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Reviews of Mitsui Garden Hotel Sapporo West

4 out of 5
Mitsui Garden Hotel Sapporo West
6-2-4 Kita Gojo Nishi, Chuo, Sapporo, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 254 out of 395 reviews" "
Rating 8 - Good. 106 out of 395 reviews" "
Rating 6 - Okay. 21 out of 395 reviews" "
Rating 4 - Poor. 7 out of 395 reviews" "
Rating 2 - Terrible. 7 out of 395 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Justina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, but not linked to underground street
Stayed 3 nights in Mar 2024
Response from 三井ガーデンホテル札幌ウエスト宿泊支配人 on May 2, 2024
Thank you very much for your recent visit to Mitsui Garden Hotel Sapporo West.Thank you again for your feedback on your stay.Although the hotel is not connected to the subway, it is located about a 4-minute walk from the nearest Sapporo Station.We look forward to your next visit.Mitsui Garden Hotel Sapporo WestAccommodation Manager

10/10 Excellent

Apisit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4star-hotel near sapporo JR station ,quite large ,mildful staff and bathroom
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 30, 2024
Thank you for staying at Mitsui Garden Hotel Sapporo.Thank you for your compliments on our hospitality, location and rooms.We are glad you enjoyed your stay in Sapporo.Our hotel is only a 4-minute walk from Sapporo Station, so you will not have to worry even if it snows.We hope you will visit us again when you come to Hokkaido. All of our staff look forward to serving you again.Mitsui Garden Hotel Sapporo West

10/10 Excellent

Dakota, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and trendy room and common areas. The breakfast was delicious. Walkable to Sapporo Station and many taxis passing by for transportation.
Stayed 2 nights in Apr 2024
Response from Front Office Manage on Apr 10, 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.With a very convenient location just a 5-minute walk from JR Sapporo Station, you have more options to go to other cities near Sapporo. In addition, there are many shopping malls around the area.We are glad to hear that you were satisfied with our service. We look forward to welcoming you back again in near future.

10/10 Excellent

Roy

Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 27, 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again.

10/10 Excellent

Sharifah Alawiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced. The room is fairly spacious by Japanese standards. Hotel is conveniently located near JR Sapporo Station and not too far from the bus stop to Jozankei Onsen. Lots of shops nearby, there is a mall at the JR station, and thus lots of food options too. Will choose to stay here again if I return to Sapporo.
Stayed 5 nights in Nov 2023
Response from Front ofiice manager on Mar 24, 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West. We appreciate your precious comment. We hope you had enjoyed a trip in Japan.With a very convenient location just a 5-minute walk from JR Sapporo Station, you have more options to go to other cities near Sapporo. In addition, there are many shopping malls around the area.Based on the opinions of our customers, we will strive to be a hotel that can be used repeatedly with the aim of providing satisfactory services.Also, if you have the opportunity to come to Sapporo, please definitely use Mitsui Garden Hotel Sapporo West. We look forward from the bottom of my heart. -

10/10 Excellent

Jude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Sapporo Station. A short walk to Odori Park, great for the Snow Festival. Multiple convenience stores nearby and a good buffet-style breakfast, would stay here again.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 10, 2024
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.

6/10 Okay

Wen Hsin

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The public bath is the issue
Everything was ok, except the bath. It was the most dirty pool of water I have experienced in Japan so far. Oil are floating on the surface, with easily visible hairs…. I saw exactly same condition on the second night, made me wonder if the hotel even clean it daily.
Stayed 2 nights in Jan 2024
Response from 三井ガーデンホテル札幌ウエスト 宿泊支配人 on Jan 21, 2024
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would like to thank you again for taking the time to provide us with feedback on your stay.However, we deeply apologize for the stains in the public baths, which caused you some discomfort. We strive to ensure that our guests can use the baths with peace of mind through daily chlorine level measurements, water quality testing, and periodic special cleaning, but we apologize again for any inadequacies. We will share this information with the person in charge of cleaning and provide guidance for improvement so that all our guests can use our facilities with peace of mind in the future.Thank you very much for your kind cooperation. Mitsui Garden Hotel Sapporo West  Front Office Manager

10/10 Excellent

Sing Ping

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good - Near to JR Sapporo station. Many food options nearby. Hotel is quiet and housekeeping service is good
Stayed 3 nights in Jan 2024
Response from MitsuiGardenHotelSapporoWest FrontOfficeManager on Jan 20, 2024
Thank you very much for using Mitsui Garden Hotel Sapporo West. Thank you very much for taking the time to share your impressions of your stay with us.Although there were many things that we lacked, we are really happy to receive your compliments regarding the location and cleanliness. Words of praise from our customers are our greatest encouragement.We will continue to make every effort to provide a comfortable stay for all of our guests, so we hope that you will stay at our hotel the next time you come to Sapporo and let us know what you think. Thank you for posting this time. All of our staff members look forward to your next visit.

2/10 Terrible

Tan, Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Mitsui Garden Hotel Sapporo West on Jan 6, 2024
Thank you very much for staying at Mitsui Garden Hotel Sapporo West, and taking the time to provide us with your feedback regarding your stay.We apologize for not meeting your expectations regarding your stay.I would like to share your feedback with my team, and we will do our best to make your stay as comfortable as possible for your next stay with us.Thank you very much for your valuable feedback.Mitsui Garden Hotel Sapporo WestFront Office Manager

10/10 Excellent

Dah Khang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Mitsui Garden Hotel Sapporo West on Jan 1, 2024
Thank you for staying and taking the time to review about your current stay at Mitsui Garden Hotel Sapporo West. It seems you are satisfied with your stay, and I am happy to read it. We would like to share this overall with our frontclerk to improve our hospitality.Again, thank you for your stay with us. We look forward to meeting you again. Mitsui Garden Hotel Sapporo West Front Office Manager

10/10 Excellent

CHI KIT

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 27, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again.

10/10 Excellent

hoi ying

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is stylish and the staff are helpful and nice. The location of the hotel is nice too. The on-site parking is not available during our stay but the staff introduced us another parking spot just opposite to the hotel. The room is clean as well! The lighting is good for resting but maybe a bit dark for those who need to work.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 21, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your comment.We would like to thank you again for your feedback on your stay as soon as possible.We are glad to hear that creative room and customer services would be great.As the aspect of parking lot, we have two types of car spaces which are for the high higher and low higher.Furthermore, we will be started from 15:00 and the rule could be firstcome first-served basis.If we don't have any spaces, we can suggest you the other parking spaces.We will continue to make every effort to make feel comfortable for everyone. We would appreciate it if you could use our hotel next time you come to Sapporo and let us know what you think. Front Office Manager.

2/10 Terrible

Wai Kuen, Punggol Central

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid S$1800 for 2 superior room for 2 nights and expect a much better service and room for the premium I paid for. Ended the room was small and the services of the hotel is worst then 3stars hotel. With this price, I could hv gotten a much better service.
Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Sapporo West Manager on Oct 10, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West.We thank you again for taking the time out of your busy schedule to provide us with your feedback.We sincerely apologize for not meeting your expectations despite the fact that you chose us from among many hotels.We are also very sorry that our hotel services did not meet your expectations.We will share your feedback with all of our staff and work to improve our services to ensure your satisfaction with our hotel. We hope to have the opportunity to welcome you again.Mitsui Garden Hotel Sapporo WestFront desk Manager

2/10 Terrible

Wai Kuen, Punggol Central

Stayed 2 nights in Oct 2023
Response from Mitsui Garden Hotel Sapporo West Manager on Oct 30, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are sorry that your stay with us did not meet your expectations.We will continue to strive to provide you with services that will satisfy you and make you return to our hotel again and again. We hope you will visit us again when you come to Sapporo and stay at Mitsui Garden Hotel Sapporo West.We look forward to serving you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Front Office Manager on Oct 2, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.We are very glad to hear that you have enjoyed our hotel hospitality.Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better every day. As we sincerely hope that you will continue to stay with us in the future. -Front Office Manager

10/10 Excellent

Tan Kok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well thought out in term of design and layout given with the limited spaces. Movable J hooks are very handy for hanging towels, clothes, bags and stuffs. The staffs are very friendly and helpful too.
Stayed 2 nights in Sep 2023
Response from Front ofiice manager on Sep 9, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are very pleased to hear that you gave us a high evaluation of our hotel, even though we may have failed in some areas.We will continue to make every effort to make your stay with us as pleasant as possible, and we hope you will visit us again next time. We look forward to serving you again.Mitsui Garden Hotel Sapporo West

10/10 Excellent

LU

Liked: Cleanliness, staff & service, property conditions & facilities
perfect
Stayed 1 night in Jul 2023
Response from Front Office Manager on Aug 3, 2023
Thank you very much for using Mitsui Garden Hotel Sapporo West.We would also like to thank you for your feedback regarding your stay.We will continue to strive to improve our services, aiming to be a hotel that satisfies our customers.We hope that you will use our hotel again when you come to Sapporo next time.Thank you very much for posting this time.

10/10 Excellent

voravan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel so much. Very clean and hotel staff are helpful. Good options for breakfast. You can eat at the hotel or outside hotels. Restaurants is located at Jogai market. Hotel provides free shuttle bus.
Stayed 2 nights in Jul 2023
Response from Front Office Manager on Jul 30, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Office Manager on Jul 30, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.

8/10 Good

richard, Princeton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like that the property is so close to sapporo station. you can almost get to it through the underground level from sapporo station. rooms were very nice. public bath was well maintained. the ice machine on the second floor and the snacks and drinks available through most of the day was very kind and convenient. front desk was very helpful with any issue or problem. also helped me send my baggage to tokyo so we didn't have to lug it with us.
Stayed 5 nights in Jun 2023
Response from 宿泊支配人 on Jul 9, 2023
Thank you very much for your recent visit to Mitsui Garden Hotel Sapporo.We are very pleased that you appreciated the location of the hotel, the facilities and the staff.Encouraged by the feedback we have received from our guests, we will continue to do our best to make the hotel a place where everyone can be satisfied.We look forward to welcoming you next time.Mitsui Garden Hotel Sapporo WestAccommodation Manager

10/10 Excellent

richard, Leeds

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Sapporo stay
Stayed 3 nights in Jun 2023
Response from Front Office Manager on Jun 23, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are very pleased to hear that you gave us a high evaluation of our hotel, even though we may not have done everything we could.We will not be complacent with your kind words this time, and we will continue to make every effort to receive compliments from you in the future. We look forward to welcoming you again to Mitsui Garden Hotel Sapporo West on your next visit to Sapporo.We all look forward to serving you again.Mitsui Garden Hotel Sapporo West

8/10 Good

WARREN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jun 23, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are very pleased to hear that you gave us a high evaluation of our hotel, even though we may not have done everything we could.We will not be complacent with your kind words this time, and we will continue to make every effort to receive compliments from you in the future. We look forward to welcoming you again to Mitsui Garden Hotel Sapporo West on your next visit to Sapporo.We all look forward to serving you again.Mitsui Garden Hotel Sapporo West

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is quite spacious as compared to hotels in Tokyo, however the room is dimly lit, not enough lightings, definitely need a light at the entrance, have to wear shoes in almost darkness. The dressing table area is badly designed, as you bend your head to use the plug, easily knocked onto the sharp corner of the cabinet even for adults. As for the rest, it’s centrally located and near the station.
Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jun 16, 2023
Thank you very much for staying at Mitsui Garden Hotel Sapporo West.Thank you again for taking the time to provide us with your feedback regarding your stay.We know that there were many things that we did not do well,We are very happy to hear that you had a pleasant stay with us.We will not be complacent with your kind words this time, and we will continue to make every effort to receive compliments from you in the future. We hope that you will consider staying at the Mitsui Garden Hotel Sapporo West again next time you visit Sapporo.We all look forward to serving you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant stay
We were awakened daily by unpleasant exhaust smells wafting from the dim inner alleyway outside our room. Throughout our stay, the room had a persistent odor that we attempted to manage using the provided room deodorizer spray. Unfortunately, the internet connection was unreliable, frequently cutting in and out every few seconds, making it extremely challenging to load webpages.
Stayed 5 nights in May 2023
Response from Front Office Manager on Jun 9, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.However, we apologize for any inconvenience caused by the smell and wifi in your room.We will share this information with all of our staff immediately, and if there are any concerns during cleaning, etc., we will take over the responsibility to address them immediately.We will continue to receive your feedback and make every effort to make your stay with us more pleasant and enjoyable. We look forward to serving you again.Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.However, we apologize for any inconvenience caused by the smell and wifi in your room.We will share this information with all of our staff immediately, and if there are any concerns during cleaning, etc., we will take over the responsibility to address them immediately.We will continue to receive your feedback and make every effort to make your stay with us more pleasant and enjoyable. We look forward to serving you again.Mitsui Garden Hotel Sapporo West

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and convenient hotel location. Kyoto station and this hotel is connected underneath so no need to walk outside if raining. The only complain we had was beds - super hard. We needed extra blankets to place under sheets.
Stayed 2 nights in May 2023
Response from Front Office Manager on May 16, 2023
Thank you very much for staying at Mitsui Garden Hotel Sapporo West. We would like to thank you again for taking the time to send us your comments on your stay with us.Although there are still many things we have not done well, we will continue to strive to create a better hotel to satisfy our guests and look forward to welcoming you again.Thank you very much for your valuable contribution.Mitsui Garden Hotel Sapporo WestAccommodation Manager

8/10 Good

Jessica, Canmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay.
Stayed 3 nights in May 2023
Response from Front Office Manager on May 16, 2023
Thank you very much for staying at Mitsui Garden Hotel Sapporo West. We would like to thank you again for the great feedback on your stay with us.We will continue to make every effort to provide you with a pleasant stay and look forward to welcoming you again in the future.Thank you very much for your valuable contribution.Mitsui Garden Hotel Sapporo WestAccommodation Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Front Office Manager on May 5, 2023
Thank you very much for choosing Mitsui Garden Hotel Sapporo West. We would also like to thank you again for taking the time to share your thoughts on your stay with us.We are pleased to hear that you were satisfied with your stay at our hotel, although we understand that there may have been some shortcomings.We will continue to make every effort to make your stay with us more pleasant and enjoyable, and we would be delighted if you would like to stay with us again. We look forward to serving you again.Mitsui Garden Hotel Sapporo West

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Expected Mitsui Garden Hotel Standard
As a Business Hotel, it lacks of a working table / chair. The round table provided is a bit small for computer + document.
Stayed 1 night in Apr 2023
Response from Front Office Manager on Apr 30, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West for your recent stay in Japan.We have read your comments about the hotel and we greatly appreciate that you took the time to write them.As you give us a comment about our room, our hotel are tend to use as sightseen trip.Therefore we do not prepare the business desk and chair in the room.We feel sorry for your inconvinience.We sincerely take this point up and shared your feedback to relevant departments, will work to improve it so that we can provide our customers with peace of mind and comfort.Thank you for submitting a review of Mitsui Garden Hotel Sapporo West.

10/10 Excellent

Amy Hoi Yee

Stayed 1 night in Feb 2023
Response from Front Office Manager on Mar 19, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking a time for sharing your evaluation. At the same time we are so delighted to receive your compliments about hospitality of our staff,but our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near Sapporo Station
Stayed 1 night in Feb 2023
Response from Front Office Manager on Feb 13, 2023
Thank you very much for using Mitsui Garden Hotel Sapporo West. Thank you for taking the time to provide us with your feedback regarding your stay.I know that there were many points that were not enough, but I am really happy to receive words of praise regarding the location. In the future, we will do our best not to forget the "spirit of hospitality" so that you can be satisfied with our service.We will continue to do our best to make your stay comfortable. Thank you for posting this time. We are looking forward to seeing you again.

6/10 Okay

Changxin

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
service attitude is not so welcome
Stayed 3 nights in Feb 2023
Response from Front Office Manager on Feb 12, 2023
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay.We apologize for the inconvenience and not being able to provide the proper service as you had expected from our hotel. We have taken up and shared your feedback to relevant departments for improvements. Again, your feedback is highly appreciated and we look forward to welcoming you to the Mitsui Garden Hotel Sapporo West.

10/10 Excellent

Ze Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms had modern interior design and were larger than those found in Tokyo. There was sufficient space in the room to lay out luggage for ease of packing.
Stayed 3 nights in Jan 2023
Response from Front office Maneger on Feb 8, 2023
Thank you very much for your stay at Mitsui Garden Hotel Sapporo West.We are grateful for receiving a valuable evaluation.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.Mitsui Garden Hotel Sapporo WestFront office Maneger

10/10 Excellent

SAYHUANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
Twin room. Clean & spacious. Ample space for 2 large luggage. Check in & check out was relatively easy and efficient.
Stayed 4 nights in Jan 2023
Response from Front office manager on Jan 26, 2023
Dear our valued guest,Thank you for staying with us.And we are really grad to know you had a good time during your stay and you found it usufull and efficient to use the machine for check-in/out.Your compliments invigorate us so much.We hope you come back when you come to Hokkaido again.Thank you again for taking time to give us your feedback.

10/10 Excellent

Kit Ying

Stayed 3 nights in Jan 2023
Response from Front Office Manager on Jan 24, 2023
Thank you very much for using Mitsui Garden Hotel Sapporo West. Thank you for taking the time to write us a review of your stay.We are very pleased to read that you had a meaningful stay and that you had a great time.We will continue to make every effort to ensure that you can spend your time comfortably in the future, so when you come to Sapporo next time, please use our hotel by all means. Thank you for posting this time. We are looking forward to seeing you again.

10/10 Excellent

MIN SIG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Response from Front Office Manager on Jan 9, 2023
Thank you very much for using our hotel.Thank you for evaluating us a lot.Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Fui Choong

Stayed 1 night in Dec 2022

10/10 Excellent

Wen Hao

10/10 Excellent

Thida

10/10 Excellent

Vu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property. Very clean large rooms. Our room had a mini-fridge with free water, usb ports by the beds, a TV, and a great view of the city. It’s a 5 minute walk from the Sapporo Station and many restaurants and shops. Breakfast buffet was great featuring local and seasonal dishes that vary each day. Breakfast started at 6:30 and lasted to 10:00, but last entry is 9:30. The crepe station has a person making the crepe for you. You can choose large or small size, and then you add the toppings yourself. There was a wide selection of savory toppings like meats and veggies as well as sweet toppings like fruits and ice cream. There is an open bath on the second floor. Separated by men’s and women's bath. English speaker friendly, though the staff did not understand that much, we were able to get by with pointing and google translate. Check in started at 3:00pm. Make sure you get the breakfast vouchers if you paid for breakfast. Check out is at 11am and can be done using the electronic kiosk in the lobby which has an english language option.
Stayed 2 nights in Oct 2022
Response from Front office Manager on Oct 27, 2022
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again. Front Office Manager

10/10 Excellent

Tomomi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay there!
Stayed 4 nights in Sep 2022
Response from Front Office Manager on Oct 6, 2022
Thank you for your stay at Mitsui Garden Hotel Sapporo West, and taking time to share your comment. We are very happy to read that you had a meaningful stay this time. We will continue to do our best to make your stay comfortable, so we would appreciate it if you could use our hotel next time and let us know your impressions. Thank you for posting this time. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from 三井ガーデンホテル札幌ウエスト 宿泊支配人 on Sep 5, 2022
この度は三井ガーデンホテル札幌ウエストにご宿泊いただきまして誠にありがとうございます。この度の滞在でのご評価、ごゆっくりお過ごしいただけたようでとても嬉しく存じます。頂いたご評価に慢心せず、これからも繰り返し利用していただけるホテルを目指してスタッフ一同精進して参りますので、また札幌にお越しの際は当ホテルをご利用ください。次回のご滞在でも、より有意義なホテルステイを愉しんで頂きたく存じます。何かご不便なことやお手伝い出来ることがございましたら、ご滞在中いつでも忌憚なくお申し付けください。お客様のまたのお越しを、スタッフ一同心よりお待ちしております。

8/10 Good

Michiko

Stayed 1 night in Aug 2022

8/10 Good

Mami

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Hayato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from 三井ガーデンホテル札幌ウエスト 宿泊支配人 on Jun 3, 2022
この度は三井ガーデンホテル札幌ウエストにご宿泊いただき誠にありがとうございます。 またご宿泊に関してご評価いただき、重ねてお礼申し上げます。 満点のご評価、大変嬉しく思っております。 今後もより一層ご満足いただけるよう精進して参ります。 お客様のまたのお越しをお待ちしております。

10/10 Excellent

Akane

Stayed 1 night in Apr 2022
Response from 宿泊支配人 on Apr 13, 2022
この度は三井ガーデンホテル札幌ウエストをご利用頂きまして、誠にありがとうございます。 今回頂戴した評価に慢心することなく、今後もスタッフ一同日々精進に努めて参ります。 またのご利用を心よりお待ち申し上げます。 この度はご投稿頂きまして誠にありがとうございます。

8/10 Good

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Clean hotel room with a lot of space and everything you need! One thing that stood out to us was that they provided 6 cans of water every single day instead of the usual 2! Our favorite breakfast food was all the delicious bread options especially the croissants. It’s one of the best we’ve had here in Japan. Close to Sapporo Station and all the connecting shopping malls. Would definitely recommend this place to others.
Stayed 4 nights in Dec 2021
Response from Front Office Manager on Jan 8, 2022
Thank you for your stay at Mitsui Garden Hotel Sapporo West, and taking time to share your comment. We are pleased to read your good review. We are truly delighted that you were satisfied with our location and also breakfast. Our location is very convenient from JR station. At the same time we are so delighted to receive your compliments,our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again.

10/10 Excellent

Eric

Liked: Staff & service
Great location, clean and nice staff.
Stayed 5 nights in Sep 2021
Response from Front office Manager on Sep 18, 2021
Thank you for your stay at Mitsui Garden Hotel Sapporo West and taking the time to provide the review for your recent stay. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. We appreciate for the comment you gave us and are very much looking forward to welcoming you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from 三井ガーデンホテル札幌ウエスト 宿泊支配人 on Mar 14, 2021
この度は三井ガーデンホテル札幌ウエストにご宿泊賜り、誠にありがとうございます。 またご宿泊に関して評価していただき、重ねてお礼申し上げます。 ただいた評価に慢心することなく、今後とも快適にお過ごしいただけるよう精進して参ります。 またお近くにお越しの際は、お立ち寄りいただけますと幸いです。 お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております。 三井ガーデンホテル札幌ウエスト 宿泊支配人

10/10 Excellent

Kasuya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 宿泊支配人 on Aug 5, 2020
この度は三井ガーデンホテル札幌ウエストに ご宿泊いただきまして誠にありがとうございます。 また、高い評価をいただけましたこと 重ねて御礼申し上げます。 ご滞在に満足いただけたご様子で なによりでございました。 今後も、皆様にご満足いただける空間と サービスをご提供できるよう 精進してまいりますので、また次回 札幌に来られる際は、当ホテルに 宿泊いただければ幸いでございます。 お客様のまたのご宿泊を 心よりお待ち申し上げております。

8/10 Good

Wing Hang

Stayed 5 nights in Feb 2020
Response from Front Office Manager on Apr 30, 2020
Thank you for your stay at Mitsui Garden Hotel Sapporo West and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo West once again.  Front Office Manager