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Reviews of Les Terrasses de Saumur Hotel & Spa

3 out of 5
Les Terrasses de Saumur Hotel & Spa
2, Rue des Lilas, Saumur, Maine-et-Loire

Reviews

8.4

Very Good

Rating 10 - Excellent. 61 out of 155 reviews" "
Rating 8 - Good. 70 out of 155 reviews" "
Rating 6 - Okay. 18 out of 155 reviews" "
Rating 4 - Poor. 6 out of 155 reviews" "
Rating 2 - Terrible. 0 out of 155 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location with great service and food. Looking forward to returning
Stayed 1 night in Aug 2023

8/10 Good

emma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A really quirky hotel with lovely staff and great food. The apartment was great- spacious, clean with everything you need but could have benefited from a bit of updating.
Stayed 1 night in Jun 2023
Response from The reception on Jun 18, 2023
Dear Emma,Thank you fr your comment about your stay at Les Terrasses de Saumur.We are too happy to see that was a good experience for you.See you soon.Best regards.

10/10 Excellent

martina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view and best dinners!
It was just perfect. The room had all confort and the view was just amazing. Newly studios for all comforts. The cherry on the cake Is the restaurant. We were welcomed by Benoit, the restaurant owner and he made our dinners the best experience in Saumur. He was kind and welcoming notably with our kid. A true family- run experience, we felt at home!
Stayed 2 nights in Nov 2021
Response from La réception. on Dec 7, 2021
Bonjour Martina, Nous sommes ravi de lire que votre séjour vous ai plu ! Nous prenons à coeur de vous faire passer de bons moments aux Terrasses de Saumur. Benoit sera heureux de votre commentaire. Merci beaucoup. A bientôt aux Terrasses de Saumur.

8/10 Good

PhilJ, Warwickshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited us well for two overnight stops. Dinners were good and breakfasts excellent. It's location gave a us a good walk into Saumur.
Stayed 1 night in Oct 2019

8/10 Good

celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay on our way to South we of France. Parking convenient. Restaurant very good though we had to fight to get a better table
Stayed 1 night in Sep 2019

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no working toilet
Family room and pool was great. However we had no working toilet for 1.5 days of a 2 day stay. Unless you choose a set menu the food choice is diabolical. So upset at this place hell would freeze over before we stayed again.service.
Stayed 2 nights in Aug 2019
Response from lila on Sep 29, 2020
Hello We're sorry we didn't understand your comment. any anomaly when this is said at the reception we intervene immediately best regard

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking Saumur- good food - relaxing atmosphere.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely large family room
Stayed 1 night in Jul 2019

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food in the on site restuarant was amazing, the chef employed their is an artist with her food. The room was very comfortable and perfect for our needs, slight downside for it is the distance from the town centre, but the staff would be happy to order you a taxi should you want to head in to town for the evening.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't realize we had booked a cottage/apartment vs standard room, but so glad we did! Didn't need/utilize the kitchen, but really appreciated the large, bright room, "dining" table and private deck. Wonderful peaceful setting and easy drive to the Tank Museum and Riding School (about 5minutes down the road).
Stayed 1 night in May 2019

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wine Lovers Central
Great hotel, kind staff and nicely located for wine lovers.
Stayed 5 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Was better two years ago
We stayed in 2016 and again in Sept 2018. It was a much more pleasent experience last time. The room this time was at the top of several flights of stairs and we had a lot of luggage to carry up. The view wasn't great as not facing Saumur but the house opposite. We arrive 40 mins early but the reception desk was closed for check in so we had a drink in the bar, at an outside table. It was busy in the restaurant and the staff didn't pay much attention to us. Eventually we got a cup of tea for €3.50 but it was a tiny cup, not very warm and didn't come with any milk.
Stayed 1 night in Sep 2018

10/10 Excellent

Jane, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, relaxed and welcoming.
Lovely hotel and pool. Spacious family room which was clean and comfortable. Staff very helpful. Stayed with 2 children and our dog, and we all loved this hotel used as a 2 night stopover before heading further South. Would definitely recommend.
Stayed 2 nights in Aug 2018

8/10 Good

Catherine, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff hotel excellent
The only negative comment i have about the hotel is the hours of the front desk. Coming from the US, it would have been nice to have 24 hour front desk service. The hours are from 7:30am- 10:00pm. Other than that the view was breathtaking and staff outstanding.
Stayed 2 nights in Sep 2017

6/10 Okay

Lee, Pontefract

Liked: Cleanliness, staff & service, room comfort
Good for cyclists
Hotel a little out Saumur and on a hill, however a really good cycle route and the restaurant was very good. Fantastic views of Saumur from the hotel pool! Really accessible for other sites in the area.

8/10 Good

John, Stockport

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Room was small but good bathroom and small private terrace. Clean but hot at night, fan but no air con. Pool was welcome after days sightseeing and the views were amazing. Ate in restaurant one night, service was very slow. Staff very apologetic.

8/10 Good

Karen, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities
good value and generous service
Here for a conference at the National school so very convenient. Our room was quite hot but management provided a Fan . we had numerous changes to our travel schedule which were generously accommodated.

8/10 Good

Andrew, Aylesbury

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet & well serviced
This hotel is located 5km from Saumur and overlooks the city. It is in a quiet location, next to an aerodrome, which seems to be used for sky-diving. It is well-appointed, with modern furnishing. It has an open air swimming pool and an excellent restaurant. We used it twice in a week on our outward and return journeys and were most impressed. It also could be a good venue for visiting the region. However, there are no bars or restaurants within walking distance.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place just outside saumur
Lovely place. Great for families

8/10 Good

Mary Ann, Lone Tree, CO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the countryside
We were traveling as a family and needed 4 family rooms and they had them. We are grateful for GPS because it helped us find something that would have been difficult. It was not too far from the Caves restaurant where we also had reservations for dinner. We had the breakfast, and some children swam in the very nice pool. It was a nice experience for all.

6/10 Okay

Verified traveler

Liked: Staff & service
The front desk staff was helpful however I feel the entire hotel needed a good thorough cleaning.

8/10 Good

KC, London

Liked: Cleanliness, staff & service
Lovely hotel with friendly staff
Lovely little hotel. Ticked all the boxes for relaxed atmosphere, tidy facilities, and friendly staff for the hotel and restaurant. Although the hotel is situated slightly outside of Saumur, this meant for amazing views, and on night we were unable to book a taxi however the restaurant manager volunteered to drive us in then pick us up after we'd eaten dinner- couldn't have asked for more considerate service!

8/10 Good

Lizzie, UK

Liked: Cleanliness, staff & service, room comfort
Nice family hotel.
Good base for some of the less visited château (Montsoreau, Brézé) as well as the usual ones. Nice pool. Good breakfast, but lay out rather congested. Restaurant good for adults, but children's menu is very limited, although the staff kindly produced pasta that was not on the menu.

6/10 Okay

traveller, Canada

Liked: Cleanliness, staff & service, room comfort
A place for one night
Comfortable enough. Bathroom and bedroom on different levels. You have to clean the kitchenette or they charge you 30€. No view. Pool is right beside dining area. We felt on display. Room was hot and stuffy despite fans. Doors really head to lock. Staff was very pleasant. A night or two is enough.

8/10 Good

Pam, Sheffield, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of town relaxation
Great hotel with variety of accommodation and good facilities for relaxing after a day's sight seeing. Excellent cuisine and hospitality.

6/10 Okay

CP, UK

Les Terrasses de Saumur Hotel & Spa
Close to being very good. I got the feeling that it's gradually being updated (at least the room we stayed in). The location was good and the pool nicely heated. A great base from which to explore the Loire Valley.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not like the hotel. It needs upgrading. Waited above an hour for our main course and when it arrived it was not what we had ordered. We will not go back there

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Ideal location to explore Saumur far enough away from the town to be peaceful and relaxing.

10/10 Excellent

Fathi

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable bien que troublé par une panne de batterie.Le personnel s'est mis en "quatre"pour nous aider.Un grand merci. jp&m
Stayed 1 night in Oct 2023
Response from La réception. on Nov 5, 2023
Bonjour,Nous sommes ravis de lire que votre séjour vous ai plu.Nous espérons que votre voiture a réussi à vous ramener à bon port :).A bientôt.

8/10 Good

Géraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle hébergement spacieux confortable
Stayed 1 night in Oct 2023
Response from La réception. on Nov 5, 2023
Bonjour Géraldine,Nous vous remercions pour votre retour à la suite de votre séjour aux Terrasses de Saumur.A très bientôt.

8/10 Good

emmanuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from La réception on Nov 5, 2023
Merci pour votre note

8/10 Good

sylvie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La réception on Nov 5, 2023
Merci Sylvie pour votre note.

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from La réception on Nov 5, 2023
Merci Annie pour votre note.

8/10 Good

France Raymond

Stayed 1 night in Sep 2023

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Yannick

Stayed 1 night in Jul 2023

10/10 Excellent

ETHANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super séjour au sein d'un lieu magnifique !
Stayed 1 night in Jun 2023
Response from La réception. on Aug 5, 2023
Bonsoir Ethane !Un grand merci pour votre retour !Nous serons ravis de vous recevoir de nouveau bientôt.

10/10 Excellent

Chantal

Stayed 2 nights in May 2023
Response from La réception on Jun 18, 2023
Bonjour Chantal.Un grand merci pour votre note !

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from La réception on Jun 18, 2023
Bonjour Pascal,Nous vous remercions pour cette belle note.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cadre parfait, le petit studio était vraiment charmand et calme. Le spa ainsi que le bain nordique étaient tres agréable. Merci!
Stayed 2 nights in Apr 2023
Response from La réception on May 12, 2023
Bonjour Laura,Merci d'avoir pris le temps de laisser votre avis.Nous sommes heureux de lire que votre séjour aux Terrasses de Saumur vous ai plu.A très bientôt.

10/10 Excellent

Annick

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
La proximité du cadre noir
Stayed 1 night in Apr 2023
Response from La réception on May 23, 2023
Bonjour Annick,Un grand merci pour votre retour.Au plaisir de vous recevoir de nouveau bientôt.

10/10 Excellent

Frederic

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ras
Stayed 1 night in Apr 2023
Response from La réception on Apr 18, 2023
Bonjour Frederic,Un grand merci pour votre note !A bientôt aux Terrasses de Saumur.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On recommande très fortement
Un grand Merci au personnel des Terrasses et à celui du restaurant Le personnel est très prévenant (notamment pour les sans Gluten). Le cadre est très agréable avec une magnifiqsue vue sur Saumur. Très bon week-end, on reviendra.
Stayed 2 nights in Apr 2023
Response from Réception Terrasses de Saumur on Apr 18, 2023
Bonjour,Nous vous remercions d'avoir pris le temps de laisser votre avis sur votre séjour aux Terrasses de Saumur.Nous sommes heureux d'avoir su répondre à vos demandes.Au plaisir de vous recevoir de nouveau bientôt.

10/10 Excellent

CATHERINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour, personnel à l'écoute et professionnel. Belle vue sur Saumur et environnement calme.
Stayed 1 night in May 2022
Response from lili on Jun 24, 2022
Merci à vous d'avoir choisi notre lieux bonne journée

10/10 Excellent

Éric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon sejour
Parfait,seul chauffage ou / et Clim font du bruit
Stayed 1 night in Jan 2022

8/10 Good

Amandine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Raphael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuit du 9 au 10 novembre 2021
Sejour d'une nuit pour deplacement d'affaire, tres bien passé. Repas, nuitée, et personnel, bravo, tres bien. Aucun soucis, je reviendrais.
Stayed 1 night in Dec 2021

10/10 Excellent

Christophe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hâte de vous revoir.
Très bel hotel , belle déco, bien équipée ( piscine, fitness, sauna). Les plats proposés sont très bons et la pâtisserie est excellente. Le petit déjeuner est génial, beaucoup de choix et de qualité. Le personnel est très accueillant et est heureux de travailler dans cet établissement . J’ai hâte de revenir.
Stayed 1 night in Oct 2021
Response from lili on Nov 12, 2021
Bonjour Christophe merci de votre commentaire nous espérons vous revoir dans la région pour info à partir de la fin d'année un bain nordique avec des buses sera disponible avec l'offre Spa bonne fin d'année lila

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Très bon hotel. Nous avions loué un studio. Ils sont très bien équipés, la literie est excellente. Grande piscine chauffée avec une très belle vue sur Saumur et son chateau. Parking juste devant les studios. Seul hic, nous devions avoir un studio avec vue, et sur les 3 studios de l'hôtel, un seul n'a pas la vue, et c'est celui que nous avons eu. Par contre, le tarif est le même que les autres, je trouve ça regrettable de payer la même chose que les autres alors que les prestations ne sont pas les mêmes.
Stayed 2 nights in Sep 2021
Response from lili on Nov 12, 2021
bonjour nous vous remercions de votre retour, nous avons 3 studios vue, les autres studios sont des studios qui n'ont pas une vue dégagée la prochaine fois n'hésitez pas à réserver par téléphone afin de vérifier avec vous celui que vous désirez nous vous souhaitons d'agréable fêtes de fin d'année