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Reviews of Hotel Villa Acacia

3 out of 5
Hotel Villa Acacia
158, 300 mts Oeste entrada Principal, Sardinal, Guanacaste

Reviews

8.0

Very Good

Rating 10 - Excellent. 104 out of 228 reviews" "
Rating 8 - Good. 62 out of 228 reviews" "
Rating 6 - Okay. 32 out of 228 reviews" "
Rating 4 - Poor. 16 out of 228 reviews" "
Rating 2 - Terrible. 14 out of 228 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

jorge

Traveled with family
Liked: Cleanliness, staff & service
PROS: great location, walk to the beach about 200 yards. Tropical setting. Attentive staff. Restaurants nearby. Convenience store one block away which you will need. Nice pool. CONS: no phone in room have to walk to front desk every time you need something, NO ice machine ON premises. Forget about getting a cocktail at breakfast. They say they have a traditional bar but not really. bartender was missing on a Wednesday night. No hot water in room/bathroom sink. No stopper on sink. No microwave, coffeemaker or hair drier in room. Maintenance workers start making noise ( hammering, saws, tool noise ) at 7am. Restaurant has only three breakfast options. Dinner/Lunch? pizza, spaghetti, ceviche and traditional dish Casado, nothing else, menu is the same for lunch and dinner.
Stayed 7 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Angelita

Stayed 1 night in Mar 2024

10/10 Excellent

glenn

Traveled with family
The restaurant on site was fantastic
Stayed 4 nights in Feb 2024

10/10 Excellent

Mya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and kind workers. Helped us out with transportation and activities, and the amenities were very nice and clean.
Stayed 9 nights in Mar 2024

8/10 Good

nicole

Liked: Cleanliness, staff & service
Stayed 14 nights in Mar 2024

10/10 Excellent

ava

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful ! 10/10
Stayed 1 night in Mar 2024

6/10 Okay

Brenda Janet

Liked: Property conditions & facilities
Disliked: Amenities
It was a bad start as I had prearranged with the hotel to have transportation at the airport to get me to the hotel. It was confirmed they would. Didn’t happen. Saved myself $20.00 by using a taxi that was already at the airport. The people were friendly and helpful. If you’re expecting an included buffet breakfast, sorry to disappoint. It’s limited to 3 choices off a menu. The food is good though. The menu choices for other meals is very limited. I tried each selection and the food was well prepared. Lots of other restaurant choices near by. If you have a feather top mattress at home, you’re going to have sleep deprivation here. I actually used mine for Pilates one morning. Very thin. Considering someone is always cleaning there, I can’t explain the black crud on the floor around the bottom of the toilet. The room is very sparse. And if you’re a man that shaves every day or a woman that applies makeup, good luck, the lighting is very poor. But the grounds are beautiful and immaculate. It’s obvious Raymond takes great pride in looking after them. The location is very good. A short walk to the beach and a grocery store practically across the road. Excursions don’t have a problem picking you up right at the door. Would I stay there again? Only if I upgraded to one of their separate huts. I had a chance to look inside one and they are impressive. Please keep in mind I stayed there for a whole week, not just passing through.
Stayed 7 nights in Mar 2024

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Villa Acacia were always very pleasant and accommodating. The complimentary breakfast was delicious and the service was wonderful. I loved the grounds which were meticulously groomed by the staff. The sound of the birds in the morning was lovely.
Stayed 9 nights in Feb 2024

8/10 Good

Aryanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a small restaurant, a nice pool and hot tubs. The vegetation is absolutely breath taking ! Our room was the only one available at the moment, a little small and could have been more welcoming. A quick 2-3 mins walk to the beach, perfect for the time we had for this town.
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, grounds and location were all very good. A 5 min walk to the beach, restaurants and a 15 min drive to Coco.The pool was nice and the staff were very friendly and helpful. The bed was comfortable and the room had a large bathroom. The only suggestion I would make is that the room had no where to hang anything. A few hooks on the wall and hangers would have been nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is prime!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this property is perfect...just a short walk to the beach. The villa was perfect, the kitchenette included a fridge, microwave, coffee maker, slow cooker, electric griddle and blender. The staff are incredibly friendly. The breakfast options were somewhat limited, but all tasted great. The grounds were in great shape. There is a small store across the street and a larger market that was a ten minute walk away. The hot water was spotty, but who wants a piping hot shower when it's 35 degrees celsius? Will be back for sure!!
Stayed 7 nights in Feb 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 7 nights in Feb 2024

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location and amazing breakfast with your stay!
Stayed 3 nights in Feb 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff. Safe and close to the beach. Nice tropical gardens
Stayed 14 nights in Jan 2024

8/10 Good

Francesca

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and friendly people. The hotel is dated but very clean and definitely good value for money.
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a villa with kitchen area. The grounds are clean and green. Pool area was also clean. Included breakfast was delicious with three choices available. Unlimited self serve coffee as well. Staff was friendly and helpful. Room was cleaned daily if requested. Restaurant has a limited menu but the pizza was always great. Property is close to the beach. I will visit again.
Stayed 9 nights in Jan 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Elizabeth

Traveled with partner
Liked: Amenities
Pretty expensive for value. Nice breaky
Stayed 1 night in Jan 2024

8/10 Good

Marilyn

Stayed 1 night in Jan 2024

2/10 Terrible

Aslam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Vadim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Small number of guests, with great wifi, pool with shade, and proximity to the beach. Close to LIR airport.
Stayed 3 nights in Jan 2024

10/10 Excellent

Robert Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice.. and all the Staff are great. They make you feel like family. Loved it will be back again and again.
Stayed 14 nights in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andre and his team were very helpful and friendly. I would highly recommend staying at Hotel Villa Acacia!
Stayed 4 nights in Dec 2023

10/10 Excellent

Sanjeev

Stayed 1 night in Dec 2023

8/10 Good

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time! I will be back for sure
Stayed 3 nights in Nov 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to beach, service was excellent and staff were very friendly and the free breakfast was delicious, traditional food. The grounds are beautiful and the rooms were perfect for what we needed.
Stayed 1 night in Dec 2023

2/10 Terrible

Noorashia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Rogue

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is great and close to the beach. Housekeeping and Maintenance were great. Andre at the front desk was polite, but not responsive to our satisfaction. We arrived two days early and Andre gave us a great walkup rate for the room for nights not booked. We had booked a budget room, and it was what you would expect for that price category. But, the hot water in our room did not work, and the ceiling fan did not work. We immediately spoke with Andre at the front desk about the problems and asked to move, but he said there were no open rooms to move us to in our category, but we could pay an extra $50/night to move to an upgraded cabana. While that was a great price for an upgraded room, we just wanted hot water and a fan for the room we had booked, or to be moved. He told us they would fix the hot water, but the fan was broken. So, nothing for day #1. We approached Andre on day #2 to let him know we still didn't have hot water. He immediately sent Mario to check it out. Mario knew what the problem was, but couldn't fix it until the next day. We asked Andre again to move rooms, but no. On day #3 we FINALLY had hot water, and of course the ceiling fan still didn't work. So, bottomline, the property is great...our room was not. If they had moved us to ANY room, this would be a 5-star review. There were plenty of open rooms during our stay as evident by the front doors being wide open, and an offer to pay more for an upgrade. We won't stay here again. YMMV.
Stayed 1 night in Nov 2023

4/10 Poor

Amy L.

Disliked: Property conditions & facilities
The property itself is beautiful, close to the beach with lush greenery and a serene vibe. Be aware though that the ‘economy’ rooms are verrrrrry sparse. I can’t say anything about the other rooms but I would highly recommend avoiding the economy option even if it saves a few bucks.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark Renae

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Villas Acacia were very welcoming and friendly. They were always looking to see if our stay was going well. Parking was awesome under roof and behind locked gate. Pura Vida!!!
Stayed 6 nights in Jul 2023

2/10 Terrible

Drew

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!! We are three young girls. We had items stole from our suitcase and had a naked man try and break into our room in the middle of the night. The naked man then passed out outside our room. We got a hotel staff, they told him to be quiet and then left him there! They let him sleep naked outside our room all night. When we complained in the morning the staff said it was ok because he didn’t actually get into the room. Completely unacceptable. Do not stay here!
Stayed 3 nights in Jul 2023

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in one of the villas, and we very comfortable. The property is a short walk (a couple of minutes) from the beach at Playa Hermosa, which has amole sand, shade, and good snorkeling at the north end of the beach. The property is a bit older, but doesn't feel touristy. Don't expect a 5 star experience, but you will be comfortable. The bed was comfortable for my wife and I. But realize there is no concierge, shuttle service, or bell hop service. But the staff are very friendly, as are the locals. So, if you're looking for a more authentic Costa Rican stay, this fits that well. The grounds are beautiful, and the pool is nice and warm. The morning breakfast was very good. You get a choice of an American breakfast, and Costa Rican breakfast, or a made to order omelet. All the coffee you can drink, and fresh fruit too!
Stayed 4 nights in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Frank

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very friendly. Issues with the rooms caused us to relocate twice and the power was shut-off for 8 hours without warning on the last day of our stay.
Stayed 3 nights in Apr 2023

6/10 Okay

Corrine

Stayed 1 night in Apr 2023

8/10 Good

Wenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. Well kept, lots of iguana to watch, pool was clean with lots of shade for the hot afternoons. I would have hoped for a better bed in the room tho. I could feel the springs! I think a fan would have been nice too as the ac was required, but was too cold at night. We didn’t stay in the cabinas so our room was a nice walk through the beautiful grounds. (Long way to get a cold refreshment while by the pool). A community fridge near the pool would have been top notch ;). The location was great, close to beach, food and entertainment. Would stay again.
Stayed 5 nights in Apr 2023

10/10 Excellent

Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Private. Close to restaurants and beach.
Stayed 1 night in Mar 2023

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel did not honor our reservation request for a king bed claiming that there was no availability. There were very few people at the hotel so we did not understand this problem. Room on the second floor smelled moldy so glad that we ended up with a ground floor room.
Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay. Beautiful, clean, perfect for our family. Staff was friendly. Villa had plenty of space. Pool nice, breakfast tasty. Highly recommend!
Stayed 3 nights in Mar 2023
Response from Recepción on Apr 23, 2023
MUY AGRADECIDOS POR SU VISITA , BENVENIDOS

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

John, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful that minor frustrations disappeared into insignificance.
Stayed 20 nights in Feb 2023

8/10 Good

Cason

Stayed 1 night in Mar 2023

8/10 Good

kelli

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens. Nice rooms . Clean
Stayed 2 nights in Mar 2023

8/10 Good

Florence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large grounds very beautiful and well kept Big breakfast Nice balcony/patio rocking chairs Friendly staff Pool pretty good , small but good
Stayed 4 nights in Feb 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel very ruined down! Rust all over the fridge , lots of random holes in the wall, old aircon unit in room with holes to outside. Had no hot water for 2 days until they actually fixed it. Would never stay here again
Stayed 3 nights in Feb 2023

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really pretty! Doesn't look like much from the outside, but once you get into the grounds, it's lovely. Beds are comfortable enough for a short-term stay. Close to the beach. Breakfast was included. Food in the area is touristy so don't expect much, but we enjoyed walking to Ginger and their food was great for dinner! I only wish the place had chairs for the beach for rent that you could use!
Stayed 1 night in Feb 2023