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Reviews of Hotel Mystays Sapporo Aspen

3.5 out of 5
Hotel Mystays Sapporo Aspen
5 Kita 8-jo Nishi 4-chome Kita-ku, Sapporo, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Fantastic location and service. The rooms are slightly outdated, however, other than that, the property and staff are fantastic. I would book here again if I came back to Sapporo!
Stayed 4 nights in May 2024

8/10 Good

Agnes, Singapore

Traveled with family
Liked: Cleanliness, staff & service
The property is old but still clean
Stayed 3 nights in May 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 13, 2024
Dear : Guests,Thank you so much for staying at HOTEL MYSTAYS Sapporo Aspen.We are very glad to hear that your good evaluation to our facility.Looking forward to see you againin the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near Sapporo train station
Stayed 1 night in May 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 4, 2024
Thank you for staying at HOTEL MYSTAYS Sapporo Aspen.We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests.HOTEL MYSTAYS Sapporo Aspen Front.

10/10 Excellent

Yoong

Traveled with family
The Hotel staff are very helpful and friendly ! I had lost my item in the room and the staff never give up and finally found it . Really appreciate the help! Will definitely come back to stay again ! Thank you !
Stayed 4 nights in Apr 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 2, 2024
Thank you for staying at HOTEL MYSTAYS Sapporo Aspen.I'm really happy that the item I left behind was delivered to the customer.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS Sapporo Aspen Front.

8/10 Good

Chiew Hoong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location convenient and decent hotel
Stayed 2 nights in Apr 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 2, 2024
Thank you for staying at HOTEL MYSTAYS Sapporo Aspen.We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests.HOTEL MYSTAYS Sapporo Aspen Front.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Biggest hotel room in Japan?! This was perfect for our Sapporo overnight stay. A moment’s walk from the station, convenient for a city stroll and food and shopping options, and it was the biggest hotel room we’ve ever stayed in, Japan or elsewhere- it was ridiculous! Booked the quadruple room for our family with 2 teenagers, it was so spacious, 48 sqm, four separate semi double beds, dining table and chairs and lots of space for luggage. The hotel itself is somewhat dated, but was immaculate so I’d really recommend it especially for space and location.
Stayed 1 night in Apr 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 2, 2024
Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. HOTEL MYSTAYS Sapporo Aspen Front.

10/10 Excellent

Angie

Stayed 6 nights in Mar 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 2, 2024
この度はホテルマイステイズ札幌アスペンをご利用いただき誠にありがとうございます。お客様のまたのご利用を、スタッフ一同心よりお待ち申し上げております。ホテルマイステイズ札幌アスペン フロント

8/10 Good

Rafik

Stayed 4 nights in Feb 2024
Response from HOTEL MYSTAYS SAPPORO ASPEN FRONT on Apr 10, 2024
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS SAPPORO ASPEN FRONT

8/10 Good

York Yu Janus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Mar 5, 2024
Thank you for staying at HOTEL MYSTAYS Sapporo Aspen. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel 3 minutes from main railway station in Sapporo. Will stay here on return trips.
Stayed 2 nights in Mar 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Mar 5, 2024
Thank you very much for choosing HOTEL MYSTAYS Sapporo Aspen. We appreciate you taking the time to write to us.We are happy that you can use our hotel on your way back. We look forward to seeing you again.

10/10 Excellent

Yoong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Feb 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Feb 24, 2024
Dear : Guests,Thank you so much for staying at Sapporo Aspen.Our location to and from JR Sapporo Station(North Exit) is few minutes away. Also, there are some dining shops, convenience stores around.Hoping to see you again in the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely older hotel. Comfy beds. Lovely rooms. Great staff and super close to station and main shopping area. Will stay here again.
Stayed 1 night in Feb 2024
Response from HOTEL MYSTAYS SAPPORO ASPEN on Apr 13, 2024
Thank you very much for choosing HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Our staff hopes that you choose to stay with us again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Sze Yin

Stayed 1 night in Jan 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Feb 24, 2024
Dear ; Guests,Thank you so much for staying at Sapporo Aspen.We are looking forward to see you againin the future.Best regards,HOTEL MYSTYAS Sapporo AspenFront desk

8/10 Good

Hyun Ji

Stayed 2 nights in Feb 2024
Response from HOTEL MYSTAYS SAPPORO ASPEN FRONT on Apr 10, 2024
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS SAPPORO ASPEN FRONT

4/10 Poor

Siddartha

Liked: Cleanliness
Disliked: Room comfort
Photos can be Deceptive
The room was much smaller than what appeared in the advertisement.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nicholas

Traveled with group
Liked: Staff & service, property conditions & facilities
Very good!
Stayed 1 night in Feb 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Feb 6, 2024
Dear ; Guests,Thank you so much for staying at Sapporo Aspen.We are looking forward to see you again in the future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

YiHsuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
房間乾淨舒適，地理位置很好，進出JR很方便
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay!
Super friendly staff and super helpful. We got the eco-friendly plan and had towels and toiletries delivered to our door without disturbance. We don’t stay at hotels long enough to ever need room cleaning so we were okay with not having that. Don’t get the plan we got if you want room cleaning. We are people of comfort and booked another night as we enjoyed our time there. It was snowing a lot and we always looked forward to returning back to our room. It was so close to Sapporo station, super easy to find food and shopping.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Hugh, Zion

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, great staff, convenient access to the train station.
Stayed 1 night in Jan 2024
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Jan 9, 2024
Dear : Guests,Thank you so much for chose our hotel.We appreciate some of your good evaluations about us.We are looking forward to see you againin the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
We stayed in the hotel from December 21-26, 2023 for Christmas vacation. We had an amazing stay at the hotel. The staff know English, they are courteous and accommodating to our requests. They have various food selection for breakfast. The room is nice and clean. The hotel is walking distance to Sapporo Station, Adori Park, shopping malls and convenience stores. Highly recommended for family!
Stayed 5 nights in Dec 2023

10/10 Excellent

Kit Min, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a short walk from Sapporo station via the North Exit and has lots of convenience stores nearby. It's easy to pop over to grab the subway/trains to the different areas and lots of food options are nearby too.
Stayed 2 nights in Dec 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Dec 27, 2023
Dear : Guests,Thank you so much for staying at Sapporo Aspen.Yes, our location is very good both JR Sapporo also Subway/Nanboku-line.You can enjoy dining, sightseeing, shopping with efficiently.We are looking forward to see you again in the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Foo yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laundry facility
We stayed at this hotel 3 years ago and we loved it that’s why we chose to stay again with them this trip. The only con about this hotel is there is only one laundry room and not enough to accomodate everyone.
Stayed 4 nights in Dec 2023

10/10 Excellent

Tang Mui Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Walking distance to Odori park and shopping malls. Will definitely stay again.
Stayed 4 nights in Dec 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Dec 22, 2023
Dear : Guests,Thank you for choosing Sapporo Aspen.Yes, our location is very close to & from JR Sapporo Station.(North Exit)Only few minutes away.We are very looking forward to your stay again in the very near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a one night stopover, close to the station and lots of dining options nearby.
Stayed 1 night in Dec 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Dec 20, 2023
Dear ; GuestsThank you very much for choosing our hotel.We are looking forward to your next visit to Sapporo also Sapporo Aspen hotel.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

8/10 Good

Grant

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. The staff are lovely, rooms and location is so convenient. Highly recommend corner rooms for additional space. Five stars!
Stayed 2 nights in Dec 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Dec 17, 2023
Dear : Guests,Thank you so much for staying at Sapporo Aspen.We deeply appreciate your good evaluations about all of us.We are looking forward to see you again in the near future with pleasure.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

8/10 Good

Chew Woon Chin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near JR station
Stayed 3 nights in Nov 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Dec 17, 2023
Dear : Guests,Thank you so much for staying at Sapporo Aspen.Our location to and from JR Sapporo Station(North Exit) is few minutes away.Please come to our hotel again if you had a chance.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

8/10 Good

Hugh, Zion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Nov 3, 2023
Dear : Guests,Thank you very much for staying at Sapporo Aspen.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Yanjun

Traveled with group
Liked: Staff & service, property conditions & facilities
The hotel is just a stone’s throw from JR Sapporo station, north exit. About 3-5min walk. The room is spacious and clean though it looks a little dated. Check in was smooth and the staff were polite.
Stayed 4 nights in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Nov 3, 2023
Dear : Guests,Thank you very much for staying Sapporo Aspen. We are very glad to hear some good comments. Hoping to see you again in the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Bryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on all respects.
Stayed 5 nights in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Oct 31, 2023
Thank you very much for choosing HOTEL MYSTAYS Sapporo Aspen. We sincerely appreciate your warm remarks and hope to see you at our hotel again in the future.HOTEL MYSTAYS Sapporo Aspen

8/10 Good

Chin Heng

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stone's throw away from Sapporo station with surrounding amenities like shopping and convenience stores! For a 3-star, it is a good option for an average traveller. I loved the hotel service as they are helpful, friendly and spoke great English. I recommend!
Stayed 4 nights in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Nov 3, 2023
Dear : Guests,Thank you so much for choosing Sapporo Aspen, also some good comments.We are very happy for making you feel comfortable while you were staying.Hoping to see you again in the near future.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so convenient to everywhere...... Shopping, food, transport, attractions. The room is clean and spacious.
Stayed 4 nights in Oct 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Oct 22, 2023
Thank you very much for choosing HOTEL MYSTAYS Sapporo Aspen. We are delighted to hear you had an enjoyable stay at our hotel. Your kind remarks are appreciated. Our staff hopes that you choose to stay with us again in the future.HOTEL MYSTAYS Sapporo Aspen

8/10 Good

MIN FERN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Near to Sapporo JR and shopping areas. Room is quite small for Standard 16sqm. Should choose Superior 25sqm.
Stayed 2 nights in Aug 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Aug 14, 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Our staff hopes that you choose to stay with us again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Caroline

Stayed 3 nights in Jul 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Aug 18, 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Our staff hopes that you choose to stay with us again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

8/10 Good

Yew Wah

Stayed 2 nights in Jul 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Aug 18, 2023
Thank you very much for choosing HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We sincerely hope to welcome you again at our hotel.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here.
Stayed 3 nights in Jul 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Jul 22, 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future.

8/10 Good

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice clean hotel. Nothing fancy but nice
Stayed 1 night in Jul 2023

8/10 Good

Yuetsim

Stayed 3 nights in Jul 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Jul 31, 2023
このたびは、ホテルマイステイズ札幌アスペンをご利用いただきまして、誠にありがとうございました。お客様のまたのご利用を、スタッフ一同心よりお待ち申し上げております。ホテルマイステイズ札幌アスペン フロント

6/10 Okay

Christina

Traveled with group
Liked: Cleanliness, property conditions & facilities
Location is convenient, within 5 mins walk to JR and shopping malls like Daimaru, APIA etc. 1 of the counter staff was not helpful when we requested to change our assigned corner room to non corner. Initially said fully booked but later we managed to get room changed at jpy 3700 for 2 nights of our stay after asking for his manager.
Stayed 2 nights in Jun 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Aug 4, 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Thank you so much for your feedback and it will be used to improve our hotel's operations.HOTEL MYSTAYS SAPPORO ASPEN FRONT

8/10 Good

Yuk Har

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Russell

Traveled with partner
Liked: Property conditions & facilities
I booked an Eco plan room through Expedia expecting no change of sheets or making of bed. We did get change of towels. What I was not aware of when booking the Eco plan was thst we would be given hardly any toilet paper, two teabags for three night stay and no emptying of trash or anywhere in the hotel to deposit the trash. The front desk staff member was some what abrupt when I raised these issues. Two tiny pillows were in adequate to sleep on confortably. Overall not a bad hotel but I think the Eco plan should explained a little better.
Stayed 3 nights in Jun 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Aug 3, 2023
Dear ; GuestsThank you for staying Aspen Hotel.About the ECO plan, all concerning staff will learn again for good customer service.Best regards,HOTEL MYSTAYS Sapporo AspenFront desk

10/10 Excellent

Kok Leong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel that is near shopping and train station
Stayed 4 nights in Jun 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on Jul 22, 2023
Thank you very much for choosing HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.Our staff hopes that you choose to stay with us again in the future.

10/10 Excellent

MANLI

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had excellent breakfast choices and plentiful refilling. Close to the train station and bus links. Quiter location but easy walking to all the sights and shopping. Highly recommend this hotel.
Stayed 5 nights in May 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 18, 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests.We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

Ng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a 3-bed room at top floor this time. The room is super specious with an individual dining area. Highly recommended for family of 3. The room is clean and has everything needed. Staff are friendly and willing to help. Breakfast buffet has great options. The location is convenient, just 5 mins walk from sapporo station.
Stayed 2 nights in May 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 18, 2023
Thank you for staying at HOTEL MYSTAYS SAPPORO ASPEN. We appreciate you taking the time to write to us.We are thankful for your generous feedback. Our hotel staff will continue to strive to provide the best services for our guests.We are delighted to hear you had an enjoyable stay at our hotel. Furthermore, we hope to serve you again in the future.HOTEL MYSTAYS SAPPORO ASPEN FRONT

10/10 Excellent

KAREN

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great Stay!
We loved the location, accessibility to the Sapporo station & malls. Being on the North end of the station, it was less congested with less traffic. The rooms were larger than most hotels in Japan. Breakfast buffet had good mixture of Hokkaido seafood and other local produce, and good mix of various cusine - Italian, Japanese, & American. At ￥2090, price is very reasonable, too. I would definitely stay here when in Sapporo again, and will recommend to anyone planning to visit Sapporo.
Stayed 4 nights in Apr 2023

10/10 Excellent

RENAUDJOEL

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 27, 2023
この度はホテルマイステイズ札幌アスペンにご宿泊頂き誠にありがとうございました。またのご利用をお待ちしております。ホテルマイステイズ札幌アスペン フロント

10/10 Excellent

wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very near to Sapporo train station easy assessible
Stayed 2 nights in Apr 2023
Response from ホテルマイステイズ札幌アスペン くちこみ担当 on May 8, 2023
Dear Guest,Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, HOTEL MYSTAYS SAPPORO ASPEN FRONT