The room that I had was very old and worn out, it looked like the pictures, however the pictures make the room look better than it actually is. I have Expedia Gold status and I was not given any privileges. I had to pay extra for early check in. The location of the property is great within a few steps from shops and restaurants and the busy street of Avenida Paulista. The pool and gym area is nice however there are not very many lounge chairs. The breakfast in the morning was great, however very busy at the time I was there, so arrive earlier.