5 outdoor pools, pool umbrellas, sun loungers
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Reviews of Atzavara Hotel & Spa

5 out of 5
Atzavara Hotel & Spa
Carrer Pla de la Torre, 16, Santa Susanna

Reviews

9.2

Wonderful

Rating 10 - Excellent. 61 out of 90 reviews" "
Rating 8 - Good. 18 out of 90 reviews" "
Rating 6 - Okay. 9 out of 90 reviews" "
Rating 4 - Poor. 1 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veebawadee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My mum and auntie to whom I arranged this holiday were well treated and looked after. Food was fresh and staff were great. A bottle of water was provided every day! Thank you for making the stay of these two ladies enjoyable!
Stayed 4 nights in Apr 2024

10/10 Excellent

Roy

Business traveler, Traveled with partner
Liked: Amenities
We had a wonderful stay & look forward to our return ☀️☀️☀️
Stayed 1 night in Apr 2024

10/10 Excellent

Denisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing, from the room to food and staff. Thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Letty, Kissimmee

Stayed 2 nights in Apr 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Muthukrishnan, Amstelveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Experience Agent on Apr 2, 2024
Estimado Sr. Amir,Muchas gracias por su fantástica valoración acerca de su reciente estancia en Atzavara Hotel & Spa ¡Hasta pronto!

8/10 Good

Anne

Traveled with family
Liked: Property conditions & facilities
Spacious and comfortable rooms. Dining onsite which is good because there isn’t much outside of the hotel. My family did walk to a grocery store which was about 15 mins away a few times. The pool area is amazing. Breakfast has a nice selection and was inclusive. What put me off was they refused to give me a box because I wasn’t “leaving for a flight”.. I ended up skipping breakfast that day. They did have laundry services there which I used without issue but at first when I tried to get someone to pick up my clothes and the sheet I filled out for it they told me I had to use the app. The app is very poorly designed so after struggling 1/2 an hour I just dropped it off at the front desk. I don’t understand why they wouldn’t just take someone’s order from their room. Anyways all in all it was a good stay just a few incidences which needed work.
Stayed 4 nights in Oct 2023
Response from Guest Experience Agent on Nov 9, 2023
Dear Mrs. AnneThank you very much for taking the time to share your feedback regarding your recent stay in Atzavara Hotel & Spa and for choosing us for your holidays. Looking forward to welcoming you back again, we wish you a lovely day.

10/10 Excellent

jenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. We had a suite that included a private terrace and pool which was stunning. The main pool area is beautiful as well. The breakfast buffet has a wide assortment. The minor negatives are; the hallways are very dark at night and the hallway carpets were really dirty.
Stayed 4 nights in Oct 2023
Response from Guest Experience Agent on Oct 22, 2023
Dear Mrs. Jen,Thank you for your excellent rating. We are delighted to know that you have enjoyed your stay at Atzavara Yours sincerely,

6/10 Okay

Blaithin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel room was clean and big enough . Service not the best ..very slow and had to keep looking for someone if I needed something in the pool area …foof for breakfast was ok could have more of a variety and should allow to bring food up to your own room without asking ..
Stayed 4 nights in Oct 2023
Response from Guest Experience Agent on Oct 22, 2023
Dear Mr. Blaithin, Thank you for your feedback about your stay at Atzavara We are continuously working to improve our services and facilities. We apologize for any inconvenience that you may have experienced.Looking forward to welcoming you again. Yours sincerely,Guest Experience Agent

6/10 Okay

N

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
For a supposedly 5 star experience this Hotel fell short on many levels. Check in total chaos - no system - in fact I stood for at least 10 minutes while staff stared at computer screens no acknowledgement of my presence - this was at 7pm to then discover my room was not ready. “Will be ready within the hour” luggage left in luggage room with a guy somewhat dour in demeanour and that was the start of a downhill experience. Returned to check in to find out exactly when the room would be ready (since apparently check in opens at 3pm..) Room now mysteriously available - apart from being new I was surprised there were no USB ports to charge phone and still relying on adaptors and plugs. Shower good but water escaped as door seal inadequate - Lots noise corridor outside. Comfy bed. Complimentary bottle water. Let’s go eat- Downstairs in the buffet restaurant chaos again- There’s a queue at the reception desk and a rather person less individual checking room cards- she neither says hello good evening or any other form of greeting “room” she shouts and types into her computer - Now have to wait to go to a table - queue no 2 Next arrives a rather tired looking lady wearing a headset. She doesn’t say hello either and whisks me off to a table but I tell her I would like to eat outside - I am sure she rolled her eyes in displeasure and quickly cleared a table and off she went - no bon appetite here - she’s worth watching for her interaction with other guests - In all avoid
Response from Guest Experience Agent on Oct 22, 2023
Dear Mr./Mrs. N, Thank you for sharing your opinion with us.At Atzavara we take pride in our excellent service, therefore, we sincerely regret that you did not receive this impression in your recent visit and we apologize for the inconvenience.We hope we are able to welcome you back to showcase you our true potential and to restore your faith in us.Yours sincerely,Guest Experience Agent

8/10 Good

Itay

Stayed 2 nights in Sep 2023
Response from Guest Experience Agent on Nov 22, 2023
Dear Mr.Itay,Thank you for reviewing your recent stay with us. We are very pleased to know that you enjoyed the Atzavara Hotel experience. It would be a true pleasure to host you on your next holidays. Yours sincerely,Guest Experience Agent

10/10 Excellent

joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds and hotel were immaculate, if the maids couldnt make up your room first thing they made sure to come back later so always spotless. Only small gripe, pillows weren't that comfy. Otherwise 5☆
Stayed 7 nights in Sep 2023
Response from Guest Experience Agent on Oct 22, 2023
Dear Mrs. Joanne, Our guests feedbacks are very important to us and when they are as positive as yours, they motivate us enormously in our daily work. Hope to see you very soon.Guest Experience Agent

10/10 Excellent

Hywel

Stayed 7 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great experience. Hotel is still new . Great service Food and drink
Stayed 3 nights in Jul 2023

10/10 Excellent

Anna

Stayed 3 nights in Jul 2023

8/10 Good

Mandeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Olabisi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Guest Experience Agent on Sep 16, 2022
Dear Mrs. Ketiku,Thank you so much for rating us with an 8 from 10. We hope you enjoyed your stay at Atzavara Hotel & Spa! Looking forward welcoming you next year!

8/10 Good

nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Sash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior experience!
What a hotel! Top service, presentation and location. Faultless.
Stayed 4 nights in Jul 2022
Response from Guest Experience Agent on Sep 3, 2022
Dear Sash,Thank you for your comments. Your feedback push us to continue working harder. We look forward to welcoming you again at Atzavara Hotel & Spa.

4/10 Poor

Tomer, Barcelona

Traveled with family
Liked: Staff & service
New hotel, still smells of painting. The rooms are nice but nothing more. Toilets in the pool were horribly dirty and the food of the dinner buffet was horrible. Seems they are not ready to serve guests yet. Definitely not worth the super high price I paid for 2 nights (about 900€)
Stayed 2 nights in Jul 2022
Response from Guest Experience Agent on Sep 3, 2022
Dear Tomer,Thank you for taking the time to write your comments, we take note of your feedback to learn and improve. We will work for the best in all aspects, especially on the food and the cleaning fo the outdoor areas.Receive a cordial greeting from all the Atzavara Team.

8/10 Good

Moki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comparing to other hotels in Santa Susanna is this the cleanest and best one. The breakfast was also good! I think the hotel can invest more on wifi network. The wifi was really worst. The toilet were see-through and not soundproofed. It was not comfortable too use.
Stayed 6 nights in Apr 2024

10/10 Excellent

diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had an amazimg view from lur terasse.
Stayed 4 nights in Apr 2024

10/10 Excellent

Benjamin Xavier

Stayed 6 nights in Apr 2024

10/10 Excellent

Hidir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a good fall out for going to other cities like Barcelona, Girona, Lloret de Mar, Roses ...
Stayed 2 nights in Apr 2024

10/10 Excellent

Francisco Alonso

Stayed 1 night in Apr 2024

8/10 Good

LAURENT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 4 nights in Mar 2024
Response from Guest Experience Agent on Apr 1, 2024
Estimado Laurent, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,

10/10 Excellent

Carmen

Todo perfecto,comida buenisima
Stayed 1 night in Mar 2024
Response from Guest Experience Agent. on Apr 1, 2024
Estimada Sra. Carmen, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,

8/10 Good

Rosa mari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faltarian unas barandillas para bajar las escaleras del salon del baile, para la gente mayor.
Stayed 1 night in Feb 2024
Response from Guest Experience Agent on Feb 29, 2024
Estimada Rosa Mari, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Tomamos nota de su comentario para seguir mejorando día tras día. Muy cordialmente,

6/10 Okay

Mohammed

Traveled with family
Liked: Property conditions & facilities
Pour une première expérience dans cet hôtel 5 étoile je pensais que l’accueil, le calme …seront au rendez-vous. Certes, le 1 et et le 2 eme jour ont été acceptables, mais la 3 eme nuit était un cauchemar , bruit chambre droite et gauche Les chambres ne sont pas assez sonorisées Dommage.
Stayed 3 nights in Feb 2024
Response from Guest Experience Agent on Feb 29, 2024
Cher M. Mohammed, Nous vous remercions pour votre commentaire très positif à propos du séjour à l Atzavara Hotel & Spa. C’est avec grand plaisir que nous recevons vos compliments, puisque nous travaillons continuellement à améliorer nos services et nos installations. Nous vous présentons nos sincères excuses pour les désagréments causés par cette expérience.Dans l'attente du plaisir de vous accueillir à nouveau, nous vous souhaitons une agréable journée,Bien cordialement,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy limpio habitacion muy grande personal muy bien volveremos a repetir
Stayed 1 night in Feb 2024
Response from Guest Experience Agent. on Feb 29, 2024
EstimadaLaura, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,

10/10 Excellent

giacomo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spettacolare
Stayed 4 nights in Feb 2024
Response from Guest Experience Agent on Feb 29, 2024
Gentile Giacomo, Grazie mille per la sua fantastica recensione sul suo recente soggiorno all’ Atzavara Hotel & SPA. A presto!

6/10 Okay

RLM

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slechte service
Zowel in- als uitchecken duurt veel te lang. Inchecken meer dan 20 minuten moeten wachten en uitchecken meer dan 15 minuten. Vervolgens krijg je tijdens het inchecken tips over dingen te doen in het hotel maar dat blijkt dan afgehuurd te zijn door 1 bedrijf. Erg slecht!
Stayed 1 night in Jan 2024
Response from Guest Experience Agent on Feb 29, 2024
Geachte Meneer RLM Bedankt voor de beoordeling van uw recente verblijf in het Atzavara Hotel & SPA. Ons team dankt u voor uw kwalificatie omdat wij voortdurend werken aan het verbeteren van onze diensten en faciliteiten.Onze excuses voor het eventuele ongemak dat u tijdens deze specifieke gelegenheid heeft ondervonden.In de hoop u weer te mogen verwelkomen, wensen wij u een fijne dag toe.Hartelijke groeten.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience Agent on Feb 29, 2024
Estimado Joan, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,

8/10 Good

Christoffer

Stayed 2 nights in Feb 2024
Response from Guest Experience Agent on Feb 29, 2024
Estimado Sr. Christoffer, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,

10/10 Excellent

Ayari, Tunis

Stayed 2 nights in Feb 2024
Response from Guest Experience Agent. on Mar 24, 2024
Estimada Ayari, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,

10/10 Excellent

Hugo F

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto, hotel precioso,y personal encantandor Apenas 2 notas El Roomservice no estaba disponible(se suponía que estaba 24h) y la habitación estaba demasiado caliente(no era posible bajar la temperatura) Pero todo lo demás, increíble. Vistas únicas y preciosas
Stayed 1 night in Nov 2023

10/10 Excellent

jean-paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cadre superbe et personnel tres a l ecoute Manque d information pour les spectacles en soiree c est domage
Stayed 3 nights in Nov 2023

10/10 Excellent

Carles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Experience Agent on Nov 22, 2023
Estimat/da Sr.CarlesTot l’equip li agraeix enormement la seva valoració. Estarem encantats de donar-li altre cop la benvinguda a l’AtzavaraCordialment,Guest Experience Agent.

10/10 Excellent

Carsten

Stayed 1 night in Nov 2023
Response from Guest Experience Agent on Nov 22, 2023
Dear Mr.Carsten,Thank you for your fantastic feedback about your recent stay. See you soon!Guest Experience Agent

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excel·lent hotel
Stayed 3 nights in Nov 2023
Response from Guest Experience Agent on Nov 9, 2023
Estimada Sra.Isabel, Muchas gracias por su fantástica valoración acerca de su reciente estancia en nuestro hotel. ¡Hasta pronto! Guest Experience Agent

10/10 Excellent

Hugo Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increible
El Hotel es precioso, el staff muy bueno, simpático y alegre Las instalaciones dan increíbles, muy moderno y con un servicio 5* Solamente no puedo hablar del spa, porque infelizmente no tuve tiempo para disfrutarlo Una mención especial para el desayuno, súper completo y el espacio es muy bonito. Muchas gracias a todo el staff
Stayed 1 night in Nov 2023
Response from Guest Experience Agent on Nov 9, 2023
Estimado Sr. Filipe, Muchas gracias por publicar esta fantástica valoración. Nos complace mucho saber que tuvo una estancia fenomenal y que disfrutó de la experiencia ATZAVARAEsperamos verle de nuevo en sus próximas vacaciones.Reciba un cordial saludo, Guest Experience Agent

10/10 Excellent

Yanis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Guest Experience Agent on Nov 22, 2023
Cher M. Yanis, Merci beaucoup pour votre excellente note. Nous sommes ravis de savoir que vous avez apprécié votre séjour à lAtzavara Hotel Bien cordialement,Guest Experience Agent

10/10 Excellent

Sira

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Experience Agent on Nov 22, 2023
Chère Mme. Sira, Merci beaucoup pour votre fantastique évaluation de votre récent séjour à notre hôtelÀ bientôt!Guest Experience Agent

10/10 Excellent

Krister

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and such a great service.
Stayed 1 night in Oct 2023
Response from Guest Experience Agent on Nov 6, 2023
Dear Krister,Thank you for rating Atzavara Hotel & Spa with a 10 from 10!Our entire staff works to provide the best possible experience for our guests and we are proud to know that we achieved this.Looking forward to welcoming you again, we wish you a happy day!

10/10 Excellent

Karim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel magnifique
Bonjour, nous avons passé un agréable séjour dans cette hôtel juste magnifique avec une restauration au top le service est nickel. Du coup nous avons reprend longer nuit malheureusement je n’ai pas pu la prendre sur Hotel .com car les Chambre était indisponible c’est pourquoi j’ai pris une suite sur place encore merci à toute l’équipe c’est un très très bon hôtel
Stayed 2 nights in Oct 2023
Response from Guest Experience Agent on Nov 9, 2023
Cher M. Karim, Merci beaucoup d'avoir pris le temps de partager votre expérience à lAQUA Hotel …… Tout notre personnel s'efforce de fournir les meilleures expériences possibles à nos clients et nous sommes fiers de savoir que nous lavons fait.En espérant vous accueillir à nouveau, nous vous souhaitons une bonne journée. Sincèrement,Guest Experience Agent

10/10 Excellent

Sara

Stayed 2 nights in Oct 2023
Response from Guest Experience Agent on Nov 6, 2023
Dear Sara,Thank you for rating Atzavara Hotel & Spa with a 10 from 10!Our entire staff works to provide the best possible experience for our guests and we are proud to know that we achieved this.Looking forward to welcoming you again, we wish you a happy day!

10/10 Excellent

Angel David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Guest Experience Agent on Nov 6, 2023
Estimado Sr. Angel David,Las valoraciones de nuestros clientes son muy importantes para nosotros y, cuando son tan positivas como la suya, nos motivan enormemente en nuestro trabajo diario.Una vez más gracias por la confianza depositada en Atzavara Hotel & Spa y hasta muy pronto.Saludos cordiales,

8/10 Good

NILS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bytte hotel
Mycket bra hotellrum. Dålig variation på frukost, lunch o middag, saknas ”krydda” på maten
Stayed 10 nights in Sep 2023
Response from Guest Experience Agent on Oct 22, 2023
Dear Mr. Nils.Thanks for sharing your experience at Atzavara Warm regardsGuest Experience Agent

6/10 Okay

Inès

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bon séjour dans l’ensemble mais…
L’hôtel est absolument sublime, tout est très moderne, très joli, autant les espaces communs que les chambres. Malheureusement il y a également pas mal d’aspects négatifs que je tiens a souligner pour les prochains résidents : 1. Les chambres ne sont pas du tout insonorisés, c’est à dire que vous entendez absolument tout ce qui se passe dans le couloir et les chambres adjacentes, vous entendez également la musique diffusée dans les couleurs. C’est vraiment la grosse bête noir de cette hôtel si cous venez vous reposer vous allez être déçu c’est extrêmement bruyant. 2. Il y a 4 ascenseurs qui fonctionnent très mal, nous devions parfois attendre plus de 5-10 min pour voir arriver l’ascenseur à notre étage. 3. Le buffet est bon, la nourriture est particulièrement qualitative mais tellement répétitif qu’au bout de 3/4 jours nous nous sommes lassés. Le buffet du petit déjeuner est exactement le même tous les jours. Le prix des softs est exorbitant : 3.50€ pour un cocoa 237ml. 4. Le coin piscine « adult only » est finalement bien plus bruyant que les autres coins piscine, c’est très dommage. 5. Le ménage est extrêmement mal fait, le sol n’a jamais été nettoyé et les verres étaient rarement changés… De plus, la dame de ménage nous a pris notre carte de la chambre que nous avions laisser dans la chambre, deux fois, pourquoi ? nous n’avons pas eu d’explication. Dans l’ensemble c’était quand même un bon séjour, nous avons eu un super temps début octobre.
Stayed 10 nights in Sep 2023
Response from Guest Experience Agent on Oct 22, 2023
Chère Mme. Inès, Tout d'abord merci d'avoir partagé votre expérience à notre hotel et pour vos commentaires constructifs, sans doute que cela va nous faire améliorer, merci beaucoup.Merci pour votre confiance et j'espère que nous vous accueillerons à nouveau bientôt.Cordiales salutations.