Front of property

Reviews of Hotel Relief Sapporo Susukino

3 out of 5
Hotel Relief Sapporo Susukino
3-1-4 Nishi, Minami 8jo, Chuo-ku, Sapporo, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 370 out of 882 reviews" "
Rating 8 - Good. 390 out of 882 reviews" "
Rating 6 - Okay. 88 out of 882 reviews" "
Rating 4 - Poor. 22 out of 882 reviews" "
Rating 2 - Terrible. 12 out of 882 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reccomend this hotel. Great customer service and amenities, including the hot spring onsen and the enriched and yummy breakfast. You can get freely a cozy pijamas and personal items (toothbrushes, shower caps, etc.) It is very convenient and I felt more than welcomed there. I will book again this hotel if I will visit again Sapporo. Arigato gozaimasu!
Stayed 5 nights in Jul 2023
Response from N.TANABE on Sep 8, 2023
Thank you for staying with us.We are honored to receive the highest rating.All of our staff members look forward to your next visit.FrontDesk TANABE

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short trip! Clean, great amenities, convenient location - enjoyed my stay!
Stayed 1 night in Mar 2023
Response from Pandey Front Desk on Apr 10, 2023
Dear Guest, Thank you for your wonderful comments regarding our location and overall services. We appreciate you taking the time to share your experience during your recent stay at Hotel Relief Sapporo Susukino. We are always pleased to praise and acknowledgment of such a positive and kind words. It is truly rewarding when a guest recognizes our team's effort and takes their precious time to write about it. I sincerely hope that you will visit us again to us in the near future.Also, thank you so much for your valuable time to share your experience with us. Best Regards,

10/10 Excellent

Nilar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about Susukino Relief, room, staff, breakfast and onsen!!!!
Stayed 1 night in Jan 2022
Response from pandey on Jan 18, 2022
Dear Guest, Thank you for your stay with us and for sharing your experience with other travelers. We are pleased to read you liked hotel room, breakfast,onsen, staff and overall services. We are sincerely thank you for your kind words of praise for our hotel and services. This compliment will certainly act as a source to motivation for us to strive to achieve even higher standards. We thank you once again and we await with pleasure for an opportunity to welcome you back at our hotel for another wonderful experience. sincerely, pandey Front Desk Office

10/10 Excellent

Greta, Brisbane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely room. Lots of amenities provided. Staff were friendly.
Stayed 1 night in Feb 2020
Response from Pandey on Feb 19, 2020
Dear Guest, Warm Greetings from Hotel Relief Sapporo Susukino! We greatly appreciate you taking the time out of your schedule to share your experience with regards to your recent stay with us. We are pleased to know that you loved our overall services and our accommodation. It is always great to hear that you found our accommodation lovely and comfortable. Your kind words regarding on our associates is big compliment for us and it is well noted. This compliment will certainly act as a great source of motivation for us to strive to achieve even higher standards. It was a great pleasure to get you as our guest and we hope certainly you will give us another opportunity for serve and we will get big compliment in your next stay with us. We thank you for your support and hope that Hotel Relief Sapporo Susukino, remains your preferred hotel on your future visit. Best Regards,

8/10 Good

Amelia

Traveled with group
Liked: Staff & service
Room is not clean, we stayed 4 nights.
Stayed 1 night in Jan 2020
Response from Pandey on Feb 9, 2020
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! Thank you for choosing Hotel Relief Sapporo Susukino for your recent visit of Sapporo Japan. I am appreciating to your time to sharing your experience on your recent stay with us. We are deeply disappointed to know we fell short in regards to our room service during your stay. This is by no means indicative of the level of service that we strive for to our discerning guests. Our main priority is for all our guests to experience an exceptional level of service and I can assure you that we have personally spoken within our team regarding your comments and we will definitely take them into consideration. Please accept our sincere apology for not being able to exceed your expectations on this occasion and your experience was, unfortunately, not reflective of our own standards. We look forward to see you again in near future. Best Regards,

6/10 Okay

Amelia

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from ホテルリリーフ札幌すすきの フロント 中川 on Feb 11, 2020
この度はホテルリリーフ札幌すすきのにご宿泊頂き誠にありがとうございます。 今後も快適なご滞在をサポートできるよう日々精進してまいります。 ご評価いただきありがとうございました。 またのお越しをお待ちしております。

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
The hotel was very conveniently located, a short walk from Nakajima Kouen subway station, and although the room was small it was perfectly acceptable for our trip. The in-hotel hot spa was a great way to relax in the evenings after wandering around in -6°C (21°F) snowy weather outside. There's only one hot spa, however, so they alternate between men and women's use so, as a man, I typically had to go at midnight. The main issue for us was that the bed was extremely hard, as were the pillows. While this wasn't an issue for me, by the end of our stay my wife had developed a bad back from sleeping on it.
Stayed 5 nights in Dec 2019
Response from Pandey on Jan 10, 2020
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! Thank you for your precious time to share experience on your recent stay with us. We are thrilled to hear that you loved our almost all services and accommodation. It is always great to hear we are meeting the expectation of our guests have to come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience. Thank you so much for highlighting our location and our hot spa services we are so much happy to get your kind comments for all aspect. Your appreciation about the hotel and services that we offer is well noted and will be very encouraging and motivating for us. Thank you so much for your additional comments and accept our sincere apologies for your inconvenience caused by our bed and mattress. I noted your additional comments related with bed sets and it will be discuss on it at our monthly meeting with our management and look the best way for make better our accommodation. It was pleasure to get you as our valued guest and again thank you so much for your compliments. We hope to welcome you back again and give us the opportunity to serve you better next time and we will get the big compliment on your next visit. Best Regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Sapporo
Western breakfast was delicious. Parking is 1000 yen and 3 blocks away.
Stayed 1 night in Dec 2019
Response from Pandey on Jan 3, 2020
Dear Guest, Greetings from Hotel Relief Sapporo Susukino ! Thank you so much for your time to share your experience on your recent visit to us. I am glad that we are able accommodate a room move for you and overall our services. Especially thank you for the kind words regarding the breakfast. It is really great to hear that you loved our offer for breakfast. We are proud of this almost our entire valued guest loving our pancake restaurant for breakfast as well as lunch. We are offering pancake at lunch time also to our entire guest by allowing the 200 YEN off coupon. We have hoped we are meeting the expectation of our entire valued guest on our breakfast as well as lunch and hope our valued guest deserving our offers. We are continually trying to improve the verity and quality of food items that we offer. Thank you so much for your comments related with our parking. However we know our valued guest felt reasonable price for parking, we recommending three coins paring for our entire valued guests because of we don’t have available enough space on our own paring. Your comments are a great source of motivation for us as we strive to achieve even higher standards of service. We are look forward to the pleasure of welcoming you back to Relief Sapporo Susukino. Best regards,

8/10 Good

Ejean Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
7 days stay for leisure tourism and relaxation
It's annoying that have this rule that you have to put the don't disturb sign so they don't open your door at 10:30am, if you miss it they will open your room and wait for you to confirm if you want it cleaned, and if you do, you need to be out of the room by 12pm or they dont clean it. Room was too small, but plus side is there is a public bath in the hotel which is a unique feature, you just seem to smell like chlorine after you get out though even if you wash again. Hotel also had bike rentals probably the best thing about them, since you could bike around Sapporo.
Stayed 7 nights in Oct 2019
Response from pandey on Oct 30, 2019
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! Thank you for choosing Hotel relief Sapporo Susukino. We are appreciated you are taking the time to share this beautiful reviews. We are delighted to read that you enjoyed almost all aspects of your stay with us especially our hot spa service. We are pleased to read that you highlighted our rental bicycle services. We have hope our entire valued guest taking the advantages of this services it is available in affordable price. Thank you very much for sharing in detail of our room cleaning time and system. We hope it will be informative to our valued guest who visits booking site for room booking. We are very happy to get feedback in detail about our services. These kinds word is great source of motivation for us and it will be shared with our entire team. We are regretting in case of room size in which your expectation didn’t meet. We hope our valued guest book different type room in next visit which room also available in reasonable price and we get more compliment. Thank you again for these kinds comments that you have given us and we look forward to the privilege of welcoming you and your family again in near future. Sincerely,

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 2 nights in Oct 2019
Response from ホテルリリーフ札幌すすきの フロント 横田 on Oct 24, 2019
この度はホテルリリーフ札幌すすきのにご宿泊頂き誠にありがとうございます。 今後も快適なご滞在をサポートできるよう日々精進してまいります。 ご評価いただきありがとうございました。 またのお越しをお待ちしております。

8/10 Good

Charlotte

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from ホテルリリーフ札幌すすきの フロント 横田 on Oct 6, 2019
この度はホテルリリーフ札幌すすきのにご宿泊頂き誠にありがとうございます。 今後も快適なご滞在をサポートできるよう日々精進してまいります。 ご評価いただきありがとうございました。 またのお越しをお待ちしております。

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from ホテルリリーフ札幌すすきの フロント 横田 on Oct 3, 2019
この度はホテルリリーフ札幌すすきのにご宿泊頂き誠にありがとうございます。 今後も快適なご滞在をサポートできるよう日々精進してまいります。 ご評価いただきありがとうございました。 またのお越しをお待ちしております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectation
Convenient location, Close to everything needed for a trip looking for fun and good food, Bath room on 1st floor very clean, Nice staff, helpful all the time Close to coach service to Chitose airport
Stayed 4 nights in Sep 2019
Response from Pandey on Sep 28, 2019
Dear Guest, Greetings from hotel Relief Sapporo Susukino! We would like to thank you for choosing Hotel Relief Sapporo Susukino for your recent visit to Sapporo Japan. We are truly honoured to be a part of your heartwarming experience travelling to Sapporo Japan. It is such a pleasure for us to learn that you had enjoyed several aspects of our offers and that the team has made an impression on your stay. Your lovely comments will be shared amongst the management and our associates and it is very encouraging and motivating to them. We are very happy to know you enjoyed your stay well enough that you would stay again. That by far is truly the biggest compliment we can receive. We look forward to your return visit. Best Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room and excellent staff who were multilingual, friendly and very efficient. The room was clean and well equipped with a comfy bed and deep soak bath / shower. Uniquely (in my experience) it also had a complimentary room mobile phone which you could take out with you and use to access the internet and also phonecalls, totally free. A brilliant touch which we used gratefully. The hotel also had a bath / spa room on the first floor, which while I never used it, looked excellent. Males and females use this at different times, thereby making it less embarrassing for those of a shy disposition. Due to Typhoon Tapah, we missed our original booking by 2 days and only managed to advise them of our delay on check-in day itself. The hotel moved our booking without any fuss and without any extra charge, which I thought was a very classy touch. The location is good, close to numerous restaurants and shops and it is also close to railway and underground stations too. The beautiful Nakajima-Koen park is a short walk away as well, which is a beautiful place for relaxing and a picnic. Overall I was thoroughly impressed with this hotel. Excellent hotel and excellent value for money. Highly recommended!
Stayed 2 nights in Sep 2019
Response from Pandey on Sep 27, 2019
Dear Guest, Greetings From Hotel Relief Sapporo Susukino ! Firstly allow me to thank you for taking time to share your comments about your stay with us. Your views are very important to us and we are thrilled to know you found our hotel beautiful and we are pleased to read your kind comments about various aspect of your stay in detail. Your appreciation about the hotel and our friendly associates is very encouraging and motivating and I shall share with my associates. We are very happy that overall you were satisfied with your experience at our hotel and thank you for recommending it to fellow agoda guests. Again, thank you so much for your kind words and we look forward to welcoming you again to Hotel Relief Sapporo Susukino in near future. Best Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, easy to find, in a quite area
Stayed 4 nights in Sep 2019
Response from Pandey on Sep 27, 2019
Dear Guest, Greetings From Hotel Relief Sapporo Susukino ! Firstly allow me to thank you for taking time to share your comments about your stay with us. It was pleasure to have you as our guest and your comments will be shared with our entire team which will encourage them to further strive towards achieving excellence. We are glad to read that you highlighted our location on your review. With our location being within walking distance to bus stop, subway station and supermarkets which helps our entire guest to easily accessible in most of the tourist destination of Sapporo Japan. We look forward to welcoming you again to Hotel Relief Sapporo Susukino in near future. Best Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Everything was ok, just the reception attitude. I checked in at 1.30pm but the official check in time is 3pm. The reception made no effort to check if any room was available. They offered to keep my luggage and asked that I return after 3pm. It was fine with me since I was on my way to return the rental car, but a couple beside me waited at the lounge for 3pm check in. I know as a frequent traveller that it is really difficult to time your arrival and it would be great if the hotel can allow early check in if they have cleaned rooms.
Stayed 1 night in Sep 2019
Response from Pandey on Sep 17, 2019
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! We are truly honoured to be a part of your heartwarming experience travelling to Sapporo Japan. It is such a pleasure for us to learn that you had enjoyed our services. We are glad to hear that you loved our earlier check in service and thank you very much for understand us. We always try to meet our guest expectations and do everything what is possible. Our regular check in time is 15:00 o’clock but if room is early ready than regular check in time we check in to our valued guest. We want to start check in early than this time but almost room to be ready around 15:00 o’clock and we unable in some case. Please accept our kind information if our valued guest reach early than check in time we are keeping luggage and valued guest be free to be outside somewhere or can wait by lobby who are tired by travel. Thank you again for kind comments that you written us and we look forward to the privilege of welcoming you and your family again in near future. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The environment is good.
Stayed 1 night in Jun 2019
Response from Best regards; Pandey on Jun 19, 2019
8Dear Guest, Greetings from Hotel Relief Sapporo Susukino! Thank you for staying at The Hotel Relief Sapporo Susukino and we appreciate your time to share feedback of your experience on your recent stay with us. We are delighted to read that you have rated good hotel to our hotel and you satisfied with our overall services and accommodation. It is very great to hear that you loved our environment where we located. Thank you so much for this genuine comment. Our valued guest can enjoy with our hotel atmosphere, beside of hotel our valued guest can found Clan River with both side greenery. Also we are in quite place no any sound disturbance like vehicle or train. We have hope all our valued guest getting enjoyed with our hotel environment. We hope to welcome you back again and give us the opportunity to serve you better next time you return to Sapporo Japan.

10/10 Excellent

Yee Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from YUKO on May 3, 2019
I am very happy to receive the highest rating. I will do my best to be happy again

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel, lovely staff, lovely location, can’t fault it
Stayed 3 nights in Apr 2019
Response from Front Desk, Pandey on May 5, 2019
Dear guest, Greetings From Hotel Relief Sapporo Susukino ! Thank you for choosing to stay at Hotel Relief Sapporo Susukino during your recent visit to Sapporo. It was pleasure to have you as guest and your comments will be shared with our entire team which will encourage them to further strive towards achieving excellence. we are glad to hear this you loved our hotel and overall services. Again thank you very much for your kinds words. we hope to welcome you back again and give us the opportunity to serve you better next time you return to sapporo, japan. Best Regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Excellent location for eating, transport and sightseeing. Breakfast excellent. Staff very good. Rooms small, but this is the norm in Japan
Stayed 2 nights in Apr 2019
Response from Best Regards, Front Desk, Pandey on Apr 21, 2019
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! Thank you for taking the time to share your experience about your recent stay at our hotel. We are glad to hear that you found the location is center near of market area as well you found transportation facility to get easily. Really we feel that our all valued guests are feels same in case of transportation we are in 5 minutes by walk from sub way station and as same bus stop also. You loved our breakfast and found our associates are good. Your appreciation about the hotel, cafe and the good associates is very encouraging and motivating and I shall share this with the team. We are very happy to know you enjoyed your stay well enough that you would stay again. That by far is truly the biggest compliment we can receive. We look forward to your return visit.

10/10 Excellent

GinaLoh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are patient and helpful. Room refrigerator not cold enough to freeze ice-cream and hopefully the welcome drinks can be on 24 hrs service
Stayed 7 nights in Mar 2019
Response from Front Desk, Pandey on Apr 4, 2019
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! We are delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Your words of appreciation shall go long way to motive our team to continue to deliver a high level of service to our valued guests. in case of room refrigerator, there no space to put like ice cream but if we get request from our valued guest we help to put in different refrigerator , we have refrigerator which keep cold like ice cream in our cafe our valued customer can put there by help of us. We want to request our valued guest that, if you feel any comfortable please let us know we will do our best however we can. Again thank you for you stay with us and also for comments. We look forward to see you in recent future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Free Onsen, Free Coupons for at Very Fancy Cafe. Loved the Lounge Interior Design .Loved the check out system. Location was good. Loved the river filled with Kois outside.
Stayed 2 nights in Mar 2019
Response from Front Desk, Pandey on Mar 17, 2019
Thank you for your stay in our hotel (Hotel Relief Sapporo Susukino).Also thank you very much for your time, to wonderful review on your resent stay with us. We are thrilled that you loved your experience. Again thank you for your kind words. We put customer experience and satisfaction as our priority and your reviews reaffirms the hard work we put in every day. We believe by that wonderful reviews you will chose us in your next visit also and you will recommend us to your friends and relatives. Thank you!

10/10 Excellent

StevenChin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and Value for Money
Stayed 4 nights in Jan 2019
Response from Front Desk, Pandey on Feb 16, 2019
Thank you very much for your stay in our hotel (Hotel Relief Sapporo Susukino). Thank you for your good comment for our services,we are appreciated by your feedback it gives us more motivation to do best in upcoming days. we keep it up and will try to do best in upcoming days. Hope that you will give us chance again to serve. see you again !Thank you !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from ホテルリリーフ札幌すすきの フロント 横田 on Jan 15, 2019
この度はホテルリリーフ札幌すすきのをご利用頂き誠にありがとうございます。最高評価を頂戴しまして重ねてお礼申し上げます。今後も皆様に満足していただけるよう、スタッフ一同精進して参ります。最後になりますが、お忙しい中ご評価頂きありがとうございました。またのご来館を心よりお待ちしております。

8/10 Good

Ben

Liked: Cleanliness, staff & service, room comfort
Near to Nakajimakoen station (2 Mins Walk, 2 Junctions) Accessible by walking to Susukino and Odori Area. Bed as advertised. Onsen not as clean as the one the picture revealed.
Stayed 1 night in Jan 2019
Response from Hotel Relief Sapporo Susukino Front desk Uchiike on Jan 9, 2019
Thank you for your kind review. We would like to thank you for pointing out the convenience of our hotel's location in the Sapporo area. However, we were sorry that I did not meet your expectations regarding the bath. We will reaffirm what you pointed out and we will strive for improvement. We aree look forward to possibly having you back in the future.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location in susukino
Stayed 2 nights in Dec 2018
Response from Hotel Relief Sapporo Susukino Front desk - Chiune on Jan 4, 2019
Thank you very much for taking the time to write nice review. You can walk about 10 minutes to Susukino staion. We are pleased that you like our htoel location. We are looking forward to seeing again soon. Best regards, Front desk - Chiune Yokota

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very comfort to stay and have onzen at hotel.
Stayed 3 nights in Nov 2018
Response from Hotel Relief Sapporo Susukino Front desk Uchiike on Nov 29, 2018
Thank you for choosing our hotel for your stay in Sapporo.We are pleased that enjoyed your stay in our hotel. Also the next Sapporo trip, we would be pleased that you stay in our hotel again. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was right in the center of Sapporo which is very convenience, about 10 ~ 30 min walk you can reach many tourist attraction, famous restaurants, ... .
Stayed 2 nights in Oct 2018
Response from Hotel Relief Sapporo Susukino Front desk - Uchiike on Oct 15, 2018
Thank you for wonderful review. We are pleased that your stay was a satisfying stay. Also, We are glad that you were recommend us to another.Thank you again,we are happy if we can see you when you visit in Sapporo.

8/10 Good

Teh, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful whenever need their assistance
Stayed 1 night in Sep 2018
Response from Front desk - Uchiike Motomi on Sep 20, 2018
Thank you for your kind reviw. We are pleased to compliment the staff's response. Thank you for your kind. We will continue to grow as a hotel that satisfies the motto of the ”Customer first”.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice staff, onsen available
Staffs is service mind. Location 5mins away from nakajima stationp
Stayed 2 nights in Jul 2018
Response from Hotel Relief Sapporo Susukino Front desk on Aug 16, 2018
Thank you very much for your very kind review. We are happy to hear that you managed to enjoy your time with us in Sapporo. First and foremost, we would like to thank you for pointing out the convenience of our hotel's location in the Sapporo area. We hope that you made the most out of the surrounding restaurants and nightlife while you were in Sapporo! Once again, we would like to offer our thanks for your lovely comments and we hope you come back to Sapporo soon.

8/10 Good

Ilyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Guest
We are happy with decision to stay for 2 nights in this hotel.
Stayed 2 nights in Aug 2018
Response from Hotel Relief Sapporo Susukino Front desk on Aug 16, 2018
Thank you for your favorable feedback. We are very happy to hear that we were able to meet your standards and provide a comfortable and helpful experience during your stay. We sincerely hope that you will come back to Sapporo to stay with us again in the near future. Thank you,

10/10 Excellent

Teh, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good location and near to the subway.. Plenty of food outlets near the surrounding.
Stayed 4 nights in Feb 2018
Response from Front Desk - Richard on Mar 17, 2018
Thank you very much for taking the time to review our hotel. We are happy to hear that you were able to enjoy the surrounding Susukino area as well as the local food-scene. We are sorry to hear that the double bed was too small for you. If you would like, we highly encourage you to try our deluxe double rooms as well, which feature king size beds for guests. Thank you once again for your stay and we hope to see you again in Sapporo in the near future.

6/10 Okay

Sri

Liked: Staff & service
Okay for one night
The room was a bit too dark and the bed was not the most comfortable, but it was okay overall. The public bath was also small.
Stayed 2 nights in Feb 2018
Response from Front Desk - Richard on Aug 9, 2018
Thank you for reviewing our hotel. We are thankful for your opinions and we hope to use them to create a better experience for our guests. We will work on creating more comfortable rooms for all our guests. We will continue to strive to search for more comfortable bed configurations and room lighting. Thank you once again for your review, and we sincerely hope to see you in Sapporo again.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walking distance to most of the sights.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Breakfast was nice, room a bit small, however it's clean. Near to subway, walking distance to shopping areas, many good restaurants nearby the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

cy

Liked: Staff & service, property conditions & facilities
Location and Front Desk very nice and helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

8/10 Good

Sabah Peh , p

Liked: Cleanliness, staff & service, property conditions & facilities
Small but just enough
friendly staffs, near the subway station and LAWSON, so that we can buy some necessities if needed.

8/10 Good

Kee Duen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean Hotel
Although the Hotel is a compact one, it has all essential facilities of what a hotel should possess. In additional, its location is situated in a fairly convenient place where it is within easy reach of the underground.

10/10 Excellent

Winnie Tinghsuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨 便宜
坐機場巴士到中島公園站下車, 走路4分鐘就到了。房間簡單乾淨。早餐不錯。走路到狸小路只有十幾分鐘購物還算是方便。下次還會想再住!

6/10 Okay

Wong, Singapore

Liked: Cleanliness, staff & service
Disliked: Room comfort
Reasonable standard for the rate
The most pleasant is the receptionist who dealt with our check-in : he initiated giving us a bigger room when he saw the many pieces of luggage we carried. Because of his helpfulness, we get to be comfortable in a relatively spacious room.

10/10 Excellent

Cutty, TW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
a little bit small, but good location, good staff, clean, i am very satisfied.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good in Location But The Bed Is Not Comfortable
Good in location particularly nearby to the train station, dining and shopping areas within walkable distance. However, the mattress and pillows were hard and you will probably not like it. We do not get a good sleep during our stay. We suffered with body aches. It is not recommended to those who are looking for comfortable stay.

10/10 Excellent

HIROKAZU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, good priced, warm-hearted, nice hotel
This hotel is located at the south-end of the Susukino pleasure downtown, only 2 minutes from a nearby subway station and a five minute walk to the center of the downtown. We, a family of tree, including a 15-years-old used a 3-bed room for our first sightseeing visit to Sapporo. Of course, the room was not very spacious; it's a modestly price city hotel and one of the beds was an upper bunk (and my daughter enjoyed it). The hotel front personnel was very kind taking care of our needs such as providing packing materials. I relaxed very much when I reached, after 200-mile driving, the very comfortable entrance lobby with gorgeous couches and free cold drinks.

8/10 Good

John

Liked: Property conditions & facilities
Convenient location.
I reserved a room when the price was high but I needed a room so I am satisfied with it. But for the price that I paid for one night stay, it would of have been nice if breakfast was included. The hotel was located near the train station.

6/10 Okay

PONRATN, BKK

Liked: Cleanliness
Decent stay
Reasonable Price, Good Location.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
small room for 1 nite stay
not a bad choice but the other hotel that we chose at the same price range is better