Taking into consideration the poor customer service, the unorganized chaos, the no-show manager, the avoidance of the customers, the lack-luster of the room, I'd say this was a terrible stay.
The only good help we received was from the cleaning crew each morning, very polite and asking if we needed any towels or toiletries.
Room observations: Bed was comfortable. 5/10 cleanliness: carpet was stained up, the tv had missing pieces at the bottom of the screen, no remote back, so the batteries kept falling out, no lightbulb in the lamp on the left of bed, bathroom sink was dingy and only one little bar light in the bathroom making it impossible to put on makeup.
Breakfast: Eggs and sausage were like mush. There was cereal, juice, coffee, yogurt available. We did eat the waffles, because you made them yourself, so they were fresh.
Neighborhood: The location of this hotel was very shady. It was way back outside of main city, like an industrial back street. The picture on the website makes it look bright and safe, but the reality was dark and scary. Both nights we left, there were cops on the streets. One night people were being arrested and the other night they had the streets in all four directions blocked off, cop lights flashing and taking pictures of evidence laying in the streets.
I had to cut off my whole review, but what I cut off was the TERRIBLE customer service story and that noone has contacted me, even tho I left my number and asked for a phone call. DON'T STAY HERE!