Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Punta Cana

Walls are paper-thin

Posted May 4, 2015
You can hear ALL conversations from the other rooms. Walls are paper-thin and this is less than desirable when you go to a hotel to get some R & R. Saturday morning my husband and I were awoken by hammwri4on the walls at 9 am. Called the front desk and was told "rooms are not sound proof, sorry". Having had a terrible migraine the night before, this ruined my entire day.
Comment from Hotel Management
May 6, 2015 by Hotel Staff, Hotel Management
Dear Guest Traveler On behalf of all the staff, we appreciate your comments about your experience. We apologize for the inconvenience you had. We will be investigating what happened during your stay. Your opinion is very important to us. We hope to see you in your next visit to Santo Domingo. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami florida

Nice hotel

Posted Apr 7, 2015
The hotel was fabulous. I couldnt believe how comfortable and how friendly the staff was. Knew my name at the restaurant the same day and greeted every morning. Amazed and please we will be back
Comment from Hotel Management
Apr 10, 2015 by Hotel Staff, Hotel Management
Dear Guest Arleen: On behalf of all the staff, we appreciate your comments about your experience during your last stay in our hotel. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels Guests Love". Thanks for staying with us and we hope to see you in your next visit to Santo Domingo. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Nice hotel, great location!

Posted Feb 18, 2015
Stayed for only one night, very nice hotel, Friendly staff.. The only thing I would suggest is please add more lighting to the bathrooms: I was getting ready for a wedding and I could barely do my makeup haha But overall very nice, would come back and recommend to my friends!
Comment from Hotel Management
Mar 6, 2015 by Guest Service, Hotel Management
Dear Guest Andrea: We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback. Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City. Kind Regards,
4 out of 5
Recommended
for Families
by Crismelfrom Santo Domingo

Estadía Placentera

Posted Feb 17, 2015 on Hotels.com
El hotel tiene muy buenas atenciones y excelente ubicación, el desayuno variado y la piscina muy agradable, la pasamos muy bien este hotel.
Comment from Hotel Management
Apr 25, 2015 by Guest Service, Hotel Management
Estimado Huésped Crismel En nombre de todo el personal del hotel le agradecemos sus comentarios sobre su experiencia durante su pasada estadía en nuestro hotel. En el Hotel, asumimos con responsabilidad el Servicio, la Calidad y las atenciones a nuestros visitantes, lo que nos lleva a ofrecerles cada día lo mejor, porque para nuestro Personal, es muy importante tener en cuenta los detalles de los Clientes, que se sientan reconocidos y distinguidos. Gracias por haber estado en nuestro hotel. Le esperamos en su próxima estadía, será un placer recibirle. Cordialmente,
5 out of 5
Recommended
for Business Travelers
by Pascal

This traveler left a rating score only Posted Jan 19, 2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa, on

Posted Jan 13, 2015
Beautiful hotel, me & my boyfriend loved the room and the attention from a nice receptionist who signed us up to become a member of IHG & we were able to check out at 2PM
Comment from Hotel Management
Jan 19, 2015 by Guest Service, Hotel Management
Dear Guest: We appreciate your comments and we are pleased to receive your impressions about the wonderful experience that has taken in the Hotel. It's something our Staff takes great pride in, so we value your feedback. Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom puerto rico

breakfast

Posted Jan 10, 2015
Pros: very nice staff super clean very well decorated ,well located nice pool at top
Cons: restaurant needs to improve ,
Location: all my firends livers near by easy to get to business and main attractions
the breakfast was terrible cold mangu without flavor expreso machine capsule type not good they need to improved a lot go nextr door eat breackfast at ciao just behind the building
Comment from Hotel Management
Jan 14, 2015 by Guest Service, Hotel Management
Dear Guest: Thank you for your feedback and for sharing your experience with us. Valuable opinions like yours help us improve our standards, so we can provide the service that you as valuable guest, expect and deserve. We hope to see you in your next visit to Santo Domingo. Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler

Best hotel in Santo Domingo.

Posted Dec 26, 2014 on Hotels.com
This hotel was certainly a great stay! I loved how modern and contemporary it looked! Everything was new looking, and quite unique. The hallways looked really cool with their unique design. The pool was very fancy as well. I would totally stay at this hotel again. Oh, and breakfast was awesome, really great quality place to stay.
Comment from Hotel Management
Mar 7, 2015 by Guest Service, Hotel Management
Dear Guest, We are pleased to know that you had such as outstanding experience with us. Your comment makes us feel proud of the efforts that we are doing to make this hotel a Great Hotel that our Guests Love. Your experience is a challenge for all of us to offer you an improved quality service and exceed your expectations during your next visit. We look forward to welcoming you back in our hotel Cordially, .
4 out of 5
Recommended
for Families
by PATRICIAfrom Shoelcher MARTINIQUE

SEJOUR AGR2ABLE

Posted Dec 24, 2014 on Hotels.com
Personnel accueillant, souriant et aimable, l'hotel est situé proche du blue mall et d'acropolis. Le coin piscine est relaxant, peu de personne en profite. Petit déjeuner très bon et bien garnis.
Comment from Hotel Management
Mar 7, 2015 by Guest Service, Hotel Management
Dear Guest, On behalf of all the staff of Holiday Inn Santo Domingo we like to thank you for your valuable comment. Comments like yours make us improve our service and is a motivation for all our employees to continue achieving our service values. We look forward to have you again in our beautiful hotel. Cordially,
4 out of 5
Recommended
for Other
by A verified traveler

Comfort

Posted Dec 24, 2014
Had an excellent stay in this hotel. Comfort is the way to describe it. Staff was very pleasing, room very clean.