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Reviews of Pestana Trópico - Ocean & City Hotel

4 out of 5
Pestana Trópico - Ocean & City Hotel
Prainha, Cidade Da Praia, Praia, Santiago

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 209 reviews" "
Rating 8 - Good. 88 out of 209 reviews" "
Rating 6 - Okay. 22 out of 209 reviews" "
Rating 4 - Poor. 4 out of 209 reviews" "
Rating 2 - Terrible. 5 out of 209 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cesarino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel friendly staff - room maintenance can be better but overall great stay Loved the breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Uyen

Stayed 1 night in Feb 2024

6/10 Okay

Rodrigo

Liked: Cleanliness, property conditions & facilities

8/10 Good

tracy

Liked: Staff & service
Disliked: Cleanliness
Cleanliness of the room was the only fault. Otherwise the hotel staff were super friendly and helpful. Restaurant food was very very good. Breakfast buffet very good too
Stayed 2 nights in Nov 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Tracy, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologise for not meeting your expectations with your accommodation. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Trópico.Kind regards, Érico Teixeira

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible. Becky, Carlos, Silvana, Mr. Lopes our housekeeper Maria and the entire staff made the trip. They took care of everything we needed. This is the only place to stay in Praia.
Stayed 2 nights in Nov 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Mr. Daniel, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Always very helpful staff, the best hotel to stay at in Praia.
Stayed 1 night in Nov 2023
Response from Érico Teixeira on Nov 11, 2023
Dear Mr. Roger, On behalf of the entire team at Pestana Trópico, I would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Erico and Team

2/10 Terrible

Bridget, Ibadan

Stayed 1 night in Oct 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Guest, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Trópico for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Érico Teixeira

6/10 Okay

Aichetou, Harper Woods

Noise
Stayed 2 nights in Sep 2023
Response from Érico Teixeira on Sep 25, 2023
Dear Aichetou, We would like to thank you for taking the time to share your opinion on your experience at Pestana Trópico. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service quality. We are sincerely sorry for any inconvenience caused during your stay. We have shared your comments with our Team, and we are taking the necessary measures to improve our services.Once again, we thank you for staying at Pestana Trópico, and we look forward to welcoming you back soon.Kind regards, Érico and Pestana Trópico Team

8/10 Good

Tarik

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
It is the best hotel in praia. It just not a reel 4 stars. a bit old. the room is not made sometimes. The breakfast buffet is ok ... nothing fancy
Stayed 4 nights in Aug 2023
Response from Érico Teixeira on Sep 23, 2023
Dear Tarik, On behalf of our entire Team at Pestana Trópico, I would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you and we look forward to welcoming you again at Pestana Trópico.Best regards,

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, AC worked well, Staff was friendly .
Stayed 2 nights in Aug 2023
Response from Érico Teixeira on Sep 23, 2023
Dear Karl,Thank you for choosing Pestana Trópico hotel for your stay at Praia city and for sharing with us your experience! We are happy to know that you enjoyed the hotel and services.Looking forward to welcome you once again at Pestana Trópico in future!Kind regards

6/10 Okay

Michael

Stayed 1 night in Jul 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Mr. Michael We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Trópico for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Érico Teixeira

10/10 Excellent

Elsa

Stayed 2 nights in Jul 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Mrs. Elsa, We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Érico Teixeira

10/10 Excellent

Sanjiv

Stayed 2 nights in May 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Samjiv,On behalf of the entire team at Pestana Trópico, we would like to thank you for your kind feedback and for choosing Pestana Trópico hotel for your stay here in Praia.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Trópico

10/10 Excellent

Nouhou, Washington

Traveled with family and small children
Liked: Cleanliness, staff & service
Friendly staff at front desk, restaurant and room service. My kids andd I had the best time in Praia.
Stayed 7 nights in Apr 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Mr. Nouhou, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

10/10 Excellent

Latir

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay in Praia. Staff is excellent, facilities are very nice and pleasant, and the location is very convenient.
Stayed 2 nights in Mar 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Mr. Latir, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, The Team at Pestana Trópico

10/10 Excellent

FRANCISCO, Providence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice plastic to stay
Stayed 1 night in Jan 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Mr. Francisco, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay, convenient when working in Praia.
Decent three star hotel, standard sort of small island place. Staff are friendly. The beds aren't great though... the matresses are very basic, can feel the spring coils through the thin padding, and the pillows aren't very good either. The towels are nice and fluffly though.
Stayed 14 nights in Jan 2023
Response from Érico Teixeira on Dec 27, 2023
Dear Mr. Eric, On behalf of our entire team at Pestana Trópico, we would like to thank you for choosing our hotel and for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Trópico. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Trópico and regain your trust during your next visit.Warm regards, The Team at Pestana Trópico

10/10 Excellent

hm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to end the holiday
Response from Érico Teixeira on Dec 27, 2023
Dear Mr. Bertrand, We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Trópico

10/10 Excellent

SEMYYA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Praia
Had an amazing stay here!
Stayed 1 night in Dec 2022
Response from Érico Teixeira on Dec 27, 2023
Dear SEMYYA, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 Excellent

Paulino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was no good
Stayed 1 night in Aug 2022
Response from Antonio Santos - General Manager on Sep 29, 2022
Dear Mr. Paulino,Thank you for provinding us with your feedback after your last stay with us.We took good note of your comment and we will share it our team.It was a pleasure to have you as our guest and we look forward to welcome you again at the Pestana Tropico Hotel in a near future.Kind Regards,Team Pestana Tropico Hotel

8/10 Good

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well kept. Will definitely stay again with no hesitation.
Stayed 4 nights in Aug 2022
Response from Antonio Santos - General Manager on Aug 31, 2022
Dear Mrs. Rosa, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 Excellent

Licinio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
I was so impressed with this hotel it was very clean and well organized and the crew were nice. It will be on my list for the future trip to CV 👌👌
Stayed 1 night in Aug 2022
Response from Antonio Santos - General Manager on Sep 23, 2022
Dear Mr. Licinio, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 Excellent

Audilia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night because we were traveling next day to the USA, the hotel and staffs were exceptional. Smooth transition from Check in to check out, staffs were friendly and helpful. We were welcomed with a fresh fruit platter. Wish we all had enough time to enjoy their continental breakfast, which l was able to take a quick bite before we hurriedly headed to the airport. During out next trip to Caoeverde, We will definitely consider staying again at Hotel Pestana!
Stayed 1 night in Aug 2022
Response from Antonio Santos - General Manager on Sep 15, 2022
Dear Mrs. Audilia, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is friendly and accommodations are clean.
Stayed 1 night in Aug 2022
Response from Antonio Santos - General Manager on Sep 15, 2022
Dear Mrs. Monica, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 Excellent

Maria T

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was clean and friendly staff
Stayed 2 nights in Jul 2022
Response from António Santos - Hotel Manager on Aug 5, 2022
Dear Mrs. Maria T, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico. Best regards, The Team at Pestana Trópico

10/10 Excellent

Matthew

Stayed 1 night in Jun 2022
Response from Érico Teixeira on Dec 27, 2023
Dear Mr.Matthew, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

8/10 Good

Anthony, Randolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room. Property clean. Staff really nice with the exception of the bartender in the late afternoon. He was just miserable.
Stayed 1 night in Feb 2022
Response from António Santos - Hotel Manager on Mar 30, 2022
Dear Mr. Anthony, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico. Best regards, António Santos Hotel Manager

10/10 Excellent

Lashon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Praia
It was an amazing stay and love the pool!
Stayed 1 night in Jan 2022
Response from Gonçalo Ferro on Feb 18, 2022
Dear Lashon, Thank you very much for your kind words, we look forward to welcome you back in the Hotel. Best wishes

10/10 Excellent

Edson

Liked: Staff & service, amenities, property conditions & facilities
Clean beautiful food is amazing I had great time staying there.
Stayed 1 night in Jan 2022
Response from Gonçalo Ferro on Jan 12, 2022
Dear Mr. Edson, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Trópico

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 5 nights in Dec 2021
Response from The Team at Pestana Tropico on Dec 31, 2021
Dear Mrs. Anne, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Trópico

10/10 Excellent

Benilde

Stayed 3 nights in Dec 2021
Response from Érico Teixeira on Dec 27, 2023
Cara Sra Benilde, Em nome de toda a equipa do Pestana Trópico, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Trópico.Cordialmente, A Equipa do Pestana Trópico

10/10 Excellent

Kristin

Stayed 1 night in Dec 2021
Response from Érico Teixeira on Dec 27, 2023
Cher Kristin, Au nom de toute notre équipe du Pestana Trópico, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Trópico.Cordialement, L’équipe de Pestana Trópico

6/10 Okay

Danijar

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not great
Out of the two 4-star hotels in this area, I prefer the other one. The pestana has the worst food in Praia in my opinion, the overall hotel service isn’t great, rooms dated…wouldn’t recommend.
Stayed 4 nights in Nov 2021
Response from Gonçalo Ferro on Dec 14, 2021
Dear Danijar, Thank your for your time reviewing your stay with us, your comments are mostly appreciated and will help us to improve our service. Happy Festive Season

8/10 Good

Joao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good stay, and good location. Just missed a gym
Stayed 4 nights in Nov 2021
Response from The Team at Pestana Tropico on Dec 6, 2021
Dear Mr. Joao, On behalf of our entire team at Pestana Tropico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We`re planning to improve our fitness room shortly with better and new equipment. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Tropico. Best regards,

6/10 Okay

Frederick

Liked: Cleanliness
Pros: room clean, bathroom clean, AC working fine, location is safe Soso: breakfast Cons: infrastructure (there was no hot water in my room) hotel staff reaction (no action taken or room change)
Stayed 2 nights in Dec 2021
Response from The Team at Pestana Tropico on Dec 6, 2021
Dear Mr. Frederick, On behalf of the entire team at Pestana Tropico, we would like to thank you for your kind feedback, we apologize for the episode of the hot water has one of our securities broke in the evening and we where only able to restore it the next morning. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards,

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great except the last minute notice of the wedding that did not allow the guests to use the amenities the day of. If you wanted to relax that evening the band was set up as a full concert
Stayed 3 nights in Nov 2021
Response from The Team at Pestana Tropico on Dec 3, 2021
Dear Nikki, Thank you so much for your time reviewing your stay with us, the weeding did extend a little more than initial planned, I hope that the opportunity to see Beto Dias, Grace Évora, Romeu de Polon and Ferro Gaita was a pleasant one. Hope to welcome you all back, Wish you a Happy Festive Season,

10/10 Excellent

Roderick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like people begging for money, every time I exited the hotel.
Stayed 10 nights in Nov 2021
Response from Gonçalo Ferro on Dec 2, 2021
Dear Roderick, I totally understand, it`s a situation we try diplomatically to resolve.

6/10 Okay

Eli

Traveled with family
Liked: Cleanliness
The rooms were nice. Location was convenient
Stayed 6 nights in Nov 2021
Response from Gonçalo Ferro on Nov 22, 2021
Dear Eli, Thank you very much for your time reviewing your stay with us. We all look forward to welcome you back in sunny Cape Verde. Best wishes,

8/10 Good

Nana

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was prime for walking around Praia city and close distance by taxi to locations that were further out. The staff were lovely and happy to help us, especially Eunice in the restaurant and all the front desk attendants. The restaurant was delicious as were the free breakfasts. The pool was a sublime saltwater surprise.
Stayed 3 nights in Oct 2021
Response from Gonçalo Ferro on Oct 12, 2021
Dear Nana, thank you very much for your kind words, it`s very important for us and truly motivates us to do everyday better and better. Glad to say that if you enjoyed our pool than you must comeback has we`ll be doing a major renovation in November on the pool that`ll bring a level up all around. Until then with our kindest regards,

10/10 Excellent

Angel, Youngsville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Sep 2021
Response from The Team at Pestana Tropico on Oct 3, 2021
Dear Mr./Mrs. Angel, We were delighted to hear that your recent stay at Pestana Tropico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Tropico for your holiday. We look forward to hosting you again soon at our hotel. Kind regards,

10/10 Excellent

isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Marco

Stayed 1 night in Aug 2021

10/10 Excellent

Dearro

Stayed 5 nights in Aug 2021

10/10 Excellent

Masse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest people
Stayed 2 nights in Jun 2021
Response from The Team Hotel Pestana Trópico on Jun 25, 2021
Dear Masse, Thank you very much for reviewing your stay with us. It`s great to see we lived to your expectations

10/10 Excellent

Carlyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time! Just what I needed during these difficult times - no stress country and hotel!!! I will be back!
Stayed 4 nights in May 2021
Response from The Team Hotel Pestana Trópico on May 18, 2021
Dear Carlyne, Thank you so much for your kind words that fuels us to do better everyday. We all wish to welcome you back here at Pestana Trópico. Kind regards, Stay safe

10/10 Excellent

jeannie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not prepared to help with Covid testing
Very nice hotel with wonderful staff. Hotel was what I expected, breakfast had a lot of choices. My only complaint is that the front desk did not have a clue as to help with Covid 19 test needed to leave the island. They sent us to the wrong place originally and we had to take another cab to a different testing site. We were lucky some random person was able to help us with our cab driver to give him the correct location. We were told that our results would be emailed to us the next day. They were not. We found out from another guest that we needed to pick them up. The pick up location was supposed to have closed at 1:00 it was now 1:40. The 2 ladies at the front desk would not call the site to tell them we were coming. It worked out in the end but was a lot of unnecessary stress. All they need is clear instructions printed in a few different languages to hand out to guests. There is not much English spoken on the island.
Stayed 4 nights in Apr 2021
Response from The Team Hotel Pestana Trópico on May 5, 2021
Dear Jeannie, Thank you very much for your time reviewing your stay with us. We truly appreciate your comments and since then we now only refer to one lab for the testing to prevent any misdirection to our guests as things continue to evolve here in sunny Cape Verde. We`re really happy the global experience was positive and we look forward to welcome you all back in the hotel. Best wishes and stay safe,

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2021
Response from The Team at Pestana Tropico on Apr 5, 2021
Dear All, thank you very much for your time reviewing your stay with us. We all look forward to welcome you back at Pestana Trópico. Best wishes, Stay safe

10/10 Excellent

Daniel, Prague

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful. The pool area is great. I highly Recommend.
Stayed 4 nights in Dec 2020
Response from Gonçalo Ferro on Dec 22, 2020
Dear Daniel, thank you very much for your kind review of your stay at Pestana Trópico. We wish you and all your family a very Happy Festive Season, and we look forward to welcome you back in Cabo Verde.

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming hosts of pandemic proportions
We were semi stranded waiting on an emergency flight back to the US. Gonçalo and his staff made us feel at home and were available to help with any small detail. They kept us well informed and calm. Room, pool, and meal services were excellent! Thank you so much!
Stayed 1 night in Mar 2020
Response from Gonçalo Ferro on Apr 2, 2020
Dear Jacqueline, I`m extremely happy that you`ve both arrived safely at home, what an adventure it was. We all wish you and your family health and safety and a will to welcome you both back in this beautiful Cape Verde in the future. Best wishes,

10/10 Excellent

MikeRuscitti, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very clean, great breakfast, many ammenities. Highly recommended.
Stayed 1 night in Mar 2020
Response from Gonçalo Ferro on Apr 2, 2020
Dear Mike, Thank you very much for your time reviewing your experience here with us. We wish you all health and safety thru these times, hopefully to welcome you back in the future to Cape Verde. Best wishes,