Front of property

Reviews of Residence Tropical Garden

3.5 out of 5
Residence Tropical Garden
Calle Arismendy Valenzuela 24, Boca Chica, Santo Domingo

Reviews

8.8

Excellent

Rating 10 - Excellent. 52 out of 88 reviews" "
Rating 8 - Good. 23 out of 88 reviews" "
Rating 6 - Okay. 6 out of 88 reviews" "
Rating 4 - Poor. 3 out of 88 reviews" "
Rating 2 - Terrible. 4 out of 88 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Indar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe
Stayed 4 nights in Jan 2024
Response from Michaella on May 6, 2024
To feel unsafe there you must be not a safe person I respect what you feel.Be careful of what you did in your past who make you not safe dear,I'm not responsible. I'm so sorry if in your country if THE WAR IS SO HIGH! NOT IN DR.Take care,

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the hospitality, great service.
Stayed 1 night in Apr 2024

10/10 Excellent

Chily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and pretty go see it
Stayed 2 nights in Apr 2024

10/10 Excellent

Ruben, NEW YORK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent I will very likely return this close to everything it is a beautiful and quiet refuge
Stayed 2 nights in Apr 2024
Response from Michaella on Apr 12, 2024
Definitely you start my day with a positive vibe!I ll hope to see you again!

10/10 Excellent

ADMESON

Stayed 1 night in Mar 2024
Response from Michaella on Apr 12, 2024
THANK YOU DEAR,TAKE CARE!

10/10 Excellent

Buren

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful
Stayed 1 night in Feb 2024
Response from Michaella on Feb 11, 2024
Hello dear, thank you so much for all!I'm so sorry I didn't see you to say goodbye before you leaving

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had made a booking for the wrong night, but was still accommodated by the sweetest lady in the world! Thanks to her we were able to rest some before our next connecting flight.
Stayed 1 night in Feb 2024
Response from Michaella on Feb 9, 2024
Dear Meli, like my daughter s name. Thank you so much at the same time I want ask you a special forgiveness cause I wasn't there to say goodbye to you when you checked out. Who can say no to you? You are so educated. I hope to see you again.

10/10 Excellent

Hollyann, Wisner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gated, so it's very safe! It's right off a busy street, but it's relatively quiet, and the energy here is calm and peace. The rooms are lovely and very clean, with beautiful yard flooring and a loveseat, TV, dresser, microwave, and fridge (with two bottles of cold water!), even a bidet in the bathroom!
Stayed 1 night in Feb 2024
Response from Michaella. on Feb 2, 2024
ood morning dear,Waow great way to start my day. Thank you so much to share your previous time with us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Michaella, on Jan 10, 2024
Good Morning Mr Robert,Thank you for all dear. I will try to give the best of me.

8/10 Good

Elena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quiet. The staff is friendly.
Stayed 1 night in Nov 2023
Response from Michaella on Nov 23, 2023
Hello Miss Helen,Thank you so much dear.I hope to see you again.

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad.
Stayed 1 night in Nov 2023
Response from Michaella on Nov 7, 2023
Thank you dear, hope to see you again!

4/10 Poor

Ronald

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel, Ajax

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Oct 2023
Response from Michaella on Nov 4, 2023
Saludo Sr Daniel se lo agradezco mucho.Ha sido un placer conocerle!

8/10 Good

Jean

Stayed 1 night in Oct 2023
Response from Michaella, on Nov 23, 2023
Thank you Mr Jean,Welcome any time.

8/10 Good

Abu Bakarr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Michaella on Sep 20, 2023
Thank you so much Mr Abu, I promise you I will do my best to get better next time.I was a pleasure having you with us.Have a wonderful day.

8/10 Good

Raoul

Stayed 3 nights in Sep 2023
Response from Michaella. on Nov 7, 2023
Muchas gracias Sr Raoul! Ha sido un placer.

8/10 Good

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
No electrical outlet in the room fode computer usage etc
Stayed 1 night in Aug 2023

10/10 Excellent

Stanley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing
Stayed 4 nights in Aug 2023

4/10 Poor

luis m

Disliked: Property conditions & facilities
More maintenance
Stayed 4 nights in Jul 2023
Response from Bencia on Aug 1, 2023
Hello dear, thank you so much for your score we received it in the positive sense to help us grow up. At the same time we know no matter what we do, we can't satisfy anybody. It's not a reason for us to give up.Love you Have a wonderful day.Thank you again.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
I travelled by myself and stood 4 nights. The property has a boutique tropical feel to it and very secure. I loved every minute of it. The pool was great, I swam laps everyday and night. The room was acceptable and clean. Don't be alarmed with the area around, it is in a poverty stricken area. But I walked around everyday and had no problem just stay on the main streets. Its a few minutes walk to the beach. It does get a little loud outside at night between the music and kids playing outside in the streets but I didn't mind. I will definitely stay there again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the peace and quiet of this property. The staff was amazing
Stayed 1 night in Jun 2023
Response from Michaella. on Jun 28, 2023
with guest like you, we have power to give the best of us.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Super Excellent
Stayed 3 nights in Jun 2023
Response from Michaella on Jun 28, 2023
Hi Mr Adams Thank you dear.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Michaella on Jun 28, 2023
Thanks for all my people you are all great guest.

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
This was the worat stay ever.
I travel a lot. This hotel was not very good. It was on a back road, hidden behind a jail like steel door which lead me to believe that high crime was possible. The service was terrible upon arrival. The manager was very nervous acting, didn't know where things were in the room. I had a stray cat room into the room. The employee chased it out by spraying air freshener on it then over spraying the room with it. The location's landscaping looked terrible. The did provide what the call a shuttle to the airport which was a sedan with no trunk space. The driver had his girlfriend with him, a nasty attitude and I rode with my suitcase in the back seat with my girlfriend. Do yourself a favor and don't stay here. I normally don't leave bad reviews because every hotel has bad days but this was definitely the worst place I've ever stayed. Sorry.
Stayed 1 night in Apr 2023
Response from Celeste. on May 3, 2023
Hi Sir, I'm so sorry for what happened to you during your stay. I m not in Dominican Republic now cause unfortunately my only uncle passed away in a accident. I didn't want to cancel any reservation in the last moment. The same day you arrived the same day I left.The lady you find was there only for one night to support. The part who's a big surprise for me is I never left any driver. Cause all my people know I only call the airport taxi service to my guest if need.Now I saw that I will ask to know who was that taxi driver who was with you?On my mind what can be happened is ,there are some workers from Ecuador who s leave in the residence they used sometimes a friend of them that probably they give you.Cause the lady who was there that night doesn't know nobody in Boca chica she came from Bavaro.Another time again sorry for your bad experience in the place.In that moment I didn't find any opcion to not cancel your reservation at last time.Thank you so much again.Best,Celestin

10/10 Excellent

jonas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. The property manager Michaella is wonderful, she’s special.
Stayed 7 nights in Apr 2023
Response from Michaella. on Jun 7, 2023
Thank you so much for all, I'm trying everyday to give you the best of me.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residence Tropical Gardens is a great stay. Safe and accessible with spacious rooms and beautiful views. It was an easy choice for my husband's trip. We will definitely be back. Choose RTG, you won't regret it. Residence Tropical Garden es una excelente opción al momento de viajar. Muy accesible y seguro, los cuartos son espacios y las vistas hermosas. Fue la mejor decisión para el viaje de mi esposo. Pronto regresamos y definitivamente nos quedaremos en RTG. ¡No se arrepentirán!
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeansky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a great experience. Spacious rooms, beautiful views, and safe. The host was friendly and incredibly helpful. You felt cared for and welcomed, like being home. I will definitely stay here next time and I can’t wait to be back. Stay at the Residence Tropical Gardens, you won’t regret it!
Stayed 1 night in Apr 2023
Response from Michaella on Jun 7, 2023
We all miss your smile. Keep your good vibe and your happiness.

8/10 Good

Evens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place!
Stayed 1 night in Apr 2023
Response from Michaella on Jun 7, 2023
Mr Evens, thank you for everything I promise you I will do my best to win the another star.

10/10 Excellent

Marnia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fabulous. Walking distance to everything and very safe. Staff was amazing. Would definitely come back
Stayed 4 nights in Apr 2023
Response from Michaella on Jun 7, 2023
Dear friend , I love you all

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprising
This place was super hard to find. There is parking but it is limited space. The manager/operator was super nice and she spoke several languages. Short walk to a beach. As with most places in DR, you either get warm water or water pressure. Here you didn’t get either. It was nice to have a big fridge and microwave. The pool area and gardens were gorgeous. I found the bathroom to be a little neglected with cleaning: around the bottom of the toilet and around the taps/fixture in the shower was quite grimy. There is a restaurant around the corner named Alex’s that is so delicious and reasonable.
Stayed 2 nights in Mar 2023
Response from Michaella on Mar 24, 2023
Hi Dear, thank you for your precious time share with us.I will fix the issue wNow for the bathroom I didn't know cause nobody before you reported it.You know you are all best for us.Without your reviews we can't grow up.I promise you no body else complain.Thank you again dear. Best Michaella,

8/10 Good

HEATHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a late check-in from airport yet that wss no problem for this lovely place. Room was large and comfortable, large fridge, coffee maker, tv and water which i appreciated. Some coffee for coffee maker would have been great tho. Contact beforehand was fast and responsive.
Stayed 1 night in Mar 2023
Response from Micka on Mar 18, 2023
Thank you so much for all dear friend.Before my boss used to leave little bag for the coffee maker past guest complained the room smell coffee ( lol) and she decide to not put anymore.Great now we will stock them in office to ask who want or not.Thank you again.Best regards, Michaella.

4/10 Poor

Nick, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap, and you get what you pay for. Would not return not reccomend.
Stayed 3 nights in Mar 2023
Response from SOthonie on Mar 17, 2023
Thank you so much Mr Nick, The must important you got what you pay for.It was a pleasure for us to know you! Nest regard,Staff.

6/10 Okay

Verified traveler

Traveled with group
An ordinary hotel, nothing special
+ Very friendly administrator + in center of Boca Chica - condition of apartment requires repair (white mold on the walls) - air conditioner was dirty (we had to wash it) photo attached - cleaning is not every day - no elevator
Stayed 4 nights in Feb 2023

8/10 Good

Dinah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Apartment located in a central area. Apartment was clean. The only issue was the tablecloth on the table. That needed to be changed.
Stayed 2 nights in Feb 2023
Response from Michaella. on Mar 3, 2023
Thank you so much , for the table I explained to you before your check in that was en accident happened with my guest before celebrating his birthday with his girlfriend that by accident they put acetone on it .You had to come the someday they checked out we don't have time to correct it.The must important for us they was honest and told me and show it to me.I couldn't canceled your reservation only for that..Your opinion is very util.

10/10 Excellent

JEAN, Quebec City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff being Haitian, we spoke creol which wasa treat for me and them. Very friendly people.
Stayed 1 night in Feb 2023
Response from Michaella on Mar 10, 2023
Dear Friend thank you so much for your time sharing with us.And thank you too for the photos sharing. Cause they will help me so much to teach my boss to give the best I can.Cause anytime I said something to him he always give me excuses. I did my best to make all my guests feel home.For the filter of the air that part depend to our man cleaning system. No more job for him. For the bad condition of towels floor the lady gonna be out to its something that I can't forget.About elevator we have only 2 floors probably the boss must say all apartment in what floor they are.Without your opinion we can't grow up.Thank you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific msnager makala
Stayed 2 nights in Jan 2023

6/10 Okay

Esperanza

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Michaella on Feb 5, 2023
Hello, I really not remember who you are.But we are so thankful that you spent your precious time to make a review for us.We will try since now to give the best of us to make all of you feel home.

10/10 Excellent

Rebekah Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was super attentive and sweet! I was able to contact her at any time of the day and she was very responsive. The only way in and out is through a big fence that has a lock and cameras at every angle. It is super safe and private . They had menus available for food delivery from local restaurants . Everything was great the only thing was the wifi didn't work inside the room , only outside by the pool . Everything else was great ! :)

6/10 Okay

dioblenda

10/10 Excellent

Rosa Melida Salgado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool and the places around the area.
Stayed 3 nights in Dec 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good for the price overall. The Wifi wasnt as good as I would have liked it to be, very inconsistent, and the bathroom could use a little bit of work, but overall a decent hotel. Boca Chica is a little rough around the edges, but as a black traveler, I never felt unsafe or uncomfortable. Also the hotel property is gated and has cameras so your completely safe in your hotel.
Stayed 7 nights in Nov 2022
Response from Michaella on Nov 23, 2022
Hello Mr Kevin, I receive your review with all my heart, and it's so important for us to grow up.by my side all who depend to us we gonna be our best to make them better to give you and all our guests the best we suppose to. I'm so sorry for the lights in the shower you didn't reported it.Another time again thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and parking. Room was very clean and perfect for what I needed it for
Response from Michaella on Nov 7, 2022
THANK YOU FOR ALL. I HOPE TO SEE YOU AGAIN.

10/10 Excellent

Mao-Mei

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

James

Liked: Cleanliness
The property is clean and the room was comfortable. What I did not like is there is no security at the gate at night and that you have to walk off the main road for a.minute to get to the property. If you are travelling in a group it is a good affordable prroperty to stay at for a few nights.
Stayed 1 night in Aug 2022
Response from Michaella on Aug 20, 2022
Hi Mr James Thank you for all. We have 42 cameras in total .And our security is in the office looking of our cameras.You didn't have time to see our office cause when you came I was out.You was at the most safe place in Boca Chica believe me.Have a nice weekend. Best,Celestin

6/10 Okay

Jorge

Is nice
Stayed 26 nights in Jul 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Garden oasis in a busy little city
Gated building with parking inside. Wi-Fi was spotty. Not in the best area of town, but it’s gated and safe on the inside. Pool was nice and clean. Walking distance to restaurants. We got what we expected for the price.
Stayed 1 night in Jun 2022
Response from Celestin on Jul 6, 2022
Thank you so much for all Mr Jonathan.

10/10 Excellent

Jean

It’s nice to stay there
Stayed 2 nights in Jun 2022
Response from Michaella on Jun 27, 2022
Thank you so much Mr Jean, we are trying to give the best of us. At the same time learning with all our guests. And we hope to see you again.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mikayla the property manager is the absolute best. Area around has many great places to eat and the town is friendly.
Stayed 2 nights in Jun 2022
Response from Michaella on Jun 27, 2022
Hi Mr Greg, you are one of our favorite guest. We missed you so bad. God bless you.