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Reviews of Chalet Ivy Jozankei

3.5 out of 5
Chalet Ivy Jozankei
3-231 Jozankei Onsen Higashi, Mimamiku, Sapporo, Hokkaido

Reviews

9.8

Exceptional

Rating 10 - Excellent. 44 out of 48 reviews" "
Rating 8 - Good. 2 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 0 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

may

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

YEONHEE

Stayed 1 night in Jan 2024

10/10 Excellent

Keon Bok

Stayed 2 nights in Jan 2024

10/10 Excellent

gopi bhagu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views in winter. Imagine enjoying the river views from the in-room onsen. Food was farm to table and simply top notch. Staff was attentive and special call out to Yuki- he was the best.
Stayed 2 nights in Jan 2024

10/10 Excellent

hyosoo

Stayed 1 night in Dec 2023

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Mei Chi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Beatrice, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous!
Stayed 1 night in Oct 2023

10/10 Excellent

HEE YOUNG

Stayed 1 night in Sep 2023

10/10 Excellent

Xingrong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and food. The room and in-room Onsen are just superb! And most of staff speak great English and even Chinese.
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel seonwoong

Stayed 4 nights in Jul 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are polite and very friendly. The service is excellent. Staff can speak English, and we can communicate easily. Room is clean and comfortable, breakfast and dinner are very good. Definitely a luxury hotel for us to stay in and enjoy our trip.
Stayed 2 nights in Jun 2023

10/10 Excellent

SEEUN

Stayed 1 night in Jun 2023

10/10 Excellent

elyse

Stayed 2 nights in Feb 2023

10/10 Excellent

Miyoung

Stayed 2 nights in Feb 2023

10/10 Excellent

CHING TING

Stayed 1 night in Feb 2023

10/10 Excellent

Ricky

Stayed 2 nights in Feb 2023

10/10 Excellent

Victor

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best hotel
Stayed 2 nights in Feb 2023

10/10 Excellent

JUYOUNG

Stayed 1 night in Feb 2023

10/10 Excellent

Sook

Stayed 1 night in Feb 2023

10/10 Excellent

YEONCHAE

Stayed 1 night in Jan 2023

10/10 Excellent

Jiayi

Stayed 1 night in Jan 2023

10/10 Excellent

cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean !staff are all trained and speaks well English! What a good experience! Amenities are excellent and excellent hospitality

10/10 Excellent

SEUNG HWA

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. Highly attentive surface. Clean and modern gym. Only gripe is that they should connect guest to better options to get to airport vs. providing the local bus schedule. Proactively offer to connect to taxis and car service.
Stayed 1 night in Oct 2020
Response from Front Office Assistant Manager Aki on Dec 1, 2020
Thank you for coming from Tokyo and staying with us. Although you visited Jozankei at the best season of the year, the poor transportation system not only between hotel and city center also between hotel and the airport ruined your holiday. We wishing that airport bus service restart as soon as ending COIVD-19, and need to consider more seriously about a transportation service by the hotel. Thank you for your comment and care to have you again.

10/10 Excellent

Fam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高でした。
Stayed 2 nights in Mar 2024

10/10 Excellent

Wing tung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常滿意！酒店很多地方都是落地大玻璃，可以很清楚看到大自然的景色。酒店很舒服、很乾淨、也很美。服務人員很有禮貌、也很有善、英文也很好。
Stayed 2 nights in Jan 2024

8/10 Good

Minkoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

K W B

Stayed 1 night in Nov 2023

10/10 Excellent

tomohiro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
文句なし
温泉もマッサージも清潔さも食事も100点でした。お酒も美味しかった。
Stayed 1 night in Sep 2023

6/10 Okay

WON HEE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 프라이빗함과 아름다운뷰외에는 큰장점없어요.
몇년안된 새건물에 친절및 청결도는 최고였어요. 아쉬운부분은 1일2식 포함인데 분위기나 서비스는 훌륭했지만 음식의맛과 질이 떨어져요. 자동차없이는 근처 산책나가기도 어렵고 호텔내 대욕장도 규모가 작고 딱히 할게없는게 단점이에요. 스파 마사지사가 한명인데 가격은 괜찮지만 기술이평범해요. 객실이 26개라 프라이빗해서 온천하며 휴식을 취하기엔 좋은곳이지만 비싼가격대비 재방문은 안할듯합니다. 온천가려면 전통료칸을 더 추천합니다.
Stayed 1 night in Jul 2023

10/10 Excellent

hiroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

YOUNGJIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Eliza

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

NAOMI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

SEOK MOO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Tsun Pang Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Lok Chi

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Highly recommend to the family with kids. Walking distance to a post office, temple and soba restaurant. Absolutely will come back again!

10/10 Excellent

Jinyoung

10/10 Excellent

kazuhisa

Stayed 1 night in Jun 2022

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジが充実していてビックリしました。また利用したいと思います。
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すべてが非常に快適でした
Stayed 1 night in Mar 2021

8/10 Good

マッキー, 神戸

Traveled with family
Liked: Cleanliness, staff & service, amenities
すごく対応良かったです
Stayed 1 night in Sep 2020
Response from フロントアシスタントマネージャー on Sep 29, 2020
この度は、遠方よりお越しいただき、誠にありがとうございました。ｺﾛﾅ渦の為、飛行機等での際、これまでになく不便をお感じになったのではないのでしょうか。その疲れをシャレーアイビー定山渓に於いて、温泉と食事でリフレッシュいただけましたら誠に幸いでございます。 　これから定山渓はまもなく紅葉を迎えます。色づく木々が客室よりご堪能できますこの季節に是非またお越しくださいませ。心からお待ち申し上げております。