lodge
2295 Historic Route 66, Santa Rosa, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 436 out of 1003 reviews" "
Rating 8 - Good. 377 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 44 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John, Sanford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets & the bed was amazing. Felt really good after 10 hrs of driving.
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello John,We are delighted to hear that you found our sheets and bed to be amazing and that you had a comfortable rest after your long journey. Your comfort is important to us, and we aim to provide a relaxing experience for all our guests. Thank you for choosing to stay with us.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here multiple times while driving across the country. Good price, good rooms and friendly staff.
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Lynn,We're thrilled to hear you enjoyed your stay with us multiple times. Our team takes pride in providing excellent service and comfortable accommodations. Thank you for sharing your positive experience, we look forward to welcoming you back again in the future.

10/10 Excellent

Michael

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could use a few other warm items
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Michael,We appreciate your feedback on our breakfast offerings and will certainly take it into consideration for future improvements. Our aim is to provide a diverse range of choices to cater to all preferences. Thank you for staying with us and we hope to welcome you back for an even better experience.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Comfortable king bed & clean quiet room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello Janice,We're delighted to hear you enjoyed a smooth check-in process and the comfort of our clean, quiet rooms with king-size beds. We appreciate your feedback and hope to welcome you back for another pleasant stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
A
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello Michael,We appreciate your feedback and will use it to improve our services. Your satisfaction is important to us, so please reach out to our management team for further assistance.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Convienent
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Eric,We're delighted to hear our location was convenient for your stay. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 Okay

Charles

Traveled with family
Average
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Charles, We appreciate your feedback and apologize that your stay was not exceptional. Please feel free to reach out to our management team for further assistance and to address any concerns you may have.

6/10 Okay

John

Traveled with family
Liked: Staff & service
Room was adequate. The bottom of the outside door had a gap, allowing light and wind into the room. The breakfast provided wasn't as varied as other places for the same price.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello John, Thank you for sharing your feedback with us. We appreciate your comments regarding the room and breakfast offerings. Our team will address the door issue to ensure a comfortable stay for future guests. We strive to provide a high-quality breakfast experience and will take your input into consideration for future improvements.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Would stay again
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Marjorie,We are delighted to hear that you enjoyed the cleanliness of your room and would consider staying with us again. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Leigh,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Rebecca, Gillette

Liked: Cleanliness, staff & service, property conditions & facilities
People above us walked loudly most of the night
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Rebecca,We apologize if other guests disrupted your stay. Your feedback helps us improve our services for all guests' comfort and satisfaction. We recommend reaching out to the management directly with any further concerns or to discuss your experience in more detail.

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Handy to interstate. Easy to check in!
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Joan,We are glad to hear that you found our location convenient and the check-in process smooth. We strive to provide a hassle-free experience for all our guests. If you have any further feedback or need assistance, please feel free to reach out to our management team directly.

10/10 Excellent

Guy

Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Guy,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 Excellent

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Marjorie,We are pleased to hear that you did not encounter any issues during your stay with us. Our team strives to provide a seamless experience for all our guests. If you have any feedback or suggestions for improvement, please feel free to share them with us for future visits.

10/10 Excellent

James

The only thing wrong was the toilet paper was put on the wrong way. Haha.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello James,We appreciate your feedback and will share the note about the toilet paper with our housekeeping team for future improvements. Thank you for staying with us!

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Deborah,We are delighted to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and we are thrilled that we met your expectations. If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 Excellent

beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello beth,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Rick,We're delighted you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Christine, Mount Zion

Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello Christine,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excellent

Robert

There isn’t much going on in Santa Rosa, but the EconoLodge is a nice place and the best food (Mexican) is in the restaurant right across the street.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Robert,We're pleased to hear you had a pleasant stay at EconoLodge and enjoyed the local cuisine nearby. We strive to provide a comfortable experience for our guests. Thank you for sharing your feedback with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
The outside of the motel has been upgraded and looks nice. The rooms could use some TLC. The floor is new tile. Nice, no carpet. A little paint would improve the appearance. Maybe they are upgrading the rooms as they go.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Julie,Thank you for your feedback on the recent upgrades to our motel. We appreciate your comments on the rooms and will take them into consideration for future improvements. We strive to provide a comfortable experience for all our guests and will continue to make enhancements based on valuable input like yours.

8/10 Good

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and the beds were comfortable. The floors were laminate so did have that nasty sticky dirty carpet. The only downside would be the breakfast selection. They had yogurt, instant oatmeal, mini muffins, and pancakes. To drink was milk, coffee, or hot tea. Overall we enjoyed the hotel and will stay again if the opportunity arises
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Shannon, We're pleased to hear you found our rooms clean and comfortable. We appreciate your feedback on our breakfast selection and will consider it for future improvements. It's great to know you enjoyed your stay overall, and we look forward to welcoming you back in the future!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice. We had our two small dogs with us. The bed was very comfortable after 15 hours driving.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Cindy,We're delighted to hear you found your room comfortable and enjoyed your stay with your furry companions. It's fantastic to know you were able to rest well after a long journey. If you have any further feedback or questions, please don't hesitate to reach out to us.

8/10 Good

Karen, Sterling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The sheets and towels were incredibly soft for a budget hotel. The heater roared but that’s the way those wall units work
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Karen, We are delighted that you found our sheets and towels to be soft during your stay. Please note that our wall units operate in a specific manner to ensure optimal heating. Your feedback helps us improve our services for future guests. Thank you for choosing to stay with us.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean, well maintained room that did smell like ass.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello David, We appreciate your feedback and are glad you found the room clean and well-maintained. Should you have any further concerns, please don't hesitate to reach out to our management team.

6/10 Okay

Brenda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was good. Cont breakfast was a good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Brenda,We're pleased to hear that you found our bed comfortable and enjoyed our complimentary breakfast. If you have any further feedback, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Comfortable bed. Great price. Safe area and close to food and gas. Easy to get to. Only issue was a used washcloth in the shower that was missed on cleaning.
Stayed 1 night in Feb 2024
Response from Manager on Mar 7, 2024
Hello Michael,We appreciate your feedback and are delighted to hear you enjoyed our comfortable rooms at a great price. We apologize for the oversight you mentioned and will address it with our housekeeping team to ensure a more thorough check in the future. Your comments help us improve our services for all guests.

8/10 Good

Joseph

Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Joseph,We're delighted to hear you enjoyed your stay with us! Please feel free to reach out to us with any feedback you may have from your experience. We look forward to welcoming you back soon!

8/10 Good

Steven

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Steven, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent the night while traveling and it was a good place to stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Marcus,We are pleased to hear that you had a satisfactory stay with us. Thank you for choosing our hotel, and we hope to welcome you back in the future for another pleasant visit.

6/10 Okay

terry

Traveled with family
Liked: Staff & service
Remodeling is not very well done.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello terry,Thank you for sharing your feedback regarding the remodeling. We appreciate your input and apologize if the renovations did not meet your expectations. We continuously strive to improve our facilities and take your comments into consideration. Please reach out to our management team directly so they can address your concerns further.

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, staff & service
Reasonable price
Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Ronald, Thank you for your feedback! We appreciate knowing that you found our hotel to be reasonably priced. We constantly strive to offer our guests great value for their stay. We hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Christopher, Cedar Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice option along the highway
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Christopher,Thank you for choosing our hotel along the highway. We appreciate your feedback and are glad to hear that you found our location to be convenient. If there is anything else we can assist you with, please feel free to reach out to our management team directly.

10/10 Excellent

Amulek

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet, and comfortable.
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Amulek,Thank you for sharing your positive experience with us! We take pride in providing clean, quiet, and comfortable accommodations for our guests. It was a pleasure having you stay with us, and we hope to welcome you back in the future.

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good motel
Stayed 1 night in Jan 2024
Response from Manager on Jan 19, 2024
Hello Ed,We appreciate your recent stay at our hotel and are delighted to hear that you had a positive experience. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we may further enhance your future stays. We look forward to welcoming you back soon.

4/10 Poor

Sylvia

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The people working there are very helpful, I also like the more private environment. I didnt like the heatter, it was so lound, it was impossible to sleep. The building is so old,the floor was bubbly, bathroom door sticking, had to push very hard to close it.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Sylvia,Thank you for your feedback. We appreciate your kind words about our helpful staff and the private environment. We apologize for any inconvenience caused by the noise from the heater and the issues with the old building. We will definitely take your comments into consideration for future improvements.

10/10 Excellent

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean staff friendly and we have a 30 ft travel trailer and parking was easy would stay again
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Peggy,Thank you for taking the time to leave us a review! We're delighted to hear that you found our hotel to be clean, our staff friendly, and our parking accommodating for your travel trailer. We strive to provide a positive experience for all of our guests and we hope to welcome you back in the future.

6/10 Okay

Eddie

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Eddie,We appreciate you choosing our hotel for your stay. We're sorry to learn that your experience did not meet your expectations. We would love to hear more about your stay so we can further improve our services. Please reach out to us directly with any feedback you may have.

4/10 Poor

Rachel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Rachel, We're sorry to hear that your experience fell short of expectations. We value your feedback and encourage you to reach out to us directly to discuss any specific concerns you may have had during your stay. We appreciate your time and hope to have the opportunity to welcome you back in the future for an improved experience.

8/10 Good

Kevin

Traveled with family
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Kevin,Thank you for staying with us! We appreciate your business and are glad to hear that you had a positive experience. If there is anything we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back again soon.

10/10 Excellent

Cedrick

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Cedrick,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another perfect stay.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Amanda,We are thrilled to hear that you had such a fantastic experience at our hotel! We appreciate your support and hope to welcome you back in the future. If there is anything else we can do to make your stay even more enjoyable, please do not hesitate to let us know.

6/10 Okay

Kerry

Disliked: Property conditions & facilities
There was no Kleenex tissue The toilet tissue was extremely thin Heater was extremely noisy Only one hot item for breakfast Breakfast as a while not very appetizing They ran out of pet friendly rooms so I had to pay a $13 up charge for a room plus the pet fee I am a Choice member I would appreciate a response Thank you
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Kerry,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We apologize for any inconvenience you experienced with the availability of Kleenex tissue and the thin toilet tissue. We are sorry to hear that the heater was noisy and that the breakfast options were not to your liking. We value your loyalty as a Choice member and appreciate your feedback. Should you have any further concerns or questions, please do not hesitate to reach out to our management directly. Thank you.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Karen,Thank you for your positive rating! We're delighted to hear that you had such a great experience during your stay. If you have any further feedback or comments, please feel free to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Boyton

Disliked: Property conditions & facilities, room comfort
We need handicap rooms from on now my wife is. In a wheelchair
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Boyton,Thank you for sharing your feedback regarding your stay. We apologize for any inconvenience you may have experienced. We strive to provide a comfortable and accessible stay for all of our guests. We encourage you to please reach out to our management team directly so that we may address your specific needs.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and well cared for
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Terry,Thank you for taking the time to share your feedback on the cleanliness and maintenance of our property. We strive to provide a pleasant and comfortable environment for our guests, and we are pleased to hear that we were able to meet your expectations in this regard. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 Good

Jonathan

Traveled with family
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Jonathan,Thank you for choosing our hotel for your recent stay! We appreciate your high rating and are thrilled to hear that you had a great experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Howard,Thank you for staying at our hotel and for rating your experience. We appreciate your feedback and are glad that you had a positive stay. If you have any specific suggestions or feedback, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel, friendly staff
Second time here. Just the perfect spot for us to stop on our yearly journey home for Christmas. Nice motel, nothing fancy. Pet friendly. Close to Silver Moon restaurant, which is good too.
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Susan,Thank you for choosing our motel as your stopover during your Christmas journey. We're delighted to hear that you found our location convenient and appreciated our pet-friendly accommodations. It's wonderful that you enjoyed your experience and found our motel to be a nice place to stay. We hope to welcome you back again in the future.

6/10 Okay

Janet

Traveled with partner
Liked: Staff & service
Horrible breakfast options.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Janet,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast options. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.