Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service, comfortable. No privacy

Posted Jul 20, 2015
The hotel and staff are superb but the acustic is terrible. You can hear EVERY sound and conversation from the rooms around you. No privacy!
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago

Nice hotel in Santo Domingo

Posted Jun 2, 2015
Pros: Is a new hotel very modern, nice rooms and excelent service.
Location: Great location on one of the main roads in Santo Domingo, very easy to locate, near restaurants and shopping.
We spent a weekend at Holiday Inn Santo Domingo, we got an upgrade and enjoyed the suite and the lounge. Rooms are very well appointed, nice and clean. Very nice staff, from the front desk to bellboy. We enjoyed the breakfast, nice omelets and very varied on the selections. Only negative we found was that our room face the main avenue and was noisy. Will return on our next trip to Santo Domingo
Comment from Hotel Management
Jun 3, 2015 by Hotel Holiday Inn, Hotel Management
Dear Guest Neff: We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback. Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City. Kind Regards,
2 out of 5
by A verified traveler from Punta Cana

Walls are paper-thin

Posted May 4, 2015
You can hear ALL conversations from the other rooms. Walls are paper-thin and this is less than desirable when you go to a hotel to get some R & R. Saturday morning my husband and I were awoken by hammwri4on the walls at 9 am. Called the front desk and was told "rooms are not sound proof, sorry". Having had a terrible migraine the night before, this ruined my entire day.
Comment from Hotel Management
May 6, 2015 by Hotel Staff, Hotel Management
Dear Guest Traveler On behalf of all the staff, we appreciate your comments about your experience. We apologize for the inconvenience you had. We will be investigating what happened during your stay. Your opinion is very important to us. We hope to see you in your next visit to Santo Domingo. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from miami florida

Nice hotel

Posted Apr 7, 2015
The hotel was fabulous. I couldnt believe how comfortable and how friendly the staff was. Knew my name at the restaurant the same day and greeted every morning. Amazed and please we will be back
Comment from Hotel Management
Apr 10, 2015 by Hotel Staff, Hotel Management
Dear Guest Arleen: On behalf of all the staff, we appreciate your comments about your experience during your last stay in our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love". Thanks for staying with us and we hope to see you in your next visit to Santo Domingo. Sincerely,
4 out of 5
Recommended
for Personal Event
by Derrick

This traveler left a rating score only Posted Apr 6, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel, great location!

Posted Feb 18, 2015
Stayed for only one night, very nice hotel, Friendly staff.. The only thing I would suggest is please add more lighting to the bathrooms: I was getting ready for a wedding and I could barely do my makeup haha But overall very nice, would come back and recommend to my friends!
Comment from Hotel Management
Mar 6, 2015 by Guest Service, Hotel Management
Dear Guest Andrea: We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback. Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City. Kind Regards,
4 out of 5
Recommended
for Families
by Crismel from Santo Domingo

Estadía Placentera

Posted Feb 17, 2015 on Hotels
El hotel tiene muy buenas atenciones y excelente ubicación, el desayuno variado y la piscina muy agradable, la pasamos muy bien este hotel.
Comment from Hotel Management
Apr 25, 2015 by Guest Service, Hotel Management
Estimado Huésped Crismel En nombre de todo el personal del hotel le agradecemos sus comentarios sobre su experiencia durante su pasada estadía en nuestro hotel. En el Hotel, asumimos con responsabilidad el Servicio, la Calidad y las atenciones a nuestros visitantes, lo que nos lleva a ofrecerles cada día lo mejor, porque para nuestro Personal, es muy importante tener en cuenta los detalles de los Clientes, que se sientan reconocidos y distinguidos. Gracias por haber estado en nuestro hotel. Le esperamos en su próxima estadía, será un placer recibirle. Cordialmente,
5 out of 5
Recommended
for Business Travelers
by Pascal

This traveler left a rating score only Posted Jan 19, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa, on

Posted Jan 13, 2015
Beautiful hotel, me & my boyfriend loved the room and the attention from a nice receptionist who signed us up to become a member of IHG & we were able to check out at 2PM
Comment from Hotel Management
Jul 18, 2015 by Guest Service, Hotel Management
Dear Guest: We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback. Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City. Kind Regards,