Outdoor pool

Reviews of Aloft Santo Domingo Piantini

2.5 out of 5
Aloft Santo Domingo Piantini
AV ABRAHAM LINCOLN ESQUINA, ANDRES JULIO AYBAR, Santo Domingo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Beds were good. Water was good. Food was delicious. Two thumbs up.
Stayed 1 night in May 2024
Response from Lorna Feliz on May 14, 2024
Dear Ivan, We believe in the importance of individuality and strive to create a distinct experience for every guest. We are happy to hear that we connected with your rhythm and exceeded your expectations. Your comments remind us why we are passionate about what we do, and we will share them with the team to celebrate the great experiences they create.

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel
Stayed 1 night in May 2024
Response from Lorna Feliz on May 13, 2024
Dear Rafael, We are happy that you loved the hotel. It is always encouraging to hear that our commitment to service excellence provided an outstanding experience to our guests. We will be delighted to serve you one more time when your travels bring you to the area.

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
It ok!
Stayed 1 night in May 2024
Response from Lorna Feliz on May 8, 2024
Dear Omar, Thank you for the honest feedback! We’re constantly striving to improve our customers’ experience, so we’ll definitely take the necessary measurements to provide you with an outstanding experience on your next visit.

10/10 Excellent

Paulette

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time!
Stayed 1 night in May 2024

10/10 Excellent

Jan luis

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Lorna Feliz on May 7, 2024
Estimado Jan Luis, Gracias por elegir Aloft Santo Domingo para su estancia en la ciudad. Nos alegra saber que tuvo una estadía placentera. Estamos en constante búsqueda de la excelencia en el servicio y trabajaremos arduamente para brindarle una experiencia extraordinaria en el futuro.

10/10 Excellent

CARMEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, will definitely return!!!!
Stayed 1 night in Apr 2024
Response from Lorna Feliz on May 1, 2024
Hello Carmen! Thank you very much for taking the time to share your service experience. Your review makes our day and reminds us why we love what we do. We greatly appreciate your support and trust in us and we will continue working to offer the best service experience to all our guests.

10/10 Excellent

Leonaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat
Stayed 1 night in Apr 2024
Response from Lorna Feliz on Apr 30, 2024
Dear Leonardo. It is always encouraging to hear positive feedback from those who matter the most. We are delighted to hear that you had a great experience. Your feedback will be shared with the team as a way to celebrate the great experiences that we create.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome !! Very friendly and made sure you knew of everything they had to offer ! Will stay there again .
Stayed 3 nights in Apr 2024
Response from Lorna Feliz on Apr 29, 2024
Dear JasonWe are thrilled to know you had a positive experience with us. Your comment reminds us why we love what we do, and we will keep doing our best to provide memorable experiences for all our guests. We hope to welcome you to our hotel once again when your travels bring you to the city.

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property
Stayed 2 nights in Apr 2024
Response from Lorna Feliz on Apr 15, 2024
Hello Michelle! Thank you for living the Aloft Experience and sharing it with all of us. We are thrilled to know you enjoyed your stay. Hope to see you once again when your travels bring you to the area.

10/10 Excellent

Deiby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vwery good service
Stayed 1 night in Mar 2024
Response from Lorna Feliz on Mar 18, 2024
Hello Deiby!We sincerely appreciate your time and effort in providing us with feedback regarding your stay. We are pleased to know that you had a positive experience with us. Your comment reminds us why we love what we do, and we will keep doing our best to provide great experiences for all our guests. We'd be delighted to assist you once more when your journeys bring you to the area.

10/10 Excellent

Eranny

Very good service!
Stayed 1 night in Mar 2024
Response from Lorna Feliz on Mar 12, 2024
Hello Eranny!Thank you very much for taking the time to share your experience. Our biggest commitment is to provide the best service to all of our guests, and we are happy to hear that you had a great experience. Your comments will be shared with all the team as a way to celebrate the great service they provide. It would be a pleasure to serve you once again when your travels bring you to the city.

10/10 Excellent

Jendry

Stayed 1 night in Jan 2024
Response from Lorna Feliz on Jan 22, 2024
¡Hola Jendry!Muchas gracias por tomarte el tiempo de compartir tu experiencia de servicio. Tu reseña de 5 estrellas nos alegra el día y sirve como un recordatorio constante de por qué amamos lo que hacemos. Apreciamos mucho tu apoyo y confianza en nosotros y seguiremos trabajando para ofrecer la mejor experiencia de servicio a todos nuestros huéspedes.

6/10 Okay

FRANCOISE

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Brand new hotel. I understand they opened the day prior to my stay. The room is very comfortable. Perfect bedding. Perfect air conditioning. Very clean. Very large corridors. No noise. However, the first day, there was no hot water, no pressure in the shower. That was fixed the same day in the afternoon. There is no handle in the shower door. They provide drinkable water but there is is no glass. No "do not disturb" sign. No coffee maker. No complimentary tea or coffee. No dental kit. They do not serve breakfast at this hotel. All these amenities and services, you expect to have in a hotel of that price and standing. The staff is extremely nice, from the front door personnel to the manager. They try to go out of their way to please you. They offered a simple "snacked breakfast" the second day to make up for the lack of hot water, but it took more than 30 minutes to get ready. I guess the infrastructure is not ready yet to open this hotel. They need about a week to get ready. That is why I am giving them an average grade. But they have a huge potential. And I would gladly return if the current issues are fixed. Waiting to see other people's comments in the next 2 months.
Stayed 1 night in Dec 2023
Response from Rafael Otaño on Dec 15, 2023
Thank you very much Mrs. Francoise for choosing us as your hotel during your stay in Santo Domingo.We appreciate your comments as it help us to keep improving every day, we will take your feedback into consideration for future occasions. We hope to see you soon again at our property and we wish you a safe trip back home.

10/10 Excellent

Masao, Miami

Stayed 1 night in Dec 2023
Response from Rafael Otaño on Dec 15, 2023
Thank you Mr. Masao, for us it is more than a pleasure to have had your presence in our hotel.We are more than grateful for your review, which tells us that we are doing things right.We hope to see you again soon at our property and wish you a safe return home.

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024
Response from Lorna Feliz on Apr 30, 2024
Estimada Elizabeth, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que su estadía fue placentera. Apreciamos mucho su apoyo y confianza en nosotros y seguiremos trabajando para ofrecer la mejor experiencia de servicio a todos nuestros huéspedes.

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Súper ubicación
Stayed 1 night in Apr 2024
Response from Lorna Feliz on Apr 20, 2024
¡Estimada Marina!Muchas gracias por compartir su experiencia con nosotrosEstamos comprometidos a brindar experiencias auténticas y memorables a todos nuestros clientes y nos alegra que haya tenido una excelente estadía. Esperamos verla nuevamente a su regreso por Santo Domingo.

8/10 Good

nancydith

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024
Response from Lorna Feliz on Apr 1, 2024
¡Hola Nancydith!Agradecemos sinceramente su tiempo y esfuerzo para brindarnos sus comentarios sobre su estadía. Nos llena de alegría saber que tuvo una excelente experiencia. Estaremos compartiendo sus comentarios con todo el equipo a manera de celebrar el gran servicio que brindamos.¡Esperamos darle la bienvenida nuevamente a nuestro hotel!

8/10 Good

Landy

Stayed 1 night in Mar 2024
Response from Lorna Feliz on Apr 13, 2024
Estimada Landy,Agradecemos sinceramente su tiempo y esfuerzo al brindarnos sus comentarios sobre su estadía. Nos llena de alegría saber que tuvo una excelente experiencia. Sus comentarios serán compartidos con todo el equipo para celebrar el gran servicio que brindamos. ¡Esperamos darle la bienvenida nuevamente a nuestro hotel!