Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers

Reviews of Papagayo Golden Palms Beachfront Hotel

4 out of 5
Papagayo Golden Palms Beachfront Hotel
Playa Chorotega, Sardinal, Guanacaste

Reviews

8.8

Excellent

Rating 10 - Excellent. 235 out of 418 reviews" "
Rating 8 - Good. 120 out of 418 reviews" "
Rating 6 - Okay. 40 out of 418 reviews" "
Rating 4 - Poor. 8 out of 418 reviews" "
Rating 2 - Terrible. 15 out of 418 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lagera

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Papagayo Golden Palms on May 16, 2024
Dear Lagera, thank you for sharing your feedback with us. We appreciate your visit to Papagayo Golden Palms and your review. We're always looking to improve, so we'd love to hear more about how we can enhance your experience. Looking forward to welcoming you back soon!Best regardsDiego Montero

10/10 Excellent

jimmy, New Braunfels

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It chose this property based previous reviews, especially the one where the customer complained that it was dead here and that there was nothing to do. My thought: perfect!
Stayed 5 nights in Apr 2024
Response from Papagayo Golden Palms on May 6, 2024
Thank you, Jimmy, for your review and for choosing our property! We're delighted to hear that our tranquil environment met your expectations. While some may find it quiet, we strive to offer a peaceful retreat away from the hustle and bustle. We hope you enjoyed your stay and look forward to welcoming you back in the futureBest regardsDiego Montero

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Papagayo Golden Palms on Apr 9, 2024
Hi Julia,Thank you so much for taking the time to leave us a perfect 5-star rating. We're delighted to hear that you enjoyed your stay at Papagayo Golden Palms. We hope to welcome you back again in the future for another wonderful experience!Best regards!Diego Montero

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Golden palms is absolutely gorgeous. The staff is incredible - friendly, helpful and they go out of their way to make you comfortable and to keep the facilities clean. The breakfast has freshly made eggs, French toast, black beans and rice, plantains, potatoes, cereal and amazing fruit. I recommend getting an iced coffee, which is included with breakfast. We loved the pool and had plenty of smoothies while swimming e with the kids and relaxing. Watermelon, strawberry or mango were all amazing. There are hammocks where you can lay and see the howler monkey families pass through in the morning or afternoon. We had dinner on the property and I highly recommend the grilled shrimp, which was part of my Caesar salad. All the food was delicious. The property is beautiful manicured and has beautiful birds and butterflies. I The staff also helped us to arrange a snorkel and boating outing, which was fantastic. We saw string raid, eels, bright fish and a puffer fish. We loved it here!
Stayed 2 nights in Mar 2024
Response from Papagayo Golden Palms on Apr 1, 2024
Dear Jennifer, thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Golden Palms. Our staff takes pride in providing excellent service and ensuring your comfort. We're glad you liked our breakfast selection and iced coffee. It's fantastic that you could relax by the pool and enjoy our smoothies. Observing howler monkeys from the hammocks must have been a unique experience. We're pleased you enjoyed our dinner options, especially the grilled shrimp Caesar salad. Our property is a beautiful retreat for nature lovers, and we're happy you appreciated it. We're thrilled we could help arrange your snorkeling and boating outing, and it's great to hear about the marine life you encountered. We look forward to welcoming you back soon!Warm regardsDiego Montero

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property has comfortable bed, friendly staff, good breakfast. The location is close to the airport. We stayed two nights.
Stayed 2 nights in Mar 2024
Response from Papagayo Golden Palms on Mar 26, 2024
Dear Paula,Thank you for your review and for choosing to stay at Papagayo Golden Palms!We're delighted to hear that you enjoyed our property and found the bed comfortable, the staff friendly, and the breakfast good. It's also great to know that the location near the airport was convenient for you during your two-night stay.We appreciate your feedback and hope to welcome you back again in the future.Best regards,Diego Montero

8/10 Good

Christa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of this hotel are very pretty, the rooms are large and comfortable, but best of all was the very friendly and helpful staff. The location is a short drive from Liberia airport, and Coco Beach. I wished that the restaurant had more to offer on the dinner menu but that was really my only minor issue
Stayed 5 nights in Mar 2024
Response from Papagayo Golden Palms on Mar 19, 2024
Hello dear Christa. Thank you for choosing Papagayo Golden Palms for your stay and for sharing your positive feedback with us. We're delighted to hear that you enjoyed our beautiful hotel grounds and found the rooms spacious and comfortable. Our team takes great pride in providing friendly and helpful service to our guests, so we're thrilled that stood out to you. We're also pleased to know that our location near Liberia Airport and Coco Beach was convenient for you.We appreciate your feedback regarding our dinner menu, and we'll certainly take it into consideration as we strive to improve our offerings. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Warm regardsDiego Montero

10/10 Excellent

Homayoon

Liked: Cleanliness, staff & service, property conditions & facilities
Tranquility and natural surroundings
Stayed 2 nights in Mar 2024
Response from Papagayo Golden Palms on Mar 11, 2024
Thank you, Homayoon, for your wonderful review! We're thrilled to hear that you enjoyed the tranquility and natural surroundings of Papagayo Golden Palms. Providing a peaceful and serene environment for our guests is one of our top priorities, and we're glad to see that reflected in your experience. We hope to welcome you back for another relaxing stay in the future!Pura vidaDiego Montero

8/10 Good

Gerard, Lake country

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, if there was some variety for breakfast that would be good, and the entrance needs to have the road leveled
Stayed 20 nights in Feb 2024
Response from Papagayo Golden Palms on Feb 27, 2024
Thank you for your visit and feedback, Gerard! We're glad you enjoyed your time at Papagayo Golden Palms. Your suggestions are noted and will help us improve. We hope to welcome you back soon for an even better experience!Pura vidaDiego Montero

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Beautiful pool and beach area. Close to other beach towns. Paddle boarding on site.
Stayed 2 nights in Feb 2024
Response from Papagayo Golden Palms on Feb 21, 2024
Dear Scott,Thank you for choosing Papagayo Golden Palms for your stay and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience with us and enjoyed our beautiful pool and beach area. It's fantastic to know that you found our location convenient for exploring other beach towns and that you took advantage of the paddle boarding activities on-site.We look forward to welcoming you back for another wonderful stay in the future!Best regards,Diego Montero

8/10 Good

Laura

Stayed 3 nights in Feb 2024
Response from Papagayo Golden Palms on Feb 17, 2024
Dear Laura,Thank you for taking the time to leave your rating of 8 out of 10. We're delighted to hear that you enjoyed your time at Papagayo Golden Palms. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon.Warm regards,Diego Montero

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay very nice staff.
Stayed 2 nights in Feb 2024
Response from Papagayo Golden Palms on Feb 15, 2024
Dear Joe,Thank you for your recent visit and for sharing your positive feedback with us. We're delighted to hear that you enjoyed a nice and quiet stay, and we greatly appreciate your kind words about our staff.Warm regards,Diego Montero

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Papagayo Golden Palms Hotel on Feb 11, 2024
hank you so much, Bridget, for your fantastic 5-star review of Papagayo Golden Palms! We're thrilled to hear that you had such a wonderful experience with us. Providing exceptional service and creating unforgettable memories for our guests is always our top priority. We truly appreciate your review. It was our pleasure to host you, and we look forward to welcoming you back for another incredible stay in the future. Thank you again for choosing Papagayo Golden Palms!Pura vidaDiego Montero

10/10 Excellent

Krzysztof

Stayed 3 nights in Feb 2024
Response from Papagayo Golden Palms on Mar 20, 2024
Dear Krzysztof,Thank you for sharing your experience at Papagayo Golden Palms! We're thrilled to hear you had an excellent stay. Your feedback motivates us to continue providing exceptional service to all our guests. We look forward to welcoming you back for more memorable moments in the future.Best regards,Diego Montero

2/10 Terrible

Maria

Stayed 3 nights in Feb 2024
Response from Papagayo Golden Palms on Mar 20, 2024
Estimada María,Lamentamos sinceramente escuchar que su experiencia en Papagayo Golden Palms no estuvo a la altura de sus expectativas. Nos gustaría saber más sobre su experiencia para poder abordar cualquier problema y mejorar nuestros servicios. Por favor, siéntete libre de comunicarse con nosotros para que podamos resolver cualquier preocupación que puedas tener.Agradecemos sus comentarios, ya que nos ayudan a identificar áreas de mejora y trabajar en ellas para garantizar una experiencia más satisfactoria para todos nuestros huéspedes.Saludos cordialesDiego montero

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Papagayo Golden Palms Beachfront Hotel. The staff was very friendly and went above our expectations to insure a fabulous time! We will definitely be back!
Stayed 3 nights in Jan 2024
Response from Papagayo Golden Palms on Feb 6, 2024
Dear Kathleen,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you loved your stay at Papagayo Golden Palms Beachfront Hotel. Our team strives to exceed expectations and provide exceptional service to all our guests, so it's wonderful to know that we succeeded in making your time with us fabulous.We truly appreciate your kind words and look forward to welcoming you back for another unforgettable stay in the future!Warm regards,Diego Montero

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Papagayo Golden Palms on Jan 22, 2024
Dear Matthew,Thank you so much for your outstanding 5-star review! We're thrilled to hear that you had a fantastic experience at Papagayo Golden Palms. It's truly rewarding to know that our efforts to provide a wonderful stay were successful.We appreciate your positive feedback and look forward to welcoming you back for another exceptional stay. If there's anything specific you loved or any suggestions you have for improvement, feel free to share.Warm regards,Diego Montero

8/10 Good

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean quiet place
Very clean. Has its own beach connected to Playa Panama. Very quiet, older property with huge trees.Food is OK. Nice place to stay for solitude & for single women wishing to be unbothered. Off the beaten path, food is OK, menu is limited here, but can take an Uber to Playa Hermosa for great food.
Stayed 5 nights in Jan 2024
Response from Papagayo Golden Palms on Jan 17, 2024
Dear Garrett,Thank you for your positive feedback and for rating us an 8 out of 10! We're delighted to hear that you found our property very clean and appreciated the tranquility. We're glad you enjoyed the beach and surroundings. Your mention of our place being a nice option for solitude is appreciated, and we understand the importance of providing a peaceful environment. We value your feedback on the food and menu, and we're pleased to know you explored the nearby options. We look forward to welcoming you back for another enjoyable stay.Best regards,Diego Montero

6/10 Okay

ERIC

Traveled with family and small children, Business traveler
Stayed 2 nights in Jan 2024
Response from Papagayo Golden Palms on Jan 17, 2024
Dear Eric,Thank you for taking the time to share your feedback and for giving us a rating of 3 out of 5. We appreciate your input and are pleased to hear about the positive aspects of your stay. If there are specific areas where we can improve, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience.Best regards,

8/10 Good

Andrew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right on the beach
This hotel feels a bit dated but it's clean, comfortable, and nicely situated on the water. You won't see the beach from your rooms but it's right on the other side of the pool. The beach is very easy to access and the hotel provides some lounge chairs and hammocks on a grassy area adjacent to the beach. The waterfront is rocky in one direction and sandy in the other direction. It is not private to the hotel but it wasn't at all crowded when we were there during peak season. Breakfast is included and quite good for a free breakfast (eggs, meat, pancakes, Costa Rica dishes, cereals...). Dinner on the other hand was not worth it. Everything had potential but everything was a miss. Overcooked fish, overcooked steak that was missing chimichurri, dry sauceless ravioli, poorly done soup. Out of 10 dinners we had while in Costa Rica this was the only one that I wished I had gone elsewhere for (elsewhere = Ginger in this case. Wonderful restaurant). But the hotel is nice if you can get a decent deal on rooms. Access to the beach and clean comfortable air-conditioned rooms are the highlights.
Stayed 3 nights in Jan 2024
Response from Papagayo Golden Palms on Jan 17, 2024
Dear Andrew,Thank you for your positive feedback and for rating us an 8 out of 10! We're glad to hear you found our hotel clean, comfortable, and well-situated on the beach. We appreciate your compliments on the easy beach access, lounge chairs, and hammocks. Your feedback on breakfast is valued, and we're sorry to hear about your experience with dinner. We'll address this with our team to ensure improvements. We hope to welcome you back for an even better stay in the future.Best regards,Diego Montero

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
very little to do at the hotel itself unless you wanted to read a book at the pool
Stayed 6 nights in Dec 2023
Response from Papagayo Golden Palms on Jan 17, 2024
Dear Mark,Thank you for your positive feedback! We appreciate your valuable input. While you enjoyed our serene poolside atmosphere, we also offer enriching experiences like kayaking and biking. Your suggestions are noted, and we are dedicated to exploring more options to enhance our offerings. We hope to welcome you back soon for an even more enjoyable stay!Best regards,Diego Montero

4/10 Poor

Sujay

Stayed 1 night in Jan 2024
Response from Papagayo Golden Palms on Jan 16, 2024
Dear Sujay,Thank you for choosing Papagayo Golden Palms for your stay, and for taking the time to share such a wonderful review! Your feedback is highly valuable to us, and we look forward to welcoming you back in the future.Warm regards,Diego Montero

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing, quiet accommodation. Very helpful and friendly staff that goes the extra mile. The room were cleaned daily with the cutest towl art. Loved the patio outside the room which is closed off by beautiful plants. Great food and cocktails!
Stayed 10 nights in Dec 2023
Response from Papagayo Golden Palms on Jan 16, 2024
Dear Hugo,Thank you for sharing your experience with us! We're delighted to hear that you found our accommodation relaxing and quiet. Our team is thrilled to know that their efforts to go the extra mile did not go unnoticed. It's great that you enjoyed the daily room cleaning and appreciated the cute towel art – we always strive to add a special touch.We're also pleased to hear that you loved the patio outside your room surrounded by beautiful plants. It's wonderful to know that you enjoyed the great food and cocktails as well.We hope to have the pleasure of hosting you again for another relaxing stay at Papagayo Golden Palms.Pura vida,Diego Montero

10/10 Excellent

Jody, Morrow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 6 nights at this hotel and it was a lovely stay. The room was large and very clean. The hotel grounds were well maintained and surrounded by nature. The pool.was great and there was a very nice hammock and fire pit area for relaxing. There were not many guests during our stay so it felt like we had the place to ourselves. Lastly, the staff were wonderful, especially Andrea in the restaurant who was just a lovely lady who took great care of us.
Response from Papagayo Golden Palms on Jan 16, 2024
Dear Jody,Thank you for choosing Papagayo Golden Palms for your 6-night stay! We're thrilled to hear that you had a lovely experience. It's wonderful to know that you enjoyed the spacious and clean room, the well-maintained grounds, and the relaxing amenities like the pool, hammock, and fire pit area. We're especially grateful for your kind words about Andrea in the restaurant – we'll be sure to pass along your compliments.It was a pleasure having you as our guest, and we hope to welcome you back for another fantastic stay in the future.Best regardsDiego Montero

10/10 Excellent

Shannon, bellevue

Stayed 2 nights in Dec 2023
Response from Papagayo Golden Palms on Jan 16, 2024
Dear Shannon,Thank you for choosing Papagayo Golden Palms for your stay, and for taking the time to share such a wonderful score! We're thrilled to hear that you had an excellent experience. Your feedback is precious to us, and we look forward to welcoming you back in the future.Warm regards,Diego Montero

10/10 Excellent

Irina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the staff is very friendly and helpful
Stayed 2 nights in Dec 2023
Response from Papagayo Golden Palms on Jan 16, 2024
Dear Irina,Thank you for taking the time to share your positive experience at Papagayo Golden Palms! We're delighted to hear that everything was great, and we appreciate your kind words about our friendly and helpful staff. It was a pleasure having you with us, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,Diego Montero

2/10 Terrible

Irina

The Premiere access bag drop line was so long that we missed our flight. There was no employee during 75 min we waited there. Then had to stand in line another 1.5 hour to get travel assistance because there were so many others who also did not ever expect the Premier drop off line to stretch mile high. After an hour we (the people in line) were finally approached by an employee and we all let out our frustrations to which he said there was an alternative line downstairs but now it would take longer for us compared to where we now if we switch even though the line itself is shorter. So we waited longer and missed our flight. Where was that employee for the hole hour, why nobody was directing people to alternative routes? Apparently none was scheduled or none showed up to work? Regardless, over threw hours of standing in line we learned that the soonest they could reschedule us was only two days later. Our expensive beach hotel is nonrefundable and travel mood is ruined. I now understand why Newarc airport is consistently voted the worst in the nation. Please try and stay out of it
Stayed 1 night in Dec 2023
Response from Papagayo Golden Palms on Dec 21, 2023
Dear Irina,Greetings from Papagayo Golden Palms. We sincerely regret the inconveniences you experienced with your airline, resulting in the loss of your flight and potentially delaying your arrival at our facilities.As we mentioned when you first contacted us, the cancellation on the same day of check-in is beyond our control, and we must adhere to the penalties outlined in Expedia's policies. In such cases, we recommend contacting your airline and utilizing your travel insurance to address this situation. Additionally, don't hesitate to get in touch with Expedia to explore potential solutions they may offer.We understand that this is a challenging situation, and we genuinely apologize for any disruptions caused. What we can assure you is that, from the moment you arrive at Papagayo Golden Palms, we are committed to making your stay a unique and unforgettable experience.Should you have any questions or require further assistance, please feel free to contact us. We are here to serve you.Warm regards,Diego Montero

10/10 Excellent

Howard Forde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were some of the nicest, most friendly and most attentive that I've every experienced in my travels. Lovely, tranquil and scenic setting. I hope to return real soon! Pura vida!
Stayed 10 nights in Dec 2023
Response from Papagayo Golden Palms on Dec 18, 2023
Dear Howard,Thank you so much for your kind words! We are thrilled to hear that you found our staff to be some of the nicest, most friendly, and attentive during your travels. It warms our hearts to know that you enjoyed the lovely, tranquil, and scenic setting of our property.We genuinely appreciate your positive feedback, and we look forward to welcoming you back real soon! Pura vida!Dieg Montero

8/10 Good

Lesley

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, very clean but not busy at all-felt like a ghost town. Beach in this area is not very nice. Food is ok. Patio door to the room didn’t lock.
Stayed 1 night in Dec 2023
Response from Papagayo Golden Palms on Dec 18, 2023
Dear Lesley,Thank you for sharing your feedback with us. We appreciate your kind words about our beautiful and very clean property. We are committed to providing a positive experience for our guests, and we take your comments seriously. We will address the concerns you've raised to ensure a perfect stay for our future guests.Thank you again for choosing Papagayo Golden Palms. We hope to have the opportunity to welcome you back and exceed your expectations.Best regards,Diego Montero

10/10 Excellent

anne, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and beautiful. Friendly staff, nice artwork, clean, and live the beach front chairs. They made breakfast boxes for us before heading to airport for early flight. Definitely recommend!
Stayed 1 night in Dec 2023
Response from Papagayo Golden Palms on Dec 18, 2023
Dear Anne,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found Papagayo Golden Palms to be a quiet and beautiful place with friendly staff, nice artwork, and clean facilities. We are pleased that you enjoyed the beachfront chairs and that our team was able to accommodate your needs, including preparing breakfast boxes for your early flight.Your recommendation means a lot to us, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything specific you loved about your stay, please feel free to share it with us.Safe travels, and we hope to host you again soon!Best regards,Diego Montero

8/10 Good

Niels Pilt

Stayed 6 nights in Nov 2023
Response from Papagayo Golden Palms on Dec 6, 2023
Dear Niels,Thank you so much for sharing your review of your stay at Hotel Papapayo Golden Palms. Your review is invaluable, and we greatly appreciate your time. We're delighted to know about your experience and look forward to welcoming you back in the future.Pura vidaDiego Montero

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, green and lush and well taken care of. The staff is very friendly. The rooms are very clean and updated. We sat at the pool and watched the monkeys play in the trees.
Stayed 5 nights in Nov 2023
Response from Papagayo Golden Palms on Dec 6, 2023
Dear Annette,Thank you for taking the time to share your review of your stay at Hotel Papapayo Golden Palms. We're delighted to hear that you enjoyed our beautiful and well-maintained property, the friendly staff, and the clean and updated rooms. It sounds like you had a memorable experience watching the monkeys play in the trees by the pool. We appreciate your kind words and hope to welcome you back for another delightful stay.Best regards,Diego Montero

8/10 Good

Mehrdad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice quiet stay at this property. Did not have a tub, but the shower was spacious. Our room was also spacious, and very clean. Waling distance to Playa Panama which is a quiet, calm bay. Excellent place to avoid the crowds and only about 20 minute drive to Playa Coco which busy and crowded.
Stayed 7 nights in Nov 2023
Response from Papagayo Golden Palms on Dec 6, 2023
Dear Mehrdad,Thank you for sharing your positive feedback on your stay at Hotel Papapayo Golden Palms. We're thrilled to hear that you enjoyed a nice and quiet stay with us. It's wonderful that you found your room spacious and very clean, and we appreciate your recognition of the proximity to the serene Playa Panama. Your insight into the local areas, such as the quiet bay of Playa Panama and the contrasting Playa Coco, is valuable for future guests. We're grateful for your kind words and hope to have the pleasure of welcoming you back in the future.Best regards,Diego Montero

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Golden Palms
This place was really clean and well appointed for being in the jungle but it has seen better days but totally does the job.
Stayed 2 nights in Nov 2023
Response from Papagayo Golden Palms on Dec 6, 2023
Dear MichaelThank you for taking the time to share your feedback on your stay at Hotel Papapayo Golden Palms. We're delighted to hear that you found the place clean and well-appointed, especially considering its jungle setting. We continually strive to enhance our guests' experience, and your comments are invaluable. We hope to have the opportunity to welcome you back for another stay in the future.Pura vidaDiego Montero

8/10 Good

Phillip Alwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
If you want quiet relaxation away from the hubbub of large resorts, this is your place. The staff, though a little stretched, were the stars of the stay.
Stayed 7 nights in Nov 2023
Response from Papagayo Golden Palms on Dec 6, 2023
Dear Phillip,Thank you so much for sharing your review of your stay at Hotel Papapayo Golden Palms. We're thrilled to hear that our hotel provided the quiet relaxation you were seeking away from the hustle of large resorts. Your kind words about our staff being the stars of your stay mean a lot to us. We appreciate your feedback and look forward to the pleasure of hosting you again in the future.Best regards,Diego Montero

4/10 Poor

Kathy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Just OK
Hotel is ok, restaurant was overpriced and food average. Poor service in restaurant. Was double charged for drinks. No good vibe there, no beach amenities, not even a chair at beach. Will not be returning.
Stayed 2 nights in Nov 2023
Response from Papagayo Golden Palms on Dec 7, 2023
Dear Kathy,Thank you for sharing your feedback, and we apologize for the challenges you experienced during your stay. We take pride in providing excellent service in all areas of the hotel, including our restaurant, where we maintain high standards of quality. Our menu offers a variety with options to suit all tastes and budgets.We sincerely apologize for the misunderstanding regarding the double charge during happy hour. It's important to clarify that it involves two drinks of the same type of liquor, and we're pleased that we could resolve it promptly.Your comments are valuable, and we will work towards addressing any areas for improvement. If you reconsider in the future, we would be delighted to welcome you back.Best regards,Diego Montero

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great alternative to staying by Liberia airport. Staff was excellent!
Stayed 1 night in Nov 2023
Response from Papagayo Golden Palms on Nov 30, 2023
Dear Benjamin,Thank you for choosing Hotel Papagayo Golden Palms and taking the time to share your experience. We're delighted to hear that you found our hotel to be a great alternative to staying by Liberia airport. Our team works hard to provide excellent service, and we appreciate your kind words about the staff.We hope to welcome you back for another positive experience in the future.Best regardsDiego Montero

10/10 Excellent

Olman

Stayed 1 night in Nov 2023
Response from Papagayo Golden Palms on Dec 18, 2023
Dear Olman,We are overjoyed to receive your perfect rating and glowing review! Thank you for choosing Papagayo Golden Palms and taking the time to share your positive experiencePura vidaDiego Montero

10/10 Excellent

Eric L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and very friendly and helpful staff. Can see some upgrades/maintenance in progress but overall a very nice facility. Somewhat isolated but quiet and close to the veach.
Stayed 7 nights in Nov 2023
Response from Golden Palms- on Nov 19, 2023
Mr. Erick we want to say : Thank you so much to bring us a minute of your value time for this lovely revew.We will continue working hard to be the number one. See you next time!!!! Regards!!

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscaping, bland food, blah rooms
This was the first place we stayed on our two week journey. It rained the entire time. The room was very stale. Everything was white. No pictures, no art. This was the only place we stayed that had a tv, although old, it sufficed. No beach views from rooms. Instead a little courtyard surrounded by overgrown vegetation… so much so that you couldn’t even sit outside. The food was subpar as well as the ambiance. The staff are ridiculously kind and attentive. The landscaping is gorgeous, but the rooms are blah.
Stayed 2 nights in Oct 2023
Response from Papagayo Golden on Nov 9, 2023
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your positive comments regarding our beautiful landscaping and the attentive service provided by our staff. Our goal is to create a tranquil and natural setting for our guests to enjoy.We apologize for any disappointment you experienced with the room decor and ambiance. Our design philosophy aims for a minimalist and clean style that harmonizes with the surrounding nature. However, we understand that personal preferences may vary, and we will take your feedback into consideration as we continue our efforts to enhance the overall guest experience.We would be thrilled to have the opportunity to welcome you back and provide an even more enjoyable stay. Thank you for choosing Papagayo Golden Palms as the starting point for your two-week journey.Best regardsDiego Montero

4/10 Poor

Brandon, Memphis

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I would not recommend! The water was shutoff for hours without notice.
Stayed 5 nights in Oct 2023
Response from Papagayo Golden Palms on Nov 9, 2023
Dear Brandon,We sincerely apologize for the water shutoff during your stay. We understand your frustration, and we would like to emphasize that this situation was beyond our control. However, it's worth noting that our reception desk is equipped with water for emergencies like this.We hope that, in the future, you might consider giving us another opportunity to provide you with a better experience. Your perspective is valuable to us, and we aim to make your next visit a more positive one.Thank you for sharing your feedback, and we look forward to the possibility of welcoming you back to Papagayo Golden Palms.Best regardsDiego Montero

10/10 Excellent

Jonathan

Stayed 3 nights in Nov 2023
Response from Papagayo Golden Palms on Nov 28, 2023
Buenos dias estimado Jonathan, muchas gracias por su recien visita a Papagayo Golden Palms, para nosotros fue un placer haberlos recibido, nos llena de mucha alegria sabre que disfrutaron de nuestros servicios, esperamos poder verlos pronto y hacer nuevamente de su estadia una experiencia unica e inolvidablePura vidaDiego Montero

2/10 Terrible

Manuel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, this is not a beachfront hotel. The beach is undeveloped and has no seating. There is also a dirty pond collecting mosquitoes next to the property. The hotel was almost empty . I think I only saw 3 other guests. Yet the front desk employee decided to place us in the furthest building possible to make us do a long walk with our luggage. The fridge was so old and loud we had to disconnect it to be able to sleep. The room smelled like strong cleaning chemicals l.In the morning there was no running water and I had to shower with water bottles. Unbelievably disappointed.
Stayed 1 night in Oct 2023
Response from Papagayo Golden Palms on Nov 9, 2023
Dear Manuel,We're truly sorry to hear about your experience. We value your feedback and apologize for the issues you encountered during your stay. Your satisfaction is our top priority. If we had known about your concerns, we would have made every effort to change your room to ensure a more enjoyable stay.We appreciate your comments, and we'll use your feedback to improve our services.Best regards,

4/10 Poor

PAULINA MARIA

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This should not be considered a "Beachfront". The beach is not pretty, no seating, low tide every day, rocky, not clean. The hotel was OK, I had issues everyday with the AC. It sounds like being on an airplane .. either too cold or too hot. Staff was OK - although I speak Spanish they ALWAYS looked at me as if I was alien. Not polite!! A paying customer should be treated with respect. Won't be going back to hotel or CR.
Stayed 7 nights in Oct 2023
Response from Papagayo Golden Palms on Oct 31, 2023
Good morning,Thank you very much for sharing your experience with us and other travelers. We regret that your expectations were not met. We would have loved to know if you had any issues with the AC, and I'm certain that our excellent team would have immediately assisted by offering another room for your satisfaction.At the same time, we are sorry to hear about your perception of our staff. In this hotel and in Costa Rica, we take pride in our reputation for being polite, respectful, kind, and caring towards every individual, making them feel at home. This is the essence of the Costa Rican way of life.We apologize that you have taken this perspective of the hotel and Costa Rica. I am confident that if you give us another opportunity, your perspective will be entirely different, and you will fall in love with this beautiful hotel, this amazing country, and its peopleBest regardsDiego Montero

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs to be improved
Location and garden are great. Rooms are okay. However, breakfast is terrible. Coffee and juice were really bad, and so was the food. Also have to deduct one star for using plastic straws while the rest of Costa Rica is making an effort to avoid them.
Stayed 1 night in Aug 2023
Response from Papagayo Golden Palms on Aug 18, 2023
Dear Olivier, we sincerely appreciate your visit to our establishment. It was a pleasure to have you with us. We're delighted to hear that you enjoyed our strategic location and our charming gardens. However, we are disappointed to learn that our breakfast did not meet your expectations. We strive to maintain a high standard for our breakfast with varied options and fresh ingredients. Nevertheless, we value your feedback and will share your comments with our team for further consideration and improvement. Your input is invaluable to us as we continuously strive to enhance our offerings. We hope you'll consider giving us another chance in the future, and we are confident you'll have a more enjoyable experience.Best regardsDiego Montero

10/10 Excellent

fran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! So quiet and quint. Beautiful grounds. Saw Congo monkey family flying in the trees eating mangos, and an iguana showed up for his breakfast at the restaurant every morning. It was delightful.
Stayed 3 nights in Jul 2023
Response from Papagayo Golden on Aug 1, 2023
Dear Fran, Thank you for your lovely feedback! We're thrilled you enjoyed your stay and the serene surroundings. It sounds like you had some amazing wildlife encounters, which makes us happy. We hope to welcome you back soon for another delightful experience!Best regardsDiego Montero

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location with an even more amazing staff
This hotel and it's staff made our trip to Costa Rica even more memorable and special that i could have imagined. Every person who works there was so kind, friendly, and accommodating that i cant imagine anywhere in the world I'd rather stay than there with them. We were there for 9 days and I will truly miss them. The hotel grounds are beautifully designed as though had our own personal botanic garden in the rain forest. We also saw plenty of iguanas, exotic birds, and several monkeys in the mango tree near the pool on our final day.
Stayed 7 nights in Jul 2023
Response from Papagayo Golden Palms on Aug 1, 2023
Dear Eric, Thank you for your kind words! We're thrilled that your stay with us was so memorable and special. Our staff takes pride in providing exceptional service, and it's heartwarming to know they made your Costa Rica trip unforgettable. The beauty of our hotel grounds and the wildlife sightings add to the magical experience. We'd be delighted to welcome you back anytime!Pura vidaDiego Montero

10/10 Excellent

Eudys Froilan, Orlando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The prices of food are expensive and there aren’t another opción to eat
Stayed 1 night in Jul 2023
Response from Papagayo on Jul 24, 2023
Hello! Thank you for your recent visit to our facilities. It was a pleasure to have you here, and we are delighted to hear that you enjoyed your stay. We also appreciate your feedback. We strive to ensure that the quality of our products and services align with the prices we offer. Nonetheless, we will discuss your feedback with our team. We hope to see you again soon in this marvelous Gulf of Papagayo!Best regardsDiego Montero

10/10 Excellent

nicolas

Stayed 3 nights in Jul 2023
Response from Papagayo Golden Palms on Jul 20, 2023
Hello dear Nicolas, greetings from Papagayo Palms. Thank you for your recent visit. It was a pleasure to have you as our guests. We greatly appreciate your excellent review, and we're delighted to know that you enjoyed your stay at our facilities. We look forward to welcoming you back in the future to this wonderful Gulf. Thank you once again!Best regardsDiego Montero

10/10 Excellent

Bayardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort. Private beach front. The staff was amazing and friendly, top notch service. There are several nice beaches nearby. No restaurants close by, the food at the resort is fine, but a pretty limited menu. This is the perfect place for a quiet get away, lots of nature, not a long drive to el recon de la vieja volcano which is amazing. It was very clean, we would return.
Stayed 4 nights in Jul 2023
Response from Papagayo Golden on Jul 13, 2023
Dear Bayardo, Thank you for sharing your review! We're thrilled to hear that you found our resort beautiful and enjoyed the private beachfront. We're glad to know that our staff provided amazing and friendly service. It's great that you found the surrounding area to have several nice beaches and the proximity to the impressive El Rincón de la Vieja volcano. We appreciate your feedback about the menu, we will take note of it for future improvements. We're delighted that you found the resort to be clean and that you would consider returning. If you have any further questions or need assistance, please feel free to let us know.Best regardsDiego Montero

10/10 Excellent

Lucia

Stayed 5 nights in Jun 2023
Response from Papagayo Golden on Jul 7, 2023
Hola estimada Lucia, muchas gracias por su recien visita a nuestras instalaciones, nos encanta saber que disfruto de nuestras instalaciones y excelente servicio, esperamos muy pronto verlos nuevamente en este hermoso Gulfo de PapagayoPura vidaDiego Montero